Crash on launch of Premier Pro CC
I have installed Premier Pro CC and it won't open. It keeps crashing...?
[Title edited for greater clarity]
Message was edited by: Mark Mapes
More information needed for someone to help... please click below and provide the requested information
-PPro Information FAQ http://forums.adobe.com/message/4200840
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
-If Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
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I started the software, loaded a file, and started the analyzer. It then passed this over to Media Encoder as expected and the process chugged along merrily for about 30 minutes. At which point I got bored and decide to stop the process and use a much smaller file to test with.
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Thanks, BobwI uninstalled Quicktime, rebooted 3 times to clear the Windows registry cache, reinstalled Quicktime, rebooted, then tried running PMPRCC 7.2.2.
I got the same non-descript error. So, I checked the Resource Monitor it it showed only PMPRCC7.2.2 hung. I checked the wait chain and it looks like this:
Adobe Premier Pro.exe (PIC:7996) Thread: 1452
Adobe Premier Pro.exe (PIC:7996) Thread: 4152
Adobe Premier Pro.exe (PIC:7996) Thread: 5672
Adobe Premier Pro.exe (PIC:7996) Thread: 51042
Adobe Premier Pro.exe (PIC:7996) Thread: 1452
Adobe Premier Pro.exe (PIC:7996) Thread: 4152
I grabbed screen shots of all that, and also grabbed the lists of "Associated Handles" and "Associated Modules." I'm going to review the list of handles to see if there I can identify a file that has a date/time stamp near the time the problems start. Let me know if you want me to post either or both lists. -
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TIAThanks for the very comprehensive answer .
I can now give my system spec - summary first then the details as they're rather long.
Gigabyte P55-UD5 motherboard; i5 CPU, 4Gb RAM; 3HDD + 1 SSD.
I have Windows 7 Ultimate 32 loaded on one HDD and on the SSD.
Premier Pro worked OK running on the HDD but not after installing SSD.
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This probably means it's not the SSD as it still doesn't work when it's powered down.
I get the option to "create new" and "open existing"...
If I "open existing" I can search for projects (except I don't have any)
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I have all the latest Win 7 patches and the latest nVidia card drivers.
Running 1024x768 at 32 bit colour.
I've also run the routines suggested by John T Smith (thanks very much John)
So far no difference.
Is there a logging routine that can be enabled to see what's crashing at the point of failure?
Full Spec below (very long)
Operating System
MS Windows 7 Ultimate 32-bit SP1
CPU
Intel Core i5 750 @ 2.67GHz 31 °C
Lynnfield 45nm Technology
RAM
4.00 GB Dual-Channel DDR3 @ 666MHz (9-9-9-24)
Motherboard
Gigabyte Technology Co., Ltd. P55-UD5 (Socket 1156) 37 °C
Graphics
DELL 1503FP (1024x768@60Hz)
DELL 1503FP (1024x768@60Hz)
896MB GeForce GTX 260 (CardExpert Technology) 49 °C
Hard Drives
117GB OCZ-AGILITY3 (SATA) 128 °C
977GB Seagate ST31000528AS (SATA) 35 °C
1954GB Western Digital WDC WD2001FASS-00W2B0 (SATA) 43 °C
147GB Western Digital WDC WD1500HLFS-01G6U1 (SATA) 37 °C
Optical Drives
HL-DT-ST DVDRAM GH22LS50
Audio
Realtek High Definition Audio
Operating System
MS Windows 7 Ultimate 32-bit SP1
Installation Date: 01 August 2011, 18:43
Serial Number: TGF2C-HMWQG-GQ4R2-C4V6C-Y49WK
Windows Security Center
User Account Control (UAC) Disabled
Firewall Disabled
Windows Update
AutoUpdate Download Automatically and Notify Prior to Install
Windows Defender
Windows Defender Enabled
Antivirus
Antivirus Enabled
Company Name ESET
Display Name ESET NOD32 Antivirus
Product Version 4.2.64.12
Environment Variables
USERPROFILE C:\Users\Nick
SystemRoot C:\Windows
User Variables
TEMP C:\Users\Nick\AppData\Local\Temp
TMP C:\Users\Nick\AppData\Local\Temp
Machine Variables
ComSpec C:\Windows\system32\cmd.exe
FP_NO_HOST_CHECK NO
OS Windows_NT
Path
C:\Program Files\NVIDIA Corporation\PhysX\Common
C:\Windows\system32
C:\Windows
C:\Windows\System32\Wbem
%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\
C:\Program Files\Microsoft SQL Server\100\Tools\Binn\
C:\Program Files\Microsoft SQL Server\100\DTS\Binn\
C:\Program Files\QuickTime\QTSystem\
PATHEXT .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PROCESSOR_ARCHITECTURE x86
TEMP C:\Windows\TEMP
TMP C:\Windows\TEMP
USERNAME SYSTEM
windir C:\Windows
PSModulePath C:\Windows\system32\WindowsPowerShell\v1.0\Modules\
NUMBER_OF_PROCESSORS 4
PROCESSOR_LEVEL 6
PROCESSOR_IDENTIFIER x86 Family 6 Model 30 Stepping 5, GenuineIntel
PROCESSOR_REVISION 1e05
windows_tracing_logfile C:\BVTBin\Tests\installpackage\csilogfile.log
windows_tracing_flags 3
asl.log Destination=file
CLASSPATH
C:\Program Files\QuickTime\QTSystem\QTJava.zip
QTJAVA C:\Program Files\QuickTime\QTSystem\QTJava.zip
CPU
Intel Core i5 750
Cores 4
Threads 4
Name Intel Core i5 750
Code Name Lynnfield
Package Socket 1156 LGA
Technology 45nm
Specification Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
Family 6
Extended Family 6
Model E
Extended Model 1E
Stepping 5
Revision B1
Instructions MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, Intel 64
Virtualization Supported, Enabled
Hyperthreading Supported, Disabled
Fan Speed 1000 RPM
Bus Speed 133.2 MHz
Rated Bus Speed 2398.2 MHz
Stock Core Speed 2666 MHz
Stock Bus Speed 133 MHz
Average Temperature 30 °C
Caches
L1 Data Cache Size 4 x 32 KBytes
L1 Instructions Cache Size 4 x 32 KBytes
L2 Unified Cache Size 4 x 256 KBytes
L3 Unified Cache Size 8192 Kbytes
RAM
Memory slots
Total memory slots 4
Used memory slots 2
Free memory slots 2
Memory
Type DDR3
Size 4096 MBytes
Channels # Dual
DRAM Frequency 666.2 MHz
CAS# Latency (CL) 9 clocks
RAS# to CAS# Delay (tRCD) 9 clocks
RAS# Precharge (tRP) 9 clocks
Cycle Time (tRAS) 24 clocks
Command Rate (CR) 1T
Physical Memory
Memory Usage 63 %
Total Physical 3.49 GB
Available Physical 1.28 GB
Total Virtual 6.98 GB
Available Virtual 4.27 GB
SPD
Number Of SPD Modules 2
Motherboard
Manufacturer Gigabyte Technology Co., Ltd.
Model P55-UD5 (Socket 1156)
Chipset Vendor Intel
Chipset Model DMI Host Bridge
Chipset Revision 11
Southbridge Vendor Intel
Southbridge Model P55
Southbridge Revision 05
System Temperature 37 °C
BIOS
Brand Award Software International, Inc.
Version F11c
Date 11/09/2010
Voltage
CPU CORE 0.832 V
MEMORY CONTROLLER 1.584 V
+3.3V 3.280 V
+5V 4.946 V
+12V 3.072 V
-12V -12.352 V
-5V -0.960 V
+5V HIGH THRESHOLD 3.629 V
CMOS BATTERY 3.296 V
CPU 0.832 V
PCI Data
Slot PCI
Slot Type PCI
Slot Usage Available
Bus Width 32 bit
Slot Designation PCI
Slot Number 0
Slot PCI
Slot Type PCI
Slot Usage Available
Bus Width 32 bit
Slot Designation PCI
Slot Number 1
GeForce GTX 260
GPU GT200
Device ID 10DE-05E2
Revision A2
Subvendor CardExpert Technology (10B0)
Current Performance Level Level 1
Current GPU Clock 300 MHz
Current Memory Clock 250 MHz
Current Shader Clock 600 MHz
Voltage 1.050 V
Technology 55 nm
Die Size 576 nm²
Transistors 1400 M
Release Date Jun 16, 2008
DirectX Support 10.0
DirectX Shader Model 4.0
OpenGL Support 3.0
Bus Interface PCI Express x8
Temperature 48 °C
Driver nvlddmkm.sys
Driver version 8.17.12.8562
ForceWare version 285.62
BIOS Version 62.00.49.00.03
ROPs 28
Shaders 192 unified
Memory Type GDDR3
Physical Memory 896 MB
Virtual Memory 2432 MB
Bus Width 64x7 (448 bit)
Anti Aliasing Modes -?-
Filtering Modes Bilinear, Trilinear, 2x Anisotropic, 4x Anisotropic, 8x Anisotropic, 16x Anisotropic
Noise Level Moderate
Max Power Draw 182 W
Count of performance levels : 3
Level 1 - "Default"
GPU Clock 300 MHz
Memory Clock 250 MHz
Shader Clock 600 MHz
Level 2 - "2D Desktop"
GPU Clock 400 MHz
Memory Clock 250 MHz
Shader Clock 800 MHz
Level 3 - "3D Applications"
GPU Clock 625 MHz
Memory Clock 1100 MHz
Shader Clock 1348 MHz
Hard Drives
OCZ-AGILITY3
Manufacturer Unknown manufacturer
Heads 16
Cylinders 16383
SATA type SATA-II 3.0Gb/s
Device type Fixed
ATA Standard ATA8-ACS
LBA Size 48-bit LBA
Power On Count 57 times
Power On Time 142 Days 7 Hours
Speed, Expressed in Revolutions Per Minute (rpm) Not used (SSD Drive)
Features S.M.A.R.T., APM, NCQ, TRIM, SSD
Transfer Mode SATA III
Interface SATA
Capacity 117GB
Real size 120,034,123,776 bytes
RAID Type None
S.M.A.R.T
01 Read Error Rate 095 (095 worst) Data 00005FBC5E
05 Reallocated Sectors Count 100 (100) Data 0000000000
09 Power-On Hours (POH) 097 (097) Data 0000000D57
0C Device Power Cycle Count 100 (100) Data 0000000039
AB 000 (000) Data 0000000000
AC 000 (000) Data 0000000000
AE 000 (000) Data 000000000C
B1 000 (000) Data 0000000001
B5 000 (000) Data 0000000000
B6 000 (000) Data 0000000000
BB Reported Uncorrectable Errors 100 (100) Data 0000000000
C2 Temperature 128 (129) Data 0000810080
C3 Hardware ECC Recovered 120 (120) Data 00005FBC5E
C4 Reallocation Event Count 100 (100) Data 0000000000
C9 Soft Read Error Rate 120 (120) Data 00005FBC5E
CC Soft ECC Correction 120 (120) Data 00005FBC5E
E6 GMR Head Amplitude 100 (100) Data 0000000064
E7 Temperature 100 (100) Data 0000000000
E9 000 (000) Data 0000000622
EA 000 (000) Data 00000005B3
F1 Total LBAs Written 000 (000) Data 00000005B3
F2 Total LBAs Read 000 (000) Data 0000000C34
Temperature 128 °C
Temperature Range bad (greater than 55 °C)
Status Good
Partition 0
Partition ID Disk #0, Partition #0
Disk Letter C:
File System NTFS
Volume Serial Number 4E0A8E19
Size 112GB
Used Space 53GB (48%)
Free Space 59GB (52%)
ST31000528AS
Manufacturer Seagate
Form Factor 3.5"
Heads 16
Cylinders 16383
SATA type SATA-II 3.0Gb/s
Device type Fixed
ATA Standard ATA8-ACS
LBA Size 48-bit LBA
Power On Count 101 times
Power On Time 283 Days 17 Hours
Speed, Expressed in Revolutions Per Minute (rpm) 7200
Features S.M.A.R.T., AAM, NCQ
Transfer Mode SATA II
Interface SATA
Capacity 977GB
Real size 1,000,204,886,016 bytes
RAID Type None
Partition 0
Partition ID Disk #1, Partition #0
Disk Letter E:
File System NTFS
Volume Serial Number B8792F94
Size 932GB
Used Space 304GB (33%)
Free Space 627GB (67%)
WDC WD2001FASS-00W2B0
Manufacturer Western Digital
Form Factor TB/3.5-inch (new format)
Business Unit/Brand Desktop/WD Caviar®
Interface/Connector SATA 3 Gb/s with 22-pin SATA connector/SATA 1.5 Gb/s with 22-pin SATA connector (Mobile)
Heads 16
Cylinders 16383
SATA type SATA-II 3.0Gb/s
Device type Fixed
ATA Standard ATA8-ACS
LBA Size 48-bit LBA
Power On Count 157 times
Power On Time 405 Days 3 Hours
Speed, Expressed in Revolutions Per Minute (rpm) 7200
Features S.M.A.R.T., APM, AAM, NCQ
Transfer Mode SATA II
Interface SATA
Capacity 1954GB
Real size 2,000,398,934,016 bytes
RAID Type None
Partition 0
Partition ID Disk #2, Partition #0
Disk Letter F:
File System NTFS
Volume Serial Number 5CB9E9C6
Size 1863GB
Used Space 1651GB (89%)
Free Space 211GB (11%)
WDC WD1500HLFS-01G6U1
Manufacturer Western Digital
Form Factor GB/2.5- to 3.5-inch backplane adapter
Business Unit/Brand Enterprise/WD VelociRaptor®
Interface/Connector SATA 3 Gb/s with 22-pin SATA connector/SATA 1.5 Gb/s with 22-pin SATA connector (Mobile)
Heads 16
Cylinders 16383
SATA type SATA-II 3.0Gb/s
Device type Fixed
ATA Standard ATA8-ACS
LBA Size 48-bit LBA
Power On Count 257 times
Power On Time 706 Days 8 Hours
Speed, Expressed in Revolutions Per Minute (rpm) 10000
Features S.M.A.R.T., AAM, NCQ
Transfer Mode SATA II
Interface SATA
Capacity 147GB
Real size 150,035,717,632 bytes
RAID Type None
Partition 0
Partition ID Disk #3, Partition #0
Size 99.0 MB
Partition 1
Partition ID Disk #3, Partition #1
Disk Letter D:
File System NTFS
Volume Serial Number 92D68756
Size 140GB
Used Space 106GB (76%)
Free Space 34.0GB (24%)
Audio
Sound Cards
Realtek High Definition Audio
Logitech Mic (Communicate STX)
Playback Devices
Speakers (Realtek High Definition Audio) (default)
Realtek Digital Output (Realtek High Definition Audio)
Recording Devices
Microphone (Realtek High Definition Audio) (default)
Microphone (2- Logitech Mic (Communicate STX))
Realtek Digital Input (Realtek High Definition Audio)
Speaker Configuration
Speaker type Stereo
Peripherals
Microsoft USB Dual Receiver Wireless Keyboard (IntelliType Pro)
Device Kind Keyboard
Device Name Microsoft USB Dual Receiver Wireless Keyboard (IntelliType Pro)
Vendor Microsoft
Location Microsoft Hardware USB Keyboard
Driver
Date 5-18-2011
Version 8.20.409.0
File C:\Windows\system32\DRIVERS\kbdhid.sys
File C:\Windows\system32\DRIVERS\kbdclass.sys
Microsoft USB Dual Receiver Wireless Mouse (IntelliPoint)
Device Kind Mouse
Device Name Microsoft USB Dual Receiver Wireless Mouse (IntelliPoint)
Vendor Microsoft
Location Microsoft Hardware USB Mouse
Driver
Date 5-18-2011
Version 8.20.409.0
File C:\Windows\system32\DRIVERS\point32.sys
File C:\Windows\system32\DRIVERS\mouhid.sys
File C:\Windows\system32\DRIVERS\mouclass.sys
File C:\Windows\system32\wdfcoinstaller01009.dll
EPSON Perfection1650
Device Kind Camera/scanner
Device Name EPSON Perfection1650
Vendor Unknown
Location Port_#0001.Hub_#0002
Driver
Date 2-15-2007
Version 5.7.1.0
File C:\Windows\system32\drivers\usbscan.sys
Logitech QuickCam Communicate STX
Device Kind Camera/scanner
Device Name Logitech QuickCam Communicate STX
Vendor Logitech
Location 0000.001a.0000.002.000.000.000.000.000
Driver
Date 5-9-2007
Version 11.0.0.1213
File C:\Program Files\Common Files\logishrd\WUApp32.exe
File C:\Windows\system32\drivers\LV302V32.SYS
File C:\Windows\TWAIN_32\QuickCam\lvWIAext.dll
File C:\Windows\system32\lvcodec2.dll
File C:\Windows\system32\LVUI2.dll
File C:\Windows\system32\LVUI2RC.dll
File C:\Windows\system32\drivers\LVUSBSta.sys
File C:\Windows\system32\lvci1100.dll
File C:\Windows\system32\lvcoinst.ini
File C:\Windows\system32\Repository.reg
Logitech Mic (Communicate STX)
Device Kind Audio device
Device Name Logitech Mic (Communicate STX)
Vendor Logitech
Location 0000.001a.0000.002.000.000.000.000.000
Driver
Date 5-9-2007
Version 11.0.0.1213
File C:\Program Files\Common Files\logishrd\WUApp32.exe
File C:\Windows\system32\drivers\LVUSBSta.sys
File C:\Windows\system32\drivers\lv302af.sys
File C:\Windows\system32\drivers\drmk.sys
File C:\Windows\system32\drivers\portcls.sys
File C:\Windows\system32\drivers\USBAUDIO.sys
File C:\Windows\system32\lvci1100.dll
File C:\Windows\system32\lvcoinst.ini
File C:\Windows\system32\Repository.reg -
After effects and Premier pro corrupted after dynamiclinkserver crash CS6
Hi guys,
The title says it all really.
I was trying to render an after effects file in CS6
I opened Premier Pro and created a dynamic link. this crashed after a while and both programs now fail to start up.
I have tried most of the suggested fixes to no avail.
For information: I also have CC installed and it runs fine. If i log in as another user with a clean profile then they run fine. So im guessing its a common user based issue.
premier pro just stops working on launch
After effects freezes on the mediacore loading. It then gives a message saying Quicktime is not installed on this computer (It is). If i click okay it then proceeds to crash with a dialogue box which refers to the dynamiclinkserve.exe
Becasue it seems to be profile based im thinking a reinstall wont make any difference here.
All help greatly appreciated
all the best
chrisFIXED!
if you have this issue the best way to see if the dynamiclink server is in a crash loop. It will intermittently freeze your machine. On the task manager you will see it starting and quitting.
see http://forums.adobe.com/message/3196845#3196845
post 15. Solved it for me (the prefs in dynamiclinkmanager)
cheers
chris -
Premier Pro 2014 will not launch
I've downloaded Premier Pro 2014 and tried to launch it, but it freezes every time and won't even force quit. I have to hard crash the whole computer to get out of it.
I've tried reinstalling, setting the permissions to read/write in the Adobe folder in the library, and tried to reset the preferences on launch as described here. But nothing works.
Also I'm having basically the same problem with After Effects 2014.
I think it has something to do with Media Core, but I can't figure out how to remedy. Earlier versions of PP CC and AEP CC are both working fine. Just these new versions will not launch.
Any help would be greatly appreciated.
Computer is a MacPro, 2.93 Ghz Quad-Core with 10GB of RAM.
Thanks!It's working! Yay!
Strangely, there is no 8.0 folder in the Plug-ins folder. So I pulled the plugins out of the 7.0>MediaCore folder and then was able to launch PP 2014. After getting it running. I quit PP and dragged the plug-ins back into the 7.0>MediaCore folder and was able to launch PP 2014. And this time it launched with all the plug-ins.
I was also able now to launch After Effects CC 2014 with all its plug-ins working.
Is it possible there's a different file structure for PP 2014 Plug-ins?
Anyway it's working. Thanks for your help. -
Premier Pro CC keess crashing on Export
Hello,
Have been using PP CC for a while now having migrated from FCP 7 last year. Everything fine and really enjoying the experience.
Until today that is! When I try to export a sequence from the timeline PP hangs. Not a regular crash with spinning wheel, but no buttons work and all menu functions are greyed out execpt for the Apple menu/Premier Pro from which I can select Hide/Show Premier Pro and Hide/Show Others etc.
I have looked around the forum and found numerous entries about quitting Cloud, logging out, logging back in, which I have done; I have uninstalled Cloud and reinstalled it and get the same results. I have even opened up another project and tried to export sequence from timeline also with the same results.
I have checked Preferences and my Cloud account appears in the users. Am totally flumoxed!
I am on Mac OS 10.8.5 on a 3.4ghz intel Core i7 with 16GB ram. Premier Pro Version is 7.2.2 Creative Cloud is 1.5.0.367 (seems long!) Cloud says all applications are totally up-to-date.
Any help/suggestions much appreciated thanks.
AndyYou need to be in http://forums.adobe.com/community/premiere?view=discussions
This forum is about the Cloud as a delivery process, not about using individual programs
If you start at the Forums Index http://forums.adobe.com/index.jspa
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says ALL FORUMS) to open the drop down list and scroll
Before you go there to ask for program user help, some links to read
I am on Windows, but have a few saved Mac discussions that may help (or, may not... but free to read)
Mac and Root User http://forums.adobe.com/thread/879931
-and http://forums.adobe.com/thread/940869?tstart=0
Mac & nVidia Driver http://forums.adobe.com/thread/1075592
-and http://www.nvidia.com/object/mac-driver-archive.html
Mac Retina Bug http://forums.adobe.com/thread/1159632
Troubleshooting guide for Mac freeze
http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
http://blogs.adobe.com/aftereffects/2011/02/troubleshooting-quicktime-errors-with-after-ef fects.html
External speakers stop playback http://forums.adobe.com/thread/1370072?tstart=0
OSX Crash http://helpx.adobe.com/creative-cloud/kb/ame-premiere-crash-launch-export.html -
"Sorry a serious error has occurred that requires Adobe Premier to shut down. THis only started today and I have been using Premier without issue until then. There was an adobe update a few weeks ago but it worked fine afterwards. This is a nightmare as I need to finish a large project and I cant even open it at the moment. I did see some blog posts with similar issues referring to third party plug ins from RedGiant software. I do have Colorista II so I followed the instructions t disable it but it made no difference. Does anyone have any suggestions? I am using a 2011 iMac, 3.4Ghz Core i7 32GB Ram and AMD Radeon HD 6970M
IF you got a kernel panic, then you may need more than a time machine backup. I would be inclined to run Disk Utility verify disk (and repair disk from Disk Utility on the installer DVD if verify disk showed problems) then I would download and reinstall the 10.6.2 combo update. It can be gotten at http://support.apple.com/kb/DL959
If Mail still crashes on launch after that, maybe try reinstalling Mail from the "optional installs" package that is on the installer DVD -- you can pick onesey-twosey from a select list of OEM applications, that includes Mail, to reinstall.
In either event, I would run software update after a combo update and/or mail reinstall to make sure everything is back up to the latest and greatest. Lastly, maybe a "rebuild mailbox." -
SOMEONE AT ADOBE PLEASE HELP!!!
I have had no problems editing Red Epic 4K R3D files in the past revisions of Premier CC but ever since creative cloud updated me to the latest Premier CC 2014 (8.0.1) I cant get any serious work done as my system is crashing on startup, or after a few minutes of work, freezing on playback at times, giving me artifacts at times and is just a miserable and frustrating experience I can get NOTHING done with!!!
How could Adobe release a piece of so called professional software like this with these now obvious MAJOR issues so many of us are experiencing, wasting massive time and money for all of its users and how can I get this running properly and stable as our livelihoods depend on this software to work and thats what we pay Adobe for ???
I am currently working on :
Mac OSX 10.9.3
Mac Pro 5,1 Tower
Nvidia GTX 660 2GB Graphics card
Cuda Drivers 6.0.37
I use a SSD swap drive and boot drive of 1/2 TB
I have a 6TB internal Raid for all my media files
I am editing 4K Red R3D files in a 4K timeline that I had no problem editing in previous version of Premier CC ???
If Adobe would have thought before changing the file compatibility with the new Premier Pro CC 2014 where you cant load a file updated to this new version back into Premier Pro CC previous revision or included some kind of import / export to and from previous versions I think we would all at least be operational again right now until Adobe can fix its errors in this new revision but they obviously didn't care to think about compatibility, safeguards for users and just adding more new features with a new file format in a buggy piece of software?
I have wasted days now on trying to solve these problems following other users in this forums suggestions including the following listed below:
• Reinstalled my OS downgrading to 10.9.3 originally thinking it was something OS related since I updated to 10.9.4 around the same time this all started happening
• Uninstalled / reinstalled Premier Pro CC 2014
• I have updated my permissions to read/write on my main user account on the Adobe Library files
• I have updated my permission to read/write on my main user account on my overall drive
• I have reverted my CUDA drivers back one revision as these were recently updated as well
I AM TIRED AND FRUSTRATED WITH ALL OF THIS NONSENSE WHEN I JUST NEED TO EDIT SO CAN SOMEONE AT ADOBE PLEASE SHED SOME LIGHT ON ALL OF THIS AND GET ME BACK TO A PLACE WHERE I CAN USE THE SOFTWARE I PAY FOR AND NEED TO BE ABLE TO WORK WITH TO KEEP MY BUSINESS OPERATING AND COMPLETE THE WORK MY CLIENTS ARE WAITING FOR ???
Originally I was very impressed with Adobe CC and Premier CC once I started to work with it after many years of abandoning the use of Premier as a Final Cut Pro 7 user but later decided to try Adobe again when Apple abandoned its pro base with the original Final Cut X. I also did not think this new cloud software model was all that bad over the old boxed method. This was all also before the big Final Cut Pro X update in December 2013/early 2014 where Apple appears to be back to support the real Pros but I have stuck with Adobe CC and Premier CC and been happy since that time. Now I am wondering if this was wise as I have had a number of other issues with other CC Apps, updates, etc and this is starting to feel like Creative Cloud is becoming a big, sloppy, buggy mess to me?Also...
Add to right click menu of timelines an entry for "go to next keyframe" and "go to last keyframe" a la After Effects, we should also be able to assign a kb shortcut to this.
There are buttons on either side of the create keyframe button to advance forward or backward in the effects control panel or timeline.
You can also advance forward or backward in the effects control window by holding shift while dragging the playhead.
Allow copy/paste of selection of audio/video effects, not just one at a time. Sure we can copy/paste attributes but since we can also copy/paste effects it would only make sense to allow to copy/paste a selection of effects.
I guess I don't get this one. If I have 5 effects on a clip, I can simply command-click on the ones I want to copy over to the other clip. -
Premier Pro CC and Media Encoder crashing on long file export.
Please forgive the length of this inquiry. But it is complicated and has a lot of variables.
I have an hour long mixed format timeline both Red 3K footage and Black Magic ProRes 1080P footage that I want to make a DVD from and it takes forever and crashes half way through. I have tried doing it every way possible and the only way I was able to get even a partial export was using the "MPEG 2 DVD" export option in Premier CC. It goes fast at first telling me it will take about 2 hours but even though it starts quickly doing about 15 fps it slows down to less than 1 fps and finally just stops and crashes my Cuda Core enabled Macbook Pro Laptop.
I really don't know who to ask about this since there are so many different variables. I never had a problem like this on my MBP with PP6 on a 4K timeline exporting to DVD or Blue Ray or to H-264 or Even Prores. But I wasn't mixing formats either. But on this project the first 20-30 minutes of footage goes through fine in a couple of hours but something seems to be bogging down the system on longer projects. My work around was to break the project up into multiple exports and combining them on the DVD timeline but I can't do this on every project. I thought maybe it was a corrupted clip somewhere in the timeline but when I broke the timeline up into several parts I had no problems.
I did notice a dramatic variance in the time it took to export footage based on the sequence settings. A one minute timeline comprised Red 3K footage and ProRes 1080P footage Here are some sample export results:
From a Red raw 3K timeline 2880x1620 with 1080P Prores footage upscaled 150%)
to .m2v Mpeg 2 720x480 format 1:48 Minutes ***
to .mov Prores 422HQ 1080P 22 Minutes
to .mov H.264 1080P 22 Minutes
to .m2v Mpeg 2 1080P 22 Minutes
From a 1080P timeline Prores footage at 100% (Red footage downscaled to 67%)
to .m2v Mpeg 2 720x480 format 13 Minutes
to .mov Prores 422HQ 1080P 13 Minutes
to .mov H.264 1080P 14 Minutes
to .m2v Mpeg 2 1080P 14 Minutes
Since I am going to DVD, I chose the fastest option Red to m2v Mpeg 2 720x480 format which only took 1:48 per minute. Why? I have no idea. Maybe someone here knows the answer. But again these numbers are for a ONE MINUTE clip when I tried to convert the whole hour timeline to the 720x480.m2v DVD File the Red timeline froze my computer after several hours even though I had set sleep mode to “Never” and turned the display off manually and I had to convert it in multiple chunks. In 20-30 minute chunks it did go fast about 1:48 per minute like the test indicated. But I would like to be able to convert the whole hour and not to have to try to stitch the clips together in my DVD authoring program.
I don’t want to have to avoid using multiple formats on the same timeline or waste time transcoding everything to the same format.
Can anyone give me any suggestions as to why the computer is crashing or bogging down in long exports and what timeline settings I should be using?
I have plenty of room on my Scratch Disk and 8 Gig of RAM and according to my Activity Monitor during the export process have about 800 Meg of System Memory during export but the CPU Usage is 98% and in my Activity Monitor I see under “Process Name” ImporterRedServer flashing up at the top of the list about every second during export.
Why .720x480 mpeg DVD setting is so much faster than all the other export codecs?
And if there are any other settings I can use to get higher speed exports in HD? 14x1 seems a little slow especially since every time it crashes I have to start over.Hi,
Since a long time I did not encounter the crash of Media encoder with
long file export.
But I take care of a lot of details before the export :
- clean up Media cache and Media Cache Files within PP CS6 and/or CC,
- delete all render files with Preview Files,
- rendering of sequences until the rendering is completed,
- PP CS6 and/or Pp CC opened during export to AME and/or Encore CS6,
I guessed to leave Adobe but this company remains the last with a
serious authoring software (Encore CS 6).
I tested :
- Avid Media Composer, Final Cut Pro X, both are very good software but
no really authoring software for these video editing softs.
Th only way is to "flood" Adobe with "bug reports" and "wish forms"
which are not very easy to use.
And also to call the Adobe support day by day until they send they
escalate the bug.
Le 16/05/2014 16:51, alainmaiki a écrit :
>
Premier Pro CC and Media Encoder crashing on long file export.
created by alainmaiki <https://forums.adobe.com/people/alainmaiki> in
/Premiere Pro/ - View the full discussion
<https://forums.adobe.com/message/6384665#6384665> -
Adobe Premier Pro keeps crashing
APP keeps crashing literally every 5 minutes.
APP CS5.5 / OSX 10.7.3
ANyone got any ideas?
kernel: Data/Stack execution not permitted: Adobe Premiere P, protections were read-writeCs6 Adobe Premier Pro keeps crashing Cs6
What version of Premiere Pro? CS6
Have you installed the recent updates? Yes
What operating system?
win 7
What kind(s) of source footage?
H.264 in a .mov container and P2 MXF
If you are getting error message:
No error/ gone
What were you doing when the problem occurred?
Selecting and moving around app, editing task.
What other software are you running?
adobe master collection
Do you have any third-party effects or codecs installed?
No
Tell us about your computer hardware. Be especially certain to tell us about third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU).
None
Are you using Mercury Playback Engine GPU Acceleration?
yes
Does the problem only happen with your final output, with previews, or both?
Dose not happen when previewing
I check the FAQ list
Also, please do everyone a favor and check the Premiere Pro FAQ list and also do a quick Premiere Pro Community Help search to see if your question has been addressed already.PremerProcs6 Keeps crashing -
So I have a new powerhouse Mac pro,,
I downloaded Premier Pro CC it does not open, it crashes every time...
But I Have Encore working along with Photoshop
I am just lost now.....guess I will stick with FinalCPXuniredstaffing wrote:
I downloaded Premier Pro CC it does not open, it crashes every time...
Why do you have the nVidia CUDA drivers installed on your nMP? It doesn't have any CUDA hardware on it. That's what Pr is tripping over.
Remove CUDA. Kill it with fire. Nuke it from orbit.
Then try again.
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