Crash on Save, Illustrator CS4
Every time I save an Illustrator file (CS4), it crashes; no matter how slight the modification. If I Save As..., it works fine. Happens with numerous files. Am using MacOSX 10.5.5 on a MacBookPro w/ 2Gb RAM. All other programs working fine (including InDesign and Acrobat). Have sent multiple crash reports. Anyone else suffering from the same malady? Suggestions?
Kennedy
This solution solved my crash problem today!!!!
Couldnt for the life of me work out why my file kept crashing, on save, selecting anything even just moving around the screen it would crash.
Tried all of the solutions on the Adobe forum, nothing worked, until....
Relinked the one JPG file i had linked in my file to a PSD instead and it has'nt crashed once. The offending jpg had a clipping mask applied to it.
Not ideal (to have to not link JPGs) but least its stable now.
Thanks so much for the tip comicstar, I lost about 6 hours trying to get my file finished, sorted in 5 minutes after it stopped crashing.
Cheers,
Dooda
ps. I'm posting on a few posts as this problem seems quite widespread. D
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This solution solved my crash problem today!!!!
Couldnt for the life of me work out why my file kept crashing, on save, selecting anything even just moving around the screen it would crash.
Tried all of the solutions on the Adobe forum, nothing worked, until....
Relinked the one JPG file i had linked in my file to a PSD instead and it has'nt crashed once. The offending jpg had a clipping mask applied to it.
Not ideal (to have to not link JPGs) but least its stable now.
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Cheers,
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Process: Adobe Illustrator [904]
Path: /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 367 (14.0.0)
Code Type: X86 (Native)
Parent Process: launchd [180]
Responsible: Adobe Illustrator [904]
User ID: 501
Date/Time: 2013-11-07 10:28:08.203 -0800
OS Version: Mac OS X 10.9 (13A603)
Report Version: 11
Anonymous UUID: C9EBBC87-D37A-FA04-EAB7-50D5355544D3
Sleep/Wake UUID: 8792C205-1DFC-4DB3-A701-6E96AAC67A6C
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminating with uncaught exception of type GQMIException
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x0766f952 __pthread_kill + 10
1 libsystem_pthread.dylib 0x07761167 pthread_kill + 101
2 libsystem_c.dylib 0x075a9340 abort + 155
3 libc++abi.dylib 0x073fa869 abort_message + 169
4 libc++abi.dylib 0x0741b597 default_terminate_handler() + 292
5 libc++abi.dylib 0x07418dd0 std::__terminate(void (*)()) + 14
6 libc++abi.dylib 0x07418a05 __cxa_rethrow + 103
7 com.adobe.illustrator 0x001691a8 0x1000 + 1474984
8 com.adobe.illustrator 0x00a3af62 AWS_CUI_SetPromptMessage(long, adobe::aws::gen::String<unsigned short>&) + 54286
9 com.adobe.illustrator 0x00041d8f 0x1000 + 265615
10 com.adobe.illustrator 0x00a18200 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 43420
11 com.adobe.illustrator 0x0004210a 0x1000 + 266506
12 com.adobe.illustrator 0x000d840b 0x1000 + 881675
13 com.adobe.illustrator 0x000a2cd2 0x1000 + 662738
14 com.adobe.illustrator 0x00003672 0x1000 + 9842
15 com.adobe.illustrator 0x00003599 0x1000 + 9625
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x07670992 kevent64 + 10
1 libdispatch.dylib 0x074cb8bd _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x074cb556 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x0766f7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x07762d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x07763042 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x0617bb2d TSWaitOnConditionTimedRelative + 161
4 com.apple.CoreServices.CarbonCore 0x0617b6ea TSWaitOnSemaphoreCommon + 531
5 com.apple.CoreServices.CarbonCore 0x0617b89d TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore 0x0615bea0 TimerThread + 89
7 libsystem_pthread.dylib 0x077605fb _pthread_body + 144
8 libsystem_pthread.dylib 0x07760485 _pthread_start + 130
9 libsystem_pthread.dylib 0x07765cf2 thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x0766f7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x07762d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x07764bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x0617b922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x0617bb46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x06147f92 MPWaitOnQueue + 199
6 AdobeACE 0x0132138d 0x12f0000 + 201613
7 AdobeACE 0x01320d85 0x12f0000 + 200069
8 com.apple.CoreServices.CarbonCore 0x0614856e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x077605fb _pthread_body + 144
10 libsystem_pthread.dylib 0x07760485 _pthread_start + 130
11 libsystem_pthread.dylib 0x07765cf2 thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x07670046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x07761dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x07765cce start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x07670046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x07761dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x07765cce start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x075e0c0c ecx: 0xbffff6bc edx: 0x0766f952
edi: 0x077671a8 esi: 0x00000006 ebp: 0xbffff6d8 esp: 0xbffff6bc
ss: 0x00000023 efl: 0x00000286 eip: 0x0766f952 cs: 0x0000000b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x0740699c
Logical CPU: 0
Error Code: 0x00080148
Trap Number: 132
Binary Images:
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0x1a630000 - 0x1a63302f Motion (1) <B5E862EE-E0FF-4F86-A789-98E3E601A18C> /Library/Frameworks/Motion.framework/Versions/A/Motion
0x1a638000 - 0x1a6c6ffb com.apple.applescript (2.3 - 348) <2A43BED9-D02E-3FF8-9AD1-20348B6C3386> /System/Library/PrivateFrameworks/AppleScript.framework/Versions/A/AppleScript
0x40000000 - 0x400ae030 +AdobeJP2K (0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
0x64b00000 - 0x64b05ff7 com.apple.print.framework.Print (9.0 - 260) <A6C465F6-C5D1-353A-9F33-19B9CEDBBC2A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
0x8fe7b000 - 0x8fead417 dyld (239.3) <4B280BB1-55F8-313F-86A6-8ADD644ED69E> /usr/lib/dyld
0xb0000000 - 0xb0006ff8 com.apple.carbonframeworktemplate (1.3 - 1.3.11) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0xba900000 - 0xba91cffd libJapaneseConverter.dylib (61) <3153973E-B2A9-3D17-B99B-31E53EC5B0F8> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21ffc libKoreanConverter.dylib (61) <28867732-7E92-3581-97FD-E43D80F4E0D0> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xfa100000 - 0xfa15cffa com.apple.print.framework.PrintCore (9.0 - 428) <3E248391-2669-328B-B84F-8763FE8E92BB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 2727
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=266.1M resident=68.4M(26%) swapped_out_or_unallocated=197.7M(74%)
Writable regions: Total=109.0M written=15.4M(14%) resident=47.5M(44%) swapped_out=64K(0%) unallocated=61.5M(56%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 33.4M
CG backing stores 1632K
CG raster data 28K
CG shared images 212K
CoreServices 1744K
Kernel Alloc Once 4K
MALLOC 28.7M
MALLOC (admin) 48K
Memory Tag 242 12K
Memory Tag 249 192K
Stack 66.1M
VM_ALLOCATE 16.5M
__DATA 31.4M
__IMAGE 528K
__IMPORT 408K
__LINKEDIT 47.9M
__OBJC 2092K
__PAGEZERO 4K
__TEXT 218.2M
__UNICODE 544K
mapped file 37.2M
shared memory 4K
=========== =======
TOTAL 486.8M
Model: MacBookPro5,1, BootROM MBP51.007E.B06, 2 processors, Intel Core 2 Duo, 2.53 GHz, 4 GB, SMC 1.33f8
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334448312D4346382020
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334448312D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS543232L9SA02, 320.07 GB
Serial ATA Device: MATSHITADVD-R UJ-868
USB Device: Built-in iSight
USB Device: ET-0405A-UV2.0-3
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: -
Illustrator crashes on save and open
I have Illustrator CS4 which was working perfectly for weeks then suddenly it wouldn't open a file and then crashed.
Now it starts fine and I can work in it but as soon as I try to open an .eps or .pdf (or any file) it crashes. Also when just trying to save even the most simple file it crashes.
Now I've been on the phone with support who had me delete preferences etc, also I unistalled and resintalled with no improvement.
I even went as far as to reinstall CS3 and the same result.
Support did show me that if I log on as another user then it does work, but that means logging in and out to use Illustrator.
I've tried everything there is to make this work and it's killing my workflow.
Seems like Illustrator is just a bit too fragile of a program!
I hope someone knows how to fix this as Adobe doesn'tI am having the exact some problems but with CS5.5, Illustrator 5.1, I did post in the Illustrator forum and I've got 89 views and NO replies.
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Adobe Illustrator CS4 keeps crashing on Mavericks
Hello I have a copy of Adobe CS4 Illustrator. every time I view the fonts it always crashes. I have a second computer with the same software installed with no problem although i have not upgraded tht computer to Mavericks yet, so I am beginnning to think that Mavericks is to blame. My current computer is a mac book pro 2.6ghz i7 16gig. Is the operating system too new to work with the older software? If so is there a patch to sort out the kinks?
This solution solved my crash problem today!!!!
Couldnt for the life of me work out why my file kept crashing, on save, selecting anything even just moving around the screen it would crash.
Tried all of the solutions on the Adobe forum, nothing worked, until....
Relinked the one JPG file i had linked in my file to a PSD instead and it has'nt crashed once. The offending jpg had a clipping mask applied to it.
Not ideal (to have to not link JPGs) but least its stable now.
Thanks so much for the tip comicstar, I lost about 6 hours trying to get my file finished, sorted in 5 minutes after it stopped crashing.
Cheers,
Dooda
ps. I'm posting on a few posts as this problem seems quite widespread. D -
Illustrator CS4 Continually crashes even after ReInstalling
As it says it continually crashes.. IT was working prior to the end of last week. Files that i opened and then saved now when i open them continue to crash the program i've submitted my crash report about 30 times.
I uninstalled fonts that i may have installed over the prior 3 weeks. I deleted all profile data in my useers profile and regedit
I am on windows 7
here is the crash data can anyone figure this out?
<?xml version="1.0"?>
<!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">
<crashreport version="1.1" crVersion="3.0.20080806" applicationName="Adobe Illustrator CS4" applicationVersion="CS4" build="367">
<time year="2012" month="4" day="9" hour="11" minute="8" second="55"/>
<user guid="191064aa-e3d3-47d2-ac6b-df346648d2ba"/>
<system platform="windows" osversion="6.1.7601 SP 1.0" applicationlanguage="English (United States)" userlanguage="en_US" oslanguage="en_US" ram="8138" machine="AMD FX(tm)-4100 Quad-Core Processor" model="AMD64 Family 21 Model 1 Stepping 2" cpuCount="4" cpuFreq="3612 MHz" busFreq="" locale="English (United States)"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x67932837">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x67932837" symbolname="AGMInitialize"/>
</thread>
</backtrace>
<registerSet>
<register name="EAX" value="0x00000000"/>
<register name="EBX" value="0x00000000"/>
<register name="ECX" value="0x751fd02d"/>
<register name="EDX" value="0x00000000"/>
<register name="ESI" value="0x0e557f4c"/>
<register name="EDI" value="0x0e557f40"/>
<register name="ESP" value="0x00187b18"/>
<register name="EBP" value="0x00187c20"/>
<register name="EIP" value="0x67932837"/>
<register name="EFL" value="0x00010246"/>
</registerSet>
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<binaryImage start="0x6f770000" end="0x6f784000" type="__TEXT" path="C:\Windows\System32\ntlanman.dll"/>
<binaryImage start="0x699e0000" end="0x699f7000" type="__TEXT" path="C:\Windows\System32\davclnt.dll"/>
<binaryImage start="0x6ed50000" end="0x6ed58000" type="__TEXT" path="C:\Windows\System32\davhlpr.dll"/>
<binaryImage start="0x666f0000" end="0x66715000" type="__TEXT" path="C:\Windows\System32\cscobj.dll"/>
<binaryImage start="0x741f0000" end="0x74215000" type="__TEXT" path="C:\Windows\System32\powrprof.dll"/>
</binaryImageSet>
</crash>
<reproSteps>
</reproSteps>
</crashreport>Nate,
You may try the following (you have tried/done 1) and 2) and part of 5) already) and see whether it helps:
1) Close down Illy and open again;
2) Restart the computer;
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup;
4) Move the folder with Illy closed;
5) Look through and try out the relevant among the Other options;
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Illustrator CS4 crashes when saving. (OSX)
We currently have a few users at my company that are experiencing problems saving specific documents in Illustrator CS4. Most of the documents that they save work just fine and can be edited on other machines with no flaws. But a handful of the files crash everytime they go to save and is causing quite the headache over here. It also seems to happen when they copy a certain part of the document over to a completely separate one. Currently this is happening on a 10.4.8 & 10.6.1 system along with a single Windows 7 machine. Here are some of the things that I've tried to fix the problem:
-Cleaned OSX Cache
-Repaired permissions
-Deleted the com.adobe.CSXPreferences.plist (http://discussions.apple.com/thread.jspa?threadID=1901414)
-Reinstalled the entire CS4 Suite
-Fully update Mac/Adobe software
-Cleaned/Repaired fonts by using FontDoctor
If anyone has any suggestions on what could be causing these random unexpended problems I would be very thankful,
-MattI've been having the same problem on and off - Try starting your Print Spooler! Control Panel - Anmin Tools - Print Spooler - Start....
Let me know if that works -
Illustrator CS4 crashing while attempting to print on OS 10.9
My Illustrator will not print. The system crashes.
I have uninstalled and reinstalled the program twice.Hi Jacob,
I tried to reinstall the printer drive and it did not work. I do not get a print dialogue box before the Illustrator crashes.
This is what I get:
Process:
Adobe Illustrator [1876]
Path:
/Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier:
com.adobe.illustrator
Version:
367 (14.0.0)
Code Type:
X86 (Native)
Parent Process: launchd [175]
Responsible:
Adobe Illustrator [1876]
User ID:
501
Date/Time:
2014-07-10 11:42:32.499 -0400
OS Version:
Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: E0974F07-C521-570C-6811-61EB70CA90B6
Crashed Thread: 7
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000000c
VM Regions Near 0xc:
--> __PAGEZERO
0000000000000000-0000000000001000 [
4K] ---/--- SM=NUL /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
__TEXT
0000000000001000-0000000000e8f000 [ 14.6M] r-x/rwx SM=COW /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation
0x99706fff CFURLCopyFileSystemPath + 79
1 AdobeAGM
0x015702f4 AGMInitialize + 1393796
2 AdobeAGM
0x0173df50 0x1404000 + 3383120
3 AdobeAGM
0x0142ca4a AGMInitialize + 68570
4 AdobeAGM
0x0156bb5f AGMInitialize + 1375471
5 AdobeAGM
0x0142d97e AGMInitialize + 72462
6 com.adobe.illustrator
0x00a12c9d AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 21561
7 com.adobe.illustrator
0x0002387c 0x1000 + 141436
8 com.adobe.illustrator
0x003d8991 0x1000 + 4028817
9 com.adobe.illustrator.plugins.Print 0x12a5189c 0x12a40000 + 71836
10 com.adobe.illustrator.plugins.Print 0x12a6bf82 0x12a40000 + 180098
11 com.adobe.coretech.adm
0x0dc6ed85 0xdc66000 + 36229
12 com.adobe.coretech.adm
0x0dc7762f 0xdc66000 + 71215
13 com.adobe.coretech.adm
0x0dc787fb 0xdc66000 + 75771
14 com.adobe.coretech.adm
0x0dcc0871 0xdc66000 + 370801
15 com.adobe.coretech.adm
0x0dc7ec53 0xdc66000 + 101459
16 com.adobe.illustrator.plugins.Print 0x12a49bc8 0x12a40000 + 39880
17 com.adobe.illustrator.plugins.Print 0x12a418ff 0x12a40000 + 6399
18 com.adobe.illustrator.plugins.Print 0x12a47fee 0x12a40000 + 32750
19 com.adobe.illustrator.plugins.Print 0x12a729ee PluginMain + 422
20 com.adobe.illustrator
0x006a93ff 0x1000 + 6980607
21 com.adobe.illustrator
0x006a89c6 0x1000 + 6977990
22 com.adobe.illustrator
0x00586d75 0x1000 + 5791093
23 com.adobe.illustrator
0x00160725 0x1000 + 1439525
24 com.adobe.illustrator
0x003f2ac2 0x1000 + 4135618
25 com.adobe.illustrator
0x004d43e5 0x1000 + 5059557
26 com.adobe.illustrator
0x000fedbe 0x1000 + 1039806
27 com.apple.HIToolbox
0x994abd89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
28 com.apple.HIToolbox
0x992ff34f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
29 com.apple.HIToolbox
0x992fe668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
30 com.apple.HIToolbox
0x99311811 SendEventToEventTarget + 88
31 com.apple.HIToolbox
0x994abc2e SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 478
32 com.apple.HIToolbox
0x994aba4b ProcessHICommand + 74
33 com.adobe.illustrator
0x000feb75 0x1000 + 1039221
34 com.apple.HIToolbox
0x994abd89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
35 com.apple.HIToolbox
0x992ff34f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
36 com.apple.HIToolbox
0x992fe668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
37 com.apple.HIToolbox
0x99311811 SendEventToEventTarget + 88
38 com.adobe.illustrator
0x00080d3e 0x1000 + 523582
39 com.apple.HIToolbox
0x994abd89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
40 com.apple.HIToolbox
0x992ff34f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
41 com.apple.HIToolbox
0x992fe668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
42 com.apple.HIToolbox
0x992fe4e0 SendEventToEventTargetWithOptions + 94
43 com.apple.HIToolbox
0x99332459 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1757
44 com.apple.HIToolbox
0x992ff795 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2546
45 com.apple.HIToolbox
0x992fe668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
46 com.apple.HIToolbox
0x99311811 SendEventToEventTarget + 88
47 com.apple.HIToolbox
0x994ab473 ToolboxEventDispatcher + 82
48 com.apple.HIToolbox
0x994ab333 RunApplicationEventLoop + 240
49 com.adobe.illustrator
0x00080f83 0x1000 + 524163
50 com.adobe.illustrator
0x000d84ab 0x1000 + 881835
51 com.adobe.illustrator
0x000a2cd2 0x1000 + 662738
52 com.adobe.illustrator
0x00003672 0x1000 + 9842
53 com.adobe.illustrator
0x00003599 0x1000 + 9625
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x928c1992 kevent64 + 10
1 libdispatch.dylib
0x937d5899 _dispatch_mgr_invoke + 238
2 libdispatch.dylib
0x937d5532 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib
0x928c07ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x923e5d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib
0x923e7fa3 pthread_cond_wait + 48
3 com.adobe.amt.services
0x047c9552 AMTConditionLock::LockWhenCondition(int) + 46
4 com.adobe.amt.services
0x047c4995 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 115
5 com.adobe.amt.services
0x047c95b0 AMTThread::Worker(void*) + 20
6 libsystem_pthread.dylib
0x923e35fb _pthread_body + 144
7 libsystem_pthread.dylib
0x923e3485 _pthread_start + 130
8 libsystem_pthread.dylib
0x923e8cf2 thread_start + 34
Thread 3:
0 libsystem_kernel.dylib
0x928c07ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x923e5d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib
0x923e7bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x95bad682 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x95bad8a6 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x95b79cf2 MPWaitOnQueue + 199
6 AdobeACE
0x0130a38d 0x12d9000 + 201613
7 AdobeACE
0x01309d85 0x12d9000 + 200069
8 com.apple.CoreServices.CarbonCore 0x95b7a2ce PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib
0x923e35fb _pthread_body + 144
10 libsystem_pthread.dylib
0x923e3485 _pthread_start + 130
11 libsystem_pthread.dylib
0x923e8cf2 thread_start + 34
Thread 4:
0 libsystem_kernel.dylib
0x928c07ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x923e5d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib
0x923e7bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x95bad682 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x95bad8a6 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x95b79cf2 MPWaitOnQueue + 199
6 AdobeACE
0x0130a38d 0x12d9000 + 201613
7 AdobeACE
0x01309d85 0x12d9000 + 200069
8 com.apple.CoreServices.CarbonCore 0x95b7a2ce PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib
0x923e35fb _pthread_body + 144
10 libsystem_pthread.dylib
0x923e3485 _pthread_start + 130
11 libsystem_pthread.dylib
0x923e8cf2 thread_start + 34
Thread 5:
0 libsystem_kernel.dylib
0x928c07ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x923e5d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib
0x923e7bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x95bad682 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x95bad8a6 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x95b79cf2 MPWaitOnQueue + 199
6 AdobeACE
0x0130a38d 0x12d9000 + 201613
7 AdobeACE
0x01309d85 0x12d9000 + 200069
8 com.apple.CoreServices.CarbonCore 0x95b7a2ce PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib
0x923e35fb _pthread_body + 144
10 libsystem_pthread.dylib
0x923e3485 _pthread_start + 130
11 libsystem_pthread.dylib
0x923e8cf2 thread_start + 34
Thread 6:
0 libsystem_kernel.dylib
0x928bc0a6 mach_wait_until + 10
1 libsystem_c.dylib
0x93f99c4a nanosleep + 366
2 com.adobe.illustrator.plugins.Save For Web(AI) 0x1060f949 PowerPlug::Initializer::ReloadInitializers() + 161141
3 com.adobe.illustrator.plugins.Save For Web(AI) 0x1060f9a9 PowerPlug::Initializer::ReloadInitializers() + 161237
4 com.adobe.illustrator.plugins.Save For Web(AI) 0x106005d2 PowerPlug::Initializer::ReloadInitializers() + 98814
5 com.adobe.illustrator.plugins.Save For Web(AI) 0x1060fc6b PowerPlug::Initializer::ReloadInitializers() + 161943
6 libsystem_pthread.dylib
0x923e35fb _pthread_body + 144
7 libsystem_pthread.dylib
0x923e3485 _pthread_start + 130
8 libsystem_pthread.dylib
0x923e8cf2 thread_start + 34
Thread 7 Crashed:
0 com.macromedia.Flash Player.authplaylib 0x1758c2dd ExternalPlayer_Initialize + 1864739
1 com.macromedia.Flash Player.authplaylib 0x1758c505 ExternalPlayer_Initialize + 1865291
2 com.macromedia.Flash Player.authplaylib 0x1758c5a2 ExternalPlayer_Initialize + 1865448
3 libsystem_pthread.dylib
0x923e35fb _pthread_body + 144
4 libsystem_pthread.dylib
0x923e3485 _pthread_start + 130
5 libsystem_pthread.dylib
0x923e8cf2 thread_start + 34
Thread 8:
0 libsystem_kernel.dylib
0x928c07ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x923e5d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib
0x923e7fa3 pthread_cond_wait + 48
3 com.macromedia.Flash Player.authplaylib 0x173b8ba6 0x170d1000 + 3046310
4 com.macromedia.Flash Player.authplaylib 0x173daf81 ExternalPlayer_Initialize + 90311
5 com.macromedia.Flash Player.authplaylib 0x173b8f98 0x170d1000 + 3047320
6 libsystem_pthread.dylib
0x923e35fb _pthread_body + 144
7 libsystem_pthread.dylib
0x923e3485 _pthread_start + 130
8 libsystem_pthread.dylib
0x923e8cf2 thread_start + 34
Thread 9:
0 libsystem_kernel.dylib
0x928c07ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x923e5d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib
0x923e7fa3 pthread_cond_wait + 48
3 com.macromedia.Flash Player.authplaylib 0x173b8ba6 0x170d1000 + 3046310
4 com.macromedia.Flash Player.authplaylib 0x173daf81 ExternalPlayer_Initialize + 90311
5 com.macromedia.Flash Player.authplaylib 0x173b8f98 0x170d1000 + 3047320
6 libsystem_pthread.dylib
0x923e35fb _pthread_body + 144
7 libsystem_pthread.dylib
0x923e3485 _pthread_start + 130
8 libsystem_pthread.dylib
0x923e8cf2 thread_start + 34
Thread 10:
0 libsystem_kernel.dylib
0x928c07ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x923e5d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib
0x923e7fa3 pthread_cond_wait + 48
3 com.macromedia.Flash Player.authplaylib 0x173b8ba6 0x170d1000 + 3046310
4 com.macromedia.Flash Player.authplaylib 0x173daf81 ExternalPlayer_Initialize + 90311
5 com.macromedia.Flash Player.authplaylib 0x173b8f98 0x170d1000 + 3047320
6 libsystem_pthread.dylib
0x923e35fb _pthread_body + 144
7 libsystem_pthread.dylib
0x923e3485 _pthread_start + 130
8 libsystem_pthread.dylib
0x923e8cf2 thread_start + 34
Thread 11:
0 libsystem_kernel.dylib
0x928c07ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x923e5d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib
0x923e7fa3 pthread_cond_wait + 48
3 com.macromedia.Flash Player.authplaylib 0x173b8ba6 0x170d1000 + 3046310
4 com.macromedia.Flash Player.authplaylib 0x173daf81 ExternalPlayer_Initialize + 90311
5 com.macromedia.Flash Player.authplaylib 0x173b8f98 0x170d1000 + 3047320
6 libsystem_pthread.dylib
0x923e35fb _pthread_body + 144
7 libsystem_pthread.dylib
0x923e3485 _pthread_start + 130
8 libsystem_pthread.dylib
0x923e8cf2 thread_start + 34
Thread 12:
0 libsystem_kernel.dylib
0x928c1046 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x923e4dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib
0x923e8cce start_wqthread + 30
Thread 13:
0 libsystem_kernel.dylib
0x928bbfb6 semaphore_wait_trap + 10
1 com.adobe.illustrator
0x00af8512 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 471694
2 com.adobe.illustrator
0x00526ec1 0x1000 + 5398209
3 com.adobe.illustrator
0x0052713b 0x1000 + 5398843
4 com.apple.CoreServices.CarbonCore 0x95b7a2ce PrivateMPEntryPoint + 68
5 libsystem_pthread.dylib
0x923e35fb _pthread_body + 144
6 libsystem_pthread.dylib
0x923e3485 _pthread_start + 130
7 libsystem_pthread.dylib
0x923e8cf2 thread_start + 34
Thread 14:
0 libsystem_kernel.dylib
0x928bbfb6 semaphore_wait_trap + 10
1 com.adobe.illustrator
0x00af8512 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 471694
2 com.adobe.illustrator
0x00526ec1 0x1000 + 5398209
3 com.adobe.illustrator
0x0052713b 0x1000 + 5398843
4 com.apple.CoreServices.CarbonCore 0x95b7a2ce PrivateMPEntryPoint + 68
5 libsystem_pthread.dylib
0x923e35fb _pthread_body + 144
6 libsystem_pthread.dylib
0x923e3485 _pthread_start + 130
7 libsystem_pthread.dylib
0x923e8cf2 thread_start + 34
Thread 15:
0 libsystem_kernel.dylib
0x928bc0a6 mach_wait_until + 10
1 libsystem_c.dylib
0x93f99c4a nanosleep + 366
2 com.adobe.illustrator.plugins.Scripting Support 0x0e37689d PluginMain + 458031
3 com.adobe.illustrator.plugins.Scripting Support 0x0e3768fd PluginMain + 458127
4 com.adobe.illustrator.plugins.Scripting Support 0x0e37a402 PluginMain + 473236
5 com.adobe.illustrator.plugins.Scripting Support 0x0e376bbf PluginMain + 458833
6 libsystem_pthread.dylib
0x923e35fb _pthread_body + 144
7 libsystem_pthread.dylib
0x923e3485 _pthread_start + 130
8 libsystem_pthread.dylib
0x923e8cf2 thread_start + 34
Thread 16:
0 libsystem_kernel.dylib
0x928c1046 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x923e4dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib
0x923e8cce start_wqthread + 30
Thread 17:
0 libsystem_kernel.dylib
0x928c1046 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x923e4dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib
0x923e8cce start_wqthread + 30
Thread 18:
0 libsystem_kernel.dylib
0x928c1046 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x923e4dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib
0x923e8cce start_wqthread + 30
Thread 7 crashed with X86 Thread State (32-bit):
eax: 0x0000000c ebx: 0x1758c48e ecx: 0xb0635e60 edx: 0x00181400
edi: 0x00000000 esi: 0x00000000 ebp: 0xb0635e78 esp: 0xb0635de0
ss: 0x00000023 efl: 0x00010282 eip: 0x1758c2dd cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x0000000c
Logical CPU:
2
Error Code:
0x00000004
Trap Number:
14 -
CS4 Extremely slow, and crashing on save
Illustrator CS4 is taking hours to save bigger files with semi-complicated drawings. Seeing a lot of the rotating beach ball. This drawing happens to have many gradients, a drop shadow and also a glow. Sometimes it takes all night to save the file. Now it seems any bigger file, such as 100mg's will work extremely slow, then crash on save. Any way to speed this up or fix the problem? I'm missing a deadline due to repeated work that has crashed over the course of a week. Thanks.
If you don't need the file to be compatible with other Creative Suite software (to e.g. place it there or open it) then you might try and turn off PDF compatibility.
Also try and turn off compression. -
How do I save an Illustrator CS4 file as a CS2 file?
How do I save an Illustrator CS4 file as a CS2 file?
http://forums.adobe.com/message/3028501#3028501
http://forums.adobe.com/message/1275606#1275606 -
Illustrator CS4 crashes when Photoshop is open
Hi, I have a problem with Illustrator CS4. Whenever I have Photoshop CS4 open at the same time as it, the program crashes completely, giving no error message to indicate why.
It runs totally fine as long as Photoshop isn't already open, or as long as you don't open Photoshop while it is still running. This is a nightmare when I want to draw certain things in Illustrator and then copy them over to Photoshop.
Anyone else experienced this or have any idea how to fix it?
My system specs:
Intel Core 2 Quad CPU [email protected]
3.5gb Ram
XP service pack 3Opened up task manager as suggested before opening the programs, and noticed there were more processes running than expected. I ran Spybot Search & Destroy which seems to have picked up a few things ad-aware hadn't, and following a reset, the problem now seems to have disappeared.
Hopefully this is what was causing the problem and it isn't just pure chance that it is working ok for now...
Cheers for the suggestions -
We were getting repeated crashes on save when saving to our file server. So I finally moved one of our users to saving locally only to troubleshoot the problem. Now he is getting crashes when saving locally. Crash logs have been sent, but I would like to know if anyone else has seen this issue. I am getting frustrated with CS4, but don't want to be promoting a move to CS5 if this issue is not going to be resolved.
Below is a portion of the crash log up to the crashed thread.
-Scott
=======
Process: Adobe Photoshop CS4 [135]
Path: /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/MacOS/Adobe Photoshop CS4
Identifier: com.adobe.Photoshop
Version: 11.0.2 (11.0.2x20100519 [20100519.r.592 2010/05/19:02:00:00 cutoff; r branch]) (11.0.2)
Code Type: X86 (Native)
Parent Process: launchd [81]
Date/Time: 2010-11-06 18:55:11.523 -0400
OS Version: Mac OS X 10.6.4 (10F2056)
Report Version: 6
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.adobe.Photoshop 0x0099d64e 0x1000 + 10077774
1 com.adobe.Photoshop 0x0099e794 0x1000 + 10082196
2 com.adobe.Photoshop 0x0099ed6c 0x1000 + 10083692
3 com.adobe.Photoshop 0x003ab7e7 0x1000 + 3844071
4 com.adobe.Photoshop 0x003ac0d5 0x1000 + 3846357
5 com.adobe.Photoshop 0x004decc0 0x1000 + 5102784
6 com.adobe.Photoshop 0x004a6988 0x1000 + 4872584
7 com.adobe.Photoshop 0x00083592 0x1000 + 533906
8 com.adobe.Photoshop 0x000832fa 0x1000 + 533242
9 com.adobe.Photoshop 0x00acb4c4 0x1000 + 11314372
10 com.adobe.Photoshop 0x004a5e9e 0x1000 + 4869790
11 com.adobe.Photoshop 0x00077e9e 0x1000 + 487070
12 com.adobe.Photoshop 0x0006b8ed 0x1000 + 436461
13 com.adobe.Photoshop 0x00069806 0x1000 + 428038
14 com.adobe.Photoshop 0x00063c65 0x1000 + 404581
15 com.adobe.Photoshop 0x00063dd3 0x1000 + 404947
16 com.adobe.Photoshop 0x0006212f 0x1000 + 397615
17 com.adobe.Photoshop 0x002205da 0x1000 + 2225626
18 com.adobe.Photoshop 0x00220666 0x1000 + 2225766
19 com.adobe.Photoshop 0x00003812 0x1000 + 10258
20 com.adobe.Photoshop 0x00003739 0x1000 + 10041I seen this happen years ago when OSX first came out, and there was a bad colorync version which came out at the time we did our all agency upgrade.
Are you attaching color profiles to the file? Try saving the file without a color profile to see of this solves your problem. -
Why does Illustrator CS4 save pdfs with clipping paths and make rasters of gradient areas
I am on a IMAC and upgraded to 10.6.8 Jan 2014. I am using CS4 Illustrator to create with. When i save my work as a pdf then reopen the pdf in Ill to make changes, the whole page has:
A.) Multiple clipping paths around it
B.) Most text has now become outlined. Not editable anymore.
C.) Gradient areas have multiple clipping paths of the single gradient area
D.) The gradient areas now become rasterized.
This is very frustrating as now all of my marketing files, some 300+, are worthless. I don't know where to look anymore to find the problem.
Please help.
Thank you very muchJohn,
I have the presets as you have shown. I had been editing the supplied items as you suggested. Then figured i should ask the questions of those who are better than I.
But still a bit confused as to why the new save places clipping paths around the document.
Thank you John and Monika for your help.
why does Illustrator CS4 save pdfs with clipping paths and make rasters of gradient areas
created by John Mensinger in Illustrator - View the full discussion
I do a save as "pdf" in the format pull down tab. I save to a folder on the hard drive. Where is the "Illustrator editability" check box? I presumed it is in Acrobat some where
but i seem to be lost.
It is in Illustrator's Save Adobe PDF dialog, which pops up before the saved file is written.
https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-6439399-644928/450-397/Untitl ed-1.jpg
Sorry i didn't mention this, but this seems to have occurred when using images and text from provided pdfs.
That's a critical fact. If you didn't do the original save, the above is moot, and it's too late to exercise any control over the save process. Someone else failed to save for editability. The only thing you can do is clean up/repair the content, (release clipping masks, rebuild rasterized elements, expand objects, etc.), and save correctly as AI. Then, if necessary, re-save as PDF with the correct settings.
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