Crash of Elements 11 Organizer with 1 out of 4 catalogs
I migrated from PSE8 to PSE11 with 4 catalogs.
PSE 11 works okay with 3 catalogs while crashing with the 4th one.
Symptoms:
- Whe starting Organizer with the catalog it starts indexing of person-data. This stops at 0%. PSE does not respond any more (kept it for 3 hours) and needs to be terminated via Task Manager.
- When starting Organizer with Shift pressed, I can repair and optimize the catalog. When indexing similarity data (German: "Visuelle Ähnlichkeitsdaten erneut indizieren"), Organizer crashes after 100% - crash means: Organizer disapears from desktop and tasklist.
I also tried to repair and optimize the catalog in PSE8 beforehand. This works fine.
Thanks for your help.
tried this:
andaleebfatima1 schrieb:
Please try one thing.
First goto C:\ProgramData\Adobe\Elements Organizer\Catalogs folder and navigate inside your catalog folder. Rename face.thumb.9.cache file.
Launch Organizer with any one of the three catalogs with which the issue doesn't happen.
Now, click Ctrl+K and select Media Analysis. Uncheck all checkboxes. and come out of Preferences dialog.
Now open the problematic catalog and try repair optimize. Select one file and run People Recognition on it.
See if this helps.
Thanks
Andaleeb
Even though preference options are all unset, Organizer starts to restore face.thumb.cache and hangs at 0%, 15kb file size.
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From: [email protected]
To: [email protected]
Subject: Elements 10 organizer crashing
Re: Elements 10 organizer crashing
created by Howard_Woodard in Photoshop Elements - View the full discussion
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Thread 0 Crashed:
0 com.adobe.ElementsOrganizer9 0x0040f601 PtContactBookParserErrorHandler::fatalError(QXmlParseException const&) + 1
1 QtXml 0x06118c8b QXmlSimpleReaderPrivate::parseReference() + 571
2 QtXml 0x06119613 QXmlSimpleReaderPrivate::parseAttValue() + 611
3 QtXml 0x061197fa QXmlSimpleReaderPrivate::parseAttribute() + 234
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13 com.adobe.ElementsOrganizer9 0x0050b958 PtEmailCompose::slotBuildShares() + 264
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21 com.adobe.ElementsOrganizer9 0x000036b6 start + 54
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1 libSystem.B.dylib 0x9782f155 _pthread_start + 321
2 libSystem.B.dylib 0x9782f012 thread_start + 34
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1 libSystem.B.dylib 0x978302c6 _pthread_cond_wait + 1267
2 libSystem.B.dylib 0x97875539 pthread_cond_wait + 48
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0 libSystem.B.dylib 0x9780544e __semwait_signal + 10
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2 com.adobe.ElementsOrganizer9 0x00a0c873 ScObjects::BridgeTalkThread::run() + 163
3 com.adobe.ElementsOrganizer9 0x00a24aa8 ScObjects::Thread::go(void*) + 168
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0 libSystem.B.dylib 0x9780544e __semwait_signal + 10
1 libSystem.B.dylib 0x9782fdcd pthread_cond_wait$UNIX2003 + 73
2 ...ple.CoreServices.CarbonCore 0x93f75de3 TSWaitOnCondition + 126
3 ...ple.CoreServices.CarbonCore 0x93f54c36 TSWaitOnConditionTimedRelative + 202
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1 libSystem.B.dylib 0x9782fdcd pthread_cond_wait$UNIX2003 + 73
2 ...ple.CoreServices.CarbonCore 0x93f75de3 TSWaitOnCondition + 126
3 ...ple.CoreServices.CarbonCore 0x93f54c36 TSWaitOnConditionTimedRelative + 202
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0 libSystem.B.dylib 0x9780544e __semwait_signal + 10
1 libSystem.B.dylib 0x9782fdcd pthread_cond_wait$UNIX2003 + 73
2 com.adobe.CameraRaw 0x21326dca 0x212e1000 + 286154
3 com.adobe.CameraRaw 0x2164ccd4 EntryFM + 894068
4 com.adobe.CameraRaw 0x213e7606 0x212e1000 + 1074694
5 libSystem.B.dylib 0x9782f155 _pthread_start + 321
6 libSystem.B.dylib 0x9782f012 thread_start + 34
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0 libSystem.B.dylib 0x977fe266 mach_msg_trap + 10
1 libSystem.B.dylib 0x97805a5c mach_msg + 72
2 com.apple.CoreFoundation 0x94376e7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x94377b04 CFRunLoopRun + 84
4 com.adobe.ols.library 0x22005524 OLSHTTPTransaction::Execute() + 5260
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6 com.adobe.ols.library 0x22024f00 OLSServiceTask::PerformMessageExchangeServer(OLSAutoRefPtr<OLSElement> const&, OLSAutoRefPtr<OLSElement> const&) + 3194
7 com.adobe.ols.library 0x2202778f OLSServiceTask::ProcessUnhandledMessageList(OLSAutoRefPtr<OLSElement> const&, OLSAutoRefPtr<OLSElement> const&, OLSAutoRefPtr<OLSElement> const&, OLSMessageOrigin) + 2661
8 com.adobe.ols.library 0x21fd5b82 OLSClientSession::ProcessUnhandledMessageList(OLSAutoRefPtr<OLSElement> const&, OLSAutoRefPtr<OLSElement> const&, OLSAutoRefPtr<OLSElement> const&, OLSMessageOrigin) + 80
9 com.adobe.ols.library 0x21fdfa62 OLSClientSession::ProcessMessageList(OLSAutoRefPtr<OLSElement> const&, OLSAutoRefPtr<OLSElement> const&, OLSMessageOrigin) + 3150
10 com.adobe.ols.library 0x22026678 OLSServiceTask::ExecuteStateMessageExchangeServer() + 536
11 com.adobe.ols.library 0x2201dbc8 OLSServiceTask::ExecuteInternal() + 1392
12 com.adobe.ols.library 0x220409c9 OLSTask::Execute() + 437
13 com.adobe.ols.library 0x22042640 OLSWorkerThreadTaskManager::ProcessTasks(OLSTaskThread*) + 1440
14 com.adobe.ols.library 0x2204102b OLSTaskThread::Run() + 27
15 com.adobe.ols.library 0x22063627 OLSThread::ThreadProc(void*) + 29
16 ...ple.CoreServices.CarbonCore 0x93f73fbb PrivateMPEntryPoint + 56
17 libSystem.B.dylib 0x9782f155 _pthread_start + 321
18 libSystem.B.dylib 0x9782f012 thread_start + 34
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0 libSystem.B.dylib 0x977fe2ae semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x978302c6 _pthread_cond_wait + 1267
2 libSystem.B.dylib 0x97875539 pthread_cond_wait + 48
3 QtCore 0x05018d36 QWaitCondition::wait(QMutex*, unsigned long) + 278
4 QtNetwork 0x05e97446 QHostInfoAgent::run() + 566
5 QtCore 0x05017d6b QThreadPrivate::start(void*) + 187
6 libSystem.B.dylib 0x9782f155 _pthread_start + 321
7 libSystem.B.dylib 0x9782f012 thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x97873412 __sigwait + 10
1 com.adobe.ElementsOrganizer9 0x00945aad Pt::ThreadStartInternal(void*) + 29
2 libSystem.B.dylib 0x9782f155 _pthread_start + 321
3 libSystem.B.dylib 0x9782f012 thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x977fe2ae semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x978302c6 _pthread_cond_wait + 1267
2 libSystem.B.dylib 0x97875539 pthread_cond_wait + 48
3 com.adobe.ElementsOrganizer9 0x00940f97 Pt::CondVar::wait_(Pt::Mutex&, int) + 47
4 com.adobe.ElementsOrganizer9 0x0006fa01 PtBackground::start() + 85
5 com.adobe.ElementsOrganizer9 0x00945aad Pt::ThreadStartInternal(void*) + 29
6 libSystem.B.dylib 0x9782f155 _pthread_start + 321
7 libSystem.B.dylib 0x9782f012 thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x977fe2ae semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x978302c6 _pthread_cond_wait + 1267
2 libSystem.B.dylib 0x97875539 pthread_cond_wait + 48
3 com.adobe.ElementsOrganizer9 0x00940f97 Pt::CondVar::wait_(Pt::Mutex&, int) + 47
4 com.adobe.ElementsOrganizer9 0x0006fa01 PtBackground::start() + 85
5 com.adobe.ElementsOrganizer9 0x00945aad Pt::ThreadStartInternal(void*) + 29
6 libSystem.B.dylib 0x9782f155 _pthread_start + 321
7 libSystem.B.dylib 0x9782f012 thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x9784d6fa select$DARWIN_EXTSN + 10
1 libSystem.B.dylib 0x9782f155 _pthread_start + 321
2 libSystem.B.dylib 0x9782f012 thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x977fe266 mach_msg_trap + 10
1 libSystem.B.dylib 0x97805a5c mach_msg + 72
2 ...ia.Flash Player.authplaylib 0x227ae63e ExternalPlayer_Initialize + 1865604
3 libSystem.B.dylib 0x9782f155 _pthread_start + 321
4 libSystem.B.dylib 0x9782f012 thread_start + 34
Thread 14:
0 libSystem.B.dylib 0x977fe2ae semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x978302c6 _pthread_cond_wait + 1267
2 libSystem.B.dylib 0x97875539 pthread_cond_wait + 48
3 ...ia.Flash Player.authplaylib 0x225daba6 0x222f3000 + 3046310
4 ...ia.Flash Player.authplaylib 0x225fcf81 ExternalPlayer_Initialize + 90311
5 ...ia.Flash Player.authplaylib 0x225daf98 0x222f3000 + 3047320
6 libSystem.B.dylib 0x9782f155 _pthread_start + 321
7 libSystem.B.dylib 0x9782f012 thread_start + 34
Thread 15:
0 libSystem.B.dylib 0x977fe2ae semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x978302c6 _pthread_cond_wait + 1267
2 libSystem.B.dylib 0x97875539 pthread_cond_wait + 48
3 ...ia.Flash Player.authplaylib 0x225daba6 0x222f3000 + 3046310
4 ...ia.Flash Player.authplaylib 0x225fcf81 ExternalPlayer_Initialize + 90311
5 ...ia.Flash Player.authplaylib 0x225daf98 0x222f3000 + 3047320
6 libSystem.B.dylib 0x9782f155 _pthread_start + 321
7 libSystem.B.dylib 0x9782f012 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xbfffe2dc ebx: 0x06110e71 ecx: 0x00000001 edx: 0x013a8b48
edi: 0x0bc77a00 esi: 0xbfffdcc8 ebp: 0xbfffdce8 esp: 0xbfffdc88
ss: 0x0000001f efl: 0x00010202 eip: 0x0040f601 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x06118a50
Binary Images:
0x1000 - 0x10d0fff +com.adobe.ElementsOrganizer9 9.0.(20100905.m.9093) (9.0) <fab5fb9249357dc6ab9f9a8ba2259ee3> /Applications/Adobe Elements 9 Organizer.app/Contents/MacOS/Adobe Elements 9 Organizer
0x1aab000 - 0x20dffeb +AdobePDFL ??? (???) <fe54e3133de69491ddbf92f3d0cc5ae4> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
0x220b000 - 0x2f4efff +com.adobe.psl AdobePSL 12.0.0.7524 (12.0.0.7524) <cfbcb19a03f7d0951f488d68f05a25c5> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
0x328d000 - 0x33a1fff +AdobeACE ??? (???) <dd291a17ecf4fe205837ac1f5bc76940> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x33c4000 - 0x36d3ff7 +AdobeAGM ??? (???) <202752ce89505114dd17d5b087297a1f> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x3789000 - 0x37a4fff +AdobeBIB ??? (???) <6e3dc6a9066cb73664657f91d18860fb> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x37ae000 - 0x3aa0ff7 +AdobeCoolType ??? (???) <aec9eb8f2122170832072a8be3308ffa> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x3b28000 - 0x3b93ffb +com.adobe.amtlib amtlib 3.5.0.22 (3.5.0.22) <5f1923c1cacb1a7f261d580c26e50429> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x3baa000 - 0x3c42fff +com.adobe.AdobeExtendScript ExtendScript 4.1.23 (4.1.23.7573) <f68e96a7e657727509df4c412554cd4a> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScrip t
0x3ca1000 - 0x3d2fff7 +com.adobe.AdobeScCore ScCore 4.1.23 (4.1.23.1) <3b009a65e42912d2a923d26ba8425bf7> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
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0x94206000 - 0x942e6fff libobjc.A.dylib ??? (???) <3ca288b625a47bbcfe378158e4dc328f> /usr/lib/libobjc.A.dylib
0x942e7000 - 0x94303ff3 com.apple.CoreVideo 1.6.1 (48.6) <186cb311c17ea8714e918273c86d3c13> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
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0x9449f000 - 0x944beffa libJPEG.dylib ??? (???) <d23f3f3b9d168bf32f89449f83fa07f7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libJPEG.dylib
0x94564000 - 0x94564ffb com.apple.installserver.framework 1.0 (8) /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallServer
0x9457d000 - 0x946c5ff7 com.apple.ImageIO.framework 2.0.7 (2.0.7) <acf821a3c418fdc86ef02b654366f5f6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/ImageIO
0x9476a000 - 0x947c3ff7 libGLU.dylib ??? (???) <64d010e31d7596bd8f9edc6e027d1d0c> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x947c4000 - 0x94820ff7 com.apple.htmlrendering 68 (1.1.3) <fe87a9dede38db00e6c8949942c6bd4f> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework /Versions/A/HTMLRendering
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0x94b0f000 - 0x94b37ff7 com.apple.shortcut 1.0.1 (1.0) <37e4b08cfaf9edb08b8682a06c4ec844> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
0x94b6a000 - 0x94bc7ffb libstdc++.6.dylib ??? (???) <04b812dcec670daa8b7d2852ab14be60> /usr/lib/libstdc++.6.dylib
0x94bc8000 - 0x94bdefff com.apple.DictionaryServices 1.0.0 (1.0.0) <ad0aa0252e3323d182e17f50defe56fc> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryService s.framework/Versions/A/DictionaryServices
0x94bdf000 - 0x94cc0ff7 libxml2.2.dylib ??? (???) <b3bc0b280c36aa17ac477b4da56cd038> /usr/lib/libxml2.2.dylib
0x94cc1000 - 0x94ccfffd libz.1.dylib ??? (???) <5ddd8539ae2ebfd8e7cc1c57525385c7> /usr/lib/libz.1.dylib
0x94cd0000 - 0x94d77fec com.apple.CFNetwork 438.16 (438.16) <dbf00ca36a09edfae60ec44f9d7a9ef9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framewo rk/Versions/A/CFNetwork
0x94dd1000 - 0x94ec5ff4 libiconv.2.dylib ??? (???) <c508c60fafca17824c0017b2e4369802> /usr/lib/libiconv.2.dylib
0x94ec6000 - 0x94f81fe3 com.apple.CoreServices.OSServices 228.1 (228.1) <76fdc146b4d9937f9c5cbaa1512e0023> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
0x94f82000 - 0x94ffcff8 com.apple.print.framework.PrintCore 5.5.4 (245.6) <9ae833544b8249984c07544dbe6a97fa> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
0x94ffd000 - 0x9500cfff libsasl2.2.dylib ??? (???) <0ae9f3c08d8508d9dba56324c60ceb63> /usr/lib/libsasl2.2.dylib
0x9500d000 - 0x95014fff com.apple.agl 3.0.9 (AGL-3.0.9) <5a57ce58f8adb7825e1adb9f7cdea151> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x95b4d000 - 0x95f0bfea libLAPACK.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib
0x95f0c000 - 0x95f66ff7 com.apple.CoreText 2.0.5 (???) <5483518a613464d043455ac661a9dcbe> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.f ramework/Versions/A/CoreText
0x95f67000 - 0x95f6efe9 libgcc_s.1.dylib ??? (???) <f53c808e87d1184c0f9df63aef53ce0b> /usr/lib/libgcc_s.1.dylib
0x95faa000 - 0x95fbafff com.apple.speech.synthesis.framework 3.7.1 (3.7.1) <9a71429c74ed6ca43eb35e1f78471b2e> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynt hesis.framework/Versions/A/SpeechSynthesis
0x95fbb000 - 0x95ffdfef com.apple.NavigationServices 3.5.2 (163) <7f4f1766414a511bf5bc68920ac85a88> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.fram ework/Versions/A/NavigationServices
0x95ffe000 - 0x96005ff7 libCGATS.A.dylib ??? (???) <29154398dbefc2a1a97715e5af1e3552> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCGATS.A.dylib
0x96006000 - 0x9600afff libGIF.dylib ??? (???) <36f7b0255a81d97c7b360c3b11b4e462> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libGIF.dylib
0x9600c000 - 0x960bcfff edu.mit.Kerberos 6.0.14 (6.0.14) <673f107cdae80c084774a27bc7bc46c1> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x960c3000 - 0x960e7fff libxslt.1.dylib ??? (???) <adfe90a3d564d824d5ae0fa6df8d6c3f> /usr/lib/libxslt.1.dylib
0x960e8000 - 0x960f2feb com.apple.audio.SoundManager 3.9.2 (3.9.2) <0f2ba6e891d3761212cf5a5e6134d683> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound
0x960f3000 - 0x96120feb libvDSP.dylib ??? (???) <f39d424bd56a0e75d5c7a2280a25cd76> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib
0x96124000 - 0x961aeff7 com.apple.DesktopServices 1.4.9 (1.4.9) <f5e51a76d315798371b3dd35a4d46d6c> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv
0x961af000 - 0x961edfff libGLImage.dylib ??? (???) <2e570958595e0c9c3a289158223b39ee> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x961ee000 - 0x96519ff6 com.apple.QuickTime 7.6.9 (1680.9) <024f122335016a54f8e59ddb4c79901d> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x9651a000 - 0x968b7fef com.apple.QuartzCore 1.5.8 (1.5.8) <18113e06d296230d63a63b58baf35f55> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x968b8000 - 0x96cc8fef libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libBLAS.dylib
0x96cc9000 - 0x96ccdfff libmathCommon.A.dylib ??? (???) /usr/lib/system/libmathCommon.A.dylib
0x96cce000 - 0x9719ffbe libGLProgrammability.dylib ??? (???) <d5cb4e7997a873cd77523689e6749acd> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dyl ib
0x97213000 - 0x9748ffe7 com.apple.Foundation 6.5.9 (677.26) <c68b3cff7864959becfc7fd1a384f925> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x9765a000 - 0x9765afff com.apple.Carbon 136 (136) <a668670c206841fdcb893bfacddfd4b9> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x9765b000 - 0x97676ff3 libPng.dylib ??? (???) <c0791798fb92acc136c250a373449359> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libPng.dylib
0x97677000 - 0x9767effe libbsm.dylib ??? (???) <d25c63378a5029648ffd4b4669be31bf> /usr/lib/libbsm.dylib
0x9767f000 - 0x9769dfff libresolv.9.dylib ??? (???) <0e26b308654f33fc94a0c010a50751f9> /usr/lib/libresolv.9.dylib
0x9769e000 - 0x976d0fff com.apple.LDAPFramework 1.4.5 (110) <bb7a3e5d66f00d1d1c8a40569b003ba3> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x976db000 - 0x976f0ffb com.apple.ImageCapture 5.0.2 (5.0.2) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
0x976f1000 - 0x9776efeb com.apple.audio.CoreAudio 3.1.2 (3.1.2) <782a08c44be4698597f4bbd79cac21c6> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x9776f000 - 0x977fcff7 com.apple.framework.IOKit 1.5.2 (???) <7a3cc24f78f93931731203854ae0d891> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x977fd000 - 0x97964ff3 libSystem.B.dylib ??? (???) <c8f52e158bf540cc000146ca8a705958> /usr/lib/libSystem.B.dylib
0x97971000 - 0x979c2ff7 com.apple.HIServices 1.7.1 (???) <ba7fd0ede540a0da08db027f87efbd60> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices
0x979c3000 - 0x979e7feb libssl.0.9.7.dylib ??? (???) <5b29af782be5894be8b336c9c73c18b6> /usr/lib/libssl.0.9.7.dylib
0x97c88000 - 0x97d15ff7 com.apple.LaunchServices 292 (292) <a41286c7c1eb20ffd5cc796f791070f0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices
0x97d89000 - 0x97d8affc libffi.dylib ??? (???) <a3b573eb950ca583290f7b2b4c486d09> /usr/lib/libffi.dylib
0x97d8b000 - 0x97e56fef com.apple.ColorSync 4.5.3 (4.5.3) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x97e57000 - 0x97e6ffff com.apple.openscripting 1.2.8 (???) <a888b18c8527f71629702ed8dce9c877> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
0x97e70000 - 0x97e70ffd com.apple.Accelerate 1.4.2 (Accelerate 1.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0xb0000000 - 0xb000fff8 +com.adobe.ahclientframework 1.5.0.30 (1.5.0.30) <24b39c2f79b0bde3c6d01f0e943070c7> /Applications/Adobe Elements 9 Organizer.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylibI contacted Adobe and they were stumped too. No matter what they talked me through it still crashed. However, at some point someone from Adobe called me and was able to help.
What he did was delete PSE9 from my computer including all the files that are located elsewhere, i.e. in the library. After everything was gone we reloaded it and I now it works. I can't tell you where all the files are -- but I do know a lot of them were in the Library folder.
Good luck. I was pulling my hair out too. -
Photoshop Elements 12 Organizer Crashes when Importing Video Files
I recently upgraded from Photoshop Elements 10 to 12. Now if I import any of my videos, they import onto the hard drive but as soon as Elements tries to bring them into the catalog, Photoshop Crashes. When I re-open the Organizer, it crashes as soon as it processes my files. If I delete the video file from my hard drive, then it doesn't crash. I have lots of videos that were imported under Photoshop Elements 10 and they don't cause any problems.
I uninstalled Elements and re-installed but that didn't help.
I deleted my preferences but that didn't help.
I updated to 12.1 but that didn't help.
Here are the details of the crash.
Problem signature:
Problem Event Name: APPCRASH
Application Name: PhotoshopElementsOrganizer.exe
Application Version: 12.0.0.0
Application Timestamp: 5314d4d4
Fault Module Name: MSVCR100.dll
Fault Module Version: 10.0.30319.1
Fault Module Timestamp: 4ba1dbbe
Exception Code: c0000005
Exception Offset: 00002357
OS Version: 6.3.9600.2.0.0.256.103
Locale ID: 4105
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: 84a0
Additional Information 4: 84a09ea102a12ee665c500221db8c9d6
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262
If the online privacy statement is not available, please read our privacy statement offline:
C:\WINDOWS\system32\en-US\erofflps.txt
I have checked on another Windows 8.1 computer and it doesn't have problems so it isn't a general problem with Windows 8.1.
Also, it isn't a problem with that particular catalog (That catalog worked on my other computer and I get the error with a new catalog)
I re-downloaded Microsoft Visual C++ 2010 Service Pack 1 Redistributable Package and updated it since that seems to be what MSVCR100.dll is used for but that didn't help.
I get the problem with .MTS and .MT2S (AVCHD) video files but don't have the problem with .MP4 files.
I tried with a Safe Boot but I still have the problem.
I did a file cleanup using CCleaner but that didn't help either.
I ran System Mechanic to fix registry problems but that didn't help either.
I tried disabling my Norton Antivirus and Firewall but that didn't help.I do not have any version of Premiere Elements installed.
I never removed any files. This is a clean installation from a couple months ago when I got my new hard drive.
That file is located at "C:\Program Files (x86)\Adobe\Elements 12 Organizer\mc_codecs\mc_demux_mp2_ds.ax":
size: 1.61 Mb
Digital Signature: (name) Adobe Systems Incorporated / (signing time) September 24, 2013 6:35:46 PM
My machine/OS specs:
Windows 8.1 Pro x64
16 GB ram
Intel Core i7-3770K 3.5 GHz cpu
Samsung solid state drive with 250+ Gb free -
Elements 12 Organizer Crashing on Startup
Hi, my copy of Elements Organizer 12 running on Windows 7 is crashing on startup. It loads the program screen then windows immediately reports that the program has stopped working stating that "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I have tried the solutions suggested here: Premiere Elements 12 Organizer keeps crashing. and Elements Organizer 12 crashes after startup and have even renamed the entire adobe folder in "C:\Users\username\AppData\Roaming". This folder gets recreated when I open organizer but the program still crashes.
If I simply rename or delete pas.prf then it does not get recreated. While if I remove the Elements Organizer folder It gets created with just 3 files and the OLD folder in the "Elements Organizer\12.0\Organizer" folder as follows:
breeze_preprocess_config.xml
BreezeConfig.xml
Log.txt
Please can you advise me if there is anyway I can fix this without having to do a full reinstall? I am keen to retain the current catalogue if possible as I have over 15,000 rated pictures in it.
I notice that there is no catalog files in the locations mentioned in: Elements Organizer 12 crashes after startup, so could you please also advise if there is another location the catalog could be stored in under Windows 7?
Thanks
AdrianI've managed to partially solve my own problem so will outline it for anyone who has a similar issue.
Firstly the locations in the thread I linked to appear to me to just the preferences files rather than the actual catalogues. I think my catalogues are in the default location which is "C:\ProgramData\Adobe\Elements Organizer\Catalogs".
It was the catalogue itself which was corrupted and specifically the file thumb.5.cache in the root directory of the catalogue.I deleted this file and hey presto Elements Organizer will now load. Everything except the thumb nails seems to be fine so after a few hours rebuilding the thumbs I am back to where I was before the corruption.
My hypothesis for the cause of the crash was windows performing a restart after installing updates overnight while I had the organiser open. -
FAQ: How do I use Revel with the Elements 12 Organizer (Mobile Albums)?
FAQ: How do I use Revel with Photoshop Elements 12 Mobile Albums?
Photoshop Elements lets you upload your media to Adobe® Revel and then access it from any device. Media already present in your Revel libraries is downloaded into Elements Organizer, so that you can work with it. Adobe Revel is an app that lets you store your media in the cloud and share it privately or publicly. See the links below for additional informtion about using Elements 11 and Premiere Elements 12 with Revel.
If you check the option to make all your Elements photos and videos available in Mobile Albums, then Elements will move everything over to Mobile Albums, and upload it all to your Revel Library. Note that with mobile albums if you delete an image it will be deleted inElements and Revel.
If you have some mobile albums that you only want in elements and you have already made them mobile albums, there is a way to move them back. You can drag and drop a mobile album onto a local category. Media in the mobile album is downloaded as it exists in Revel and stored locally. Subsequentally, the downloaded media is deleted from Revel. You can select one or more of the photos in the Elements Organizer and right click on one of them and select Remove From Revel at the bottom of the list. That will move them out of Revel, and keep them in the Elements Organizer.
WHATS NEW:
http://helpx.adobe.com/premiere-elements/using/whats-new.html
http://helpx.adobe.com/photoshop-elements/using/whats-new.html
PHOTOSHOP ELEMENTS 12:
http://helpx.adobe.com/photoshop-elements/topics.html
http://helpx.adobe.com/pdf/elements-organizer_reference.pdf
http://tv.adobe.com/show/learn-photoshop-elements-12/
http://tv.adobe.com/watch/learn-photoshop-elements-12/setting-up-your-mobile-albums/
http://helpx.adobe.com/photoshop-elements/topics/getting-started-tutorials.html
http://tv.adobe.com/show/learn-photoshop-elements-12/
http://helpx.adobe.com/pdf/photoshop-elements_reference.pdf
http://helpx.adobe.com/photoshop-elements/topics/getting-started-tutorials.html
PREMIERE ELEMENTS 12:
http://helpx.adobe.com/premiere-elements/topics.html
http://helpx.adobe.com/premiere-elements/using/sharing-publish-share-panel.html
http://tv.adobe.com/watch/learn-premiere-elements-12/sharing-albums-on-the-web/
http://tv.adobe.com/watch/learn-premiere-elements-12/setting-up-your-mobile-albums/Also, bear in mind that few users of the full version of Photoshop are familiar with Photoshop Elements or Organizer, so many of us won't even know exactly what you mean.
I have to get back on this, Just recently bought Elements and Premiere for Mac (actually more for fun and possible use for a minor workshop, not for my professional workflow) and only had a short glance at it.
Just glanced at it again (still briefly) but there is a difference that you can't use in Bridge. Organizer has some shortcuts to fix images and creates a new version of the original.
This is not possible in Bridge. Also the Output Module in Bridge has a different approach to the create section in Organizer.
For me Bridge is the right tool and I'm sure "tweetybird" will benefit also after having learned a bit.
Especially the menu tools/Photoshop and the options in there will give better results (and far more control) to 'fix' ( I rather speak of optimize ) files to your satisfaction
But If you still need options from the create section that you will not have in the Output Module there is no objection to use Organizer for this by pointing it to the folder with finished files.
Its just a matter of the right tool for the right job -
Photoshop Elements 12 Organizer crashes when importing m2ts files
When I import my collection of images and videos using "Import / From file and folders...", Photoshop Elements 12 Organizer crashes when importing one of my .m2ts files. When I debug it I get:
Unhandled exception at 0x1543025B (mc_demux_mp2_ds.ax) in PhotoshopElementsOrganizer.exe: 0xC0000094: Integer division by zero.
Is there a way for me to import m2ts files successfully? If not, then is there a way to skip importing these files.I do not have any version of Premiere Elements installed.
I never removed any files. This is a clean installation from a couple months ago when I got my new hard drive.
That file is located at "C:\Program Files (x86)\Adobe\Elements 12 Organizer\mc_codecs\mc_demux_mp2_ds.ax":
size: 1.61 Mb
Digital Signature: (name) Adobe Systems Incorporated / (signing time) September 24, 2013 6:35:46 PM
My machine/OS specs:
Windows 8.1 Pro x64
16 GB ram
Intel Core i7-3770K 3.5 GHz cpu
Samsung solid state drive with 250+ Gb free -
Photoshop Elements 10 Organizer crashing
Photoshop Elements 10 Organizer crashes randomly, and with increasing frequency to the point I can barely use it. I've read through the forum items for the Editor crashing, but the steps enumerated don't seem to apply to Organizer. Help!
Photoshop Elements 10 Organizer crashes randomly, and with increasing frequency to the point I can barely use it. I've read through the forum items for the Editor crashing, but the steps enumerated don't seem to apply to Organizer. Help!
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I have repeatedly tried to re-open PE13 Organizer with no luck. The first time there was a message that the catalog was being organized and then it crashed. From that time on, I only get a crash message that it unexpectedly quit. How can I get the photos off the organizer so I can open it back up again? Thanks!
zna2212zna22121,
Close computer down, and restart. If it does not work, it should, then re-install. But, do not attempt more than 200 at a time it just cannot handle it ?
Good luck
Ps. I just dislike Organiser, (it is too slow, and disorganised) you can go from PE 13 Editor ( My wife tried it and went back to PE 6 ) and Process Multiple Files only 200 at a time. in Photoshop Elements, Organizer may handle it ?
We often do video production stills of 2,000 from PE 6 and we know it works ,when you use the images in Adobe CS5.5.2 Premiere Pro..for HD & Blue -ray transfers.. It is very easy ? -
Printing from Elements 9 Organizer causes PSE to crash
Whenever I try to print a picturem from Elements 9 Organizer, a window pops open that says: "Elements 9 Organizer has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." The window contains no error code or further information. My printer is an HP PSC 2170, and the most up-to-date driver already comes with Windows 7, which is my operating system. (I still have Elements 7 on my machine, and it can print without difficulty.) Does anyone have an idea how to fix this major problem with Elements 9?
We have the same issue, running Elements 9 and Windows 7 SP1 64-bit, and have tried a complete uninstall of Elements, reboot, re-install. We had added a new printer recently, so we also tried removing the printer and restarting. I've tried updating Organizer to 9.0.3, but the problem still occurs.
We can print any picture from edit mode, but if we select a picture or pictures and try to print from organizer, it crashes every time.
Anyone have ideas for further troubleshooting? -
Photoshop Elements 13 Organizer crashes when launched
I installed Photoshop Elements 13 a few days ago on my brand-new HP Envy laptop (Windows 8.1). I imported photos from two external hard drives, and experimented with tagging a few photo sets. I unplugged one of the hard drives, did some more tagging, and while I was tagging the Organizer crashed. When I tried to relaunch it, it crashed immediately after loading the catalog. After a restart, I relaunched the Organizer, and it stalled for several minutes while loading the catalog, then crashed as soon as the catalog was loaded. I've attempted to restart and relaunch several times and it always crashes immediately upon loading the catalog.
I do not have any version of Premiere Elements installed.
I never removed any files. This is a clean installation from a couple months ago when I got my new hard drive.
That file is located at "C:\Program Files (x86)\Adobe\Elements 12 Organizer\mc_codecs\mc_demux_mp2_ds.ax":
size: 1.61 Mb
Digital Signature: (name) Adobe Systems Incorporated / (signing time) September 24, 2013 6:35:46 PM
My machine/OS specs:
Windows 8.1 Pro x64
16 GB ram
Intel Core i7-3770K 3.5 GHz cpu
Samsung solid state drive with 250+ Gb free
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