Crash during download; now can't download

I signed up for match; "matched" all of my music. decided to follow the gizmodo guide and delete my lower-res files and then download the higher res apple versions. My itunes crashed halfway through the process, saying it "didn't have enough memory" to save the library. Now my library has a good 200 songs that are showing up, but grayed out. You can't click on them or download them again with the cloud. If I go on my iphone I can download them there; but not on my computer.
How can I fix my library and get my songs back on it?

Hmmm! I didn't get that server for BBM message. or the update for BB ID.
DON'T THINK!!!! LOOK!

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TS1702 My hbo go app from new iPad .. Then after full reformat of device I now can't download hbo go app. What's up

My hbo go app from new iPad .. Then after full reformat of device I now can't download hbo go app. What's up?

Thanks for helping
Hbo go isn't currently installed. It dissapeared from iPad home screens but not from settings. Waited for update. When it finally came I saw hbo icon during update then when it finished the update it dissapeared again.
Saw it in my apps on my computer. Tried to sync it back. No luck.. Reformatted device .. Tried to download hbo go. The install button in the app store won't highlight. I notice max go app won't highlight either. or photon flash browser too. Weird stuff. Does it not work on new iPad ?

I've downloaded ios 6.1, now can't download anything else. Get "unknown Error"

Hi!!
I've just downloaded i0S 6.1 & now can't download any apps or music through my iTunes account. It comes up as "unknown error." without a number. If I try to do it 3 times it sends me to the incorrct password page. My password is fine on my laptop & have just used it to log into this forum!
Help please?!!
Issue solved!! just don't know how to delete this thread!
I signed out & back into my apple ID

Sign out and sing in again on your Apple ID.

HT4059 I pre-order a book and now that it is available to download, I can't download it?

I pre-Oder a book and now that it is available for download,
I can't download to my phone.

Hello mari215,
I would be eager to download and read my pre-ordered book as well. I found a couple of resources that might help with downloading this purchase.
First, I recommend checking to see if the download was interrupted. You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the book does not download after following the steps in that article, I recommend trying to download the book from the list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the book, you will not be charged again. You can find the steps to do this in the following article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If you are still not able to download the book, I recommend reporting this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M.

Upgraded Windows - now can't download.

Upgraded to Windows 7 from Vista. Now can't download from public library. Error msg: E_AUTH_BAD_DEVICE_KEY_OR_PKCS12. Have uninstalled and re-installed ADE 2.0.

The upgrade probably confised the ADE registration.
~~~~~
Sometimes ADE gets its registration/activation confused and in a semi-authorized state.
Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.
Unfortunately, it often then gives misleading error messages about what is wrong.
A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.
Another is "E_AUTH_NOT_READY"
This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).
Restart ADE, and then reauthorize with your (old) Adobe ID.
In extreme cases on the mac, the following extra step has helped some people. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

Has anyone ran into the problem of having an old apple id and now can't download any past purchases

Has anyone ran into the problem of having an old apple id and now can't download any past purchases

Go to settings/itunes & app store and logout of your new ID and log in with the old, then try looking for past purchases again

TS3694 my iphone crashed during update now i have to restore but dont have my latest photos backed up ? i have a picture of itunes with the usb on my screen and cant go any further? is there a way to get it back without the update?

my iphone crashed during update now i have to restore but dont have my latest photos backed up ? i have a picture of itunes with the usb on my screen and cant go any further? is there a way to get it back without the update?

http://manuals.info.apple.com/en_US/iphone_user_guide.pdf
worth looking at for the future to understand backing up etc

Clicking "Download now" on the "Download a free trial of Acrobat X Pro" is not working. Any help?

Clicking "Download now" on the "Download a free trial of Acrobat X Pro" is not working. Any help? I even opened an account and logged in and it still did not work.

What? I don't understand if you are asking me a question or telling me what to do. I am using IE9 and when I clicked the "Download now" button, a new tab did not open or anything like that nor did another window open.

If I run both Firefox and IE 11 which Flash Player do I download or can I download both?

If I run both Firefox and IE 11 which Flash Player do I download or can I download both?

Hi,
Firefox and IE uses different plugins of Flash Player but you can install both in your system.
Just go to http://get.adobe.com/flashplayer from IE browser and Install Flash Player -> It will install ActiveX plugin of Flash Player which is used by IE
And if you go to http://get.adobe.com/flashplayer/ from Firefox browser and Install Flash Player -> It will install NPAPI plugin of Flash Player which is used by Firefox.
Hope it resolves your query.

TS3297 My downloaded song stops suddenly halfway through. I assume there was a problem with the download. Can I download the file again??

My downloaded song stops suddenly halfway through. I assume there was a problem with the download. Can I download the file again?? Will I have to purchase the song again?

You need to delete the current copy of the broken track from your library before it will be offered up for download. It may help to close and reopen iTunes.
If the problem persists and you can't get a good version of the file contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
tt2

I rented a movie, watched it download, now can't find it to play. Shows in my purchases, but not my library. How do I find it to play?

Rented a movie, watched it download, now I can't find how to play it. It shows in my purchases, but not my library. How do I find it to play?

I have looked in the sidebar, and don't see a "rented" tab at all, and my movies section is still empty. Am I looking in the wrong place? Big blue sidebar on the left? Thanks!

Bought a 2nd hand MBA but now can't download iPhoto

I recently bought a 2nd hand Macbook Air and it already had Lion installed. It didn't come with the Lion USB so I can't do a reinstall if I wanted.
Now when I sign in to the App Store and try to download iPhoto or Garageband, I can't. It says something about my profile not being allowed to download it as the download is attached to another account, presumably the previous owner.
So how am I able to download iPhoto? I don't mind paying for it, but it still won't let me as the only option I get is "Download".
Any ideas would be great.
Thanks

I think you will need to wipe the drive and reinstall Lion after purchasing your own copy from the App Store. I suggest the first thing you should do now is backup anything on the drive you need to keep. Then sign in to the App Store under your Apple ID and purchase and download Lion if that's possible - I think you should be able to do that.
How To Re-Download The Lion Installer
This appeared as a hint at MacOSXHints.com, and will work to force the download of any purchase on the Mac App Store.
Open the Mac App Store.
Navigate to your Purchased page.
Hold down the Option key on your keyboard and click on your 'OS X Lion' purchase link (not on the 'installed' button).
You see the Lion product page. It should say 'Installed,' but that button is clickable. Hold down the Option key again and click on 'Installed.' If you don't hold the option key it will tell you there's already a newer version installed.
Enter your login credentials.
Download.
It's important to hold down the Option key twice. Once on the Purchased page, once on the Lion page. You also can't navigate to Lion directly, you need to open it from the purchases page.
If you follow this procedure you should find the Lion Installer in your Applications folder. Be sure to move it to your Downloads folder for safekeeping. Do not use it to install Lion, rather make a copy to use.
Once you can download Lion you want to keep it and make a bootable USB flash drive installer for yourself:
Make Your Own Lion Installer
1. After downloading Lion you must first save the Install Mac OS X Lion application. After Lion downloads DO NOT click on the Install button. Go to your Applications folder and make a copy of the Lion installer. Move the copy into your Downloads folder. Now you can click on the Install button. You must do this because the installer deletes itself automatically when it finishes installing Lion.
2. Get a USB flash drive that is at least 8 GBs. Prep this flash drive as follows:
Open Disk Utility in your Utilities folder.
After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
Click on the Erase button. The format process can take up to several hours depending upon the drive size.
3. Locate the saved Lion installer in your Downloads folder. CTRL- or RIGHT-click on the installer and select Show Package Contents from the contextual menu. Double-click on the Contents folder to open it. Double-click on the SharedSupport folder. In this folder you will see a disc image named InstallESD.dmg.
4. Plug in your freshly prepared USB flash drive. You are going to clone the InstallESD.dmg disc image to the flash drive as follows:
Open Disk Utility.
Select the USB flash drive from the left side list.
Click on the Restore tab in the DU main window.
Check the box labeled Erase destination.
Select the USB flash drive volume from the left side list and drag it to the Destination entry field.
Drag the InstallESD.dmg disc image file into the Source entry field.
Double-check you got it right, then click on the Restore button.
When the clone is completed you have a fully bootable Lion installer that you can use without having to re-download Lion.
Use the installer to first erase your hard drive then install Lion:
Install or Reinstall Lion from Scratch
If possible backup your files to an external drive or second internal drive.
Boot from your USB flash drive installer:
Restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the USB flash drive and click on the downward pointing arrow button.
Erase the hard drive:
Select Disk Utility from the main menu and click on the Continue button.
After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Erase tab in the DU main window.
Set the format type to Mac OS Extended (Journaled.) Click on the Erase button and wait until the process has completed.
Quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Install button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.

HT201272 Switched to new Mac (10.7.5) and now can't download any iTunes purchases.

Since I've switched to my new Mac, I can't download any of the (music) purchases I make. (I used a cable between the two Macs to make the original transfer of "all my stuff" from the old Mac to the new, so the iTunes stuff I had then is on the new Mac.)
I can see the download buttons, but when I push them, it stops it immediately and tells me I don't have the authority to do it.
I'm the sole person on the iTunes account. It doesn't matter whether I make the purchase on the new or the old computer. I even tried deauthorizing the old computer, so that the only one on the account is the new one, and it still won't let me download what I purchase. I did find something where I originally only had Read privileges, but I added Write as well, so that should be OK. Not sure what else to try.

OK, I'm replying to my own question, because I've figured it out... sort of.
It seems that when I transferred computers, it set up my e-mail/Apple ID as a separate user! Why it did this, I have no idea.
I went into the User folder and found that I was barred from accessing any of the stuff under that ID. It was not enough to simply give myself Read & Write permission; I also had to use the little pulldown under the gear symbol that applied it to all the items IN the folder.
No idea why It would do this, but now it seems to have downloaded my stuff—at least some of it. (I know that one album is missing a song—?!) I'll have to check more completley later to make sure that it's ALL there.

HT4205 Bought my iPod from a friend and created my own iTunes account. When I updated this I now can't download any of the programs he had on this when I bought it! How do I get those programs back'?

Can't download Facebook, some games and iBooks because I don't have the right operating system but I can't download a newer version....anyway around this?

Purchase a newer model iPod. You have a 2G iPod , those can only go to iOS 4,2.1 and many apps now require a higher version.

Erased photoshop and now can't download new version

i unistalled photoshop 6 from my computer when i renewed my subscription (i did this cause it wasn't opening) and now i can't download a new version.
just lets me do "updates"
help? and thanks!

I had the same issue with a purchased version of CS6....in my case i wanted to reinstall CS6 on a new PC. The kind folks at Adobe fixed this for me today. Here is the anonomised script from the chat
Adobe: Hello. Welcome to Adobe Technical Support.
Adobe: Hello Customer
Customer: Hi
Customer: did you see my question?
Adobe: I understand that you need assistance with downloading the Photoshop CS6 product on your new computer, am I correct?
Customer: yes. I have the licence key
Adobe: Thank you for confirming.
Adobe: I will be glad to check and help you with this issue.
Customer: thank you
Adobe: You are welcome.
Adobe: http://trials.adobe.com/AdobeProducts/PHSP/13/win32/Photoshop_13_LS16.7z
Adobe: http://trials.adobe.com/AdobeProducts/PHSP/13/win32/Photoshop_13_LS16.exe
Adobe: Please click on the above link to download the Cs6 application.
Customer: which link do I need..the first one or second?
Adobe: You need to download both the files to install the product.
Customer: the first link gives me an error
Adobe: This is a known issue and it can be corrected.
Customer: so does the second
Adobe: I'll now provide you the download link of Lightroom 5.0.
Adobe: When it asks for destination folder please cancel the download and then try downloading Photoshop Cs6 with the direct download link again.
Adobe: Click here to download Lightroom 5.0
Customer: I am using 64 bit windows 8
Adobe: Please click on Download Now button and sign in.
Adobe: After that a download will take place.
Adobe: Okay.
Adobe: Please let me know once the Lightroom download begins.
Customer: I've signed in, so do I now run it
Adobe: Yes please.
Customer: 30%
Customer: 40%
Customer: 50%
Adobe: Please cancel it and click on the download link which is given earlier.
Customer: that works
Adobe: Great !
Customer: so I click on both links and CS6 will install?
Adobe: Yes.
Adobe: Please make sure that do not click on any link until both the link get downloads fully.
Adobe: Keep both the files under the same folder while installing. (Note – I saved the first file to the doawnload folder)
Adobe: Okay.
Adobe: Thank you.
Adobe: Do you have any further questions for me today?
Customer: not unless the install fails
Adobe: It will get install. Please make sure that you need to click on .exe file to install the product.
Customer: ok
Adobe: Thank you
Customer: no thank you....your support has been great
Adobe: Thank you so much !
Adobe: You may receive an email survey in reference to this interaction with Adobe. Your feedback is very much appreciated.
Customer: no problem
Adobe: Thank you .
Adobe: You may choose to print or email a copy of this chat transcript by using the options at the top right corner of this chat window.
Adobe: Thank you for contacting Adobe. Good Bye.
This chat session has ended.
Thank you for contacting Adobe.

Crash during download; now can't download

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