Crash due to Faulting application firefox.exe, version 1.9.2.3888, time stamp 0x4c745229, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03824, exception code 0xc0000005

Uploaded latest version yesterday. On Vista.
Crashes in google, united, not Craigslist.
tried troubleshooting : allowed Firefox in firewall, disabled plug ins, when started in safe mode still same problem
Couldn't fine container.exe to allow it
Crash report last one showing was in August.
data from the Event Log
Crash due to Faulting application firefox.exe, version 1.9.2.3888, time stamp 0x4c745229, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03824, exception code 0xc0000005, fault offset 0x00031d62, process id 0x1328, application start time 0x01cb52a1a20e0726.

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Faulting application firefox.exe, version 36.0.0.5531, faulting module kernel32.dll, version 5.1.2600.3119, fault address 0x00012a5b

I cannot get firefox to start. It keeps crashing with the following message:
The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library KERNEL32.dll
I tried uninstalling and reinstalling. I uninstalled and removed the directory from program files, and reinstalled. I scanned the system for viruses. Still no good, same problem.
Details show: Faulting application firefox.exe, version 36.0.0.5531, faulting module kernel32.dll, version 5.1.2600.3119, fault address 0x00012a5b

kernel32.dll 5.1.2600.3119 looks like a Windows XP version.
A Google search would suggest that this is a file from XP SP2, so best would be to update that computer to SP3
If this happens on a Windows 7 computer then make sure that you aren't running Firefox in compatibility mode.
You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab.
Make sure that all items are deselected in the "Compatibility" tab of the Properties window.
Bug 1137609 - The Procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library Kernel32.dll for XP users after update to Firefox 36

Faulting application Photoshop.exe, version 9.0.2.0, faulting module ntdll.dll, version 5.2.3790.4455, fault address 0x0001bd02

Hi,
I have Photoshop CS2 9.0 version installed on my PC with patch 9.02. I have a VB application which runs certain action files on EPS/TIF images using Photoshop typelibrary.tlb.The issue is that the VB application hangs when Photoshop crashes with the following error:
"Faulting application Photoshop.exe, version 9.0.2.0, faulting module ntdll.dll, version 5.2.3790.4455, fault address 0x0001bd02"
I also get several other errors when i call Photoshop in my VB application. Those are as mentioned below:
1. The referenced memory could not be read.
2. The remote server machine does not exist or not available.
There is no particular pattern for above mentioned errors. I could not find any help in any of the forums.
I have attached the screenshot of these errors.
Pls advice.
Thanks in advance,
Shobha Patil

I to have been getting this error, randomly when I exit the program. Not sure what to make of it google has come up empty for me.

Faulting application Flash.exe, version 11.5.1.349, faulting module ntdll.dll

Hi,
I am using Web Premium CS 5.5 in which the Flash professional module crashes frequently with following event logs description
Faulting application Flash.exe, version 11.5.1.349, faulting module unknown, version 0.0.0.0, fault address 0x13eadfb0
Faulting application Flash.exe, version 11.5.1.349, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x0004487f
Faulting application Flash.exe, version 11.5.1.349, faulting module unknown, version 0.0.0.0, fault address 0x13e32258
Hanging application Flash.exe, version 11.5.1.349, hang module hungapp, version 0.0.0.0, hang address 0x000000000
The operating System is Windows XP. Clean installed after the errors. but still facing same problem. Also installed the patch Adobe Flash Professional CS5.5 Update 11.5.1
Please help me with the solution to this problem
Thanks & Regards,
Santosh Manjrekar

Hello, I have exacly the same problem and when I delete de folder "Adobe" on the "user profile/local settings/application data/" the aplication runs 2 times more and then the problem reapears, if you do this action again it will work again 2 times.
I hope that adobe gives a resolution to this problem.
Best regards
Fernando Jorge

Faulting application rfcexec.exe, faulting module ntdll.dll

On a dev PI 7.1 SPS 8 server (Windows Server 2003, MS SQL 2008 DB, single host) I am getting this error in the Windows Application Log:
Faulting application rfcexec.exe, version 7100.80.14.21962, faulting module ntdll.dll, version 5.2.3790.4455, fault address 0x000000000003bbfb.
I have not been able to find anything specific on OSS or Google about it.
I have updated the Visual C++ files to 2005 Service Pack 1 Redistributable Package ATL Security Update, patch 8 but this did not resolve the issue.
Any idea what it causing it?
Thanks.

Hi Paul,
besides ensuring your latest latest DLL, as specific in note 684106, i.e latest executables, latest DLL library,
I have no further idea. This could be compatibiltity issue with microsoft platform.
Maybe can open a case with Microsoft, because ntdll.dll is from Microsoft, not SAP.
some registry cleaning program, to scan all your dlls, identify and eliminate problematic dlls, could be helpful....probably.
Regards,
Vincent

Error in nalagent.exe, Version 7.0.1.12 Modul ntdll.dll, Version5.1.2600.5512, ErrorAdress 0x00001278

Hello out there !
today my zenworks agent welcomes me with the follow error:
Fehlgeschlagene Anwendung nalagent.exe, Version 7.0.1.12, fehlgeschlagenes
Modul ntdll.dll, Version 5.1.2600.5512, Fehleradresse 0x00001278.
in english:
error in nalgent.exe, version 7.0.1.12, modul ntdll.dll ....
can anybody help me, please?
regardds thorsten

Thorsten,
It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.
Has your problem been resolved? If not, you might try one of the following options:
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Be sure to read the forum FAQ about what to expect in the way of responses:
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If this is a reply to a duplicate posting, please ignore and accept our apologies
and rest assured we will issue a stern reprimand to our posting bot.
Good luck!
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Faulting application crw32.exe,version 11.0.0.895, faulting module crqe.dll

Hello,
I am modifying an existing report to inlcude a stored procedure. The existing report access several tables, link and formulate the fields. I added the new stored procedure, link it with one of existing tables included in the report, and add a new group summation using the new field returned by stored procedure. When I run the report with the new changes, the Crystal Report seems processing data for a while (as the SQL profiler shows the stored procedure was executed successfully), then it suddenly crashed. The complete error message in the event log is "Faulting application crw32.exe, version 11.0.0.895, faulting module crqe.dll, version 11.0.0.1282, fault address 0x000a4d5c".
Platform informatin:
- Crystal Report XI version 11.0.0.895
- SQL 2005
- Windows 2003 Server
Any help to narrow down the issue would be highly appreciated.
Michael

Hi Michael,
You are running the base build of crysral report XIR1 would suggest you to apply the latest service pack for crystal reports XIR1.
Servcie pack can be downloaded from here.
[https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/bobj_download/main.htm]
You can also upgrade CR XI RI to R2.
See this thread for upgradation:
[Crystal Report XI Upgrade Question;
Regards,
Shweta

Faulting application tomcat.exe, version 1.1.0.0, faulting module jvm.dll,

All,
My application is running in a Tomcat, JBoss environment. Occassionally Tomcat crashes in jvm.
The error is:
Faulting application tomcat.exe, version 1.1.0.0, faulting module jvm.dll, version 0.0.0.0, fault address 0x0015405e.
The OS is Windows Server 2003.
JRE is 1.4.2_03
Has anyone seen this? I saw a thread where a number of people had this problem but no solution was posted.
Is there any fix available?
Any help would be greatly appreciated.
Sudhir

1.4.2_03 is very old at this point. 1.4.2_17, the latest release has many, many, many fixes. Moving to this latest release may solve this problem:
http://java.sun.com/j2se/1.4.2/download.html
-Rogerr

Faulting application acrodist.exe version 8.1.3.187 x001e1c44

Around 0200 almost everyday I get a message: Acrobat distiller has encountered a problem and needs to close. When I go into the event view (my computer/manage) I see faulting application acrodist.exe, version 8.1.3.187 faulting module acrodist.dll, version 8.1.3.187. fault address 0x001e1c44. At this time of the morning I am not even sending anything to Adobe PDF.
Does anyone have a clue as to why this is happening or what I can do to get more information and narrow down the problem?

Hello.
It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] (don't forget to select ''Disable all add-ons'' when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and themes and [https://support.mozilla.com/en-US/kb/Troubleshooting+plugins this one] for plugins.
If you need support for one of your add-ons, you'll have to contact its author.
If the problem is not disappears when all add-ons are disabled, please tell me, so we can work from there. Please have no fear of following my instructions to the line, as all can be easily undone.

Faulting application AcroRd32.exe, version 9.5.0.270, faulting module unknown

We run a large Citrix Xenapp estate based on Citrix XenApp 4.5 x64 technology in a 80 server farm with Windows Server 2003 x64 O/S.
We have recently experienced issues with thin client users using having their Adobe Reader version 9.5.0 crash whilst trying to print.
We un-install and re-install Adove Reader and the problem goes away for a little while but comes back soon with over 45 users using each Citrix server.
This is the Microsoft error code which is not very helpful
Faulting application AcroRd32.exe, version 9.5.0.270, faulting module unknown, version 0.0.0.0, fault address 0x000528ef.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
The only trigger appears to be the Microsoft Patch Tuesday roundup from December.
However rolling back these patches does not resolve the problem?
Has anyone had a similar problem?
Anyone got any ideas?
Thanks Sean London, UK

Hi,
The ADMPlugin is used by Acrobat or Reader to create dialog boxes. The reason for crash could be that the ADMPlugin file is either corrupt or their is some problem with the permissions of the file.
To resolve this issue you can fully repair Reader installation. Steps to do the same are mentioned below.
Close any running reader process.
Go to C:\Program Files\Adobe\Reader 9.0
Delete Reader folder.
Now try repairing the reader installtion from Control Panel->Add or remove Programs.
This should resovle the issue.
If crash occours even after repair then please share the MD5 and permissions of the ADMPlugin.apl file from C:\Program Files (x86)\Adobe\Reader 9.0\Reader\SPPlugins.

Faulting application saflashplayer.exe, version 6.0.21.0, faulting module saflashplayer.exe, version 6.0.21.0,...

I have just recently been getting this error show up in my
'event logs' after looking at event viewer in my admin tools
folder.
Faulting application saflashplayer.exe, version 6.0.21.0,
faulting module saflashplayer.exe, version 6.0.21.0, fault address
0x00032f8b.
The movie eith does not play or plays part and frezes and
sound continues then crashes.
My movie is rather large and is set to stream. it is 36mb
(the movie is fine the movie plays ok, when i play the WMV file.
this is just viewing it on my local files on my pc, not via
the internet.
i have even restarted my pc and redone the whole import
process and created a new file and still it happens.
with the error above does anyone know what could be causing
this to happen?
thanks
Jason

I feel like I heard about a similar issues in win 2003, and cannot remember for the life of me what caused it.
If you're out of options, look through here and see if there's something you haven't tried that may help, and I'll try to find where I saw the error I mentioned, and come back with more info
Let me know if you get anything more turned over on your side

Faulting application java.exe, version 0.0.0.0, faulting module jvm.dll,...

We have a customer that has been receiving the following error for the last 6 to 8 weeks (about once or twice a week) while running our application:
Faulting application java.exe, version 0.0.0.0, faulting module jvm.dll, version 0.0.0.0, fault address 0x000449f7
Our application is running on Java 1.4.2_04-b05 and uses Tomcat 4.1.30 (or thereabouts). The OS is Windows 2003 Server. We have many other customers running the application on the same version of Java and Tomcat on a variety of OS versions, but have not seen this problem before.
We have replaced the java .exe's and .dll's to make sure one had not been corrupted, but to no avail.
There is another similar thread that has no resolution already out there:
http://forum.java.sun.com/thread.jspa?messageID=9961112
but I wanted to put some Duke dollars on this post, so I posted it separately.
If anyone has seen this problem and found some way around it (no matter how severe the remedy) please respond.
Thanks.

do you see any core/dump files??

Faulting application ons.exe, version 0.0.0.0, faulting module ons.exe, ver

Hi All,
I have made a 11.1.0.7 RAC setup on Windows x86-64 Machines. When we start all services using crsctl. ONS in second node starts and after some time stops. When we check in event viewer
I am getting error Faulting application ons.exe, version 0.0.0.0, faulting module ons.exe, version 0.0.0.0, fault address 0x0000000000006039.
Then after this if I use onsctl also I won't be able to start the service. Please let me know how will I rectify this error.
I am performing single node to RAC migration using rconfig. Will ONS not running in second node affect rconfig?
Thanks,
Vikas

You can try changing the the ONS port and start again
srvctl stop nodeapps -n dbsrv2
racgons remove_config dbsrv2:6251
racgons add_config dbsrv2:2200
srvctl start nodeapps -n dbsrv2
by following the Metalin doc 754619.1
Regards,
Sd

Faulting application iexplore.exe, faulting module jvm.dll

I see there are a few posts on this sort of problem, but please bear with me as this is somewhat different.
I develop a browser Add-on and one of my customers is experiencing an IE7 crash using Oracle/Jinitiator, with an event log message:
Faulting application iexplore.exe, version 7.0.6000.16827, stamp 49a74cd5, faulting module jvm.dll, version 0.0.0.0, stamp 4469a9b3, debug? 0, fault address 0x00050e18.
This may be related to my Add-on, so I'd like to know of any reasons that an Add-on could cause this situation. I see from other posts that it can be caused by an Add-on using a different JVM to the one used by the oracle app, however we don't include a jvm or use any java code, so it seems like it must be a different problem. The crash occurs on start-up of the oracle app and I'm told they're using Jinitiator on Win XP SP2. I don't know the details of their jvm or jinitiator versions.
I'm completely unfamiliar with oracle apps and JInitiators, so any pointers would be great. E.g. suggestions for them that may work around any such problem (like upgrading to latest JVM), or possible causes of any conflict between my Add-on and Jinitiator.
As my customer's app is not externally accessible I've not yet been able to replicate this. Here's another question (Example Oracle Forms app viewable online? asking for example apps that I might be able to use to replicate this.
thanks,
- Rory
Edited by: user11176059 on 18-May-2009 04:25

Our browser Add-on is only available for IE, and the problem only happens when the add-on is running. So we've not tried Firefox but it wouldn't help unfortunately.
- Rory

Excel 2013 Constantly Crashes: Event 1000, Application Error 'Exception Code: 0xc0000005 Fault offset: 0x00ac6660

Hello Microsoft Gurus!
One of the employees in my office is constantly having problems with Excel 2013 crashing while doing work. We even made him use the safe mode version of excel, but he still was getting crashes. I'll try to provide as much information as I can, and if there's
anything I need to do on my end, please let me know.
This is the message that pops up when his computer crashes:
"Do you want to send more information about the problem? Additonal details about what went wrong can help Microsoft create a solution"
Files that help describe the problem:
C:\Users\user\AppData\Local\Temp\29422974.cvr
C:\Users\user\AppData\Local\Temp\CVRFA9B.tmp.cvr
C:\Users\user\AppData\Local\Temp\WERF771.tmp.WERInternalMetadata.xml
C:\Users\user\AppData\Local\Temp\WERCA7.tmp.appcompat.txt
C:\Users\user\AppData\Local\Temp\WERCF6.tmp.mdmp
Upon looking at the Windows App Error Logs, this is what shows up.
Faulting application name: EXCEL.EXE, version: 15.0.4701.1001, time stamp: 0x54e3066c
Faulting module name: EXCEL.EXE, version: 15.0.4701.1001, time stamp: 0x54e3066c
Exception code: 0xc0000005
Fault offset: 0x00ac6660
Faulting process id: 0x21d4
Faulting application start time: 0x01d06c01fa2c79fe
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Report Id: cb0a8ef3-d7f9-11e4-a4d2-80000b62e6e7
Log Name: Application
Source: Application Error
Event ID: 1000
Level: Error
User: N/A
Taks Category (100)
What additional information is needed to decipher what is causing this to break? I have already tried suggestions from other technet articles (disabling hardware acceleration, using only 2013 files, safe mode excel, repairing office 2013, uninstalling/reinstalling
office 2013, etc.). I even tried using Procmon to try to find what 'function' was causing excel to crash but it was way beyond my expertise level. Can someone please advise what to do?
Also (not sure if this is related or not) Excel opens up 'blank' when he opens any type of model (.xls, .xlsx) that no other user is experiencing (exactly same computer model, same install, etc.). All the toolbars are there, but no data can be seen. Only when
he double clicks the top to shrink/maximize the excel window does the data appear.
Thanks!
btw, this verification thing is pretty stupid, i now have to manually type in the messages instead of just putting a picture. ugh.

Hi Bob,
As I said, with your event log messages the faulting module is EXCEL.EXE, I can get less useful information about your constantly crashes problem. Thus, I need you to collecting the app crash dump file.This articles teach you how to collect app crash dump
file:
http://blogs.technet.com/b/askperf/archive/2007/06/15/capturing-application-crash-dumps.aspx
https://support.microsoft.com/en-us/kb/927069/en-us
Enable app crash dump collection by copying following words into notepad, saving it as dump.reg and importing
it:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\localdumps\EXCEL.EXE]
"DumpFolder"=hex(2):63,00,3a,00,5c,00,63,00,72,00,61,00,73,00,68,00,64,00,75,\
00,6d,00,70,00,73,00,00,00
"DumpCount"=dword:00000010
"DumpType"=dword:00000001
"CustomDumpFlags"=dword:00000000
Then, open Excel to
repro the issue. If crash issue appeared, please find the crashdump file under c:\.
You can try to analyze dump by yourself if you would like to：
How to analyze app crash dump file:
http://blogs.technet.com/b/askperf/archive/2007/05/29/basic-debugging-of-an-application-crash.aspx
Regard,

Crash due to Faulting application firefox.exe, version 1.9.2.3888, time stamp 0x4c745229, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03824, exception code 0xc0000005

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