Crash at 70% after update....
Hi,
We have 2 experia Z1s and always have issues withbattery life/charge directly after an update. It usually corrects itself but this time is REALLY bad.
My phone can drop charge from say 80% to 20% in an hour with NO use. My wife's phone crashes at 70% and turns off. She has to keep it plugged in to make calls. It lasts about 10mins from 100%. This WASNT happening before the recent Sony update.
Any tips/advice how to correct this ?
Cheers in advance
Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
If you experience this issue after a software repair, I would suggest that you perform a software repair on the phone via PC Companion to exclude software related problems:
http://www.sonymobile.com/global-en/tools/pc-companion/
In PC Companion you press start on Support Zone > Start on Update the phone/tablet software > Repair phone/tablet (the blue clickable link in the message) > Follow these steps without having your device connected to the PC.
Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.
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================ Report log =================================================
Anonymous UUID: 04E12C5E-63CF-CA95-2E04-67BD884B1997
Fri Oct 25 11:06:35 2013
panic(cpu 1 caller 0xffffff8004adc19e): Kernel trap at 0xffffff7f869c296c, type 14=page fault, registers:
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RAX: 0x0fffffee3e5e0000, RBX: 0xffffef7f869e89b0, RCX: 0x0000000000000001, RDX: 0x000000000000011c
RSP: 0xffffff80ed14bd80, RBP: 0xffffff80ed14be70, RSI: 0x0000013c1a257dc2, RDI: 0xffffff80e689d148
R8: 0x00000000e0000000, R9: 0x0000000000000005, R10: 0x00000000ffffffff, R11: 0xffffffffffffffff
R12: 0xffffff8016c74800, R13: 0x0000000000000005, R14: 0xffffff80e689d148, R15: 0xffffff7f869e6e20
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0xffffff80ed14ba10 : 0xffffff8004a22f69
0xffffff80ed14ba90 : 0xffffff8004adc19e
0xffffff80ed14bc60 : 0xffffff8004af3606
0xffffff80ed14bc80 : 0xffffff7f869c296c
0xffffff80ed14be70 : 0xffffff7f869c1b89
0xffffff80ed14bf30 : 0xffffff8004adda5c
0xffffff80ed14bf50 : 0xffffff8004a3757a
0xffffff80ed14bf90 : 0xffffff8004a378c8
0xffffff80ed14bfb0 : 0xffffff8004ad6aa7
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EAX:9612528f EBX:00000000 ECX:00000000 EDX:000001df
ESI:7e530290 EDI:7e410280
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0x7fbbfc88: 7e530010 7fbbfcac 7e4c2617 7fd746f8
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=>1 0x00000000 (0x00000000)
2 0x0041d2b1 in starcraft (+0x1d2b1) (0x0041d2b1)
3 0x0041e198 in starcraft (+0x1e198) (0x0041e198)
4 0x0041c9d8 in starcraft (+0x1c9d8) (0x0041c9d8)
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process tid prio (all id:s are in hex)
0000000b
0000000c 0
00000008 (D) C:Program FilesStarcraftstarcraft.exe
0000000d 0
0000000a 1
00000009 0 <==
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Build Info: iTunes-1110044001000000~1
Code Type: X86-64 (Native)
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Referenced from: /Users/USER/*/iTunes.app/Contents/MacOS/iTunes
Reason: image not found
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http://support.apple.com/kb/ht1199
If that article does not resolve it, there are steps in this article that, although the symptoms are different, would also be worth trying:
Mac OS X: Gray screen appears during startup
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--> Submap 00000000a1a00000-00000000b0000000 [230.0M] r--/rwx SM=SHM machine-wide VM submap
__UNICODE 00000000a5911000-00000000a5999000 [ 544K] r--/r-- SM=COW /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
Thread 0:: CrBrowserMain Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x97151f7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9715116c mach_msg + 68
2 com.apple.CoreFoundation 0x913a0bf9 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x913a01d1 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x9139f9ea CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x9139f84b CFRunLoopRunInMode + 123
6 com.apple.HIToolbox 0x929bab5d RunCurrentEventLoopInMode + 259
7 com.apple.HIToolbox 0x929ba8e2 ReceiveNextEventCommon + 526
8 com.apple.HIToolbox 0x929ba6bd _BlockUntilNextEventMatchingListInModeWithFilter + 92
9 com.apple.AppKit 0x972eb349 _DPSNextEvent + 1602
10 com.apple.AppKit 0x972ea870 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
11 com.apple.AppKit 0x972dd15c -[NSApplication run] + 727
12 libcef.dylib 0x032c9287 0x2ec8000 + 4199047
13 libcef.dylib 0x032c8d5c 0x2ec8000 + 4197724
14 libcef.dylib 0x032fa3a1 0x2ec8000 + 4400033
15 libcef.dylib 0x0331293e 0x2ec8000 + 4499774
16 libcef.dylib 0x032f9ada 0x2ec8000 + 4397786
17 libcef.dylib 0x0398675f 0x2ec8000 + 11265887
18 HEX.dylib 0x02245a23 HEXMessageProcessor::runLoop(std::string const&) + 403
19 HEX.dylib 0x02238743 0x2232000 + 26435
20 HEX.dylib 0x0224b6ad HEXMessageProcessor::processMessage(std::string const&, std::string const&, ProcessMessageOutput&, MessageObject const&) + 77
21 HEX.dylib 0x02236ef6 processMessage + 230
22 NXGCore.dylib 0x00221eab ExternalGateway::sendMessageToApplet(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 635
23 NXGCore.dylib 0x00221a17 ExternalGateway::handleMessage(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 151
24 NXGCore.dylib 0x00222392 ExternalGateway::processMessageFromOutside(MessageStruct const*, bool (**)(void const*)) + 354
25 NXGCore.dylib 0x0020b07a processMessage + 42
26 com.adobe.acc.AdobeCreativeCloud 0x00063938 0x5d000 + 26936
27 com.adobe.acc.AdobeCreativeCloud 0x00067661 0x5d000 + 42593
28 com.adobe.acc.AdobeCreativeCloud 0x0005ffd6 0x5d000 + 12246
29 com.adobe.acc.AdobeCreativeCloud 0x0005f093 0x5d000 + 8339
30 com.adobe.acc.AdobeCreativeCloud 0x00064038 0x5d000 + 28728
31 com.adobe.acc.AdobeCreativeCloud 0x0005ecd5 start + 53
Thread 39 Crashed:
0 libstdc++.6.dylib 0x9718d6c4 std::string::find(char const*, unsigned long, unsigned long) const + 14
1 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e2b9e ThreadGetAvailableUpdates::ThreadProc() + 16172
2 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e99a1 ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDelegate<ThreadGetAvailableUp datesStatus>::operator()() + 51
3 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e97c4 boost::detail::thread_data<ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDe legate<ThreadGetAvailableUpdatesStatus> >::run() + 22
4 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0ca87b1b thread_proxy + 73
5 libsystem_pthread.dylib 0x90deb5fb _pthread_body + 144
6 libsystem_pthread.dylib 0x90deb485 _pthread_start + 130
7 libsystem_pthread.dylib 0x90df0cf2 thread_start + 34
Thread 40:
0 libsystem_kernel.dylib 0x97156b76 __semwait_signal + 10
1 libsystem_c.dylib 0x969e6fb7 nanosleep$UNIX2003 + 219
2 libsystem_c.dylib 0x969e6e62 usleep$UNIX2003 + 60
3 AppsPanelIL.dylib 0x0c3585c8 UpdaterCoreHelper::ProgressUpdatesCallback(bool) + 2248
4 AppsPanelIL.dylib 0x0c3573e3 0xc263000 + 1000419
5 AppsPanelIL.dylib 0x0c360d6c timerThread(void*) + 76
6 AppsPanelIL.dylib 0x0c39a950 threadProcHandlerMac(void*) + 48
7 libsystem_pthread.dylib 0x90deb5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x90deb485 _pthread_start + 130
9 libsystem_pthread.dylib 0x90df0cf2 thread_start + 34
Thread 39 crashed with X86 Thread State (32-bit):
eax: 0x7d20ff10 ebx: 0x0cc8a6d8 ecx: 0x0cc8a6d8 edx: 0x0cc8a6d0
edi: 0x0c9dec83 esi: 0xab2ad4d6 ebp: 0xb6cad228 esp: 0xb6cad200
ss: 0x00000023 efl: 0x00010286 eip: 0x9718d6c4 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0xab2ad4ca
Logical CPU: 7
Error Code: 0x00000004
Trap Number: 14
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 516725
thread_create: 6
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=251.6M resident=103.3M(41%) swapped_out_or_unallocated=148.3M(59%)
Writable regions: Total=328.1M written=28.3M(9%) resident=63.8M(19%) swapped_out=0K(0%) unallocated=264.3M(81%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 1484K
CG image 2296K
CG raster data 24K
CG shared images 196K
CoreAnimation 2432K
CoreAnimation (reserved) 8K reserved VM address space (unallocated)
CoreServices 128K
Foundation 4K
IOKit 5192K
IOKit (reserved) 64K reserved VM address space (unallocated)
Image IO 4208K
Kernel Alloc Once 4K
MALLOC 159.3M
MALLOC (admin) 48K
Memory Tag 242 12K
OpenGL GLSL 1280K
Stack 195.2M
VM_ALLOCATE 17.0M
WebKit Malloc 1216K
__DATA 17.3M
__IMAGE 528K
__IMPORT 4K
__LINKEDIT 52.2M
__OBJC 2504K
__PAGEZERO 4K
__TEXT 199.4M
__UNICODE 544K
mapped file 158.0M
shared memory 68K
=========== =======
TOTAL 820.0M
TOTAL, minus reserved VM space 820.0MA chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Illustrator CC crashes on startup after update
HI guys,
Updated Illustrator CC today, and it now crashes after the splash screen.
Any advice appreciated!
Process: Adobe Illustrator [1038]
Path: /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 256 (17.0.0)
Code Type: X86-64 (Native)
Parent Process: launchd [214]
Responsible: Adobe Illustrator [1038]
User ID: 1641545183
Date/Time: 2014-05-09 14:25:30.660 +1000
OS Version: Mac OS X 10.9.2 (13C1021)
Report Version: 11
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 0000000100000000-0000000101431000 [ 20.2M] r-x/rwx SM=COW /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.illustrator.plugins.AssetMgmtUI 0x0000000117e09e0e 0x117e06000 + 15886
1 com.adobe.illustrator.plugins.AssetMgmtUI 0x0000000117e09dce 0x117e06000 + 15822
2 com.adobe.illustrator.plugins.AssetMgmtUI 0x0000000117e07a08 PluginMain + 120
3 com.adobe.illustrator 0x0000000100aba158 spEdgeCallPlugin(SPAccess*, char const*, char const*, void*, int*) + 152
4 com.adobe.illustrator 0x0000000100ab5423 SPCallPlugin + 99
5 com.adobe.illustrator 0x0000000100ab8066 SPSendMessage + 646
6 com.adobe.illustrator 0x0000000100ab830e startupSweetPeaPlugin(SPPlugin*) + 94
7 com.adobe.illustrator 0x00000001006e4da6 cacheStartup(SPPlugin*) + 214
8 com.adobe.illustrator 0x0000000100ab8be7 spStartupPlugins + 919
9 com.adobe.illustrator 0x0000000100ab7cc4 SPStartupPlugins + 36
10 com.adobe.illustrator 0x00000001006e3ac2 PluginMgr::PluginsLoad() + 290
11 com.adobe.illustrator 0x00000001006e21c3 PluginMgr::TryStartUp() + 179
12 com.adobe.illustrator 0x000000010042f9e6 CAIAspectType<CAIApplicationNotifier::AnyLaunchQuit>::NotifyObserver(void*, CAIAspectBase::ObserverData&, void const*) + 54
13 com.adobe.illustrator 0x000000010057d23e CAIAspectBase::Impl::Notify(CAIAspectBase&, void const*) + 174
14 com.adobe.illustrator 0x000000010057cd5c CAIAspectBase::Notify(void const*) + 108
15 com.adobe.illustrator 0x000000010042e640 CAIApplication::RunApp() + 128
16 com.adobe.illustrator 0x0000000100419a57 main + 135
17 com.adobe.illustrator 0x0000000100002c94 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff9242a662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8f1db43d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8f1db152 _dispatch_mgr_thread + 52
Thread 2:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib 0x00007fff92425a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff92424d18 mach_msg + 64
2 libxpc.dylib 0x00007fff8fa66acc xpc_pipe_routine + 234
3 libxpc.dylib 0x00007fff8fa6cd2b _xpc_domain_extension_request + 316
4 libdispatch.dylib 0x00007fff8f1d92ad _dispatch_client_callout + 8
5 libdispatch.dylib 0x00007fff8f1db09e _dispatch_root_queue_drain + 326
6 libdispatch.dylib 0x00007fff8f1dc193 _dispatch_worker_thread2 + 40
7 libsystem_pthread.dylib 0x00007fff9326bef8 _pthread_wqthread + 314
8 libsystem_pthread.dylib 0x00007fff9326efb9 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff92429e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9326bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff9326efb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff92429e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9326bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff9326efb9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff92429e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff9326bf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff9326efb9 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff92429716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff9326cc3b _pthread_cond_wait + 727
2 com.adobe.AGM 0x0000000103894dcb 0x103552000 + 3419595
3 com.adobe.AGM 0x000000010389587d 0x103552000 + 3422333
4 com.adobe.AGM 0x00000001038ab8a8 0x103552000 + 3512488
5 libsystem_pthread.dylib 0x00007fff9326a899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff9326a72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff9326efc9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000112f25730 rcx: 0x0000000000000a90 rdx: 0x00000000000018d9
rdi: 0x0000000112f25730 rsi: 0x00006000002a2520 rbp: 0x00007fff5fbfe8b0 rsp: 0x00007fff5fbfe880
r8: 0x00007fff5fbfe668 r9: 0x00006280000fc508 r10: 0x0000600000a672c0 r11: 0x0000000000000015
r12: 0x0000000112f25870 r13: 0x00000000214d454d r14: 0x00007fff5fbfeb10 r15: 0x00006000002a2520
rip: 0x0000000117e09e0e rfl: 0x0000000000010202 cr2: 0x0000000000000000
Logical CPU: 10
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x100000000 - 0x101430fff +com.adobe.illustrator (256 - 17.0.0) <E34E6120-14D0-3467-A23C-C55B5B80B913> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x102520000 - 0x103265ff7 +libicudata.40.0.dylib (40) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
0x103279000 - 0x1032c8fff +com.adobe.headlights.LogSessionFramework (2.1.2.1756) <BD518257-970F-344A-92B8-B8BE1A8EB4D8> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x1032fe000 - 0x103300fff +com.adobe.AdobeCrashReporter (7.0 - 7.0.1) <B68D0D42-8DEB-3F22-BD17-981AC060E9D7> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
0x103306000 - 0x103356fff +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.256) <CDE1A155-45AC-30BB-8347-943980377322> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/aiport.framework/Versions/A/aiport
0x103379000 - 0x1033cdfff +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.256) <A7D0F187-0123-340C-B456-919DB5F661E7> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/filterport.framework/Versions/A/filterport
0x1033f6000 - 0x1033f6ff7 +com.adobe.SPBasic (SPBasic version 16.0.0 - 16.0.0.256) <DBFFDCE5-C8A5-3C83-91A7-75E40BFF917D> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x1033fb000 - 0x10353ffff +com.adobe.ACE (AdobeACE 2.20.02.30929 - 2.20.02.30929) <73C9699B-5EDC-3FDC-82FF-738C99AA840F> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x103552000 - 0x103b23fff +com.adobe.AGM (AdobeAGM 4.30.20.30929 - 4.30.20.30929) <7D9DF39D-A7FA-3284-84B2-5BA83794981A> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x103bc0000 - 0x103bfdfff +com.adobe.ARE (AdobeARE 1.5.02.30929 - 1.5.02.30929) <73174C59-1DDC-3416-A0AD-4D70930ABA60> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x103c05000 - 0x103d03ff7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.8.0.30807 - 3.8.0.30807) <DF0EC9F6-D499-39B8-B2F4-CAF4F742D702> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
0x103daf000 - 0x103dccfff +com.adobe.BIB (AdobeBIB 1.2.03.30929 - 1.2.03.30929) <A69D3AA0-9248-3B77-991B-89B2B7FE46BB> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x103dd4000 - 0x103dfafff +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <FA20BCA0-05BF-35ED-95B7-5775B8310D12> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x103e02000 - 0x104112ff7 +com.adobe.CoolType (AdobeCoolType 5.13.00.30929 - 5.13.00.30929) <BBF1FCF6-523A-3E24-967A-10EA909DF89B> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x10415a000 - 0x1046f3fff +com.adobe.MPS (AdobeMPS 5.8.1.30604 - 5.8.1.30604) <70CBC6A8-2740-37AB-964E-484096A1BF8A> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x104770000 - 0x1056f3fef +com.adobe.psl (AdobePSL 14.0.0.30830 - 14.0.0.30830) <7BDC4AF7-B14F-3DE0-B47A-E69B37529A6B> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
0x1058b4000 - 0x105921fff +com.adobe.AdobeXMPCore (Adobe XMP Core 5.5 -c 14 - 79.151739) <95D40B8F-C287-3F7B-945C-CEEE0D5399A2> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x105954000 - 0x105a60fff +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.6 -f 50 - 79.151739) <6C763585-FC85-3A15-B089-7D43EF73F6A8> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x105b0e000 - 0x105bb8fe7 +libicucnv.40.0.dylib (40) <768D99C5-46B9-B849-2834-B5BF541856D1> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/libicucnv.40.0.dy lib
0x105be0000 - 0x105d20fe7 +libicui18n.40.0.dylib (40) <B0341318-FB92-A0CF-2CA5-7FA100624DBD> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/4.0/libicu i18n.40.0.dylib
0x105da0000 - 0x105ea2fef +libicuuc.40.0.dylib (40) <76F12DCE-F356-D48D-4239-FC103706EF76> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc.40.0.dylib
0x105eeb000 - 0x106019fff +com.winsoft.wrservices (WRServices 7.0.0 - 7.0.0) <0853A41B-A14A-37B7-B27F-457F87865EAD> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x106077000 - 0x1061d0ff7 +com.adobe.linguistic.LinguisticManager (7.0.0 - 19061) <F6095811-7D5F-3E06-A664-1EB9FBF8C761> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
0x10621e000 - 0x106226fff +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) <657ED4E5-4FC2-3012-B36F-B60896021CB2> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
0x106230000 - 0x106254fff +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.8.0.30807 - 3.8.0.30807) <16FF5E16-19E0-3CE1-A68E-27567234429F> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpat
0x106278000 - 0x106336ff7 +com.adobe.AdobeExtendScript (ExtendScript 4.5.5 - 4.5.5.30772) <4FC0039A-A770-3A51-9D7A-D24167344540> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScr ipt
0x106386000 - 0x10643fff7 +com.adobe.JP2K (1.2.2 - 1.2.2.29712) <869F46FB-FF39-39CA-B1E3-A13035A48B49> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
0x106489000 - 0x106652ff7 +com.adobe.owl (AdobeOwl version 5.0.13 - 5.0.13) <E9BEFE93-8AB5-3EF9-B59E-69208015C7FA> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x106695000 - 0x106e00fff +com.adobe.PDFL (PROD_MAJOR.PROD_MINOR.PROD_STEP - 10.0.1.30505) <38762F4D-B5C5-3FD4-AFFE-5D1195FB76FC> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
0x106eb8000 - 0x106fbcfff +com.adobe.PDFPort (AdobePDFPort 2.1.0.30929 - 2.1.0.30929) <46896FB3-8FDB-3554-B4F6-013BB944D5EB> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
0x106fcf000 - 0x106ff4ffe +adobepdfsettings (1) <56E7F033-6032-2EC2-250E-43F1EBD123B1> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/adobepdfsettings.framework/Versions/A/adobepdfsetting s
0x10702e000 - 0x107073ff7 +com.adobe.pip (7.0.0.1768) <F022E031-1429-354F-B718-70F001B342EF> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP
0x10707f000 - 0x10712aff7 +com.adobe.AdobeScCore (ScCore 4.5.5 - 4.5.5.30772) <5DE0B54D-CDAE-3146-904F-72CBC5C89FA7> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
0x10716f000 - 0x10722dfff +com.adobe.SVGExport (AdobeSVGExport 6.0 - 6.0) <2FAB4B9A-EDB9-0FF9-55B2-52DEC380D2BF> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
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0x7fff89724000 - 0x7fff8973dff7 com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff8973e000 - 0x7fff8974cfff com.apple.CommerceCore (1.0 - 42) <ACC2CE3A-913A-39E0-8344-B76F8F694EF5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
0x7fff8974d000 - 0x7fff89774ffb libsystem_info.dylib (449.1.3) <7D41A156-D285-3849-A2C3-C04ADE797D98> /usr/lib/system/libsystem_info.dylib
0x7fff89821000 - 0x7fff89af5fc7 com.apple.vImage (7.0 - 7.0) <D241DBFA-AC49-31E2-893D-EAAC31890C90> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x7fff8a031000 - 0x7fff8a03cff7 com.apple.NetAuth (5.0 - 5.0) <C811E662-9EC3-3B74-808A-A75D624F326B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff8a086000 - 0x7fff8a08aff7 libGIF.dylib (1042.2) <0A9267FF-D93A-36DF-87B9-BA34C1166C0C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff8a08b000 - 0x7fff8a08bfff com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff8a0be000 - 0x7fff8a0caff3 com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompress ion
0x7fff8a0cb000 - 0x7fff8a1aafff libcrypto.0.9.8.dylib (50) <B95B9DBA-39D3-3EEF-AF43-44608B28894E> /usr/lib/libcrypto.0.9.8.dylib
0x7fff8a1ab000 - 0x7fff8a1e3ff7 com.apple.RemoteViewServices (2.0 - 94) <3F34D630-3DDB-3411-BC28-A56A9B55EBDA> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServi ces
0x7fff8a2e7000 - 0x7fff8a2ffff7 com.apple.GenerationalStorage (2.0 - 160.2) <79629AC7-896F-3302-8AC1-4939020F08C3> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalSt orage
0x7fff8a300000 - 0x7fff8a303ffa libCGXType.A.dylib (599.21.1) <0F364FEE-105D-329D-B823-082AA45E6AFD> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x7fff8a304000 - 0x7fff8a343fff libGLU.dylib (9.6) <EE4907CA-219C-34BD-A84E-B85695F64C05> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff8a394000 - 0x7fff8a395ff7 com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
0x7fff8a396000 - 0x7fff8a640ff5 com.apple.HIToolbox (2.1 - 697.4) <DF5635DD-C255-3A8E-8B49-F6D2FB61FF95> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
0x7fff8a659000 - 0x7fff8a7f5ff3 com.apple.QuartzCore (1.8 - 332.3) <80F1068F-4A34-34FB-9E05-A2DC0700D2F2> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff8a7f6000 - 0x7fff8a800ff7 libcsfde.dylib (380) <A3673EC2-5B81-3190-9BA5-F27013118EC6> /usr/lib/libcsfde.dylib
0x7fff8a801000 - 0x7fff8a803ff7 com.apple.securityhi (9.0 - 55005) <38784C88-AA07-350E-97A3-FCC24C97FC82> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Ve rsions/A/SecurityHI
0x7fff8a858000 - 0x7fff8aaa0ff7 com.apple.CoreData (107 - 481.01) <DA339795-5D97-35B5-9B04-629830013720> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff8aaa1000 - 0x7fff8ac4ef27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
0x7fff8bafb000 - 0x7fff8bb2afd2 libsystem_m.dylib (3047.16) <B7F0E2E4-2777-33FC-A787-D6430B630D54> /usr/lib/system/libsystem_m.dylib
0x7fff8bb57000 - 0x7fff8c47668f com.apple.CoreGraphics (1.600.0 - 599.21.1) <23BCDB0F-4E60-31BA-859C-820351D50111> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff8c477000 - 0x7fff8c483ff7 com.apple.OpenDirectory (10.9 - 173.90.1) <E5EF8E1A-7214-36D0-AF0D-8D030DF6C2FC> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff8c484000 - 0x7fff8c4c2ff7 libGLImage.dylib (9.6) <DCF2E131-A65E-33B2-B32D-28FF01605AB1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x7fff8c4c3000 - 0x7fff8c4cbfff libsystem_dnssd.dylib (522.90.2) <A0B7CF19-D9F2-33D4-8107-A62184C9066E> /usr/lib/system/libsystem_dnssd.dylib
0x7fff8c4cc000 - 0x7fff8c4ccff7 libkeymgr.dylib (28) <3AA8D85D-CF00-3BD3-A5A0-E28E1A32A6D8> /usr/lib/system/libkeymgr.dylib
0x7fff8c55b000 - 0x7fff8c5caff1 com.apple.ApplicationServices.ATS (360 - 363.3) <546E89D9-2AE7-3111-B2B8-2366650D22F0> /System/Library/FYour best bet is to uninstall, run the cleaner tool and reinstall.
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Photoshop crashing on startup after update
Hello. I just updated my photoshop cc and now it will not open...again. This happened last time I updated also. 4 days ago I applied this fix ( Re: Photoshop CC crashes after startup due to application error in PlugPlugOwl.dll? ) and it worked. I saw a new update so, silly me, I updated again. This time the above mentioned fix does not work. By the way, my drivers are up to date.
Thank you in advance for your help.I have been having a similar problem since the 2014.2.0 update. Every time I quit PS, and relaunch, I get a "Could not initialize Photoshop because of a program error.". It won't load at all. I can delete the preferences file by holding in CMD+OPT+SHIFT and clicking the app. It will then load. I download my preferences from the cloud and can work fine until the next restart when it won't load again. I was hoping today's 2014.2.1 update would fix it, but it did not. I still have the same trouble.
I have completely uninstalled and reinstalled PS, rebooted the computer, tried restarting PS without downloading any synced preference files and it still will not load unless I delete the existing preferences every single time. So frustrating!
Running Mac 10.9.5 -
Apps crashing on start after update to 6.1.3
I recently updated my iPhone 4S with the latest software version 6.1.3.
After the update I tried to back up my phone, and then restore it, due to some glitches I was experiencing. All appeared to go well until I tried to back-up restore. Whether I try to back-up from iTunes or the Cloud, it tells me my bak-up is corrupt or not capitable with my phone. I know the latter is not the case.
I gave up trying to restore from the latest back-up and used one from 10 weeks ago. That also seemed to work fine until I tried to open my apps. They all crash on start -- all of them.
I have since done a hard restart (holding down the top-left button and the home button to restart the phone), I've reset to factory settings, I have tried syncing my apps from iTunes, I've even tried deleting the apps and re-downloading them from the App Store and nothing is working.
This is insanely frustrating. Is there ANYONE who can help me solve this really annoying issue?
Even more annpying is I am still getting notified when I am sent a message via the "Viber" app or a new "SnapChat" ... yet when I go to open the app to retrieve the message, it crashes before it even opens... WHAT is happening and HOW do I fix this?! PLEASE HELP!I tried your suggestion, but no such luck! I feel like I've tried everything. I just don't understand it. Everything was working as per usual up until I updated the software, but that can't possibly be the problem, can it? And if it is - what now?! ... This is a seriously annoying first world problem..
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Adwords crashing when opening after updates loaded last night- any clues
After loading recent updates when I try to access my Adwords account the browser constantly loads then crashes with a message Apples been advised. I will assume they will respond when they get around to it. I haven't loaded another browser yet wonder should I wait for a miracle or any suggestion for browser
Hi..
The reports sent to Apple are only for the developer's perusal. You will not receive any reply.
It may not just be Adwords that's causing Safari to crash. If you post a crash report in your reply, we may be able to help you.
If Safari has just crashed, press the Report button on the CrashReporter dialog box to view the crash information.
Copy/paste the entire contents of the Crash Reporter window into your reply. If the crash report dialog does not appear or the crash is hard to reproduce, crash logs can be retrieved from the ~/Library/Logs/CrashReporter> folder. -
ITunes crashes on opening after update
After an iTunes update today it crashes as soon as I open it. It seems like the same problem as discussed a few topics down, but Quicktime is working fine and I have no extra QuickTime files in the \Windows\system32\ directory.
I've tried all the removing and reinstalling fixes suggested by Apple but the same thing still happens.
Error signature:
AppName: itunes.exe AppVer: 9.0.3.15 ModName: unknown
ModVer: 0.0.0.0 Offset: 000000dd
I'm running iTunes on XP in VirtualBox inside Ubuntu 9.10. I only have this set up to use iTunes and it has been working perfectly up until the update today.
I had my iPod Touch plugged in while iTunes was updating, it also tried to update and that crashed and locked my iPod. Now I've got no iTunes or iPodI haven't reinstalled the newest iTunes, but I checked all QuickTime player functionality before I removed it yesterday and all worked fine.
Thanks, liza. That rules out a whole cluster of possible issues.
When you get 9.0.3.15 reinstalled, the next thing we'll check on is whether it's a systemwide issue or if it's associated with a specific user account. (This isn't a cure in itself, but it will help us narrow in closer on possible causes.)
Head into your User accounts control panel and create a new user account with full administrative rights.
Now log out of your usual user account and log into the new account. (Don't use fast user switching to move between accounts.) Try launching iTunes 9.0.3.15 in there. (If it does launch, the iTunes Setup assistant will run. Don't add files to iTunes, just let her eventually launch to an empty library. Your content is safely tucked away in the usual user account.)
Do you get a proper launch in the other account, or do you also get the launch error? -
Playstation App is Crashing at Start after Update 5.0.2
Hi, after the Update 5.0.2 my Playstation App is crashing at Startup.
Clearing Cache / uninstall / Stopping the App / Clear Data ... nothing is working
Can anyone help me?!Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin
Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process
If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman
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