Cracked MacBook Pro 13"

My house got robbed two weekends ago. Sadly, my old computer was stolen and I had to buy a new MacBook Pro. My dog ended up jumping on top of my new computer, ruining the screen. It is black on the top left corner of the computer. On top of that, the bottom half of the screen shows a mirror image of whatever window is open. I have accepted the fact that I have to replace the screen. However, I do not know the best way to go about replacing it. Should I drive my computer to an apple store, or somehow mail the damaged computer in? I am looking for the fastest option, as I need my computer for work and school purposes! Any information helps! Thanks so much!

Make an appointment with an Apple Genius, and discuss your options.

Similar Messages

  • Cracked macbook pro screen repair

    Accidentally stepped on my 13" macbook pro that was on the floor and it cracked the right side of my screen, how much would it cost to repair/replace?

    Depends on whether you want new or used parts for replacement. I doubt repair is an option.  Google Mac screen replacement to get some numbers.

  • Cost to replace cracked macbook pro mousepad trackpad 2014

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  • How much is it to fix cracked macbook pro retina display in UK?

    I stepped on the corner of my macbook pro 13" retina display and the screen has cracked and there is a black square in the corner where the screen is broken. I was wondering from others who have had the same experience how much is it to have the screen fixed in the UK?
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    I brought it into Apple and had it looked at. The response was that I had three options.
    1. Pay Apple $1,200 for a new case and assembly
    2. Send case to China, lose the Mac for 2 weeks and pay $600 to replace the case
    3. Accept the damage and consider it to be having "added character" to the Macbook.
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    My recommendation however to anyone reading this would be to review if the damage is cosmetic (which mine is) or if it's functional damage. In my case, as I'm a photographer and this was my very first Mac, I wanted it to remain in perfect condition for as long as possible. That being said, I now see the construction of the device to be absolutely amazing. The design and unibody construction protected the Mac from shattering the glass. If this had been any other laptop device I am positive that the damage would have been functional in nature and I would have been spending money to resolve the issue.
    The only thing that I ended up getting rid of was my backpack. I now use a breifcase from Saddleback Leather Company. The combination of the two have made me far happier.
    I hope this was helpful.
    -mM

  • Cracked macbook pro screen

    I want to purchase a 2010 macbook pro glossy lcd led backlit display & screen & do the work myself But Im having a hard time finding the exact parts I need Does anybody know where I can purchase so I can save a little on the labor I did the same model for my friend & I had no problems but dont know where he purchased It was very easy to do took me 2 hours taking my time on everything.

    Have you tried www.ifixt.com? There's another source, too, but I can't find it in my bookmarks - jwosten posted it a couple of weeks back. I'd give ifixit a try first - if they offer no joy, call back.
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  • Cost of replacing a cracked macbook pro screen?

    I sadly knocked my lappy on to a audio sampler and the whole screen wigged out like I'd sat on it or something. Lots of coloured lines and cracks in the middle...
    So, how much am I looking at to replace this including labour? I know it's very pricey but what choice do I have.. From what I can see everything works fine elsewise.
    Cheers,
    Jonny

    If you are in the U.S. check these places for repair:
    http://www.dttservice.com/
    http://www.powerbookresq.com/
    http://www.microdocusa.com/
    http://www.macspecialist.com/
    http://www.techrestore.com/
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  • MacBook Pro Lower Case cracks.

    Since I opened my MacBook Pro without Retina-Display 2012, the Lower Case cracks, if I press the upper and lower Case together.
    What can I do to solve this problem?
    Should I solve the screws a bit or should I thighten those screws?
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    A new Mac is in warranty for 1 year from the date of purchase.
    You may have to take the computer to the Apple store or Apple Authorized  Service Provider
    to get it fixed under warranty.
    Best.

  • My mid 2010 macbook pro 13 inch screen is cracked, how  much will it be to fix?

    My mid 2010 macbook pro 13 inch screen is cracked, how much will it be to fix?

    https://www.techrestore.com/mac/
    http://www.dttservice.com
    http://www.myservice.com/macbookpro.html
    http://www.ifixit.com/Device/MacBook_Pro
    http://www.PowerbookMedic.com

  • Cracked my 13inch macbook pro screen

    The other day, I had a migraine (another story) and due to my unclear vision i stepped on my silver macbook pro 13 inch. Now I remember hearing a crack but being completely delusional and in huge amounts of pain I didnt acknowledge anything. Now later on I go to turn on my laptop and I see a massive crack in the left bottom part with cracks that spread all over the screen. The visuals however are fine and I can see everything perfectly well, (no blotche or lines due to LED damage) However this crack is very annoying and I want it fixed. Due to previous research everyone seems to state that screen rreplacement is ludicrous at APPLE and its almost worth getting a new laptop.
    Can I just replace the kind of glass thing or plastic or material in front of the screen or is it as I fear that the WHOLE upper part of my mac is replaced. How much will this cost me and can I get it on any insurance? Equally, will all my information remain on my laptop and stored there so when it's fixed I can go back to using it as per usual AND if i were to get this replacement, how long would it take to be fixed and ready to go because I have approximately 7/8 days in which I can take it to APPLE to be repaired before it needs to be back with me again.
    If I dont use apple, are other repair companies an option? Are they safe and will they not damage my laptop more?!
    Im seriously worried my laptop is completely broken!
    Thankyou everybody who helps!

    Well if your past warranty, and dont have applecare. Take it to apple store, if they want crazy price to fix, Id take it to somewhere else and see if they can fix it. I mean, even if they did manage to break it, your really not out anything, since itll probably make more sense to buy a new one rather than have apple fix it, if ya know what I mean.
    If you have home owners insurance, that may cover it. Depends on your specific policy.

  • My Office for Mac 2008 disk has a scratch in the paper on the top.  When I load it in my MacBook Pro the drive makes a low pitched beep?  Can I repair the surface ( the bottom is fine and it is not cracked).  Are there any other options.

    I have a 2009 MacBook Pro which has been working fine.  Had to reformat HD and reload software.  Am using Mountain Lion which MS said supports Office Mac 2008.  When loading it the drive ran then began making a low frequency beep, then ejected the disk.  Upon inspection I see a scratch in the paper on the top of the disk, but there is no crack and the bottom surface is clean without scratches.
    I assume this problem is from this damage.  If so what can I do to repair it so it will work in the drive.
    If not what else would cause this problem.  Thanks for you help. Emom6

    DVD drives read the bottom of the disk, not the top. Smooth out the paper & try again.

  • Hairline-crack in Macbook Pro display-- what to do?

    Hi all,
    I have a MacBook Pro 13" that was bought in early February, and a few days ago I noticed a hairline crack (not a scratch) on the top left of my screen. it's met the centre left side of my display now. It's very thin and shallow, I initially thought it was actually a hair on my screen. Anyways, what's my best course of action? I've haven't taken my laptop around with me for a while, it's been sitting next to my bed for about a month, so nothing I can think of could have warranted the scratch except the cold weather that's been going through the country. Anyways, I'm a student, I can't afford to repair the display from Apple or by myself (unless I got Applecare, would it cover that?), what is my best course of action? I'm going back to school soon, so I'll be carrying around my laptop and want to avoid more damage. I was considering buying some Displex and a screen protector, but would that do anything? I scared that the crack would get larger and ruin the integrity of my display (even more so), and eventually I would like to get it fixed.

    Only if they determine it's a manufacturing defect. Your only shot here is if it's within the original 1 year warranty. Which by the way, you have to buy Applecare within if you want it. As a student, you get a discount on Applecare and it's definitely worth having even if it doesn't cover this.

  • Cracked the Apple Logo on the back of my Macbook Pro Retina

    Hi, I recently bought a Macbook Pro Retina for use at university. Whilst in a lecture, the person sat in front of me managed to elbow the top lid trying to remove their coat. Its caused quite an ugly crack in the lit logo and I have taken it to my local Authorised Service Provider who have told me, due to the lit logo being attached to the retina display itself, the repair would most likely cost upwards of £600.
    I was hoping someone on here would be able to perhaps offer some alternatives to paying 2/3 of the price of the computer itself...
    P.S. I bought an AppleCare plan under the false pretence that it 'covers everything' (quote from the salesman who sold me the machine, I assumed at the time that everything included damages and theft). I now know that this isn't the case and don't fancy putting my word against that of the salesman's. Plus I guess its my fault for assuming.
    Thanks for help in advance, apologies for long post.
    Ed

    Hey B-bram,
    For issues with video resolution not being consistent, I would start with resetting the NVRAM on your MacBook Pro. That will reset the resolution to its default as well as resetting other default settings like sound volume and start up volume. Take a look at the article below for more information about that and how to perform the NVRAM reset. 
    How to Reset NVRAM on your Mac
    http://support.apple.com/en-us/HT204063
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  • MacBook Pro Retina screen cracked on it own while I was watching youtube.

    I purchased it on April 2014 from Executive Machines Dhaka, Gulshan Branch. Everything was working fine until 23 feb 2015. While me and my family were watching a youtube video on it, the screen started to crack from upper left side of the side. we all watched how the screen cracked from left to middle to the right.
    We all were in shock! In my entire life I have never seen such things. A screen cracked by it self!!! Anyway after that not the 24 feb, I went to dealer as I had free service of one year left. The guys at Executive Machines were shocked as well and said they never seen such things before and they will send the Mac to Singapore to get it checked. So did the paper work and left it with them. 3 weeks later, they notified me that Apple said NO!!
    So the fact here is, I didn't drop it nor damaged it in other means. 5 people in the house watched the whole thing live!!! If it was done me then there must have been damage marks, when I mac is fully fresh!!!! the saddest thing when I collected the Mac from Executive machines the screen started having black marks on the upper and lower side of the screen.
    This is the most shocking thing that ever happened in Tech using history and I keep wondering who's fault was it!!! Executive Machines received a mac with a mark on the screen and returned me with black marks and ''they said''  Apple said NO!!
    I tried to upload photos from 23 feb but something was wrong!!
    It would very nice If anybody from Apple contacts me and we can talk about the whole thing.

    You are not addressing APple here. We are all just users like yourself.
    If you country has Apple store
    Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar
    Otherwise contact an Apple Authorised Service Provider
    This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.

  • MacBook Pro Retina Display - Crack/Pixel explosion?

    A week or so ago I noticed what looked to be a spec of dirt on my 6 month old MacBook Pro retina screen.  However it actually is some sort of chip/crack in the display.  There are a few pixels which are now permanently white and you can see the hole with the naked eye and feel it quite easily.  It almost looks as if a pen or something has been jammed into the screen but I take good care of my MacBook and haven't caught anything on the screen as far as I'm aware.
    I did a search on here and saw that several people have reported "pixel explosions" where dead pixels have burned a hole into the screen.  I took my MacBook into the Apple with printouts of several discussions of others reporting the same problem with a hole in the screen but the Genius refused to do anything in my case.  She basically said it was impossible for the hole to be anything but my fault despite the forum threads I showed her.  Is it worth me taking it into a different Apple store for a second opinion or am I stuck with this annoying hole in the bottom left of my screen forever?

    I just found out the same thing on my MBPr tonight,acturally i got three this holes two small and one big one, I'm very disappointing, I have been searching and there are many versions of the solutions, some lucky people manage to get replaced, but some people like you didn't convince the genius people for a replacement, have you tried different apple store yet, maybe it depends on the people's mood at the apple store, I'm going to try my luck next Monday, finger crossed, I think i will definitely try different store if i cannot get it replaced, hopefully i will show you my good news. otherwise i will be very sad if i can get it replaced, I'm the Sheldon Cooper(from "bigbang theroy") kind of people, and i will be stare at the point forever and frustrated.

  • Screen Cracked on new Macbook Pro

    Hello,
    I got home from work today, and opened my macbook pro and noticed a big fat crack in it. Could this be a MBP issue?

    Cracks are nearly always caused by accidental damage: bumps, bangs, or unevenly-distributed pressure on the case. The display glass is thin and delicate and needs to be handled with care.

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