Crash Mozilla

Last Crash ID: bp-a115df51-85f0-46e7-8627-c84ea2141221
Mozilla does not start
Safety Mode is not working

Sorry to hear that Firefox is crashing.
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from [https://www.mozilla.org mozilla.org] (or choose the download for your operating system and language from [https://www.mozilla.org/firefox/all/ this page]) and save the setup file to your computer.
#After the download finishes, close all Firefox windows (or open the Firefox menu [[Image:New Fx Menu]] and click the close button [[Image:Close 29]]).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]].
WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See [[Back up and restore information in Firefox profiles]]. 
Please report back to say if this helped you!

Similar Messages

Flash 9.0.31.0 Crashes Mozilla 1.7.8 in SuSE Linux 9.0

Any time there is a Flash file on a page, Mozilla will crash
fairly quickly. Just disappears without warning. I had the same
problem with v8.something of Adobe Flash. I switched back to Flash
7 for a while and decided to try 9.. thinking that issue might be
solved. Guess I'm wrong. And now a lot of sites are requiring Flash
8 or higher. I don't like the fact that I have to upgrade to
something that refuses to work.
I'm running SuSE Linux 9.0 and Mozilla 1.7.8.. It'd be nice
if this could be fixed. All dependencies are fine. I've checked a
lot of stuff and I'm hoping I just missed some mundane detail.
And you know, I really shouldn't have to go through this,
even if it is something simple. Flash is somewhat of a standard,
and thus it should work no matter what.

Flas Player 9 is useless for me

Flash Player 9.x and 10.x crashes Mozilla Firefox 5.x and 6.x

I'm running Windows 7 64-bit with 8GB of RAM and plenty of hard drive space.
I've been unable to visit any Web site with Mozila Firefox 5.x and now 6.x that has Flash content. Previously I had Flash Player 9.x and it was updated on August 13, 2011 to version 10.3.183.5.
I've manually disabled ALL plugins and determined that if I enable only the Shockwave Flash 10.3.183.5 plugin and visit a site that uses Flash content, such as http://www.native-instruments.com, Firefox will instantly crash and present me with the Mozilla Crash Reporter.
I do not have this issue with Internet Explorer 9.x or Google Chrome 13.x.
Other than the long, involved procedure involving the Backdoor.Ulrbot.C virus that Mozilla Support describes, are there any other suggetions you might have.
Thanks very much.

Well, according to http://support.mozilla.com/en-US/kb/Safe%20Mode,
You can elect to make the following changes:
Disable all add-ons: If you select this box and then click Make Changes and Restart then Firefox will start back up in its normal mode, except all your extensions, themes, and plugins will be disabled (not uninstalled).
So how can Flash Player plugin run in Firefox Safe Mode if it's a plugin and it's disabled?
I've already determined that Flash Player is the problem by having it as the only add-on (plugin) that's enabled. All other extensions and plugins except for Firefox are disabled. My theme is the default one.
The site I visit doesn't matter, if it has Flash content on the page I'm visiting Firefox instantly crashes.

Crash Mozilla Firefox 25.0.1 at a random time

Hello Please help solve the following problem .
Mozilla Firefox worked fine for the last half of the year and not a single drop here a couple of weeks ago the ...
From time to time, Mozilla Firefox started to fall. From start to fall it may take a couple of hours , maybe 24 hours to work out and then fall.
What I did :
1. Reinstalled the browser.
2 . Created a new profile from the old suffered only the tabs (sessionstore.js) , and bookmarks (bookmarkbackups).
3 . Cut off the antivirus and firewall.
- The same result .
I was looking for a problem tab - choose alternate each , pressed Ctrl + F5, committed navigate through the site. Do not fall - it's OK . Turned browser, went to make tea, come - crash ...
Here's a link to the Crash Report:
https://crash-stats.mozilla.com/report/index/10c7323c-82b4-438c-8172-0673d2131119

It seems that '''Rapport''' is outdated causing the crash. Please update Rapport.

Crashing Mozilla

Need essay writing help from (''website removed''), in order to beat deadline which is 24hrs from now. I am a grad student at Grand Canyon University. However, Mozilla keeps crashing every-time the site starts loading. The experience with the persistent nature of Mozilla is rather sickening, desperately need your professional guide out of this mess.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
[[Image:aboutcrashesFx29|width=520]]
 
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

10.2 flash crashes Mozilla upon opening, and I.e. no fb gaming

Thanks for any help.
I have spent the last hour reading thru some of this stuff and still makes no sense to me. I just know that when I open up my Mozilla-firefox whatever the latest version is upon opening it brings up a box and says "Firefox has stopped working" and in the drop down box says app crash hang time, and automatically closes me out of Firefox. So I am not a happy camper. Ok so i figure try IE not sure where to find version. Anyways i can get into it but when i go into fb and try playing the games it says i need newest version of flash. Which in my programs is showing it is installed. I have uninstalled and reinstalled several times. I have the 2010 version of norton 360. I do not understand a lot of the computer jargon so If someone could please use simply terms in helping me I would appreciate it. Thanks!

Hi, Well I spent part of yesterday doing the same thing on a Vista machine and the FF 3.6.15 update!!
Received that same message "FF has stopped working" I can't tell you how many times. It has nothing to do with Flash Player.
Finally, late this afternoon, received a message from FF that the Update only "partially" updated and Failed.
They tried again and must have fixed something since it is now working. What I noticed is that any Flash content would shut FF down.
If you want to Install FP(Flash Player) into IE, do this:
Download and SAVE the FP IE Installer to your Desktop: Use the one for Windows/Internet Explorer EXE Installer
http://www.adobe.com/products/flashplayer/fp_distribution3.html
Use the Administrator Account -A Must.
Disable any msn/aol/yahoo messenger services in the system tray(area near the clock)
Disable Norton
After that, then CLOSE all browser Windows, you only want to be looking at your Desktop
RUN the Installer and when it is finished, Reboot your computer
Restart you Anti-Virus if needed, then test here. You should be able to see the Flash logo animate(spin) and the version of Flash Player will be displayed. test the browser here: http://www.adobe.com/software/flash/about/
Thanks,
eidnolb

Windows 7 64bit - Mozilla Firefox v19.0.2 - Shockwave Flash - 11.6.602.180 YouTube crashing

Just started occurring today (3/14/2013), important details are in the title, what is going on, Mozilla? LiveLeak works fine FYI.

You can check for problems with current Flash plugin versions and try these:
*disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
*disable protected mode in Flash 11.3 and later
*disable hardware acceleration in the Flash plugin
*http://kb.mozillazine.org/Flash#Troubleshooting
*http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla.html
If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
*You can open the about:crashes page via the location bar, like you open a website.
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter

Application Basics Name Firefox Version 16.0.2 User Agent Mozilla/5.0 (Windows NT 6.1; rv:16.0) Gecko/201

The mian problem is that my firefox hangs when I am going to watch videos such as on Youtube after that when I minimize the firefox then it become ok for some time and then again hangs. Please help me how I can solve this problem because I dont like other browsers and I am using firefox for years but this problem started few days ago.

You can check for problems caused by recent Flash updates and try these:
*disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
*disable protected mode in Flash 11.3 and later
*disable hardware acceleration in the Flash plugin
*downgrade the Flash player to version 10.3 or 11.2
*http://kb.mozillazine.org/Flash#Troubleshooting
*http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla.html
*https://support.mozilla.org/kb/flash-113-doesnt-load-video-firefox

Firefox crashing every few minutes, no apparent pattern... help!

My five most recent crash reports are:
bp-cb319015-3c97-4b42-aefc-bf9e521302212/21/20135:57 AM
437b2d4a-0e40-4e2c-bfd1-fb76be3f2361-flash22/20/20136:12 AM
437b2d4a-0e40-4e2c-bfd1-fb76be3f2361-flash12/20/20136:12 AM
437b2d4a-0e40-4e2c-bfd1-fb76be3f2361-browser2/20/20136:12 AM
437b2d4a-0e40-4e2c-bfd1-fb76be3f23612/20/20136:12 AM
But when I checked the plug-ins page, it told me that my flash was good to go. Help would be much appreciated :)

hi pc28
Could you continue this in your previous thread because that has crash IDs about your issue.
Could you also post some recent crash IDs to see if things have changed?
See:
*[[/questions/954268]]
The crash reports in your previous thread indicate an issue with the Adobe Flash player
*https://crash-stats.mozilla.com/report/index/bp-ef24252c-49d5-4ae4-9177-a69d12130323
You can check for problems with current Flash plugin versions and try these:
*disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
*disable protected mode in Flash 11.3 and later
*disable hardware acceleration in the Flash plugin
*http://kb.mozillazine.org/Flash#Troubleshooting
*http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla.html

Flash player crashes in firefox but not in waterfox ??

i have tried the downgrade to ver 10 of flash. no problem in firefox but now my other programs that use flash will not run. error messages say that i am not up to the correct version. i uploaded waterfox and have had no problems using the latest flash. can you take the waterfox program segments and move them to firefox?
mark

You can check for problems with current Flash plugin versions and try these:
*disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
*disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
*disable hardware acceleration in the Flash plugin
*http://kb.mozillazine.org/Flash#Troubleshooting
*http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla.html

Constant freezes and crashes computer slows down past 3 days

for the past 3 days my firefox keeps crashing over and over, and it slows my computer. here is 1 (from many) crash report:
im using windows vista basic:
Mozilla Crash Reports
Product:
Report:
Advanced Search
Firefox 6.0.2 Crash Report
Visit Mozilla Support for Help
ID: 57e6fa0c-2351-4d8a-9dc6-7a9382110914
Signature: (null signature)
Details
Modules
Raw Dump
Extensions
Comments
Correlations
Signature
UUID 57e6fa0c-2351-4d8a-9dc6-7a9382110914
Date Processed 2011-09-14 05:21:56.364332
Uptime 35082
Last Crash 9.9 hours before submission
Install Age 6.7 days since version was first installed.
Install Time 2011-09-07 21:22:27
Product Firefox
Version 6.0.2
Build ID 20110902133214
Release Channel release
OS
OS Version
CPU
CPU Info
Crash Reason
Crash Address
User Comments
App Notes AdapterVendorID: 1002, AdapterDeviceID: 791f, AdapterDriverVersion: 8.512.0.0
D3D10 Layers? D3D10 Layers-
D3D9 Layers? D3D9 Layers-
Processor Notes Priority Job; /data/socorro/stackwalk/bin/stackwalk.sh returned no header lines for reportid: 294285188; No thread was identified as the cause of the crash; No signature could be created because we do not know which thread crashed; /data/socorro/stackwalk/bin/stackwalk.sh returned no frame lines for reportid: 294285188; /data/socorro/stackwalk/bin/stackwalk.sh failed with return code 1 when processing dump 57e6fa0c-2351-4d8a-9dc6-7a9382110914
EMCheckCompatibility True
Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{C4E37B58-9917-41C9-A7EC-C025783EBB50}] SEQPACKET 1 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{C4E37B58-9917-41C9-A7EC-C025783EBB50}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{4C47A21B-2676-45E4-92DC-475A5553D437}] SEQPACKET 6 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{4C47A21B-2676-45E4-92DC-475A5553D437}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C4C2C9D4-C5C7-4A9E-8728-BD5CE1DE2E6D}] SEQPACKET 0 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C4C2C9D4-C5C7-4A9E-8728-BD5CE1DE2E6D}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D35EEF5D-AAD2-4097-9C25-CBD2D8D7D2FE}] SEQPACKET 5 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D35EEF5D-AAD2-4097-9C25-CBD2D8D7D2FE}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{9CF5C47B-321A-49B9-BF9E-A154E39E294F}] SEQPACKET 4 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{9CF5C47B-321A-49B9-BF9E-A154E39E294F}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C4E37B58-9917-41C9-A7EC-C025783EBB50}] SEQPACKET 2 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C4E37B58-9917-41C9-A7EC-C025783EBB50}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{4C47A21B-2676-45E4-92DC-475A5553D437}] SEQPACKET 7 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{4C47A21B-2676-45E4-92DC-475A5553D437}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
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If the phone does not work if you set it up as new device, without using any backup afterwards, you should get it checked by visiting an Authorized Apple Service Provider or Apple Store next to your place, or call Apple Support, they even can test your device online.
Use iTunes to restore your iOS device to factory settings - Apple Support
iPhone - Contact Support - Apple Support

Mail crashes when trying to attach a filename with both Hebrew and English

Mail.app crashes when trying to attach a file whose filename has both Hebrew and English characters in it.
This even happens if the file is first zipped!
Any temporary solution/workaround until Apple fixes this bug?

This report is about the Flash plugin:
*bp-f13d802e-81d7-48fb-b101-ecdd22130310 3/9/2013 8:00 PM
Make sure that you have the latest version of all plugins.
*http://www.mozilla.org/plugincheck/
*http://www.adobe.com/software/flash/about/
*http://www.adobe.com/special/products/flashplayer/fp_distribution3.html
You can check for problems with current Flash plugin versions and try these:
*disable protected mode in Flash 11.3 and later
*disable hardware acceleration in the Flash plugin
*http://kb.mozillazine.org/Flash#Troubleshooting
*http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla.html

Firefox is crashing when loading specific pages.

I've tried disabling and re-enabling each plugin, I've downloaded the newest version of Firefox, and ''nsBrowserOpt.dll'' doesn't seem to be the problem. My computer recently (like two hours ago, haha) crashed and rebooted using Microsoft System Recover with a recovery date of February, if that has anything to do with it--prior to the computer crashing, Mozilla had a lot of hang-ups, but no crashing. I suspect malware, but I'm really not at all sure, because Norton keeps coming up with that little window that says "A recent attempt to attack your computer has been blocked." which is slightly unsettling. But I don't know where to go from there.
I'm really terrible at computers.

http://kb.mozillazine.org/Firefox_crashes#Yahoo.21_Application_State

My Firefox just keep crashing randomly after I reformat my computer

My firefox just keep crashing randomly and it is also quite often too. I dunno what is the problem. Here is the crash report id.
Report ID
<pre><nowiki>bp-ca5fdf93-e5ab-4705-9594-8a71a2130501
218db5a1-4731-4645-88b3-d4f56582eb4d
bp-ea436729-19bb-4122-b75b-c7bb92130430
bp-c8f87436-1e99-40fc-9b1a-d05922130426
62753bae-25b9-4930-a6be-09fbc4ead34b</nowiki></pre>

You can check for problems with current Flash plugin versions and try these:
*disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
*disable protected mode in Flash 11.3 and later
*disable hardware acceleration in the Flash plugin
*http://kb.mozillazine.org/Flash#Troubleshooting
*http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla.html

Firefox 19.0.2 crashes when opening it using touch-pad gestures on Windows 8

I'm having a problem with Firefox when launching it using gestures on my touch-pad. More specifically I have set a "Three-Finger Press" application gesture in Synaptics Touch-pad v7.2, and set it to open Firefox (and only Firefox).
When I open Firefox in this manner and then try to open tabs (and/or multiple tabs), Firefox freezes completely, and is unresponsive. However when I open Firefox from the pinned shortcut on my taskbar the problem does not occur (and never has when opening Firefox this way).
I am guessing I am basically the only one who has this problem - but I would love to get it fixed. Any ideas?

Only crash report that have a "bp-" prefix have been submitted. 
One crash report is about the Flash plugin.
You can check for problems with current Flash plugin versions and try these:
*disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
*disable protected mode in Flash 11.3 and later
*disable hardware acceleration in the Flash plugin
*http://kb.mozillazine.org/Flash#Troubleshooting
*http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla.html

Crash Mozilla

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