Crackling at my end when dialing 0131 443 area cod...

Hello i have a fault which started 2 months ago, when i phone any 0131 443 number i get this annoying crackle at my end, BT have sent 2 engineers out both of which have heard / agreed there is a noise, however they dont know what the fault is and have sugested my parents who are in 0131 443 area code report it from there end, i explained to both engineers when they phone me the line is clear, so how can they report it, also if i phone another 443 number i get the exact same noise, all phones and fliters etc in my house are ok i have even tried the phone in my neighbours house and called 443 and its fine, i am now getting frustrated with BT at the lack of ownership of this problem, being ex BT engineer (exchange construction), i think this is bad.
yours frustrated.
P.S. just remembered the DP (pole) serving my line is also a D pole, meaning it cant be climbed,which doesnt help could the fault be there.

Well heres the latest in this ongoing saga after 2 engineer visits, numerious calls to BT and no call backs after being promised them , they are sending another engineer out to my house, what a complete joke this is, both the engineers who have already visited have said the fault is external, but cant do anything about it (why not), i am completely sick of this and BT attitude to customer care. this has been going on fopr 2 months now, although BT Have no record of my initial report. as ex exchange construction for over 12 years, the way BT operates now is disgusting. No one phones you back when you are told they will, the staff in the call centres have not got a clue, Also getting someone in the UK is impossible when you phone. and the last engineer who came to the house did not know what an i plate did, what chance do we poor customers have.

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Hello all,
I'm just testing the outbound dialing feature in a lab, and have run into the following problem:
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Customer dialing time: start (9:00) end (21:00)
dialing prefix - 9
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Hi Aaron,
Sorry for being so late to answer you. But I've done quite a few tests last weekend and have couple traces as well.
Apparently, the first time I added area codes, I did something incorrect, although I do not know what exactly, because now I've added area codes and it partially worked.
Area code: 4420 - Europe/London with Daylight saving
Area code: 3498 - Europe/Madrid with Daylight saving
Area code: 8661 - GMT/+7 NO Daylight saving
The first two Area codes (Spain and London) were correctly identified, In traces I could even see:
this one is for Spain:
type=com.cisco.executor.QueuedExecutor,Thread=MIVR_CFG_MGR_INVOKE_NOTIFICATION-33-189,Thread priority=7,Original Thread=null,Original thread priority=5,Time=null,Exception=null 358035:
Jul 03 10:56:40.390 BST %MIVR-CFG_MGR-7-UNK:configStubImpl-replace() notified with DialingListConfig,time=2010-07-03 10:56:40.373,recordId=0,impl=class com.cisco.crs.outbound.DialingListConfig,desc=,key[137],columns[137,1,,Jacky,Chan,0086611115002,,,377,0,424,1,424,1,,1278150825843,6,0,0,0,0,0,0,0,0] 358036:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getPhoneNumber: callStatus=2callResult=0lastNumDialed=0 358037:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:138 358038:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: phoneNum=0034981114001 0034981114001 358039:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: intPrefix=00 localAreaCode=004420 lenAreaCode=6 include lac=true 358040:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:numToDial=0034981114001 0034981114001 358041:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:138 358042:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: timezone=sun.util.calendar.ZoneInfo[id="Europe/Madrid",offset=3600000,dstSavings=3600000,useDaylight=true,transitions=165,lastRule=java.util.SimpleTimeZone[id=Europe/Madrid,offset=3600000,dstSavings=3600000,useDaylight=true,startYear=0,startMode=2,startMonth=2,startDay=-1,startDayOfWeek=1,startTime=3600000,startTimeMode=2,endMode=2,endMonth=9,endDay=-1,endDayOfWeek=1,endTime=3600000,endTimeMode=2]] 358043:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: DST observed=true 358044:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: localTimeMins=716 globalStartTime=480 globalEndTime=1410 358045:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: isValidTime=true 358046:
Jul 03 10:56:40.390 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: no more in-memory contacts left for campaignID 1 358047:
As we can see, localTimeMins is 716 which is: 11:56AM. That was correct time, and in between min/max globalstart times.
And this one is for London:
getPhoneNumber: callStatus=2callResult=0lastNumDialed=0 276065:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:130 276066:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: phoneNum=00442081114002 276067:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: intPrefix=00 localAreaCode=004420 lenAreaCode=6 include lac=true 276068:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:numToDial=00442081114002 276069:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:130 276070:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: timezone=sun.util.calendar.ZoneInfo[id="Europe/London",offset=0,dstSavings=3600000,useDaylight=true,transitions=242,lastRule=java.util.SimpleTimeZone[id=Europe/London,offset=0,dstSavings=3600000,useDaylight=true,startYear=0,startMode=2,startMonth=2,startDay=-1,startDayOfWeek=1,startTime=3600000,startTimeMode=2,endMode=2,endMonth=9,endDay=-1,endDayOfWeek=1,endTime=3600000,endTimeMode=2]] 276071:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: DST observed=true 276072:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: localTimeMins=627 globalStartTime=480 globalEndTime=1410 276073:
Jul 03 10:27:41.687 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: isValidTime=true 276074:
As we see, localTimeMins is 627 which is: 10:27AM which is correctly between min/max globalstart times too.
But the problem started with GMT+7.
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: for campaignID=1 280255:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: campaignID=1;#of DLC=2 280256:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getPhoneNumber: callStatus=2callResult=0lastNumDialed=0 280257:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:131 280258:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: phoneNum=0086611115002 280259:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: intPrefix=00 localAreaCode=004420 lenAreaCode=6 include lac=true 280260:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:numToDial=0086611115002 280261:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:131 280262:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: timezone=sun.util.calendar.ZoneInfo[id="Etc/GMT+7",offset=-25200000,dstSavings=0,useDaylight=false,transitions=0,lastRule=null] 280263:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: DST observed=false 280264:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: localTimeMins=148 globalStartTime=480 globalEndTime=1410 280265:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: isValidTime=false 280266:
Jul 03 10:28:41.859 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: cannot dial at this time, will be marked RETRY
It correctly identifies Etc/GMT+7 but then it calculates the localtime wrongly... It came up with 148 which is 2:28AM... and the time I was making a call GMT+0 time was around 9:28AM so GMT+7 should've been 4:28PM...
Then I tried GMT-7 too:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: for campaignID=1 433346:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: campaignID=1;#of DLC=2 433347:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getPhoneNumber: callStatus=2callResult=0lastNumDialed=0 433348:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:140 433349:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: phoneNum=0086611115002 433350:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getFormattedPhoneNumber: intPrefix=00 localAreaCode=004420 lenAreaCode=6 include lac=true 433351:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:numToDial=0086611115002 433352:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:CMgrUtil: getUnformattedPhoneNumber: dlcID:140 433353:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:OutboundContactInfo:isRequestingContacts() for CSQ 2 returns true 433354:
Jul 03 11:25:40.843 BST %MIVR-SS_OB-7-UNK:OutboundContactInfo:setNrGetContactsReqSent() for CSQ 2 to 1 433355:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:OutboundContactsRequestor before sleep 433356:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:Dialer:printLicenses() working_resources for CSQ:2 is 0 433357:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:Dialer:printLicenses() total_working_resources:0, OB_contacts_in_progress:0 433358:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: timezone=sun.util.calendar.ZoneInfo[id="Etc/GMT-7",offset=25200000,dstSavings=0,useDaylight=false,transitions=0,lastRule=null] 433359:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: DST observed=false 433360:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: localTimeMins=1045 globalStartTime=480 globalEndTime=1410 433361:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:CMgrUtil: isValidLocalTime: isValidTime=true 433362:
Jul 03 11:25:40.859 BST %MIVR-SS_OB-7-UNK:CampaignMgr.getContactsFromMemory: remaining # of in-memory contacts for campaignID 1:1 433363:
and this time it did all the way around, instead of early morning, it was 1045: 5:25PM...
I do not understand what am I doing bad... but I'm starting to think it's some kind of a bug...
and the other problem is: outbound dialer does not even take contacts out of the campaign for calling if the server's local time is not between global start time and global end time. which should not be the case, as I understand campaign times should be applied to area code local time not to server local time.
Many thanks to all,
Cheers,
George

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Crackling at my end when dialing 0131 443 area cod...

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