Cracked screen, touchscreen not working, need to backup. Help?

Hola,
I dropped my iPhone 3G and broke the screen ... AGAIN ... in a comical addition to what has been a bad week of epic proportions.
Anyways, I have a passcode on the phone, but with the touchscreen not working, I can't enter it. Therefore I can't get iTunes to back up the phone. The screen is cracked but displays fine, but touch input is broken.
Is there any way to enter the passcode to iTunes and have it unlock the phone? Anything I can do at all? No MobileMe, not jailbroken, etc.
Thanks.

Unless you can enter the passcode directly on the phone, I'm afraid you're out of luck.

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Z3 cracked screen touch not working

Got my z3 3 weeks ago left it on the boot of my car drove off returned 3 minutes later to find it gone most likely someone picked it up and pocketed it got it replaced as it was insured at a cost of £100 excess got it thursday . On sunday phone in trousers pocket bent down . Come to make a call a few minutes later and wouldnt swipe to use found a crack in the screen . Is this under warrenty? Surely a phone costing so much should be stronger than that ?

Hi,
I have a similar problem, the screen has a hairline crack in it, but I haven't got a clue how it got there (No falls or bangs, rest of handset immaculate).
Who did you send your z3 to to get it fixed? SBE? Is that the Sony repairs place. Did you have to pay anything or did warranty cover it?
Cheers
E_O wrote:
i dropped it once and the screen cracked. LCD still working but touch screen non-responsive. I sent it to SBE and i got a new handset within 10 days.

Full screen view not working...please help!

When I try to edit pictures or view them in the full screen, they do not appear. It's just a grey screen with an exclamation point in the middle. Any help that can be offered is much appreciated. thank you.

Murph3g
iPhoto is a database, with a built-in image viewer, version control and lightweight editing. Like all databases it is designed so that you manipulate the data, in this case your photos, via the application. If, as you have done, you manipulate the data via another app., (the Finder), iPhoto loses track of the files and you get the exclamation point.
The point of iPhoto is that you do you organisation in the iPhoto Window - there you can create your albums, slideshows etc., keyword, edit and so on, and leave the File Management to the application.
To correct the problem that currently exists:
In The iPhoto Window:
1. Get rid of the thumbnails that no longer connect to a pic by putting them into the iPhoto trash.
2. Move the pictures from your Originals Folder inside the iPhoto Library Folder to you Desktop, and import them again. (File -> Import)
3. Empty the iPhoto trash (iPhoto -> Empty Trash)
This should at least get you to a point where the thumbnails match to a photo again.
A Note about the iPhoto Library Folder:
In this folder there are various files, which are the Library itself and some ancillary files. Then you have three folders
Originals are the photos as they were downloaded from your camera or scanner.
(ii) Modified contains edited pics, shots that you have cropped, rotated or changed in any way.
This allows the Photos -> Revert to Original command - very useful if you don't like the changes you've made.
(iii) Data holds the thumbnails the the app needs to show you the photos in the iPhoto Window.
Again, any organisation you wish to do, do it in the iPhoto Window. If you have any difficulty achieving something consult the Help or post again on here.
Regards
TD

I have recently upgraded from my iphone 5 to a new phone. My iphone 5 's touch screen does not work anymore. I need to backup my phone, but I can't do it on itunes without my password. Everything besides screen is ok. Is there a way around it? :(

I have recently upgraded from my iphone 5 to a new phone. My iphone 5 's touch screen does not work anymore. I need to backup my phone, but I can't do it on itunes without my password. Everything besides the screen is completely fine-the screen will not recognize my finger anymore. I am not trying to fix the phone, but I need to have my contacts. The pictures have already synced, but I need my password to do a full backup. Unfortunately, I can't type in my password. Is there any way around it? If I take my phone to the apple store, will they be able to help me? I am not willing to replace the screen just to do this, however, so that is out of the question.

Someone else may have a workaround, but, as far as I know, if you cannot interact with the screen on the iPhone, there is no way to unlock it so you can get to your contacts.
Were you saving them to iCloud by chance? If so, you can restore them to your new phone.
~Lyssa

I need to turn off 'find my iPhone' so that I am able to restore my phone but my screen is not working. I logged into my iCloud but was not able to turn it from here. How do I do this?!

My iPhone 4 screen stopped working. The phone is still on but the screen is not working at all, it is juts black. I was told restoring my phone might solve this problem so i plugged it into iTunes. When I click on the restore iPhone button a message popped up saying I needed to turn off 'find my iPhone' in phone settings for the restore to be go ahead. Problem is I cant access my phone!
I went onto my cloud account to see if i could do it from here but it doesn't seem to be doing anything. Any ideas?

From your iCloud account, you can go to Find My Phone and remove the iPhone from your devices list which will release it, or you could do a remote erase of the iPhone from iCloud.

My iPod touch fell on tile today and was cracked and even worse now half of the screen will not work! :''''( What can I do?

my iPod touch fell on tile today and was cracked and even worse now half of the screen will not work! :''''( What can I do?

Apple will exchange your iPod for a refurbished one for $199 for 64 GB 4G and $99 or the other 4Gs. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself if you are up to it
iPod Touch Repair – iFixit

I have an ipod touch 3rd generation and the whole touch screen is not working.

I have a 32gb ipod which I bought for fifty dollars and when i bought it had a pretty baddly cracked screen but thing is it worked fine. Every part of the screen worked fine; it was as senstive where the screen was cracked as the areas of the screen that were not cracked. I dropped it a couple times from like two or three feet on two a hard wood floor about four times all it did was make the cracks on the screen a little worse. Then one day I dropped it from about a foot and now the whole touch screen is not working does anyone know why this is. They told me at the ipod store to get a new one would be 130 to trade mine in. But the thing is I very mechanically inclined and I am very good with electrionics; I was planing on buying the glass for fifty bucks and putting it on myself because I read how to do it and I am more then capapble of doing it. But now since the touch screen is now working; do I need a new screen along with a new glass? See the thing is because I think both those part cost 120 together. Which would not be worth me doing that when I can go to the ipod store and they would trade me a new one for 130 bucks. But the issue is, they told me at the ipod store they would have to look and see how damaged the ipod is to see if they will exchange it. My screen is severly cracked; also I have a dent that is a half inch long and 1/8th inch deep in the back of my ipod and its very scracthed up; do you thing an ipod store would exchange it in the condition it is in. Also has anybody had this problem before and I was wondering if it would be possible for me to take it apart and fix it my self without buying any new parts.

If I were you, I would pay the $130 for a replacement. Then you can be sure that it has all the working parts it needs.

HT1349 Actually, my iphone was hanged and its screen was not working at all .So, I updated its software from market but for reactivation it require icloud account but i didn't know how exactly it is and i was caught in big trouble . But i have its box and

Actually, my iphone was hanged and its screen was not working at all .So, I updated its software from market but for reactivation it require icloud account but i didn't know how exactly it is and i was caught in big trouble . But i have its box and all other accessories .So , kindly help me as early as possible .Thankyou and tell me about its solution
<Email Edited by Host>

Basic troubleshooting steps outline in the manual are restart, reset, restore from backup, restore as new. Try each of these in order until the problem is resolved. If you've been through all these steps and the trouble persists, you'll need to bring your phone to Apple for evaluation. Be sure to make an appointment first at the Genius Bar so you won't have a long wait.
Best
GDG

B14-178sa touchscreen not working

Hi there, I have been tearing my hair out these last few days trying to get the touch screen working on a TouchSmart b14-178sa.
The old screen was burnt out (you could see the damage to the touch sensors), so I replaced the screen with an identical model.
The old screen wasn't even showing in the device manager, the new one is showing, indicated by the red arrows in the following screenshot.
I thought Windows 8.1 might be the issue so I downgraded back to Windows 8 and installed all the software/drivers from the product support page.
I also installed all Windows updates, the touch did not work from start to finish.
I have tried the steps outlined on a support page here.
Pen and touch is not available in control panel.
Despite the touchscreen showing in device manager, system properties says no touch available.
I have tried the AUO firmware update, which tries for a few minutes then just exits and fails.
Here is a screenshot from the update:
Any suggestions you may have which might help would be greatly appreciated.

Hi @Woogle ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion TouchSmart 14-b109wm Sleekbook and the Touchscreen not working correctly. Here is a link to resolve Touchscreen issues.
You could reset the BIOS with this document selecting the reloading the BIOS default settings.This will let the Notebook look at the new Screen, which has helped others.
Please note remove any and all USB devices. Disconnect all non-essential devices, as these could cause some issues.
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system at the time of purchase.
What is the part number of the new screen?
Hope this helps resolve the Touchscreen.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Hp split x2 touchscreen not working while un-docking

hello hp support, i've recently bought a hp split x2 13-110dx. my touchscreen stops working whenever i detach the screen (tablet) from the keyboard (docking station). if i try to safely remove "Docking Station", first nothing happens and then after about 10 seconds all controls (touchscreen and touchpad) othen the keyboard itself stops responding. a reset allways solves this problem but that means that now i allways have to reset after every undocking. also, if the tablet is working fine, and i dock the tablet, again the touckscreen stops responding (again, reset required) i have done a hard (full) shutdown.i have installed all microsoft updates (i am running win8, not 8.1). what to do?sincerely,matan leilien

Hi ,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!
I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Split x2 Touchscreen and issues with the touchscreen not working while removed from the dock. Here is a document to troubleshoot the TouchScreen. The section you need is the TouchScreen responds inaccurately.
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system that need updating. Hope this helps. Thanks.

Touchscreen not working - new 11-010dx x360PC

Hi, I have a fairly new x360PC. I have previously posted here that I could not get Miracast to work at all. I never got a solution, but decided to keep the lapt
op anyway.
However, I now have a new problem. The touchscreen does not work most of the time. I have been able to get it working sometimes, but now it appears to have stopped completely.
I have installed all of the latest drivers from the HP website, including the latest BIOS, Intel HD Graphics, Qualcomm Atheros driver,GPIO controller, I2C Driver, etc.
In "Device Manager", "Human Interface Devices" I have 2 entries called "I2C HID Device". One of these entries has the dreaded warning triangle, and in "Properties" it says that "This device cannot start (Code 10)" On the next line it says "A request for the HID descriptor failed". The other entry looks fine. I have tried deleting either/both of these, as well as the "I2C controller" in "Syetem Devices". This seemed to work a few times, but no longer - the entries come back just as they were.
When I look at "Control Panel", "System", under "Pen and Touch", it states that "No Pen or Touch input is available for this display"
I previously tries several system restores, and comple re-sets to factory mode. While some cured the problem tempoarily, it continues to re-cur.
Any help or suggestions would be fratefully accepted.
Thanks
Paddy

Hello PaddyM,
Thanks for posting on the HP Forums!
I understand the touch screen is not working and a code 10 error persists. To begin troubleshooting, please complete all of the suggestions in this Microsoft document: Fix: "This device cannot start" Code 10 error in Device Manager in Windows
When you load the page, it prompts you to run Microsoft Fix it. I would run it because it may automatically resolve the issue. If not, just try out the suggestions.
If that doesn't work, then I would like you to reinstall the operating system. It will clear up any software conflicts and allow you to start fresh. If this doesn't work, then a hardware failure will become the only possibility.
First, please ensure you backup your files. Here is information on how to do this: Backing Up Your Files (Windows 8)
Once this is done, it is safe to reinstall the operating system. Performing an HP System Recovery (Windows 8)
If the same situation occurs, the computer likely has faulty hardware. At that point, please contact HP phone support. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide
Please let me know your results. Thanks!
Mario
I worked on behalf of HP.

My USB port (closest to the screen) is not working? And what is an IR Receiver in my USB port?

Hi everyone,
     I recently found out that my USB port, closest to my screen, is not working. Before I called Apple Care for help, I performed a PRAM and a SMC RESET, which unfortunately did not work. I called Apple Care and they help me troubleshoot simple resets such as, shutdowns and restarts. The representative I spoke with conluded that the physical hardware has an issue and must be brought to the Apple Store for a diagnosis. I called the Apple Store to at least budget the fee for getting a USB port fixed and it's about $300.00. I never dropped my macbook or had any sort tactile encounterment with hard surfaces by dropping or hitting. I don't understand how my macbook pro would be physically damaged. I then thought maybe my software was out of date (right now I am running 10.9 Mavericks) or I forgot to do the minor software updates, but I was at a lost again because my macbook is up-to-date. I searched for further help and found a way to monitor what's plugged into my usb ports. (I read in the apple forums that a girl had nothing in her usb ports, but upon looking at the System Information> Hardware> USB, that the macbook recognizes that there are drives in the ports) I looked at my ports; one is being used by wirless mouse (the port that works) and the other (the port that doesnt work) is being used by an "IR RECEIVER". Now, is the IR Receiver actually using that port and that's why my macbook cannot recognize other devices inserted into that port? Or is the IR RECEIVER suppose to be in that port and that the hardware for that port is simply damaged (which would mean I need $300.00 to get that fixed)? I know this is a lot, but someone help me?
(PORT THAT WORKS)
USB Hi-Speed Bus:
Host Controller Location:          Built-in USB
Host Controller Driver:          AppleUSBEHCI
PCI Device ID:          0x1c2d
PCI Revision ID:          0x0005
PCI Vendor ID:          0x8086
Bus Number:          0xfa
FaceTime HD Camera (Built-in):
Product ID:          0x8509
Vendor ID:          0x05ac (Apple Inc.)
Version:           5.16
Serial Number:          DJHBAJ06VRDH7FL0
Speed:          Up to 480 Mb/sec
Manufacturer:          Apple Inc.
Location ID:          0xfa200000 / 3
Current Available (mA):          500
Current Required (mA):          500
Hub:
Product ID:          0x2513
Vendor ID:          0x0424 (SMSC)
Version:           b.b3
Speed:          Up to 480 Mb/sec
Location ID:          0xfa100000 / 2
Current Available (mA):          500
Current Required (mA):          2
Microsoft® Nano Transceiver v2.0:
Product ID:          0x0745
Vendor ID:          0x045e (Microsoft Corporation)
Version:           6.34
Speed:          Up to 12 Mb/sec
Manufacturer:          Microsoft
Location ID:          0xfa130000 / 6
Current Available (mA):          500
Current Required (mA):          100
Apple Internal Keyboard / Trackpad:
Product ID:          0x0252
Vendor ID:          0x05ac (Apple Inc.)
Version:           1.18
Speed:          Up to 12 Mb/sec
Manufacturer:          Apple Inc.
Location ID:          0xfa120000 / 5
Current Available (mA):          500
Current Required (mA):          40
BRCM2070 Hub:
Product ID:          0x4500
Vendor ID:          0x0a5c (Broadcom Corp.)
Version:           1.00
Speed:          Up to 12 Mb/sec
Manufacturer:          Apple Inc.
Location ID:          0xfa110000 / 4
Current Available (mA):          500
Current Required (mA):          94
Bluetooth USB Host Controller:
Product ID:          0x821a
Vendor ID:          0x05ac (Apple Inc.)
Version:           0.42
Speed:          Up to 12 Mb/sec
Manufacturer:          Apple Inc.
Location ID:          0xfa113000 / 8
Current Available (mA):          500
Current Required (mA):          0
(PORT THAT DOESN'T WORK)
USB Hi-Speed Bus:
Host Controller Location:          Built-in USB
Host Controller Driver:          AppleUSBEHCI
PCI Device ID:          0x1c26
PCI Revision ID:          0x0005
PCI Vendor ID:          0x8086
Bus Number:          0xfd
Hub:
Product ID:          0x2513
Vendor ID:          0x0424 (SMSC)
Version:           b.b3
Speed:          Up to 480 Mb/sec
Location ID:          0xfd100000 / 2
Current Available (mA):          500
Current Required (mA):          2
IR Receiver:
Product ID:          0x8242
Vendor ID:          0x05ac (Apple Inc.)
Version:           0.16
Speed:          Up to 1.5 Mb/sec
Manufacturer:          Apple Computer, Inc.
Location ID:          0xfd110000 / 3
Current Available (mA):          500
Current Required (mA):          100

I can help with the "IR Receiver" part of your question. That's the piece of hardware inside older MacBook Pros (MBPs) that lets them work with the Apple Remote. "IR" is the standard abbreviation for "infrared," the portion of the electromagnetic spectrum used by remotes for many common devices (stereos, cable boxes, Apple TVs, etc.). The remote sends a coded stream of IR pulses; a corresponding receiver in the target device "sees" the infrared light and decodes it. The MBP's internal IR Receiver sends the received signals to the processor via USB through an internal hub.
The most recent MacBook Pros have dropped the IR receiver and no longer work with the Apple Remote.

HT1414 touch screen does not work on my ipod when playing music on itunes, but works fine on every other thing on ipod

touch screen does not work on my ipod when playing music on itunes, but works fine on every other thing on ipod, can anyone help or what is the cause

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

The touch screen is not working when I am in the Music app of my iPod Touch. How do I get it to begin working? It just stopped today.

The touch screen is not working when I am in the Music app of my iPod Touch. How do I get it to begin working? It just stopped today.
Does anyone know what I can do? I am unable to switch screens, and I can not see the track that is playing. The only was I can switch between songs is to use the controls on my headphones.

Try the stamdard fixes to rule out a software problem:
- Reset. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
- Restore to factory defaults/new iPod.

The button on my Ipod Touch (the big one just below the screen) will not work when I press it. Nothing happens, when before it would wake my IPod out of sleep mode, and exit out of programs I was using. Now, no reactions. What should I do?

The button on my Ipod Touch (the big one just below the screen) will not work when I press it. Nothing happens, when before it would wake my IPod out of sleep mode, and exit out of programs I was using (ex. ITunes or Safari to main screen) . Now, no reactions. When I press the button, it appears to be more indented then it was before. What should I do? Do I need to get it fixed or replaced, or is this a problem I can fix on my own? Whatever it is, I really need some advice. Thanks in advance.

Try:
fix for Home button
iPhone Home Button Not Working or Unresponsive? Try This Fix
- If you have iOS 5 and later you can turn on Assistive Touch it add the Home and other buttons to the iPods screen. Settings>General>Accessibility>Assistive Touch
- If not under warranty Apple will exchange your iPod for a refurbished one for:
Apple - Support - iPod - Repair pricing
You can do it an an Apple store by:
Apple Retail Store - Genius Bar
or sent it in to Apple. See:
Apple - Support - iPod - Service FAQ
- There are third-party places like the following that will repair the Home button. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

Cracked screen, touchscreen not working, need to backup. Help?

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