Crash and loss of local backups when installing 5.01

Recently plugged my ipad 2 into the usb slot to charge and perform the update to 5.01 and whatever other updates itunes had waiting. I just followed the prompts and installed whatever was asked first. It seems that at some stage during the 5.01 update progress was frozen. The ipad just showed the apple logo with a 0% progress bar. To be frank I wasn't 100% focussed on the task. I had backups of the ipads' contents so how baldy could things so right? Eventually itunes reported some error message. I still didn't worry too much but when I achnowledged the message, my ipad no longer appeared under 'devices' in itunes.
So far I've tried restarting my computer and rebooting itunes but the only option appears to be to 'restore' to 'original settings' which seems to mean I lose my data. The dialog says I've searched the forums but I'm yet to find anyone who's lost there backups with this update.
I would like to make it perfect clear that I have data on this ipad that I do not want to lose. For this very reason I backed it up with itunes. I would like to know where my backups are and how I can restore them? What is the purpose of maing these backups if they dissapear when something goes wrong?

Thanks for your answer. I did manage to locate the backup directories in the location you mentioned. BTW I do backup many files from my computer but generally not backups of backups of backups.... I guess I didn't think this update this could screw up so badly.
So does anyone know if it is possible to restore my ipad using these backup files? At the moment itunes doesn't even recognise that it was ever connected to an ipad device. I'm really new to the whole apple way of doing things and it doesn't seem like there is a lot of scope to delve 'under the hood'.
On another note would it be possible for me to just return the device as faulty? This is the second time this has happened. It doesn't seem reasonable that I should have to live with the fear of random system wipes with every update that comes along?

Similar Messages

  • My computer crashed and cannot be recovered. When installing Acrobat on the new computer it says I've activated my serial number too many times, and need to uninstall in order to reinstall on this computer. I cannot uninstall on the old computer

    How can I resolve this?

    Hi davidm7376952,
    Please follow the Still Need Help' contact us option & initiate a chat for help :  Contact Customer Care
    Regards,
    Aadesh

  • I originally bought Acrobat 9 and later upgraded to Acrobat 10 pro. My computer crashed and I am trying to re-install Acrobat 10 pro. I have serial numbers for Acrobat 9 and an Acrobat 10 pro upgrade. What do I do?u

    I originally bought Acrobat 9 and later upgraded to Acrobat 10 pro. My computer crashed and I am trying to re-install Acrobat 10 pro. I have serial numbers for Acrobat 9 and an Acrobat 10 pro upgrade. What do I do?

    Hi Shane,
    Please download Acrobat X Pro from the link below.
    http://www.adobe.com/downloads/other-downloads.html
    Install the software and when prompted for the previous version qualifying product, select Acrobat 9 and enter the serial key of Acrobat 9.
    This should install and activate Acrobat X Pro on the machine.
    Regards,
    Anand

  • I am getting error "The disk is used for Time Machine Backup" when installing the new OSX Mountain Lion upgrade"

    I am keep getting this error "The disk is used for Time Machine Backup" when installing the new OSX Mountain Lion" when doing the upgrade to newly OS.

    The folder would be at the root of your hard drive. Double-click Macintosh HD and look there.
    If it isn’t there, I’m not sure what it is seeing.

  • HT1386 My system got crashed and I dont have backup fo my iphone.... now how do i synch my iphone with new itunes without loosing my data ?

    My system got crashed and I dont have backup fo my iphone.... now how do i synch my iphone with new itunes without loosing my data ?

    See if this user-tip for syncing to a new computer helps : https://discussions.apple.com/docs/DOC-3141
    If you have music from other sources on your phone (e.g. copied from CDs) and you don't have them on a backup, then there are some program listed half-way down this page which might be able to copy them back : https://discussions.apple.com/docs/DOC-3991

  • My iMac crashes and reboots 9/10 times when Iog off an account. I looked at the Console for a log but I am not sure what I am looking for. What is the best way to try to find what is causing this?

    Hello,
    I have an issue where my iMac crashes and reboots 9/10 times when I log my wife's account off. I'd like to get it resolved as it is very annoying. We switch between accounts all the time and everytime it crashes I lose a bunch of info from my account. Can anyone help me understand how to fix this issue?
    After the reboot a window tells me that my system has recovered from a seriour issue (sounds much like Window$ to me...) and a crash report is show:
    Sun Nov  3 11:03:50 2013
    panic(cpu 3 caller 0xffffff8022edc19e): Kernel trap at 0xffffff80231d38ae, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x0000000000000170, CR3: 0x000000042a49c043, CR4: 0x00000000000606e0
    RAX: 0xffffff8046d5f590, RBX: 0x0000000000000000, RCX: 0x00000000031f0000, RDX: 0xffffff8044427800
    RSP: 0xffffff81f4343870, RBP: 0xffffff81f4343880, RSI: 0x0000000000000000, RDI: 0xffffff8044427800
    R8:  0xffffff80655b0c00, R9:  0x0000000000000000, R10: 0xffffff81f4343780, R11: 0xffffffffffffffff
    R12: 0xffffff80655b0c00, R13: 0xffffff80461be808, R14: 0x0000000000000000, R15: 0x0000000000000002
    RFL: 0x0000000000010246, RIP: 0xffffff80231d38ae, CS:  0x0000000000000008, SS:  0x0000000000000000
    Fault CR2: 0x0000000000000170, Error code: 0x0000000000000000, Fault CPU: 0x3
    Backtrace (CPU 3), Frame : Return Address
    0xffffff81f4343500 : 0xffffff8022e22f69
    0xffffff81f4343580 : 0xffffff8022edc19e
    0xffffff81f4343750 : 0xffffff8022ef3606
    0xffffff81f4343770 : 0xffffff80231d38ae
    0xffffff81f4343880 : 0xffffff7fa37fcf61
    0xffffff81f43438b0 : 0xffffff7fa37fd6a8
    0xffffff81f43438f0 : 0xffffff80231b38f4
    0xffffff81f4343950 : 0xffffff80231bc5e4
    0xffffff81f43439a0 : 0xffffff80231bc2e5
    0xffffff81f4343a00 : 0xffffff80231ca2d1
    0xffffff81f4343f50 : 0xffffff802323de23
    0xffffff81f4343fb0 : 0xffffff8022ef3e06
          Kernel Extensions in backtrace:
             com.webroot.driver.SecureAnywhere(104.0)[4516877C-BD60-3F95-93D2-D2A9EC8F0A00]@ 0xffffff7fa37fb000->0xffffff7fa37fffff
                dependency: com.apple.iokit.IOHIDFamily(2.0.0)[1185D338-98A5-345E-84F8-E59DF819A61B]@0xffff ff7fa3776000
    BSD process name corresponding to current thread: loginwindow
    Mac OS version:
    13A603
    Kernel version:
    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
    Kernel slide:     0x0000000022c00000
    Kernel text base: 0xffffff8022e00000
    System model name: iMac12,2 (Mac-942B59F58194171B)
    System uptime in nanoseconds: 196008980876705
    last loaded kext at 71419521029131: com.apple.driver.AppleUSBCDC          4.2.1b2 (addr 0xffffff7fa5341000, size 20480)
    last unloaded kext at 71479557418411: com.apple.driver.AppleUSBCDC          4.2.1b2 (addr 0xffffff7fa5341000, size 16384)
    loaded kexts:
    com.webroot.driver.SecureAnywhere          104
    com.logmein.driver.LogMeInSoundDriver          1.0.0
    com.apple.filesystems.smbfs          2.0.0
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.driver.AGPM          100.14.11
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleBluetoothMultitouch          80.14
    com.apple.iokit.IOBluetoothSerialManager          4.2.0f6
    com.apple.driver.AppleMikeyHIDDriver          124
    com.apple.driver.AudioAUUC          1.60
    com.apple.driver.AppleUpstreamUserClient          3.5.13
    com.apple.driver.AppleHDA          2.5.2fc2
    com.apple.kext.AMDFramebuffer          1.1.4
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.AMDRadeonX3000          1.1.4
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.driver.AppleMikeyDriver          2.5.2fc2
    com.apple.driver.AppleIntelHD3000Graphics          8.1.8
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleHWAccess          1
    com.apple.driver.AppleSMCLMU          2.0.4d1
    com.apple.kext.AMD6000Controller          1.1.4
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.driver.AppleBacklight          170.3.5
    com.apple.driver.AppleMCCSControl          1.1.12
    com.apple.driver.AppleIntelSNBGraphicsFB          8.1.8
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.AppleLPC          1.7.0
    com.apple.driver.AppleThunderboltIP          1.0.10
    com.apple.driver.AppleIRController          325.7
    com.apple.iokit.SCSITaskUserClient          3.6.0
    com.apple.driver.AppleUSBCardReader          3.3.5
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          35
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.4.0
    com.apple.driver.AppleUSBHub          650.4.4
    com.apple.driver.AirPort.Atheros40          700.74.5
    com.apple.driver.AppleFWOHCI          4.9.9
    com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9
    com.apple.driver.AppleAHCIPort          2.9.5
    com.apple.driver.AppleUSBEHCI          650.4.1
    com.apple.driver.AppleACPIButtons          2.0
    com.apple.driver.AppleRTC          2.0
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          2.0
    com.apple.driver.AppleACPIEC          2.0
    com.apple.driver.AppleAPIC          1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0
    com.apple.nke.applicationfirewall          153
    com.apple.security.quarantine          3
    com.apple.driver.AppleIntelCPUPowerManagement          216.0.0
    com.apple.kext.triggers          1.0
    com.apple.driver.IOBluetoothHIDDriver          4.2.0f6
    com.apple.driver.AppleMultitouchDriver          245.13
    com.apple.iokit.IOSerialFamily          10.0.7
    com.apple.driver.DspFuncLib          2.5.2fc2
    com.apple.vecLib.kext          1.0.0
    com.apple.iokit.IOAudioFamily          1.9.4fc11
    com.apple.kext.OSvKernDSPLib          1.14
    com.apple.iokit.IOSurface          91
    com.apple.iokit.IOAcceleratorFamily          98.7.1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.iokit.IOBluetoothFamily          4.2.0f6
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.kext.AMDSupport          1.1.4
    com.apple.AppleGraphicsDeviceControl          3.4.12
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.AppleSMBusController          1.0.11d1
    com.apple.driver.AppleSMBusPCI          1.0.12d1
    com.apple.driver.AppleHDAController          2.5.2fc2
    com.apple.iokit.IOHDAFamily          2.5.2fc2
    com.apple.iokit.IONDRVSupport          2.3.6
    com.apple.iokit.IOGraphicsFamily          2.3.6
    com.apple.driver.AppleSMC          3.1.6d1
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.driver.IOPlatformPluginFamily          5.5.1d27
    com.apple.driver.AppleThunderboltEDMSink          1.2.1
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.0
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.driver.AppleUSBHIDKeyboard          170.15
    com.apple.driver.AppleHIDKeyboard          170.15
    com.apple.iokit.IOAHCISerialATAPI          2.6.0
    com.apple.driver.AppleThunderboltDPOutAdapter          2.5.0
    com.apple.driver.AppleThunderboltDPInAdapter          2.5.0
    com.apple.driver.AppleThunderboltDPAdapterFamily          2.5.0
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.0
    com.apple.iokit.IOUSBHIDDriver          650.4.4
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0
    com.apple.iokit.IOUSBMassStorageClass          3.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0
    com.apple.driver.AppleUSBMergeNub          650.4.0
    com.apple.driver.AppleUSBComposite          650.4.0
    com.apple.driver.AppleThunderboltNHI          1.9.2
    com.apple.iokit.IOThunderboltFamily          2.8.5
    com.apple.iokit.IOUSBUserClient          650.4.4
    com.apple.iokit.IO80211Family          600.34
    com.apple.iokit.IOFireWireFamily          4.5.5
    com.apple.iokit.IOEthernetAVBController          1.0.3b3
    com.apple.driver.mDNSOffloadUserClient          1.0.1b4
    com.apple.iokit.IONetworkingFamily          3.2
    com.apple.iokit.IOAHCIFamily          2.6.0
    com.apple.iokit.IOUSBFamily          650.4.4
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.iokit.IOHIDFamily          2.0.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          278.10
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.AppleKeyStore          2
    com.apple.driver.DiskImages          371.1
    com.apple.iokit.IOStorageFamily          1.9
    com.apple.iokit.IOReportFamily          21
    com.apple.driver.AppleFDEKeyStore          28.30
    com.apple.driver.AppleACPIPlatform          2.0
    com.apple.iokit.IOPCIFamily          2.8
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.pthread          1
    com.apple.kec.corecrypto          1.0

    If you think getting your web pages to appear OK in all the major browsers is tricky then dealing with email clients is way worse. There are so many of them.
    If you want to bulk email yourself, there are apps for it and their templates will work in most cases...
    http://www.iwebformusicians.com/Website-Email-Marketing/EBlast.html
    This one will create the form, database and send out the emails...
    http://www.iwebformusicians.com/Website-Email-Marketing/MailShoot.html
    The alternative is to use a marketing service if your business can justify the cost. Their templates are tested in all the common email clients...
    http://www.iwebformusicians.com/Website-Email-Marketing/Email-Marketing-Service. html
    "I may receive some form of compensation, financial or otherwise, from my recommendation or link."

  • HT4623 since my laptop crashed and itunes had to be re-installed my iphone 5 will no longer sync?

    since my laptop crashed and itunes had to be re-installed my iphone 5 will no longer sync with itunes. can anyone suggest anything?

    Does iTunes not recognize the phone, or does it recognize it but not sync? If it is the former see: http://support.apple.com/kb/TS1538.
    If it is the latter you may have some settings wrong. Tell us what you have tried.

  • I purchased and installed the Photoshop Photography Program last year but my computer crashed and now I need to re-install it again...can someone help?

    I purchased and installed the Photoshop Photography Program last year but my computer crashed and now I need to re-install it again...can someone help?

    Hi Sangeeta,
    For a fresh download on a new hard drive, it's best to start with the CC desktop app. Sign into adobe.com and download it here: creative.adobe.com/products/download/creative-cloud
    You can then launch the desktop, sign in and download PS & LR.

  • I just recently downloaded the free trial of LIghtroom 5. One day i was using it and it was on my desktop and the next day it was gone, almost like it crashed and will not let me re-install. Please help

    I just recently downloaded the free trial of LIghtroom 5. One day i was using it and it was on my desktop and the next day it was gone, almost like it crashed and will not let me re-install. Please help

    Scrappy1 what do you mean exactly by doing a scan?
    Under Windows 7 you will want to use the Programs and Features Control Panel to remove your installation.  I would recommend verifying that Photoshop Lightroom is removed from the list of installed applications.

  • I bought the product and got serial number but when  install i get a 7 day trial

    i bought the product and got serial number but when  install i get a 7 day trial

    Sign in or activation errors
    For anything else contact serial and activation support directly.
    Mylenium

  • Hello, I have a problem when I connect to the computer ipad 2 in itunes and click on the "Programs", itunes crashes and writes simply an error. when connecting the iphone does not. everywhere is version 7.0. Itunes is also the latest version. thank you

    Hello, I have a problem when I connect to the computer ipad 2 in itunes and click on the "Programs", itunes crashes and writes simply an error. when connecting the iphone does not. everywhere is version 7.0. Itunes is also the latest version. thank you

    There are multiple reasons that lead to issue. You should read the troubleshooting guide to get the right solution to solve the issue: iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support

  • My macbook pro keeps crashing and emitting a beeping noise when it does.  Any ideas why?

    my macbook pro keeps crashing and emitting a beeping noise when it does.  Any ideas why?

    3 beeps = no good banks. You will have to go to the Apple Store for immediate service. If you would rather do it yourself, go to https://selfsolve.apple.com/GetWarranty.do. If you want Apple's help (without having to go to the Apple store), go to https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=SG1.

  • TimeMachine missing backups when installing Leopard Disk

    Hi all. My Macbook crashed today and after seeing a Genius at the local Macshop i was advised i had to do a total reinstall using the MacO/S 10 users disk, then after that i had to use the install DVD Leopard disk.
    I did all this and it went fine. But because i wanted to re-install all my lost data with TimeMachine I was directed insert the Leopard DVD then to go to "Utilites", then "Restore System from Backup", then "Select a Backup."
    It was then i discovered my external hard-drives most recent back-up with TimeMachine was dated Feb 6, 2008, then Jan 22, then Jan 15, then Jan 8, then Dec 16, 2007.
    Ive been using the same hard-drive for the last year and when I launch TimeMachine from the desktop or dock it tells me that it has backups for every day this year. It is only when i install the Leopard installation DVD and go to "Select a Backup" I find the most recent backup date i am able to use is Feb 6, which is basically useless. Like i said if i launch TimeMachine from my desktop i can see it appears to have everything backed-up since december of last year.
    Since all the data i needed was from around May i am now manually going through TimeMachine and re-installing everything individually rather than being able to do a one click re-install of my data through the "Select a Backup" on the install disk.
    What I cant figure out is if i am able to find the individual files and restore them manually through TimeMachine on my desktop then why is there not a copy of a more recent backup when i use the Leopard Disk and try and "Select a Backup" then?
    Basically is there something i have to do each week in order for TimeMachine to do a whole backup because it appears from december to feb 6 to have backups then from then till now to have stopped.
    Anyone got any ideas?

    Hi,
    and you need to configure netbackup to allow client
    "clone system" to access backups from client "production system".
    On the client you like to restore issue a
    echo #NULL | backint -u SID -p /oracle/SID/102_64/dbs/initSID.utl -f inquire
    This should list the items the client sees on the netbackup server.
    If you do not see anything, your netbackup cxlient configuration is not yet correct.
    After the above works, you can either restore backSID.log or copy it
    over from source, if that system is still alive. But if you like to have a desaster test,
    you should learn how to restore these items, instead of copying them over for ease of process.
    Volker

  • Finder not taking into account local backups when reporting free disk space

    Time Machine in Lion (10.7.2) stores local backups of files on your laptop's hard drive when it is not connected to an external Time Machine backup drive. See this article for more information.
    If you click on the Apple in the top-left corner of your screen and choose About This Mac > More Info > Storage, you will see exactly how much space your local "Backups" are taking (along with other useful info about how your hard drive space is being used).
    Interestingly, the amount of free HD space listed there differes from the amount of free space Finder says is available (when you choose View > Show Status Bar to display it). The amount that it differs is exactly the same as the amount of the local "Backups." So, it appears that Finder is not taking those local Backus into account when it displays free disk space.
    So, Finder is telling me I have almost 100 gigs MORE free space than I actually have. I would prefer Finder to show me how much space I have AFTER the local Backups are taken into account.

    The article that you linked to gives the rationale for this:
    Note: You may notice a difference in available space statistics between Disk Utility, Finder, and Get Info inspectors. This is expected and can be safely ignored. The Finder displays the available space on the disk without accounting for the local snapshots, because local snapshots will surrender their disk space if needed.

  • HT1338 my macbook crashes and cant send error report, when i try, it says "error report failed"

    My macbook crashes and when I start it again, there's a crash report and I click on send to apple, after a minute or so it says failed to send to apple. It has happened many times and I think it's getting worse since I can't send any reports.
    What should I do?

    Hello Firah,
    Don't worry or even bother sending the report, Apple doesn't want to hear about 10.5.x at all... if they eer did.
    Copy & Paste a few lines here, maybe a couple dozen, we'll take a look.

Maybe you are looking for