Crack under the screen

Believe it or not, I believe my dog jumped onto my iPad and now it looks like there is a crack under the glass and the device doesn't work where the crack is. HELP.

If the issue is a manufacturing defect, there is no cost to have the device replaced.
If the issue is a result of user damage (like a cracked screen) and you have AppleCare+ Apple will replace the device for the minimal fee of $49. They will do this up to two times during the timeframe of the protection plan.
If the issue is the result of user damage and you do not have AppleCare+ then the Out of Warranty replacement cost is $199 for the 4S.
No, you were not duped, you were simply not completely informed. Whether that was a result of them not sharing all the information or you only hearing what you wanted, no one here knows.

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Dust Under the Screen and Case Cracks

Hey guys,
I am the proud owner of an iPhone 3G S, and love the thing to pieces. I've had it for 8 months now, however over the past few weeks, I have become slightly disappointed with it.
Firstly, a small crack appeared above the 'Silent On/Off' switch, which I don't understand how it appeared as the phone has never been dropped or bumped. It's only very tiny, but I'm a perfectionist and not particularly happy about the fact it has appeared by itself. I treat my phone like royalty.
Then today, I realised a tiny white fleck on the screen when running an app. At first, I thought it might have been a dead pixel, but it turns out that it's a fleck of dust under the screen. How did it get there?! And it's not the only fleck either. When I turned the screen off, there appears to be at least 3 or 4 tiny flecks. They aren't obtrusive to the screen, but annoy me as, like I said before, I'm a perfectionist.
Am I still within warranty at 8 months? And if I am, would Apple replace my iPhone if I was to return it? It was purchased from O2, so would I return it to them, or Apple directly?
Your help would be greatly appreciated.

I finally took my device to the Apple Store today. Due to having dust beneath the screen, as well as the crack, it meant they replaced the whole unit, rather than just the screen, which they would have done in the event of just dust.
If anyone else has any issues, I'd highly recommend taking it to a Genius Bar. The staff were so helpful, and no questions were asked really.
Well done Apple

I have an iPhone 4s that is still covered under the AppleCare Protection Plan. I have a pretty significant crack across the screen and wanted to know if I have to pay any additional fees to replace the screen or replace the entire phone.

I have an iPhone 4s that is still covered under the AppleCare Protection Plan. I have a pretty significant crack across the screen and wanted to know if I have to pay any additional fees to replace the screen or replace the entire phone.
I was hesitant to purchase this protection plan at first about $70, but the customer service agent reassured me that there were no deductables and thats why I bought into it. But now that I look around on the support site, I see that it says that there are up to two incidents covered for a service fee of $49. Did I really get duped?

If the issue is a manufacturing defect, there is no cost to have the device replaced.
If the issue is a result of user damage (like a cracked screen) and you have AppleCare+ Apple will replace the device for the minimal fee of $49. They will do this up to two times during the timeframe of the protection plan.
If the issue is the result of user damage and you do not have AppleCare+ then the Out of Warranty replacement cost is $199 for the 4S.
No, you were not duped, you were simply not completely informed. Whether that was a result of them not sharing all the information or you only hearing what you wanted, no one here knows.

Isopropyl Alcohol got under the screen, should I replace it?

I was cleaning my commuter yesterday with Isopropyl Alcohol as one of my mom's co-wokers said it was the way to clean he screen. After this happened I read that constant contact causes an LCD screen to become brittle to the extent it cracks. When should I replace my computer? When it shows sign of cracking or now?

Ok, you used Isopropyl Alcohol on the screen but it hasn't cracked.
But you got some under the screen, meaning you used too much.
Just wait for it to dry, it will eventually.
Alcohol breaks up the human oils that creates smudges on the screen, your supposed to tab a little on a cloth and then wipe the oil away, then use a new clean spot and repeat, removing the oil onto the cloth as the alcohol evaporates fast.
No liquid is to get insdie the machine, especially the built in keyboard.

Iphone 4s Tiny Dust Under the Screen !

Hi,
When I look my iphone 4s screen carefuly , I see one piece tiny dust under the corner of the screen ! Are there any easy solution remove this ?
Is it normal ?
How is the dust in there ?
p.s : It's look dead or stuck pixel but when I looked phone is off with power led light and this is absolutely tiny dust under the screen ) There aren't apple store in my country.
thanks
http://img822.imageshack.us/img822/6525/...

I finally took my device to the Apple Store today. Due to having dust beneath the screen, as well as the crack, it meant they replaced the whole unit, rather than just the screen, which they would have done in the event of just dust.
If anyone else has any issues, I'd highly recommend taking it to a Genius Bar. The staff were so helpful, and no questions were asked really.
Well done Apple

Black plastic part under the screen is loose (MBA 11,6)

The black plastic part under the screen is a little loose. If you press with one finger you push it in and it will move a bit. Anybody else got this problem?

Hi, was it covered under your one year warranty, I opened my Macbook Air one day and heard a crack, when I looked in the back of the computer the hing had broken and something was hanging out of the back. When I tried to close it the screen turned green and then went off, so I took it to repair however was told it probably wasn't covered on the warrant. From googling the issue it appears that many other users have experienced the same thing. I'm assuming if enough users complain it will eventually become covered!

Will I get a replacement for dust under the screen?...

Hey everyone!
I've had an iPhone since the 3G came out and I've never had any problems with dust. My 3G got replaced by 02 insurance about 5 months ago and I got a new 3GS 16GB. Since then I noticed the odd little bit of dust appearing under the screen. Most of the time I couldn't see it so I didn't really care but now I've noticed a few larger pieces and they're really annoying.
I understand that I should get a 12 month warranty with this and surely it's not meant to happen so I'd expect a replacement. I've searched around and I seem to get mixed answers. The problem is that I'm currently working in Cologne and there are only 3 Apple Stores in Germany (I can't believe it!) and the nearest one is still over 100 miles away.
What do you recommend? Would Apple do anything like post one (I doubt it?) or am I going to just have to wait until I'm near Frankfurt (or even back in London) and book an appointment there. Even then... what are my chances of getting a replacement?
Thanks in advance everyone! Much appreciated

I doubt they will give you a replacement. I know here in the States you can take your iphone to an Apple store and they can replace the screen and charge you $200 for that. But I find it hard to believe they would replace the screen for free just because there are dust particles under the glass. That's just my opinion.

TS3218 My iPod Nano 6th generation fell one time and it kept working with a small crack in the screen.But after a while it just gave out and does not turn on.I try to charge it and all it does is blink the apple icon on and off.When disconnected nothing h

My iPod Nano 6th generation fell one time and it kept working with a small crack in the screen.But after a while it just gave out and does not turn on.I try to charge it and all it does is blink the apple icon on and off.When disconnected nothing happens.

I am having the identical trouble as described above with my month old Macbook Air. I tried everything with the ditto results. Please help anyone!
Mine is a Macbook Air 13', 128GB, 1.86GHz with 4 GB RAM.

I dropped my ipod touch in the street and there is a large crack in the screen can i take it to the apple store and pay to have it fixed there or do i have to send it out?

i dropped my ipod touch in the street and there is a large crack in the screen can i take it to the apple store and pay to have it fixed there or do i have to send it out?

They can fix it at the Apple Store. I wish you could get it fixed for free, but the warranty doesn't cover accidents like this . It sounds like you understand this, I just want to make sure you know.

I got my newly bought (within 30 days) ipad mini cracked, and the screen was broken, where can I find a place(montreal) to replace it, and how much will it cost?

I got my newly bought (within 30 days) ipad mini cracked, and the screen was broken, where can I find a place(montreal) to replace it, and how much will it cost? Can i get a free replacement in apple store since within 30 days?

huilihuili wrote:
Can i get a free replacement in apple store since within 30 days?
No. Damage caused by the user is not covered by warranty. A replacement iPad mini is $219 for the 1st generation, or $249 for the iPad mini with Retina display.

Bubble under the screen(original iPhone

I just noticed today that a bubble under the screen has appeared. At first I thought that it was on top of the screen so I try to clean it. My question is I bought it back in Feb 2008, checked the website and it is still under the limited warranty, does the warranty cover this? If so how do I get in contact with Apple to get this fixed?

Should still be covered under warranty. If you're near an Apple Store you can bring it in for repair/exchange. If you're not near one, you can call Apple Care and they'll send you a prepaid container in which to send it.

My Imac Seems to have developed condensation under the screen does anybody know why or how to help this ?

My Imac Seems to have developed condensation under the screen does anybody know why or how to help this ?
seems to have happned very suddenly.

I've had my 24" iMac for about 4 years now and yesterday was the first time I ever saw condensation building up in the lower right corner. I completely freaked out, but after doing some online research, found that it wasn't uncommon to have this happen. I live in Florida and we had a lot of rain that day and the temperature has been whacky... But I never thought I'd ever see condensation in my computer! )c: I shut my computer down while freaking out and the condensation quickly disappeared. I read some people are just leaving the computer on and it will also disappear. I didn't want to take the chance of it getting worse, so I turned it off. I'm kind of worried about turning it back on again. Has anyone found anything else out about the problem?

Dust under the screen....

Does anyone know if you can have apple remove the dust under the screen if you are under warranty? Like will they service the iphone for that? And if they do, do you know if they will completely replace the iphone, or will they just remove the screen and fix it?
Thanks

Roaminggnome is right, it's a case by case basis, but as long as you have not abused the phone, it's more than likely you can get a replacement, but don't quote me on that. They will replace the phone if they decide to--they don't do cosmetic work. So, what I'm saying simply is--maybe, maybe not--make an appointment with a Genius at an Apple Store to see. If they will, they'll give you another iPhone.

Bugs under the screen????

Hi, my Portege M400 laptop came with a manufacturing defect where the screen would separate from the lip of the plastic whenever I'd close it or flip it into tablet mode...But I'd only noticed it once little specs of dirt got underneath it, and I'd tried calling support for them to fix it but they said they wouldn't, keep in mind this was about three years ago, and now I open my laptop to find a little bug crawling under the screen! I'm pretty sure my warranty is out anyway but I accidentally squashed it against the LCD(or whatever type it is)...What should I do? Should I open the top and clean it out or what? I'm kind of worried that there's more somewhere under it, and this one's annoying, it's right on my Firefox URL box!
Help??
NOTE: I don't have enough money for a new laptop!

zenny53: I've seen no mention yet of whether the same design has been used as the Micro.
Dust getting into the screen is not a function of sealing the screen. It will get in through air gaps e.g. where the buttons are. All I can suggest is keeping it in a good quality case, and away from dusty environments.
As for the headphone socket, technically you can only return the player when it's developed an actual fault. Is the sound reproduction actually effected?

Can there HOME BUTTON(the circular button under the screen)or any other button on the front of the phone flash an LED light on notifications

pls reply and if it is 'no' then pls advice the apple company to do this in the next iPhone.

Can the HOME BUTTON(the circular button under the screen) or any other button on the front of the phone flash an LED light on notifications

Crack under the screen

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