Cracked macbook

my white macbook is cracking where the lid closes on it. is there some type of warranty for this? it is still under the extended 3 yr warranty...

asimpson8204 wrote:
I agree. Apple should be fixing this issue whether there is a warranty or not. This is a known issue and according to the things I have found online this has been happening since 2006 or longer. That tells me that the are well aware of the issue and have done nothing to prevent the problem in the future. I did not realize this was a known issue until today but I have had cracks in mine for over 6 months. I will be contacting Apple tomorrow to find out what can be done.
First of all, you're right: Apple should be fixing this issue whether there is warranty or not. In fact, they already are. Make an appointment at your local AASP or Genius Bar and you may be pleasantly surprised to find that the damage will be covered. There's no guarantees, but I haven't heard of one being turned down yet.
Second of all, you're wrong: Apple has done plenty to try to prevent the problem, since most companies would rather not hemorrhage money through warranty-extension programs. I think it's fair to say that their efforts to prevent the problem haven't been very successful, but I don't think it's fair to say they haven't tried.

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I brought it into Apple and had it looked at. The response was that I had three options.
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2. Send case to China, lose the Mac for 2 weeks and pay $600 to replace the case
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http://www.macservice.com/screens.cfm

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Device Manager which is in Control Panels
I strongly recommend AIDA64 to show everything, temps, fans, chips, drivers and versions
http://www.aida64.com/ Windows has better tools to show you every service and knick and cranny
https://discussions.apple.com/thread/2769294
http://realitypod.com/category/hacks-and-cracks/mac-hacks-and-cracks/
MacBook definitely uses Cirrus - probably iMac

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Recently I visited Apple Store Northridge again to have my MacBook white repaired for crack on top panel and hairline crack on back-bottom panel.
At Genius bar, they told me that Apple doesn't replace the bottom panel if it is not covered by Apple Care. So, they just replaced the top panel only.
Should I buy an Apple Care? Also, isn't this defect? I usually use computers very long time. I still use a PowerPC 17" iMac home. MacBook is pretty fast for the most of work, i.e. programming, I think I will be able to use it even longer. However, if the cases have this problem, I can't use it long enough.
Shouldn't Apple do this something on this issue?
Why do they still sell the white MacBook, even though everybody knows the defect?
Shouldn't Apple provide some program like "return your old white/black Macbook, and take a new Unibody MacBook Pro 13" with extra fee."?

JongAm Park wrote:
Recently I visited Apple Store Northridge again to have my MacBook white repaired for crack on top panel and hairline crack on back-bottom panel.
At Genius bar, they told me that Apple doesn't replace the bottom panel if it is not covered by Apple Care. So, they just replaced the top panel only.
It sounds like there is more to the story. What is a "hairline" crack? Is this machine still under warranty? If there are obvious defects and cracks, I'm sure Apple will fix anything while the machine is still under warranty - standard or extended AppleCare. If the problem is "normal wear and tear", they won't replace it for free under any circumstances.
Should I buy an Apple Care?
I would. It isn't too expensive and they don't hassle you. I just had the top case and AC adapter replaced on my 2 year, 10 month old Macbook.
Also, isn't this defect?
Maybe, maybe not. That area isn't one of the "typical" crack spots on that machine. There are a lot of these machines around and Apple knows where they are going to crack. If yours cracks in an unusual place, you will have a more difficult time making the "defect" case as opposed to "wear and tear" or "abuse".
However, if the cases have this problem, I can't use it long enough.
Why not? I used my cracked Macbook for almost 3 years. I could have had it fixed at any time, but I didn't bother as it was only cosmetic. I waited until I bought a new machine and then got it fixed while still under AppleCare. If you do plan to use machines for a long time, AppleCare is an even better idea.
Shouldn't Apple do this something on this issue?
Why do they still sell the white MacBook, even though everybody knows the defect?
What issue? Do you have any pictures or anything. The crack near the IR port on the top right is well known. Most Apple stores will fix that while you wait. If you have a crack somewhere else, you are just a customer with an odd crack no one has seen before.
I can't speculate about what Apple sells. I can observe that people still like to buy these machines and Apple fixes the top case cracks on all of them.
Shouldn't Apple provide some program like "return your old white/black Macbook, and take a new Unibody MacBook Pro 13" with extra fee."?
They do. The fee is $1199.

Cracked macbook

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