Crash Firefox Sync always

Sync always crashed. Never do not sync
Firefox - 36.0.4
Android 4.4.4 (kernel 3.10.48),
ART/Dalvik, remove\reinstall does not matter.
Last sync date always is 01 January 1979
I remove Firefox and downloaded Aurora 38.0а2 from https://www.mozilla.org/ru/firefox/channel/#developer
Crash too. Again and again.
last reports id (from about:crashes)
bp-29ad27f9-cdca-4d69-adb8-cefd42150325
03/25/15 12:34
bp-dcb3cff3-c307-42ae-886f-f6dab2150325
03/25/15 12:33
What can I do more?

Отправленные сообщения о падениях
Идентификатор сообщения Дата отправки
bp-6848bee6-255a-420d-b93a-abfb62150422
04/22/15 19:24
bp-1537e1f3-a735-4c29-96bb-7ca532150422
04/22/15 19:24
bp-f258d0c2-5605-4553-8f99-035412150421
04/21/15 22:06
bp-80af04c0-f1e0-4a9f-b8ed-0353e2150418
04/18/15 12:18
bp-0a43af49-12ab-48ad-9c39-9fbd22150417
04/17/15 19:25
bp-445e5919-3e34-4e2c-a1d3-d1f012150417
04/17/15 19:23
bp-b362a215-a5be-4558-8ec6-ad1fe2150417
04/17/15 19:23
bp-fb7e08ed-bce2-4cbd-81af-a271e2150417
04/17/15 19:17

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Firefox Sync crashes on my android phone as soon as I press "Get Started"

FireFox Sync crashes on my phone (DOOGEE DAGGER DG550) when I attempt to get sync working. The button "Get Started" appears normally, but as soon as I press it, the application crashes.

Hi pitbulllady
I would suggest a) resetting the password on desktop https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information#w_iaove-forgotten-my-sync-password-ae-how-do-i-reset-it_2 and then b) trying again on your Android phone or tablet
If the above doesn't help and since we can't read minds :-) we need more troubleshooting details to help you:
# What version of Android are you using (e.g. Jellybean 4.1-4.3, Kitkat 4.4, Lollipop 5.0, 5.1, etc)?
# What version of Firefox for Android are you using? (please try the latest version which is currently FF37.0.1)
# What did you do exactly, what happened and what did you expect? (details please! including the steps in the video you followed)
Cheers!
...Roland

Firefox sync get crashes on the mobile as frequently

While using the Firefox Sync the browser will hang and terminate the process and restart the application.

I think the crash happen because of your addons, check your addons are uptodate!
Remove the unwanted addons
reate a new profile as a test to check if your current profile is causing the problems. See "Creating a profile":
https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
Profile Backup and Restore
http://kb.mozillazine.org/Profile_backup
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Android Firefox crashes when sync enabled

Hello,
I am experiencing crashes every time when Firefox sync starts, either manually from menu or automatically. Sync does not sync at all it just crashes. Same behaviour with both stable and beta from android play store.
Tried reinstalling, and removing android Firefox account. Nothing helps. After few crashes, the sync account stops working, with error "could not sign in" After that Firefox works flawlessly. Then at some time account works again OK but then it crashes again.
Since yesterday tried everything I could think will be helpful, including disable all extensions on my other devices, but nothing seems to help.
Device is a tablet running Android 4.4.4
Thanks for your help!

thanks for following up on the issue. i had a brief conversation with a sync developer about this issue - there is a prospective fix for this type of crash in firefox 38 (that's codenamed Aurora). however mozilla's developers cannot reproduce the crash reliably and would depend on help of users like you to reliably tackle this issue...
so in case you'd be willing to help out and try firefox aurora, please proceed like this:
# go into the android system settings > security menu and enable the option to install .apk files from unknown sources
# go to https://www.mozilla.org/mobile/aurora/ click on the download button and afterwards install the .apk file on your device.
# then launch firefox aurora from your app drawer and see if you can reproduce the crashes while connected to your sync account.
finally please report back with your results after those steps.
the firefox developer working on this might also be interested to contact you directly about this issue - if you consent to that, please click on my profile and send me a personal message with your mail address. iw ould then forward sthis information...
thank you!

The password save prompt box does not appear on logging in to certain password protected webpages; is there another way of adding their passwords to Firefox sync?

Dear Firefox tech supporter,
I am Currently running:
Firefox v6.0.2;
Windows 7 fully updated at 19 Sept 2011 15:45 GMT;
Norton Internet Security 2011 (using Identity Safe) fully updated at same time as Windows 7;
Extensions to Firefox-
Norton Toolbar 2011.7.1.3;
Symantec IPS 3.1;
Add to Amazon Wish List Button 7.1;
Minimap Addon 0.3.13
Plugins
The usual suspects from Microsoft, Adobe, Wacom, Apple and Google, all of which are checked and no updates currently found.
With webpages such as <https://shop.avanquest.com/members/?company_rs=51>, PayPal and Windows Live e.g. after correct login details are entered into the online form and login is performed successfully. The "key" symbol does not appear to the left of the "awesome bar", neither does the password save pop up box and so the login details for the site cannot be saved in Firefox sync.
This is not specific to https secure sites, as I have been able to save the passwords for several https secure sites and conversely, I have been unable to save the passwords for some http non secure URLs. I have ensured that, whilst trying to enter a page or site into Firefox sync, it has the only tab open.
There does not seem to be a way of manually entering website details (URL, User Name, Password etc.) into Firefox Sync; how can I save the password details for such sites?
Thanks in advance for your help,
Chris Morris

Make sure that you do not run Firefox in permanent Private Browsing mode.
*https://support.mozilla.com/kb/Private+Browsing
To see all History and Cookie settings, choose:
*Tools > Options > Privacy, choose the setting <b>Firefox will: Use custom settings for history</b>
*Deselect: [ ] "Always use private browsing mode"
*Tools > Options > Security: Passwords: "Remember passwords for sites"
See also:
*http://kb.mozillazine.org/User_name_and_password_not_remembered
*Saved Password Editor: https://addons.mozilla.org/firefox/addon/saved-password-editor/

Plug-in/Extension won't delete, crashes Firefox

Forgive me for this long post. Let me know if this is better suited to a Mac help forum. I have Firefox 16.0.2 and Mac OSX 10.5.8.
Recently Firefox kept crashing every time I went to open it. I opened it in safe mode and played around with different combinations of enable/disabling plug-ins and extensions until it would open fine. The culprit was this Nielsen NetSight thing. I vaguely remember possibly downloading something from Nielsen maybe two or three years ago, but nothing recently, and I've never used anything. However, if memory serves me right, this add-on has always been floating around disabled in my Firefox settings.
There is an extension showing in Firefox called "Nielsen NetSight (Firefox Tracker Add-on) 1.0." There were also some plug-ins showing in Firefox before called "Nielsen NetSight (Firefox Tracker Add-on) 1.0" and "Nielsen NetSight (Chrome Tracker Add-on) 1.0" or something very similar to that. I disabled them all, and then Firefox opened fine.
But then things got weird-
The next morning I wake up and turn on my computer and the same thing is happening. I investigate, and it's these Nielsen plug-ins again. Could have sworn I disabled them. So I disable them again, everything works again, all is good. But then I close my laptop, open it up again, same thing - they're re-enabled.
There is no option to remove them (rather than just disabling them) in Firefox itself, so I do some Googling and end up in name/Library/Application Support/Internet Plug-Ins, and there are these files called "FirefoxTrackerPlugin.bundle" and "ChromeTrackerPlugin.bundle." I recognize the names from the plug-in names I was seeing in Firefox, and I delete the files, and then empty the trash. Firefox opens fine, and the plug-ins are no longer showing up on the plug-in list. However, the extension "Nielsen NetSight (Firefox Tracker Add-on) 1.0" is still appearing - but it is listed as disabled, and Firefox opens fine.
But then the next time I close my computer and open it back up, Firefox is crashing again. I go back into that folder name/Library/Application Support/Internet Plug-Ins and to my surprise, "FirefoxTrackerPlugin.bundle" and "ChromeTrackerPlugin.bundle" are back even though I deleted them. Now the plug-ins don't show in Firefox, but the extension shows and is listed as enabled.
So basically, I'm stuck at this point where every time my computer goes to sleep or gets turned off, this "Nielsen NetSight (Firefox Tracker Add-on) 1.0" Firefox extension re-enables itself and these two files "FirefoxTrackerPlugin.bundle" and "ChromeTrackerPlugin.bundle" reappear in the plug-ins folder. This has been happening repetitively over the past few days.
In the periods right after I delete the plug-in files and remove them from the trash, I have searched my whole computer for things with names like "Nielsen" or "FirefoxTracker," etc, but I'm not seeing anything. The only thing that showed up was in my Firefox profile folder, in the extensions folder some file called prefs.js with a bunch of code. It appeared to correspond to about:config extensions.installCache. In that, there's a bunch of stuff and
....[{"name":"app-system-local","addons":{"[email protected]":{"descriptor":"/Library/Application Support/Mozilla/Extensions/{ec8030f7-c20a-464f-9b0e-13a3a9e97384}/[email protected]","mtime":1382126687000},"{23fcfd51-4958-4f00-80a3-ae97e717ed8b}":{"descriptor":"/Library/Application Support/Mozilla/Extensions/{ec8030f7-c20a-464f-9b0e-13a3a9e97384}/{23fcfd51-4958-4f00-80a3-ae97e717ed8b}","mtime":1332977526000}}},{......
Interesting thing about this is the rest of the code is referencing a different folder than /Library/Application Support/Mozilla/Extensions/. All the rest of it looks at /Users/myname/Library/Application Support/Firefox/Profiles/eiey9ybc.default-1381002852316/extensions/, which is where my extensions are. There was a single folder in /Library/Application Support/Mozilla/Extensions/ with nothing in it. So I deleted it. (Probably shouldn't have, since I have no idea what I'm doing, but whatever). Then I tried deleting any /Library/Application Support/Mozilla/ altogether, since everything seems to be saved in the Firefox folder, not the Mozilla folder anyway. Unsurprisingly, that didn't work, and this plug-in keeps reappearing and the extension keeps re-enabling and every time it is enabled it crashes Firefox.
Anyway, anybody have any idea how I can delete this thing so I don't have to keep opening Firefox in safe mode?
Something similar happened a few months ago, but I couldn't figure out what was going on and ended up restoring factory settings. I'd rather not do that since 1) it doesn't seem to have worked last time, 2) I don't feel like reinstalling all my add-ons and fixing all my settings, and 3) I can get Firefox to work perfectly fine so long as my computer never goes to sleep - it definitely seems to have something to do with these Nielsen tracker plug-in things, since Firefox works fine whenever they are disabled.
Not really expecting responses, but thank you in advance to anyway who might know anything.

That wasn't the answer, but I appreciate the help. Nothing related is in the login items (just iTunes and a thing for my phone).
Further discoveries though:
When I was in system preferences, I saw Other- Plugsuit, and went in there. Under "unmanaged," "NielsenWebKitTiger" is there. If I click the little gear underneath and click "show in finder," I end up at Macintosh HD/Library/Application Support/SIMBL/Plugins/NielsenWebKitTiger.bundle/. I tried to delete this, but it keeps reappearing like the others when I restart the computer.
Furthermore, I have now found the extension's location-
Macintosh HD/Library/Application Support/Mozilla/Extensions/{ec8030f7-c20a-464f-9b0e-13a3a9e97384}/[email protected]
Tried deleting this, also keeps reappearing.
It is particularly confusing to me that I have so many different extensions folders. What is the difference between
Macintosh HD/Library/Application Support/Mozilla/Extensions/
Macintosh HD/Users/My Name/Library/Application Support/Mozilla/Extensions/
and
Macintosh HD/Users/My Name/Library/Application Support/Firefox/Profiles/eiey9ybc.default-1381002852316/Extensions/
The rest of my extensions are in the last of those three.
(And also, what's even the difference between Macintosh HD/Library/Application Support/ and Macintosh HD/Users/My Name/Library/Application Support/?)

Firefox Sync places "Tabs" from other devices all on a single page.

Before late yesterday and today, I had never used Firefox Sync. I did eventually find the results under the History menu, under "Tabs from other Devices". The system was not well explained. I searched the internet, and did not find any explanation of where to find the results. All of the "Tabs" were on one page, vertically listed from top to bottom. They were not in the order I had them in my browser windows, but appeared to be in somewhat of a random, haphazard order. Before Firefox crashed yesterday, I probably had 300 - 400 tabs open in the two windows. There is no way the current Sync system will be of any value to me. I have had crashes, for about the last year or so, because my Windows XP computer only has 1.5 Gb of memory, which is still more than a lot of XP computers had. An acquaintance has a Windows Vista computer with 2 Gb memory, and also experiences crashes. I recently purchased a Windows 7 64 bit computer with a lot of memory. I moved by bookmarks over ( for Firefox), and even got Netscape 4.8 running, even though it has a 16 bit installer, that will not run by itself on a 64 bit system, but there seems to be no easy way to transfer the contents of my Firefox tabs over. I considered using MozBackup, to transfer the tabs, but the author said he did not think that was a good idea.

I have most of the items bookmarked. Having 200 - 300 tabs open saves time, since I don't have to go to the bookmarks, if the tabs are already open. One problem has been crashes, but as long as I can restore a previous session, I can still get to the data. I had quite a few tabs open when I was planning to purchase a new computer. I also follow the stock market, and the weather. I was also looking at various VIrtual Private Networking (VPN) sites. At one time, I probably had 20 - 50 tabs open, just for those. I did bookmark a few, but unfortunately lost the VPN tabs, when Firefox crashed. Even if I don`t go to a particular group of tabs very often, leaving it open is faster, especially since I will know where they are. I often put the computer in standby mode, rather than shutting it off, especially if I will remain in the same location.

Firefox sync has wiped all my data!!!

My laptop's disk crashed, so I've just installed a new one, and thought "OK great, I have Firefox Sync, it'll have my passwords and bookmarks saved". Did it hell!? I used to use a plugin for syncing my passwords and bookmarks, which worked beautifully, but it stopped running after Sync came out. Now Firefox Sync has seemed to have deleted ALL of my bookmarks and passwords because I did not have a "sync key". How do I request my data to be restored? There was a LOT of information stored in there that I NEED! Please can somebody provide me with a solution, I'm happy to pay an admin fee or whatever it is just to restore this information.
- Justin

Hi JustinN,
I'm sorry to read that you had issues with your hard drive and that it caused a reset of your Sync account.
Unfortunately Sync is not a back-up system and it's main purpose is to synchronize your data across devices not to store it. To ensure this is done in a secure way the system uses a [https://support.mozilla.com/en-US/kb/where-can-i-find-my-firefox-sync-key#w_what-is-the-sync-key-used-for key] that you only know. It's vital that you keep a copy (i.e. a back up) of this key to ensure that you would have access if anything happens to your main device (i.e. your laptop).
Once you have reset your account you have literally deleted all the information under the previous key. This is performed for security reasons, to avoid anyone accessing your private date, and it can't be undone.
I'll encourage you to back up all your important information either in a cloud service or in a different physical device (i.e. dvds, portable hard-drives, etc).

Restoring OLD Firefox-Sync to new HD - all I am offered is creating NEW FF-S!

Firefox Hilfe for FF-Sync 19.9.2011 13:45
HD on my notebook crashed, so all the Firefox-Sync settings have been lost - well, at least locally. But what I regarded as a simple task of re-connecting online to grab my OLD FF-Sync Profile has proved impossible.
Could this be due to the update to 6.02? I had 5.00 before the HD crash.
I have the FF-Sync Name & Password - but ALL I am offered is a new account. I have set the new notebook's HD as a new device. But then I'm confronted with keys I have to enter - and, of course, this would give me a NEW FF-Sync account.
How can I revive my old (& saved!) FF-Sync settings?
In the hope that somebody can relieve me of my misery....
Mozilla41238

Q 1 & 2:
Partitioning is really a personal decision based primarily on what you do with your machine. There's really no RIGHT answer, just opinions. A typical OS X installation takes 10-20 GB of disk space, but that varies greatly depending on what you store in your users folder (music, photos, and movies take a lot of it) and which applications you want to run. I usually partition in 20-30 GB chunks, but then I'm heavily into beta-testing and have seven separate operating systems (4 OS X (Panther and Tiger) and 3 OS 9) installed on two internal HDs.
This allows me to run any of the three OSs as standalone"s, use separate OS 9s for Classic, clone any and then apply updates without worrying about the consequences, and gives me a lot of options. I also have a 300 GB external FWHD, partitioned, so that I can easily backup what's on the internal HDs.
Q 3:
Supposedly there's some software solution, but I haven't used any. Some people indicate there's problems associated with proprietary software solutions. Do a google search and see what you can find.
Q 4 & 5:
See answer to Q 1 & 2.
Q 6 & (7):
Personally, I'd reinstall on the old drive, use Migration Assistant to transfer you settings and Apps from the clone. Work with the new system, deleting apps you don't want, when you get it the way you want, clone it to the external, then clone it again to another partition and use that one for experimenting/playing around. That way, you have a good solid system, a good backup, and a playground.

Firefox sync: unknown error while syncing

Has anyone gotten firefox sync to work with firefox from [extra]? I can connect but I always get an unknown error when trying to actually sync. When running in a terminal no output is given.
Any advice?

Hm that's weird, everything work fine here both on Arch and XP.
According to this site http://www.neowin.net/forum/topic/942916-firefox-sync/ possibly is bug
Oh btw, take a look at your sync log, open new empty tab then
about:sync-log
Anyone here have same issue?

Firefox Sync can't connect behind Zscaler proxy

Last week the enterprise I work in changed their proxy to a Zscaler one. With the previous proxy I could use Firefox Sync without any trouble but since that it seems I can't use Sync anymore.
The error that shows says "Sync encountered an error while syncing: Incorrect account name or password. Sync will automatically retry this action" but I'm 100% sure that both account name and password are right because I haven't changed them and they work in my computer at home.
In my Firefox Preferences > Advanced > Network > Connection > Settings I'm using "Use system proxy settings" as I always did (tried with our PAC file in "Automatic proxy configuration URL" but haven't had any luck too), have all the Zscaler certificates installed and can browser to any allowed site.
The result of the last about:sync-log file is the following: https://pastebin.mozilla.org/8831301
Anyone can help me?

The logs provided might not be enough to determine what is happening on the proxy side. It was mentioned that the proxy might be refusing to send an auth header or something, but that's largely invisible to Firefox sync servers. It seems you already got the message to cordinate with rfkelly to find the request in logs to make sure.
Comparing this to your timestamp in the proxy on your network may reveal. Go to the #sync channel or we can file a bug at bugzilla.mozilla.org and needsinfo rfkelly with this troubleshooting information for more details. Please respond with any questions about this, we are happy to assist.

Firefox Sync doesn't work for me.

<pre><i>Locking duplicate thread.
Please continue here: [[/questions/970621]]
</i></pre>
It says, "Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action".
Is there a way for me to find anymore details about this error so i can post it here? Everytime i try to sync, it asks me to setup and account or use existing account. So i always use the existing account and i have to input my username, password, and recovery key every time. How can i make Firefox sync remember my information for my profile?

Try to delete the current sync account and set up a new account in case something is wrong with the account you currently use.
* https://services.mozilla.com/ Firefox Sync » Home
* https://account.services.mozilla.com/
Create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Use Firefox Sync to store bookmarks in the cloud?

Can I setup Firefox Sync even if I only have one device? If so, can I use Firefox Sync to backup my bookmarks to the cloud (instead of using a third-party extension?) I'm guessing that Sync stores bookmarks in the cloud because how else would it be able to merge bookmarks with another device (e.g., a phone)?

Sync does indeed store the data you choose to Sync in the cloud.
Because you need to retain a lengthy unique code in order to recover that data from a different installation of Firefox, many users find it not to be a good method of backup because that Recovery Key was lost in a hard drive crash or reformat. Make sure you store the key in a safe location outside of your computer along with your username and password.
If you end up choosing to use a different cloud backup service such as Crashplan or Carbonite, you can point it to your bookmarkbackups folder so you have a number of files for potential recovery. To get the full path to that hidden folder, the easiest way is to access it from within Firefox.
You can open your current Firefox settings (AKA Firefox profile) folder using
Help > Troubleshooting Information > "Show Folder" button
Double-click bookmarkbackups. You should see numerous files that are date and time coded. You can click after the folder name in the address bar to select and copy the path. (This is based on Windows 7, but I assume Windows 8.1 is similar from the desktop side.)

Firefox sync and ccleaner

I just started using Firefox sync and I have already begun to run into a problem. Whenever I put in all my log in information and product key into firefox sync, run sync, close firefox and run ccleaner, I always have to re-enter my sync data when I open firefox. Could someone help me with this issue? Thank you.

In CCleaner, under Application settings, Firefox/Mozilla, do no clean ''saved Passwords'' and ''Site Preferences''.

Firefox sync won't stay active, requires initial setup every time!

I have three computers using firefox sync, all macs. I set up my first firefox sync normally, then installed sync on the other two computers using my login credentials. Then I noticed that as I made bookmark changes that the other computers weren't updating or were updating incorrectly. I go to 'tools' and notice that sync isn't even on! It says 'set up sync' So I go through the steps again and I'm syncing again. The problem is that I'm having to set up again, and again, and again. Somehow sync is not staying active. Always 'set up sync' .

Brian Lynn wrote:
My mom's MacBook is making me tear my hair out.
When I am THERE it works. I can add the printer, print to it, do anything I want and its fine until I walk away.
Eventually delete the printer from the list and add from scratch using the IP-Printer option.
Also check the network settings of your Mom's Mac. Make sure that your network is on top of the list and eventually disable "Ask to join new networks"
Lupunus

Crash Firefox Sync always

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