Crack in Shell

So I open my laptop and find my shell cracked a tiny bit on the bottom right side of the keyboard area; under the click area for the mouse and nearly on the far right edge in a small strip probably 1.5 inches long and maybe 1 or 1.5 centimeters wide. Does Mac replace this stuff?
I searched and found some answers, but I was looking for a more conrete answer. My Mac is a week 29 one, according to the serial number. I bought it in April. I haven't dropped it, stepped on it, nothing has fallen on it, nothing bad has happened. The only thing I do with it is leave it on my desk or put it in my bag for class. It has to be from the little thing on the top of the monitor, that little bump, because there's a crack in my shell the size of that and in the same location. It's taped up and tiny, so if I have to live with it, sobeit, but this is the 2nd time something has hapened to my Macbook, and I'm getting ******. I've been a lifelong Mac user and I've never had anything like this happen. First I have the heat thing making my computer screw up, it comes back, and now the shell wants to crack. I've had enough.
Also, since I've seen some people have had it replaced I believe, how long does it take? I work in television and go to school, and I need it back ASAP. If anyone can help me, I would REALLY appreciate it. I'm a bit desparate here.

Hi, you can't have had it since April -- Maybe August? This crack is becoming fairly common - I have it, too (week 21), and I taped it up just like you. I don't have time to bring it for repairs until May, but I am simply assuming, without stressing, that when I do turn my attention to it, Apple will take care of it. When, last Fall, I needed repairs for RSD and a discoloring case, I was able to arrange to have the repairs done in a matter of hours after the repair center ordered the parts. Why don't you try arranging the same thing?
I think it's obvious that this crack was caused by the magnet hitting the palm rest plastic, so I am not worried about Apple repairing it under warranty. If I have any problems getting them to agree to do it, I'll just keep speaking to someone higher up until they do. I think enough people have this identical crack that the cause is quite clear.

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Cracking MacBook Shell

Has anyone else who owns a MacBook experienced cracking on the bottom shell that covers the bottom of the computer? Apple fixed mine, but has anyone else experienced this?

got mine in january and it started cracking whn it was about 2 months old but i just left it unto it got really bad and the women siad i cam close to losing the edge of my air vent but it was fixed
As for my top case i think it will as ive already got the shiny lines where the magnetic strips are so as soon as that cracks im going back to get that fixed and my isight camera.
All the best Matt

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sparu wrote:
Not sure if apple has spares to repair the cracked outer shells. Any idea how long and how much it costs to get it fixed ? Or can I return my laptop to get some store credit and buy a new Macbook ??
Only Apple would know that. Also, ask Apple. Not going to happen. You can't return a 6 year old mac and expect to get a store credit. Since the repair volume of the store seems to be high, get an estimate and leave it there for repair if you find the price of repair to be acceptable.

Retrieving data from a dead iMac

How do I retrieve the data from my white iMac G5 that has a fried logic board? Can I do this myself? And if so how?

Since the logic board is fried, you can perform a post-mortem yourself.
Go to ifixit.com, and find the instructions to remove the HD. NO warranty, and unit dead ... who cares if you crack the shell.
Then buy an external enclosure from macsales.com such as this one (http://eshop.macsales.com/item/NewerTech/FWU3ES2HDK/) or others you find by going to macsales.com and typing "enclosures" in the search box. Ths will access the old drive as "external".

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GalaxyClass I finally got it to shutdown, I presume from the Fastboot Menu, in trying to get a Recovery done. Now when I try to turn it on, I get the Android splash screen and it shuts itself off. Nothing I can do will bring up anything beyond that moment. So as far as flashing the software as a choice, it's a foregone conclusion that without disassembling the case there is no way to do this. I really despise the throw-away commodity direction cell phone makers have gone. My Droid X has both battery and microSD card accessible, as it should be.
At this point, I am fine with seeing if anyone on the Web has a methodology for cracking the shell with the lease amount of damage incurred. If there is a removable microSD card in there I have a chance of flashing the ROM and recovering from this mess. Meanwhile, my Droid X, now 6 years old, works like a charm. There is a lot to be said for that. :/

Crack in outside shell

Hey guys,
I have a crack in the outside shell of my black macbook. A picture can be seen here: http://img199.imageshack.us/i/dscn1736x.jpg/. The crack doesn't affect the screen at all, but for aesthetic purposes, I want to get it repaired. How much would that cost me? I'm also having trouble loading DVDs with my superdrive. How much will a replacement at the apple store run me? (its not under warranty)
Thanks a lot.

The same thing happened to me i went to the apple store and they said it would cost me 240 but because im out of warranty

White macbook: upper case cracked at edges. Is replacement possible?

My Macbook has cracked casing edges at the front and sides. There is also some cracking at the top edges of the screen that I'm less worried about as it is not leaving anything exposed. It's well out of warranty with no Applecare, but I read on a US site (I'm in the UK) that Apple considered this a manufacturing defect and were offering a free replacement. I never received any notification of such a program. Can anyone clarify whether this was indeed the case, and if it was a time limited offer. If not, what are my options?
Thanks

Hi Fatjim,
It's been over a year since your post, so I hope you receive this query.
My daughter's white plastic MacBook -- about the same vintage as yours or a bit newer: Aug 2009 -- developed those well-known top case cracks about 2-1/2 years ago, within the 1-year warranty (I didn't even know about defects covered beyond that point). Was directed to a very good, nice, decent Apple support and repair store in NYC (which is a miracle, believe me!!!). No computer sales, just support. Very specialized and very personal. Completely different from other "authorized Apple" support stores in NYC. They replaced that one top piece quickly and for free. But perhaps a year later the top plate started developing new chips all over the place. I e-mailed Manny -- a terrific guy -- the person there who'd helped me before with both her Mac and mine, to ask about it, but got no reply. Maybe he missed it. E-mail is fallible. With a high schooler who "depends" on her Mac (social stuff as well), getting it out of her hands for any length of time is not easy, so I didn't pursue it further.
Now, it's 3-1/2 years old, but still functions perfectly well for all her needs and seems likely to for at least another year or more. (I know my MacBook Pro of the same vintage shows no sign of becoming "old" in any ways whatsoever.) But now her cracks, as with some other in this discussion, have extended further, and the entire frame around the screen -- directly around the screen and the entire top frame that holds the screen -- have cracks and breaks that really worry me functionally. (I have to press it down in the back after she closes it to get the top shell and bezel that hold the screen to snap back together at one, point, but there are holes, and yet new cracks forming!) I'm finally getting the courage to upgrade her machine from the Leopard OS it came with to the Snow Leopard disk that arrived with it, which I should have done immediately, but fear it will be for a machine that can't hold together. STILL...it does seem like a true manufacturing defect in all places. She's really a very careful kid.
Here in friendly NYC you'd be hard pressed to find any store that says "Apple" on it to actually do what they're supposed to do -- it's time spent on paperwork they could spend on something more profitable. Except, I hope, the one I used before, who has all our information, but has not seen me since 2010 or 2011.
My wife works for a well-heeled school that replaces all their harware every two years whether it needs it or not. To them, 2 years = out of date. But she gets her stuff for free. My daughter and I do not, and we really cannot afford to just replace the machine -- especially if it's working just fine, even with all the cracks and holes. (The economic recovery has not reached us, big surprise.)
YOUR success story caught my attention for this very reason, as did someone else's, here in the US, who mentioned a five-year period for cracked plastic on these things. So I want to clarify what you or anyone else has done.
You say you contacted Applecare. Is that right? What/who exactly is that? Who/what number do you call or what web site do you go to to find folks there who are truly helpful?
Do you need a special Applecare contract that we would have had to buy at the time the Mac was bought?
It really sounds like calling someone at the right # at Apple (esp. with their current Congressional tax problems!) might give me a "number" of some sort that I could just bring to Manny, or whoever is there, when my kid goes to camp and say: "Here, they said to replace all this crappy plastic. Apple will pay."
Any advice or solid info from anyone would be GREATLY APPRECIATED!!!!!!!!!!!!!!!!!
Sorry this was so lengthy -- putting it off so long just made it grow and grow.
- Dave

Why is it that over 60 Complaints have been made to verizon about the razr screen cracking, and there is still no known issue ? Any answers Verizon?

I have taken the privilege of reposting several comments about the droid Razrs MANUFACTURE DEFECT!!!!!! I have highlighted what I felt where key points in each statement. I hope and entice any one with a similar problem to post your story so Verizon will see this is a "KNOWN PROBLEM"... My questions to Verizon are, when does it become a known problem? What does the consumer have to do to convince you, that we are not all liars.. and Is it impossible to think the producer can make a mistake?
Ms.H says:
May 2, 2012 at 5:16 pm
I have had my phone less then a month and now there is a crack running vertically between two points of contact, starting at the exact point where my thumb grips on the left side across to the point where my pinky grips on the right side. I made a phone call last night, set my phone down and out of nowhere a crack appeared on the phone. I have been researching the problem and found out it is much more common than not. Verizon will not do any thing to help and I am not willing spend $100 on an insurance claim for what I believe to be a manufacture defect. They need to take ownership! This is a Known problem!
I am currently fighting to prove my phone had a manufacture defect. I am sending it in to motorola accompanied by my own testimony also with links and statements of other people I found online with the similar problem. I have also contacted Corning asking them if their is any truth behind the articles I read, stating that due to the cutting process of the glass it automatically has microscopic fractures on the edges which are prone to crack with pressure on the sides. (Which ultimately would be a manufacture issue!) They should respond within 24 hrs. They will either tell me yes there is truth, They cannot comment, or they might not respond. But I thought it was worth a try, especially to have certified documentation when confronting Motorola who claims to have never heard of this problem… As they tried to tell me today! This is a very frustrating situation and I am tired of Verizon and Motorola always passing the blame onto the consumer. One of Motorola’s sales pitches “THIN NO LONGER MEANS FRAGILE” if thats the case back it up!
Posted on Mar 20, 2012
I had some happy news about 3 weeks ago, when I finally gave up on my Droid X and got a Droid Razr Maxx. I love the phone and the battery life. It actually lasted all day which is awesome considering how much juice smartphones need to stay smart. I sent the old X into the Best Buy shop to be discombobulated and returned. I had my new Razr Maxx for about 2 weeks when the unthinkable happened. A mysterious screen breakage.
I don’t believe most people when it seems obvious they are lying, but after having this happen to me, I now believe most people when they say they don’t know how their smart phone screen broke. These things must be fragile, so it is user beware regarding breaking the Razr Maxx screens. My story is as follows:
Checked the phone for messages/emails before leaving for work. Chilly morning. Go to work. Get out of vehicle. Phone rings while walking to work, and when I get it out it the screen is smashed and broken. I sent it to Motorola and they won’t cover it. They sent it back. It’s a shame the Gorilla Glass more resembles candy glass. I thought I was going to have a long lasting affair with the Razr Maxx and then this happened. If you have had something similar happen, please leave a comment here and hopefully we can prove a trend of the screens failing without abnormal wear and tear.
Lucky for me I have the insurance again on this phone and my Droid X is back and functioning properly while I deal with this new ***. Anyone that gets a smart phone without the insurance is a fool. These things can’t even last through being removed from a pocket.
If you try to send it in to get fixed, please reference this post so they know that this isn’t an isolated incident.
PS – the comments problem is now fixed, so fire away.
60 Responses to “Droid Razr Maxx – Broken Screen”
1.
Andrew Carpenter says:
March 22, 2012 at 3:08 am
I just had a similar situation happen to me!! I have had the Razor Maxx no more then three days…when I noticed this afternoon my screen was cracked!! Not only is the screen cracked, it’s cracked in four areas!! Now, I’m a person who takes extra special care of my phone not to drop it or be rough with it & I get all necessary protective accessories with my smart phone investment. My phone is so new, I am still waiting for the protective accessories to come in the mail!! All I know is my phone was in my car in a GPS holder, I drop off some of my clothes to the dry cleaners & low & behold while driving back I notice my screen is cracked in multiple areas!! Iwent to Verizon to argue my case that I didn’t do anything abnormal to cause the screen to be cracked. They said their was nothing they could do!! I was planning to call Motorola tomorrow, but after reading this post that may be futile. I just can’t believe that this “Kevlar Gorilla Glass” cracked like peanut brittle!! Of course I have insurance on this phone & I can file an insurance claim & get another phone, but I believe I shouldn’t have to pay for something that I didn’t cause!! I really think their has to be some sort of defect with the glass for this phone…
2.
Johnny Z says:
March 22, 2012 at 9:05 am
Our only hope is that everyone with this problem leaves a message here and we can take it to Motorola as proof that their phone is defective and it isn’t abuse that caused the screens to crack.
Sending the phone back to Motorola will just cause you to be without it for over a week.
3.
Andrew says:
March 23, 2012 at 11:04 am
I just switched from X2 to Droid Razr yesterday. Today was my first day carrying it. Had it in my back pocket while walking on the production floor. Apparently bending down was too much flex for it. Didn’t notice it until just now. So mine lasted approximately 3 hours before breaking. Sucks since I really like the Razr. I don’t want to go back to 3G, but at least my X2 was robust.
4.
Johnny Z says:
March 23, 2012 at 12:53 pm
@ Andrew
That really stinks man. Hope you have the insurance. And really, if a phone can’t handle being in a pocket what good is it? I do really like the phone, but hate it’s brittle nature and can’t recommend it unless they fix that aspect of it and take care of customers that are getting hosed like us.
5.
Steve K says:
March 24, 2012 at 12:51 pm
Just received a droid Maxx yesterday and one large crack from top right down the entire screen to the bottom in less than 24 hours. It is my sons. Not exactly sure what happened but he said it wasn’t dropped or anything. He had the original droid for over 2 years w/o any issues. All my other 5 droids never had trouble, droid 1, droid 2 global and droid 3′s.
6.
Johnny Z says:
March 24, 2012 at 9:49 pm
I’m getting one person a day leaving comments about similar situations here. But of course, it couldn’t be Motorola that is wrong here, it has to be the lying customer base abusing their faultless equipment.
7.
Alindner says:
March 26, 2012 at 9:39 am
I had my Maxx for barely a month, most of which was it still in its box as i hadn’t transitioned over to it. I’m not sure if the “Cracks” in my phone are the same as all of you sound like its a visible crack. Mine i noticed is when the phone has light coming through from the back (such as when the flashlight app is on) i see a cluster of cracks in the top left corner and then additional cracks/marks throughout the screen. I went to verizon and they tried to tell me that its the type of screen that it is and the they had seen it before….which is crap since there is no logic to that and my brother has a maxx as well without this issue…sounds more like bad manufacturing.
8.
Andrew says:
March 27, 2012 at 1:25 pm
Update on my phone – turns out it is the actual video screen that is cracked, not the gorilla glass. So you can’t feel any of the cracks, but the screen still doesn’t work. The phone is still functioning, but there is no way to interface with it. Since mine is purchased through my corporate account, it may be replaced at no cost. However, if so, I imagine that will not be the norm.
9.
Alanna says:
March 28, 2012 at 1:31 pm
Ive had my Razr Maxx for a month. I have the Otterbox protector on it. It just dropped on the ground and the entire face is shattered. ugh. I just switched from the Droid 2. I dropped that sucker almost every day and the screen NEVER cracked.
10.
Chris says:
March 28, 2012 at 9:43 pm
I have had my Maxx for exactly two months to the day when I was sitting eating lunch when my phone fell off of my lap onto the floor. I pick it up to find a hair line crack on my screen which no longer functions. (I had a screen protector and a phone case on my phone while this had occurred) Luckily I had insurance. I have called Motorolla and got nowhere and the best reccomendation that Verizon could give me was to call Asurion. My previous phone was a Motorolla Devour which is ancient. I’ve had it for roughly 4 years and dropped countless times. I don’t understand how the screen on a 4+ year old phone is alot tougher/better than the supposed “upgraded” glass screen.
11.
Larry says:
March 29, 2012 at 5:36 am
Mine cracked and went blank yesterday (3/21/12) for no apparent reason other than having it in my pocket. Thought this was supposed to be a tough phone. Don’t have the insurance since I am not rough with my phones and over 15 years have never damaged a phone. Guess I’m screwed.
12.
Gary says:
March 29, 2012 at 3:08 pm
Ok. Add me to the list. Got the Razr Maxx for my son and the screen lasted 4 DAYS! Now it has a nice crack across the middle. No abuse. I know for certain he does baby his phone and really loved this one. Now he’s heart-broken. Whole family has various Motorola Droids. None have had any problems. 4 days? Didn’t get the insurance since never really needed it before. To say I’m angry is an understatement.13.
kim says:
March 29, 2012 at 5:25 pm
I too am having the same problem. I have had my new droid razor maxx for only 13 days. I woke up this morning, turned my phone on and saw multiple cracks all over the glass screen. I did not drop it, sit on it or hit it on anything. I went to Verizon wherein they told me I must have done something to cause the cracking of the phone and that all I could do is file an insurance claim (which I have) and pay MORE money on top of the $300 already paid for another replacement phone. I would be more than happy to do that if it was in fact MY fault but it wasn’t. I take care of my personal items and seeing that it isn’t even 2 weeks old I do not feel it is right to make me shell out even more money for an obvious manufacturer’s defect. I have contacted Motorola about their gorilla glass and can only hope that they will rectify this issue. I have been a loyal customer of Verizon and find it very disheartening that they would not fix or replace the phone at no cost to me. I had the original droid for over 2 years with absolutely no problems. Clearly, there is a problem with the manufacture of this phone if so many of us are finding ourselves on this website writing about the same issue.
14.
Johnny Z says:
March 29, 2012 at 10:31 pm
If you guys get anywhere with Motorola regarding the broken screen issue please let us know. Until then, I suppose we can continue to stockpile similar happenings here and then try to move forward as a group. Power in numbers, and thanks for sharing everyone.
15.
kirk says:
April 1, 2012 at 2:24 pm
Ive had the razr maxx for six weeks. While using the phone, i ended a call. Pressed the homepage button and the glass shattered in my hand . The phone has never been dropped, impacted by anything or otherwise misused or handled roughly or improperly. Ive taken the phone to 3 different Verizon stores and got the same replies that ive aeen written here. I also contacted Motorola and got a very unwelcome runaround. I sent them an email today demanding contact information for the president of Motorola. I have insurance and have filed a claim only to be told by Asurion they have no razr maxx’s in stock and i will have to wait. This has been a circus! I have insurance in case of accidental damage. This was not accidental damge, its a manufacturer defect in the glass. I was treated so poorly by Verizon and Motorola that i will now not let this go. Why should i have to pay an insurance deductible six weeks after i bought an already expensive phone because of a manufacturer flaw? When i get my new phone i will be happy to send this phone to someone who can forensically identify what ive told motorola and verizon. The glass shattered through NORMAL use.
16.
Cath says:
April 2, 2012 at 8:20 pm
Got my Razr Maxx 6 weeks ago. Dropped it yesterday and the screen shattered. I don’t have insurance as I have never damaged a phone before. My prior phones have all survived my 8 year old as well. Seems really questionable that this product is so delicate. I got no where with the store in when questioning the quality of this phone.
17.
Jordan S says:
April 2, 2012 at 9:39 pm
Same story. I baby my Maxx and have never dropped it. I was driving and set my phone on the passenger seat (it did not move). I get home, put it in my pocket and go inside. Take it out a few minutes later and the LCD screen had cracked (not the glass) near the SIM card slot. Only thing I can think of is I put some pressure on it when I put it in my pocket but nothing more than what I’d consider normal. If you didn’t get the insurance Verizon just did open enrollment on their website for anyone who still wants it. I don’t know if it ended yet.
18.
Jimmy says:
April 3, 2012 at 1:33 am
I have had my maxx for 6 weeks. I protected it with an otter box case, but only to be disappointed when it feel from my work desk on to CARPET and shattered my screen. Called Motorola got nothing accomplished they really don’t care about their customers. And Asurion has been trying to get me to down grade it seems like to me this phone was put on a pedelstal for its greatness when it was cheaply made not great screen wise. Never had this problem before with any my other droids smartphones. I am highly disappointed, and very angry. I really hope the problem with this phone reach the right source to escalate it so that something can be done about it.
19.
Clancy says:
April 3, 2012 at 4:02 pm
Got my razr maxx. dropped it ONCE on carpet and it shattered the entire screen. major cracks everywhere. spend 300 bucks plus now repair because i didn’t get insurance. unbelievable. I feel you all.
20.
Adam Stanner says:
April 4, 2012 at 12:34 pm
I had the same thing happen to me. I have the original Droid Razr. I have had it for a little over 3 months. It was sitting on my kitchen counter when I noticed a crack in it. It has NEVER been dropped. There is a small parabolic crack right over the SD/SIM card door that can be felt, and another from the top edge of the SD/SIM card door across the face that cannot be felt. Everything still works though. It seems to me that the SD card door is the weakest part of the frame and the phone probably flexed there slightly cracking the glass. I guess gorilla glass and kevlar don’t mean a thing. I otherwise love the phone but if it can’t stand up to VERY gentle handling I don’t know what to do. I do know that my next phone will NOT be a Motorola/Google debacle. I am all about open source and the Android OS but the OS doesn’t really matter if the hardware can’t stand up to LIGHT everyday use. It is a shame when my last phone, yes up until a few months ago, was the original Razr flip phone. That thing was awesome. I have carried an Apple iPod around without a case for two years and it has not a single scratch on it. Guess my next phone will be an Apple iPhone 5 LTE or whatever name they decide to give it.
21.
Janet says:
April 4, 2012 at 6:40 pm
I have had my Razr MAXX for almost two months now. I put Pandora on jumped in the shower, got out of the shower to discover my screen was cracked from the inside. Phone is now completly useless. I also called Verizon who claims they have NEVER heard of this issue…Even though it happenend to my brother in laws phone the day before. He was within his 14 day window so his was replaced. I now have to go through insurance claim..kicker line is they want me to take a down grade as well…they say they dont have a phone to replace it with. Why do i pay insurance then? Dealing with Motorola as well, but they are acting the same way as Verizon. I was upset to pay my deductable after all the money I already paid, but my thing is, are we gonna have to pay 99.00$ every two months?
I seen on another blog that whats happening is the phone gets hot from NORMAL useage…due to the size of the Razr and MAXX the battery swells and creates pressure causing the screen to …yup you guessed it CRACK…so irritating.
22.
Johnny Z says:
April 4, 2012 at 9:08 pm
@ janet
That is interesting. The phone battery expands when hot and it has nowhere to expand to…??? I wonder if not having any way to remove the battery without tearing it apart makes that happen more…
23.
Dave says:
April 5, 2012 at 12:03 pm
Dropped my RAZR MAXX last night at home. It hit my soft shoe and the carpet. When I picked up the internal screen was cracked/smashed in multiple places. In the first week or two I had it, I had actually dropped it in a parking lot. A little nick on the corner, but fine. When I drop it on something soft, the screen shatters. The external gorilla glass is fine, but internally it looks like somebody beat it on a rock. Definitely an issue.
24.
Charlie says:
April 5, 2012 at 12:52 pm
Had my phone 2 hours, never dropped. Screen cracked on inside. Verizon store says physical damage cannot replace. Are they kidding me? Had it in pocket so I must of sat on it is what the guy said. I’m at store right now writing this from a display phone, I’m so fikg ****** . Had my Motorola x for years never had a problem. Don’t buy this phone, obvious corporate Motorola rushed this phone to public.
25.
Chris says:
April 5, 2012 at 2:50 pm
Had phone 5 days, nothing happened to it. Finished a call, put phone on counter and screen cracked. Verizon says can’t replace and have to pay insurance deductible because it’s damage not a defective product. Motorola says 5-7 business days after they send a label (up to a few weeks without a phone??) to determine IF it was defective or damaged. Then defective phones are repaired–”we don’t exchange products” What a racket!
26.
Jerry says:
April 7, 2012 at 4:17 pm
I had my phone 1 week and I dropped in from about 2 feet and the screen was shattered in 2 places. Very cheaply made screen for sure.
I have dropped many other phones with no problems
27.
James says:
April 8, 2012 at 11:04 pm
wow, guess Im not the only one,huh. I was so loving this droid for three days, but I dropped it. I could have dropped a drinking glass 1.7′ to the dirt would not have broke,, this thing shattered, done, completely over. Didn’t get insurance,,lol dam.
Didn’t get insurance because had last two droids til contract ran out got free upgrade, thats two year per phone without a scratch this max looks like I taped a few firecrackers onto screen and blew it up. Maybe they need to design a replacement we can just snap a new one on ourselves for 10 too 20 bucks and we all would be mo happy:)
28.
Mike says:
April 9, 2012 at 8:12 am
Yesterday, I got a phone call at an irritating time and kinda smacked my phone with my fingers and it slightly cracked something inside. The screen is blank and won’t come on. I can’t believe I broke it with the tips of my fingers.
29.
Aaron says:
April 9, 2012 at 9:15 am
Mine is already broken but if someone had a video of it charging every time they might catch it breaking on its own. Publish that and save us all.
I never dropped my Maxx and does not show a single scuff, I believe the screen broke from internal pressure from a hot li-po battery.
30.
Jeff says:
April 9, 2012 at 8:11 pm
I had my phone for four days. It fell out of my pocket while having lunch. No crack then. Had a long phone call later that night, when I was done there was a crack in the glass. Verizon wouldn’t do anything.
31.
Todd says:
April 10, 2012 at 10:27 pm
My son had this phone 6 weeks dropped it the glass shattered. Luckily we had insurance on the phone, got a replacement less than a week ago, dropped it on the carpet tonight and the glass shattered. Called Verizon and they said they have had no prior complaints of glass breakage. The Gorilla glass obviously isn’t what they say it is! Just a piece of JUNK!!!! Don’t waste your money!!!!!!!
32.
Chris Jacobs says:
April 11, 2012 at 2:19 am
Had my maxx for about two Weeks, woke up today to a cracked screen. About five min ago as I was holding it on Facebook I heard and felt it crack again! I haven’t dropped or banged it around at all.
33.
miriah overbey says:
April 11, 2012 at 9:55 pm
I too, have had similar problems. My phone just mysteriously cracked. I’ve never dropped it, and it has an otter box…and it still cracked. Bunch of crap. :-(
34.
krista says:
April 13, 2012 at 1:35 am
I had my new Razr for eight days when I noticed a crack in the screen. The crack goes all the way thru the glass to the bottom of the phone. I did not drop the phone or do anything that would damage it. I was taking extra special care with my new phone. I contacted customer service via email. They told me to get insurance and then file a claim. I did that and of course the claim was denied because the damage occured before I got the insurance. It is an unethical business practice for Verison Customer Service to have told me to do that. After getting the insurance, filing a claim…it was outside the 14 days I had to return the phone. The first service rep I spoke to should have told me to return the phone right away, instead I was told to file an insurance claim. I have emailed with 4 different service reps from Verizon and they keep suggesting I file a claim even though I have explained that I did file a claim and was denied. I am very disappointed with Verizon’s customer service.
35.
Amy says:
April 13, 2012 at 5:15 pm
On April 11th, I followed my normal morning routine. I removed the phone from my end table and its charging cable, and placed it in my purse. I then walked from my home, approximately 50 – 75 feet to my car. When I arrived at my car, I placed my purse on the passenger seat, and got into the car. Upon removing the phone from my purse to make a call, I saw that the screen had a small crack in it. The crack begins/ends right at the location of the power button, which must be pressed each time that the phone is to be unlocked/activated for use. I state this simply because it could be considered a ‘stress’ point, and perhaps have some bearing on how the phone may have been damaged. It should also be stated that this same routine had been followed for the previous 7 days since I purchased the phone. The phone was not being subjected to any treatment that would fall outside of what one would consider normal use. This is the same routine I have followed for years, with several other phones, including a BlackBerry Curve and a Sanyo Katana. Each of which I maintained service on for approximately 2 years, to the best of my recollection. I mention each of these phones specifically because unlike most ‘clamshell’ style phones, the Katana has a small exposed screen and the Blackberry has a fully exposed screen. Neither of them have any cracks to their screens, and even the scratches to them are minimal. This Motorola Razr phone is advertized to have ‘Gorilla Glass’ which while not unbreakable, is supposed to withstand quite a bit of stress. One website (I believe Corning or Motorola) indicates that the breaking point is around 121 pounds of pressure. I believe that there was a defect in this single particular piece of equipment (that may or may not be a singular incident) that caused it to break under normal use. It is also my belief that even if there is no current record of a ‘known issue’ with this product, it stands to reason that someone has to be the first to have the problem before it becomes a known issue.
36.
lane says:
April 13, 2012 at 9:07 pm
Phone falls from car seat to car floor..carpeted, 18 in fall , screen cracked! Unbelievable! ! ! ! ! !
37.
Cameron says:
April 14, 2012 at 12:54 pm
Had this phone since early February. It is the best phone I’ve ever had. It has survived absolutely horrible drops. down stairs, onto solid concrete (multiple times, I work in a warehouse.) It has been stepped on. It has been rammed or bumped into table edges while in my pocket (glass facing out). Not a single time did it crack. I went to band practice last night and it was sitting on my guitar bag. I put it in my pocket to go home, then I pull it from my pocket after I get home and the gorilla glass (NOT THE LCD) is cracked right next to the earpiece. It is shattered and there are cracks leading down the screen.
I called Motorola. They want $160 plus tax, which makes it $177, plus shipping to and from Texas. No doubt going to add it up to $200. That is 2/3rds of what this phone cost me. Called Verizon, no help, they were surprised that the actual gorilla glass shattered. I did tons of research on replacing the screen. Most of the time you need to purchase the digitizer (gorilla glass screen) AND the LCD. If you are really skilled and have nimble fingers and a clean work environment, I have learned you can replace just the digitizer. But it is pathetic that the gorilla glass had a nasty shatter, not crack, but SHATTER and the LCD works fine.
I have called numerous cell phone repair places. And they have given me the estimate of $220-250. This is absolutely ludicrous. I might as well buy a new one. Be this a warning to all people who buy this phone. This phone is amazing, when it works. But please do NOT skip out on the insurance. The most you will have to pay with it is $100. Do not make my mistake. Do not rely or trust the Gorilla glass.
Motorola is so very much designed to scam its customers. Physical damage voids the warranty. Are you kidding me? The most common problem, voids the warranty. And it must always be the customers fault. No, nothing goes wrong in manufacturing. Nothing. I will suck it up and probably use it with the cracked screen until Motorola gives me a better offer or I just cant stand it anymore and just get the f***ing repair. It makes me grit my teeth that Motorola offers the lowest price on screen repair.
38.
John says:
April 15, 2012 at 8:02 am
My 3-month old Razr screen cracked (never been dropped) when I had the audacity to press the lower left button with right hand while holding in my left. Apparently, the “Gorilla glass” is not designed for the rigors of, you know, using the thing like a phone and pushing buttons. Store basically called me a liar and told me not to bother sending it in, they’d send it back. I plan on a claim (probably arbitration, since they usually make you sign away your right to sue). I’ll see how it goes. This phone felt for three months distinctly like a beta version they rushed to market in time for holiday shopping season.
39.
John says:
April 15, 2012 at 3:35 pm
As a follow up to my prior post, the Verizon agreement says you can either arbitrate or pursue in small claims court. There is a dispute resolution form on verizon’s website you can use to initiate the process. I’ll try to come back and weigh as I navigate the process with thoughts/issues.
40.
Kereen says:
April 16, 2012 at 9:31 pm
I’ve had this phone for just over two weeks. I was pushing some icons up to trash and the screen cracked – I now have a nice thumb-sized crack near the power button. As with everyone else, Motorola and Verizon decided there was nothing they could do other than charge me more money. Glad to know that the $$$ I spend on a cell phone account means nothing to them.
41.
chupper says:

My daughter has had her Razr for about 9 months now. About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!

Awoke to find MacBook display distorted. No cracks/Spillage

Hi guys,
So I had my macbook pro screen replaced last April. Everything was fine until the other day.
I left it on all night, (I think I was rendering something in final cut pro, or forgot to turn it off) I woke up to this.
Then the next day, some improvement.
There is not a crack in the screen. No spillage, so I'm mystified.
I'm thinking screen connection bad? or hard drive/video card issue?
I spent $300 from CoreHelp for this replacement months ago. Upon receipt I noticed very minor dents on the back shell.
I may return it to CoreHelp and TRY to get them to replace it for free, since it's clearly faulty.
I'm just curious as to why this might have happened, since in the past this always occurs from a crack in the
screen.
Could it possibly be repaired instead of being replaced again?
Thanks so much in advance for any info or suggestions.
Warner

maybe it got heated due to sunlight or charging too much?

External Screen Stopping Safari When Clam Shell Closed

I have connected my 2008 unibody Macbook to an external screen. Everything runs fine while the Macbook is open, but when I close the clam shell Safari becomes almost unresponsive and will not open any page.
But as soon as I open the clam shell again everything works fine.
Any thoughts?

I think I'll just crack it open a little bit after I put it in clamshell. Really the only part I'm worried about is the top, in inbetween the top row of keys and where the hinge is. Putting my fingers on that, I notice significant heat, with my CPUs runnning at 140F.
After running for about 15 minutes while fully closed, I opened the computer and felt the bottom of the actual screen: It was pretty hot. That's my biggest fear. Morphing on the bottom, where the lid bows out. It happened to my old 17".

Can I get the white shell case replaced?

I purchased the regular Macbook in 2010, and am wondering if it's possible to get the white shell case replaced? It's been through some wear, and since my Macbook is working just fine (knock on wood) I would like to just clean up the case cosmetically. Is this a possible option? There is also a small crack coming from one of the corners of the touch pad that I don't believe is causing any problems, but is just a cosemtic issue with me.
Also - does anyone know where there are options to purchase a cover for this Macbook? I haven't found anywhere that I can buy a cover for this Macbook, they're all for the newer ones. I even checked Amazon and eBay.
Thanks!

yes i got the phone through at&t and no we are calling them tomorow!

Do Hard Shell cases protect your device?

Hi, i'm looking to purchase the new ipad soon and i'm prioritising safety for the device (i.e. cases) I know silicone cases work well but there doesn't seem to be many of them that are compatible with the smart cover. On the other hand there are many hard shell cases but they do not look convincing. I was wondering, do these hard shell actually protect the device from impact or do they just prevent scratches?

http://www.youtube.com/watch?v=_vrJ83dEec4
Here is a drop test.
Smart Case (I have a 3rd party one) does its job - it protects.
Yes, the Case CAN protect your iPad from cracks and scuffs. But it won't if you use way too much force.
Case is like smart cover, but with a back protector and a border to protect your iPad from falling down with screen side facing down
Message was edited by: DigitalBY

Nokia 9500 - Hinge Assembly Cracks Frequently

02nd June'08
NOKIA CUSTOMER CARE
Dear Sir,
Please note that I have been forced to replace the hinge assembly of my Nokia 9500 Communicator repeatedly as it cracks quite frequently. Please note details of purchase and changes done as given below.
Model - Nokia 9500 Communicator.
Date of Purchase: 18th Jan'07
Seller: M/s. Studio Cell - TTK Road, Alwarpet, Madras - 600018. India.
Replacements of HINGE ASSEMBLY (Casing of Inner LCD).
Date: 22nd Aug'07: Service Centre - M/s. Quantum Telesys - 32 Thiru Vi Ka Road, Opposite to Satyam Theatre, Royapettah, Madras - 600014. Bill No: 340; Amount Charged: Rs.1800
Date: 03rd April'08: Service Centre - M/s. Rocky Agencies (Formerly M/s. Quantum Telesys) - 32 Thiru Vi Ka Road, Opposite to Satyam Theatre, Royapettah, Madras - 600014. Bill No: 2771; Amount Charged: Rs.1800
Now I have noticed that the same Hinge Assembly has developed crack and needs to be replaced !!!!!!
I would like to ask Nokia, how come the mobile needs frequent replacement of Hinge Assembly which cost Rs.1800 every few months and over a period of 1 Year 4 months after purchase, I have to shell out Rs.5400 just to replace the same part every time !!! This is ridiculous to make expensive mobile which I have bought for over Rs.24,000/- and needs a service cost of Rs.1800 every 2 months !!!
I request your reply and replacement of the Hinge Assembly part FREE of cost now.
Thanking you
D. Mohandas
Moderator note: IMEI removed. It is unwise to publish unique serial numbers on the web.
Message Edited by michaels on 02-Jun-2008 01:15 PM

I've dealt with the Communicators in the past, the hinges were pretty sturdy - your must have been subjected to some poor treatment or extreme conditions to have just 'cracked'. I assume that the repair centres you have used have marked it as "accidental damage" which is not covered by the warranty.
In any case, you are currently out of warranty, so it is difficult to see what you expect Nokia to do now.

Hi, I have a 3 year old Macbook Pro 13" and I accidentally cracked the outer screen of my mac book, however the LCD panel is fine and works well. Please advise what to do

Hi, I have a 3 year old Macbook Pro 13" and I accidentally cracked the outer screen of my mac book, however the LCD panel is fine and works well. Please advise what to do. I live in India and I have gone to authorised Apple technicians and they infomed me that I will have to replace the LCD panel as well even though it is not cracked, is this really true or can I just change the outer shell? Also they say that they cannot do it in India... can I do it myself at home?

Since it is 3 years old find a local repair shop that can replace the glass Only. you may have to send it out to a Non Local shop for that but there are some that specialize in doiing that on Mac notebooks.
Apple will ony replace the complete screen enclosure with all normal parts included, LCD, Camera, Aluminum housing and glass as one unit. Which is very expensive. Or you could just use it as a desktop system with external monitor and buy a new notebook.

[SOLVED] First crack at packaging

After the first instance ever on Arch where a (admittedly very new) program has to be done by source, and not on the AUR. It got me wanting to know how to package things, although nothing so complex as the program I'm after yet, I want to crawl before walking.
I decided to have a crack at a smaller program - so chose a rouge like game I hadn't yet seen in the AUR - not that it matters even if it was.
I paste the PKGBUILD I made for it below - it's not finished, but the instructions to make and build the package are there:
I took a lot of "inspiration" from the ASCIIPortal PKGBUILD because, like this game "AQuestTooFar", in the source, there is no "make install" part of the process, only a "make" and then an executable is made that you run straight from wherever the source and everything was downloaded to. Theres also no Package() part. But it works and makes a package nonetheless. However after intallation with pacman, I get an error when I try and launch it from terminal, about not being able to load one of the files in the "Data" folder, which I've checked it included and is present in my package.
Hopefully some of you would be able to offer any feedback and advice, and any thoughts on this error. I'm a complete newb to doing things from source and then packaging them - Oh package managers, how you spoil us =].
Cheers,
Ben.
# Maintainer: Ben Ward <[email protected]>
pkgname=AQuestTooFar
pkgver=1.3
pkgrel=1
pkgdesc="A rouge-like dungeon crawling game, using text."
arch=(any)
url="http://www.randomstuff.org.uk/~geoffrey/roguelikes/aquesttoofar.html"
license=()
depends=()
makedepends=('')
optdepends=('')
source=(http://www.randomstuff.org.uk/~geoffrey/roguelikes/AQuestTooFar1.3-091010.zip)
md5sums=('68545729914de7c7549b8d5ece13f061') #generate with 'makepkg -g'
build() {
cd "${srcdir}/AQuestTooFar1.3-091010"
make
install -d $pkgdir/opt/AQuestTooFar
install -D AQuestTooFar $pkgdir/opt/AQuestTooFar/
install -D readme.txt $pkgdir/usr/share/doc/AQuestTooFar/README
cp -r Build Data $pkgdir/opt/AQuestTooFar
mkdir $pkgdir/usr/bin
ln -s $pkgdir/opt/AQuestTooFar/AQuestTooFar $pkgdir/usr/bin/AQuestTooFar
chmod -x $pkgdir/opt/AQuestTooFar/*/*
Last edited by Ben9250 (2011-03-06 15:09:44)

Ben9250 wrote:Is there a certain situation then when ('any') is ok to be used or should one always try to put either i686 or x86_64 or both?
Yes, for example if your build only contains python code, then it runs on every platform which python runs on. That's when you can put arch=(any) into the PKGBUILD, because it runs everywhere.
Ben9250 wrote:
"install -Dm755 ${_realname} $pkgdir/opt/${_realname}/${_realname}"
"install -Dm644 readme.txt ${pkgdir}/usr/share/doc/${_realname}/README"
With these such lines, the -Dm755 part for example, it looks to me as though this is setting permissions, rather in a chmod kindof manner?
It's always good to set the permissions directly. Only that way you can be sure that the permissions will be right.
Ben9250 wrote:
for i in Data/*;do install -Dm644 "$i" ${pkgdir}/opt/${_realname}/"$i";done
This line is a loop, which loops around for every file in the Data folder, and copies them to the opt directory, essentially getting rid of the cp line?
Unfortunately something like install -Dm644 Data/* ${pkgdir}/opt/${_realname}/ doesn't work, so I solved it with a loop. But this line is basically doing the same as
cp -r Data/* ${pkgdir}/opt/${_realname}/
chmod 644 ${pkgdir}/opt/${_realname}/Data/*
but as I wrote before, the PKGBUILD I posted is how I would do it and I don't like to use cp in a build function, it's a matter of personal taste I guess.
Ben9250 wrote:
echo "#!/bin/sh - forgive me but I don't know about this line, echo is something to do with printing things, and theres someting going on with a shebang and sh, so something to do with bash?
"cd /opt/${_realname}"
"./${_realname}" > ${pkgdir}/usr/bin/${_realname}"
"chmod +x ${pkgdir}/usr/bin/${_realname}"
This looks to me like the answer to the softlinking?
Yes. If you use a softlink in /usr/bin which directs to /opt/${_realname}, it's kind of like the binary file is in /usr/bin. The binary expects the data directory in the same directory, but it's in /opt/${_realname}. That's why the ln -s method doesn't work. The shell script however first does cd into /opt/${_realname} and then executes the binary. That way everything's fine, because the data directory is in the same directory.
Last edited by Army (2011-03-04 13:18:30)

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