Cracked screen replacement under warranty?

I've read that several folks have had their ipod touch (4gen) screen replaced at the Apple Store. Is this common? Is it hit or miss? Is there something I should know before heading into the store? 

planb77, I wonder why you brought up AppleCare. It as esentually the same exclusion as the 1-year warranty. Specivically, it excludes:
(ii) Damage to the Covered Equipment caused by accident, abuse, neglect, misuse (including faulty
installation, repair, or maintenance by anyone other than Apple or an Apple Authorized Service
Provider), unauthorized modification, extreme environment (including extreme temperature or
humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical
power, lightning, static electricity, fire, acts of God or other external causes; 
from:
http://images.apple.com/legal/applecare/docs/NA_APP_English_v5.3.pdf

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