Crash on startup in regular and safe modes

Upgraded video driver
Uninstalled KB2670838
Crash IDs
<pre><nowiki>bp-bbff1ded-1867-4007-a925-6fc8a2130502
bp-29a96131-0f4b-4178-961a-849db2130502
bp-599b4e5d-bc83-4fca-b36d-18bf82130502
bp-e06277a0-8a11-448c-972c-eb2da2130502
bp-71a4b991-9e03-41cd-9385-99b0c2130502</nowiki></pre>

Then contact your IT department, and ask them to update your websense to 1138 or later.

Similar Messages

Firefox 19 crashes on startup in normal and safe modes.

upon startup, ff19 crashes in both normal and safe modes. I've disabled all add ons and extensions.
XP Pro sp3.
It started crashing occaisionally, then increasingly more often, now, upon startup.
I tried reloading ff19.
I can't start ff with the -p command.
Crash ID: bp-89fc95f5-6efb-4c72-8721-fbf1b2110906
1361302409
1360392309
1358921494
1357934458
1354939166

its not correct crash id.
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

FireFox 4 Crashes When Started (Both Normal and Safe Mode)

When I open up FireFox 4 (both in normal mode and safe mode) it crashes within a few seconds. It is a fresh install of FireFox 4 but I also have FireFox 3.6 installed as well. The report that was given is:
Add-ons: [email protected]:1.0.6,{5F590AA2-1221-4113-A6F4-A4BB62414FAC}:0.45.6.20100202.1, :1.2,[email protected]:1.0rc1,{8545daff-ad1e-493f-a37e-eed1ac79682b}:1.0,[email protected]:6.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:4.0b1
BuildID: 20100630141702
CrashTime: 1279002364
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1278990773
ProductName: Firefox
ReleaseChannel: beta
SecondsSinceLastCrash: 38
StartupTime: 1279002344
Theme: classic/1.0
Throttleable: 1
URL: http://en-us.start3.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official
Vendor: Mozilla
Version: 4.0b1
I have Windows 7 32bit

1. You have a pre-release Beta 1 version of what will become Firefox 4 in like 5 or 6 months. Unless you are intending to test it for flaws and report those flaws to help in the development process, don't use it.
2. Did you create a new Profile for 4.0b1, and are you using that Profile with it? ''That isn't done automatically when you install 4.0b1, and those of us who have been doing the "testing" for many years consider a new Profile as the basis of doing out testing.''
[http://support.mozilla.com/en-US/kb/Managing+Profiles]
IMO, Mozilla is making a huge mistake by directly offering these beta versions to the general public.
Also IMO. if you want to play with 4.0b1, use the Portable Firefox 4.0beta version to minimize any conflicts with a currently installed version of Firefox, and to eliminate the need for creating a new Profile for 4.0 Beta #:
Download Firefox Portable Test to your hard drive and double click the '''FirefoxPortableTest_4.0_Beta_#_English.paf.exe''' file. The entire installation (including a new Profile for "Portable") will be self-contained in the \Program Files\FirefoxPortableTest\ folder and won't interfere with an "official" version that you already have installed. Your Profile will be in the \Program Files\FirefoxPortableTest\Data\profile\ folder.
The "down side" is that Firefox Portable won't launch if any other version of Firefox is already running.
[http://portableapps.com/apps/internet/firefox_portable/test]

Firefox closes in regular and safe mode on startup AND does not submit a crash report.

Here's what I know. Every time I open Windows (looks like Windows 7 SP, 64 bit) and open Firefox (15.0.1), my browser closes within a few seconds. Sometimes, it seems this is precipitated by navigating to a new page, but I can't say that for sure. After closing, I can re-open it and run it just fine. However, as it does this every time on the first load, it is really annoying.
I have tried putting it in safe mode, but that makes no difference. I have scanned for viruses and malware. After removing the 1 thing I found, I still continue to have this problem. There are no crash reports submitted when this happens. Thoughts?

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that works.

MF Crashes on startup, but works in safe-mode and for a few minutes after making a new user, can anyone help?

After troubleshooting for a few hours, I still cannot find a proper solution. Effectively, I learned that if I create a new profile user, with this command in windows Run: "C:\Program Files\Mozilla Firefox\firefox.exe" -p , I can open the user profile menu manually, and create/delete a new/not-new user, and upon creating and using a new one, it works fine. For a couple of times opening the browser, anyway, in which it results in the same problem as before. I took a list and compared the old files to a brand new users files, and did find some differences. Take these into effect,
The compatability and extensions .ini files were differed by 3 kb , with a new user being 1, and the old user being 4.
The Local Store .rdf file differed from 2 for a new user, to 4 for an old user.
The Mime Types .rdf file differed from 3 for a new user to 4 for an old user.
Plugin Reg(istry?) .dat differed from 17 new to 20 old.
Search.json differed from 13 new to 16 old.
Search Metadata.json differed from 1 new to 4 old.
URL Classifier Key 3.txt differed from 1 new to 4 old.
Web App Store.sqlite differed from 96 new to 128 old.
(All units are KB)
Seeing as a few articles relating to the problem are "no longer maintained" and the solutions work only temporarily, I came here hoping to fix this little issue. Thank you, and good luck in advance.
-Av
Note; the first crash ID is for the new user that crashed, the last is for an old user.

I see.. I have heard rumors of this, but it did not occur to me that this would literally crash upon startup. Thank you for the help, Edmeister. Will check as "solved it" if it works. Thanks again!

Firefox crashes when I open in both regular and safe mode, i am on windows vista help!

The crash ID is
bp-319da289-3ff9-4ac8-943a-c15462110923

The problem began because my computer had to be sent in because it wouldnt turn on so i had to get it fixed they replaced the motherboard this was the second time the motherboard was replaced and once they did that my firefox hasnt worked the same. I can go on google chrome but thats not what i prefer to use.
& when i right click on firefox it says troubleshoot so im assuming its built in to my computer. im not sure.
I tried the profile manager to create a new profile and that has seemed to work so far. No crashing but it does freeze when i got to facebook and then i have to click ctr alt delete to open task manager to end firefox. It happened twice, the third time i went to google, then twitter and it didnt freeze. I then went to youtube and it froze. So Facebook and youtube make it freeze. Any idea why it does that?
& thank you so much for helping and responding to me.

Firefox was working, then when I clicked the icon to open, it said it needed to restart to complete a previous installation. After restart, it will not start at all, goes straight to crash report in regular and safe mode.

The only recent changes to the PC are:
Ran latest Microsoft updates.
Installed Halo2, F1 and TinTin games (all purchased from store, installed off original CD)
Installed DirectX
Installed Microsoft Games for Windows Live and reditributable
Installed Visual C++ 2005 redistributable.
Have tried new installation of FF, won't install, repeats dialog about needing to restart to complete a previous installation (see question above)

Below KB describes the article that also helps:
http://support.microsoft.com/kb/839803
To increase the timeout value in the registry, follow these steps:
Start Registry Editor (Regedit.exe).
To change the value data for the ServicesPipeTimeout DWORD value to 60000 in the Control key, follow these steps:
Locate and then click the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet
Click the Control subkey
Right-click the ServicesPipeTimeout DWORD value, and then click Modify.
Click Decimal.
Type 60000, and then click OK.
If the ServicesPipeTimeout value is not available, add the new DWORD value, and then set its value data to 60000 in the Control key. To do so, follow these steps:
Locate and then click the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet
Click the Control subkey.
On the Edit menu, point to New, and then click DWORD Value.
Type ServicesPipeTimeout, and then press ENTER.
Right-click the ServicesPipeTimeout DWORD value, and then click Modify.
Click Decimal.
Type a value of 60000, and then click OK.
The value is 60000 milliseconds and is equivalent to 60 seconds or to one minute.
Note This change does not take effect until the computer is restarted
Nikita

Forward and back button disabled in regular and safe mode

just upgraded to beta 8 of ff4 and my navigation buttons don't work have tried uninstalling some add-ons and reinstalling software.

You should uninstall that Firefox 4.0b8 beta version and install the regular Firefox 4.0 release.
* http://www.mozilla.com/en-US/firefox/all.html
This can be a problem with the file places.sqlite that stores the bookmarks and the history.
* http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox

Firefox crashes on startup - opens normally in safe mode.

I've attempted to uninstall and reinstall.

Hello Hokie4Life, disable graphics hardware acceleration in firefox.
copy the next bold '''firefox -preferences''' and paste it in your win 7 run command
(if you have NOT enable the "run command" in your win 7, go from : right-click Start Button > Properties > click Customize > in "Customize Start Menu" dialog > Check [v] the box next to "Run Command" > click OK. Now the Run command will be displayed on the right side of the Start menu)
Now the Firefox ''Options'' window will open (with Firefox closed of course) > click the ''Advanced'' tab > then select ''General'' > in the settings list, you should find the ''Use hardware acceleration when available'' checkbox. '''Uncheck''' this checkbox.
Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
* [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
* [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
Thank you.

At odd times I will get a second instance of Firefox startup. I have run avast av, spybot, malwarebytes, both in normal and safe mode and nothing has been found, any ideas?

at odd times I will get a second instance of Firefox startup. I have run avast av, spybot, malwarebytes, both in normal and safe mode and nothing has been found, any ideas?

That second one sounds like malware.
Do a malware check with some malware scanning programs on the Windows computer.<br />
You need to scan with all programs because each program detects different malware.<br />
Make sure that you update each program to get the latest version of their databases before doing a scan.<br /><br />
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
*http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Firefox will not open in regular or safe mode?

I am unable to open Firefox regular or safe mode. Last night it began to update on its' own and crashed. I immediately tried to open Firefox but was unable to do so. Now after rebooting numerous times, I still can't open it. No parts of FF are running in the task manager. I don't know what to do. Can anyone help me please?

Do a clean reinstall.
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 6.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup

Firefox crashes after 10 seconds; same in safe mode

Tried opening firefox, it crashed after 10 seconds regardless of which website I opened (this includes Firefox preferences). Same goes for safe mode. Tried updating to most recent version, uninstalling, and reinstalling and same thing occurs. Tried dragging preferences file to desktop to create a new one and nothing changed.

Uninstalled 10.0.1, installed 10.0.2 and tried to 'Launch Firefox' directly from install. Crash. Tried to open in safe mode. Crash.
Tried to retrieve crash report ID, Windows Search tells me nothing matches
"%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" when I search it.
Otherwise I would have provided that information.

Firefox crashes whether or not opened in Safe Mode

I removed several programs of what I thought were bloatware on my PC a few weeks ago, but have not been able to operate Firefox since.
I have tried a System Restore, I have tried uninstalling/reinstalling Firefox 10 numerous times.
When trying to open Firefox whether by usual operation or in Safe Mode, it still crashes.

Uninstalled 10.0.1, installed 10.0.2 and tried to 'Launch Firefox' directly from install. Crash. Tried to open in safe mode. Crash.
Tried to retrieve crash report ID, Windows Search tells me nothing matches
"%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" when I search it.
Otherwise I would have provided that information.

Firefox 18.0.1 consuming excessive CPU--both in Standard and Safe Mode--when accessing Gmail

Firefox 18.0.1 consumes excessive CPU--both in Standard and Safe Modes--when accessing Gmail (in Standard Mode). CPU consumption averages around 56% on my dual-CPU, Windows 7 desktop.
The only way to stop this from happening it to open Gmail in "HTML" mode. When I open Gmail in Standard mode, a "Loading..." status shows at the top of the page. After about 30 seconds, a error window pops-up within the Gmail page saying that there is a performance problem and provides the option to load Gmail in a limited, "HTML" mode. Clicking the HTML Mode link solves the issue. I've been using Firefox for years and have never seen this issue until now.

try this link
*https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

My ibook gets stuck on upload-and safe mode closes unexpectedly..

3 Questions. My 2nd one was not answered last time.
1) My ibook gets stuck on upload…and safe mode closes unexpectedly..How do submit this book if this keeeps happening. Im running out of time for christmas.
2) I've gone through checkout 5 times at $107 per time. Am I getting charged?
3) What happens if it doesnt work? How do I export the book I spent hours on it... I can't start again. I'll die!

What system are you running?
You can go to the Apple Store via the button oat the top of this page, click on Acount and select Order Status to see if any of the orders went thru. I doubt they did as you would have received a comfirmation email.
OT

Crash on startup in regular and safe modes

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