Cracked iPod video screen

I've bought my son iPod video 30G last Christmas. Yesterday he found iPod screen cracked and not working. He said he didn't do anything but keeping it in his backpack. I took it to "Smart" bar at the store where I bought it and got the worst experience. The "Smart" guy in that store kept saying about the limited warranty which does not cover the damage done by abuse and offering best option like recycling the four-month old iPod 30Gig and geting 10% discout for new purchase. He said it even cannot be repaired. Does it make any sense to anybody??
I've searched online and found there are tons of complains about fragile iPod video screen and Apple hasn't done anything about this inherent defect yet. Let me ask Apple company the question. Is it really only the user's fault? Is it fair to blame the customers only and even refusing the repair? I guess you should have clearly posted the statement like "the screen is extremely fragile, so please put it in hard-shell case not to break it" in the user manual.
So, good lesson, everyone. Don't waste your $300 for this poor material.

trust me if ipod screens were really that fragile i'd have broken one by now.
I like have the worst care for electronics ever.
let's see i've had three ipod's. my mom said she'd buy me a new one if i'd let her have my old one. that one still works. the next one suffered a corrupted harddrive. and my third one still works. it had better i only got it christmas.
anyway, at multiple times i have sat on dropped and banged against things each one of these ipods.
trust me if ipod screens were really that fragile i'd have broken one by now.
I did have a theory about this though. the accidental breaking.
this depends on the supposed idea that the front cover of the ipod is a layer of glass and one of plastic.
there may be a thin layer of air or moisture trapped between the two layers and when moved from intense cold to heat. the air or moisture expands and causes the material to break.
note the last science class i took was high school chem and i got a D. so no you can't take this to the bank, probably.
and that class was probably graded on a curve.

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