Crash Occuring When Trying To Make In-App Purchases
Whenever I try to buy stuff from apps or games, the application just completely crashes. I can't seem to find a reason why this is actually happening. I have been restarting it and still looking for an answer. My next thought is if I should restore the phone? I'm trying to lean away from this idea as I've heard there has been unfortunate consequences to it. If anyone can help, that would be great. Thanks.
Double tab Home button, delete App Store from multitask-bar.
Do a reset (Hold Sleep/Wake and Home buttons about 10 secs or more till Apple logo appears, ignore the Slide to Power Off that appears)
Note: You will not lose any data.
If no joy, restore from backup using iTunes
Finally restore as new without backup.
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Need help
Hello Meg,
I found a couple of articles with steps you can take when you are not able to connect to the iTunes Store. I recommend reviewing the following articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
Best,
Sheila M. -
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Apple - Support - iTunes - Contact Us
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