Crackling and popping sound when playing music and watching youtube videos

Question

there is a crackling and popping sound when i watch videos on youtube or play music/videos  using vlc media player  and windows media player. recently it has gotten to a point where it happens when windows is starting up or even when the laptop is required to play a sound for example when i plug in a removeable hardware such as thumbdrives

Answer 1

Hi @donnabail ,
Thank you for visiting the HP Support Forums and Welcome. I have read about your HP 2000 Notebook and getting a buzzing or popping sound while playing music and watching Youtube videos. Try performing a hard reset.
When performing a hard reset please note remove any and all USB devices. Disconnect all non-essential devices.
You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook that might have caused this.
You can try this
1. Right click the Speaker icon in the bottom right corner.
2. Click Playback Devices.
3. Click Speakers.
4. Click properties.
5. Click the advanced tab on the Properties window.
6. Change the Default Format drop-down to the highest quality.
7. Apply the properties.
8. Click OK to close the properties window.
What happens if you right click on the video while playing a video and take the check out of hardware acceleration. Shut the browser down and restart the notebook.
Have you checked for an update on the Active X.
Please let me know how this goes.
Thanks.
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