Cracked Macbook Screen

My sister's white Macbook had a crack (about half a centimeter) appear on the screen after she moved. The crack seems to be under the screen but does not affect the content on the screen, except to make the surrounding area slightly lighter. It has started as a small dent with little cracks which have now increased like spider cracks. It looks like something has hit it, but nothing hit it.
I wanted to know exactly what has been broken and if it is a pricy thing to repair.
Thanks

Displays on a MacBook are fairly expensive. Personally I would at least consider purchasing a new machine. Unfortunately Apple no longer sells the MacBook line to consumers, only to educational institutions, so you will need to look at MacBook Air or MacBook Pro models.
Best of luck.

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  • Macbook screen cracked, HD and performance issues

    I am definitely disappointed with my computer.
    I have a Macbook 13.3" 2.4Ghz Intel Core 2 Duo 4Gb 160Gb HD, Serial#: W8**VM0P5, and within 1,5 year I have faced many issues, which are related here:
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    I bought it in late September 2008, in Cologne, Germany, at the reseller "Compustore PC Gmbh", and also asked 4Gb Ram, and a Wireless mighty mouse.
    After changing the Ram memory, i went home; and a few days later, the problems came. Sometimes, the system crashed suddenly, showing the grey screen: "You must restart your computer". I thought it was normal, and continued to use, when it became more frequently (Picture: http://picasaweb.google.com/gstorck/MacbookProblems#5476986272817173138). It was little strange for a new laptop, and then I took it back to the store to fix it. The seller just took a look, changed some configurations, and gave me back again. I did this twice, and had to get back to the store for the third time, due to new crashes and some lack of performance. Then the seller replaced the Ram memory, with new 4Gb.
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    One year later, in late 2009, I purchased a Mac OS update, the Snow Leopard. I was back to Brazil, where I live till today. During the OS installation, something went wrong and it couldn't be completed. Mac asked me to restart the computer, but then the system didn't start anymore; some files were corrupted. I guess there was not enough space to install the update, so it was not completed; but it should be no reason to the corruption of the OS.
    November 10th, 2009
    I took my computer to the local Apple technical support, the "Omni Informatica", in Curitiba, PR, Brazil, to format the HD and reinstall the Snow Leopard. As I needed more space, I also changed my original 160Gb HD for a new 250Gb Western Digital HD. The service was finished in Nov 17th.
    I noticed also little cracks in the laptop case, but I had no time to insist with the bad local technical support to repair it (I know Apple already acknowledged this problem.) They said, at first, that they would have to ask the Apple USA to send the body, or something like that.
    (Pictures:http://picasaweb.google.com/gstorck/MacbookProblems#5476986477312032226)
    January 12th, 2010.
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    The reinstallation was ok, and the laptop was running well. Suddenly, when I take the Macbook from the case and open it on my desk, something pretty wrong appears: a large crack on the lower right corner of the screen.
    It was not dropped, it was not crashed, and I did not "close it with a pen inside".
    The screen simply cracked. And as so many similar problems with another users I could easily find on the web, I really expect Apple to admit it as a Manufacture's fault. The local technical support said it is no other thing except I hit the laptop, or dropped it, so it's all my fault. (See Picture 3)
    The only thing they can offer me is to repair the screen for R$1200. I am definitely not going to pay for this; a "normal" and good pc laptop costs this price (And a new basic macbook costs today R$2400).
    If the problems were just it, it would be not so bad.
    (Pictures: http://picasaweb.google.com/gstorck/MacbookProblems#5476986361400585122)
    February 11th, 2010
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    After 1 month, on Feb 11th, my new 250Gb HD simply stopped working. Different from the first time, that the HD was just corrupted, this time it has really broken, it died. I had it all backed up, but I have lost the HD.
    Back again to the technical assistance, they said to me the problem was the same that cracked my screen: my fault, on letting the laptop fall, or hitting it with some kind of pressure. They couldn't do anything, and even the Western Digital 3-month Warranty would not cover this type of problem ("user's misuse").
    May 28th, 2010
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    I'm working again with the original 160Gb HD (formatted and reinstalled), and some other external drives to store my files.
    It's been quite difficult to deal with all this Data and Screen problems, and now the Macbook's performance is decreasing every day. It's been slower to process operations and to launch the applications. Sometimes, the system does not even sleep anymore when the laptop is closed, or it takes so long time to sleep that it just sleeps when I open it again. Besides, sometimes the mouse pointer disappear, and some bizarre graphics take its place.
    Don't forget: It's a 1,5-year-old Macbook, with 2.4GHz, 4Gb RAM and the O.S. is installed for no longer than 4 months. It is supposed to work better, I guess.
    I saved a lot of money to buy a good computer, and to get rid of the endless issues I had with PCs. That issues never were so serious with the ones I face now with Macbook.
    Even if I pay R$1200 to replace the screen, with the money I don't have, I would still stand these performance issues, which seem to have come with this problematical laptop. I hope to have some solution from Apple, if it want to deliver what it promises and want to keep a customer.
    Otherwise, I will have to change to another system platform and another computer manufacturer, to see if I stop throwing money away with these devices. I think that maybe at least, the cost-benefit ratio will be higher.
    Did anybody receive contact from Apple support about these screen problems?
    Guilherme R. Storck
    Apple user since 2008
    <Edited By Host>
    gstorck (at) gmail (dot) com

    Well, your first issue is pretty clearly just some bad RAM, and it sounds like even the replacement RAM was bad. Who knows if the people who put it in had any kind of clue what they were doing. I've seen repair shops where people are smoking in the same room they do repairs.
    Second problem sounds typical of a failing HDD. It's a fairly common problem with laptops... Apple, Dell, Lenovo, HP, Acer... Probably the single most common problem with laptops no matter who makes them. People get this notion in their heads that the "portable" aspect of laptops means you can pick them up and carry them all over while turned on. Which you can... If you don't mind dramatically shortening the life of the HDD. What "portable" REALLY means with laptops, is that they are easy to move if you put them into a powered down state. They should NEVER be moved around when in normal operation. And since you seem to do a bit of traveling, if you're on a plan, and there's turbulence, you should shut the laptop off until it smooths out.
    The screen cracking could have something to do with the rather sudden change in climate. Germany isn't exactly the frozen tundra, but it is a pretty different climate from Brazil, and changes in things like humidity could cause problems. The laws of thermodynamics tell us that things expand as they heat up, so if there's already a crack somewhere, it could easily get worse as a result of increased heat.
    And since your initial hard drive was already starting to fail, it hasn't magically stopped failing since being removed from the system, so obviously performance is going to get worse.
    At this point, it's pretty much impossible to tell where the damage was done, so you're probably just out of luck. The people in Germany could have screwed something up, or the people in Brazil, it could have been environmental damage, and it's possible the defect was always there, it just didn't manifest until recently. There's just no way to tell for sure. So Apple is unlikely to do anything for you.

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