Crash Premiere Elements 12 // Windows 8

Bonjour,
Depuis une semaine APE12 bloque systématiquement puis ferme (avec un mesg "l'application a rencontré un pb... va fermer" etc..) au moment ou je charge le projet et avant le chargement complet. Un projet précédent se charge mais est 'rouge' support non valide je crois.
Les jours précédents les projets se chargaient mais ça plantait quand je faisais le rendu ou quand je voulais le mettre en ligne..
J'ai fait un point de restauration Windows pour retourner à l'état ou ça fonctionnait correctement, mais ça n'a rien changé.
Si vous avez une idée pour me dépanner et que je puisse mettre ma vidéo en ligne, ce serait cool !
Merci

What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

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Editing iMovie files with Adobe Premiere Elements for Windows

Hi,
My 12 year old asked for Final Cut Pro for Christmas to edit movies he takes on his iPod touch and iPad. However, he has a Windows-based desktop. As I understand it, Final Cut Pro is not a Windows-based program. I thought we could get him Adobe Premiere Elements for Windows, but will he be able to manipulate his iMovie files easily? I have no idea what format the iMovie files are. Will he be able to download them to his Windows desktop, edit his movie, and then upload back to his Apple devices? Thanks!

clue
Bottom line: Making distinction between video editor project files and formats of exports.
Details...
The iPod touch and iPad typically offer video files H.264.mov or H.264.mp4 formats. This is not a Mac versus Windows matter because we are talking exports (.mov and .mp4) not project files from a video editing project.
He should be able to take his iPod or iPad device videos and edit them in Premiere Elements. And, then he should be able to return them to his device(s).
But, many of these devices record video with a variable frame rate (depending on the lighting conditions to a great extent). Premiere Elements (any version) can have problems with such video to the extend (a) out of sync audio (b) cannot import file at all. I have a iPod Touch 4th Generation and have no Premiere Elements importing/editing/exporting problems with my 1280 x 720 @ 30 progressive frames per second (H.264.mov) video from that iPod.
Below is an excerpt of Premiere Elements 13 exports that might be of interest...
Android Phones and Tablets (NEW)
There are 7 presets in this new Android Phones and Tablets category. Each has Advanced Button and Share Work Area Bar Only opportunities. The names of the 7 Android Phones and Tablets presets are
MP4 - 1080p 25
MP4 - 1080p 29.97
Android Tablet - 1280 x 800 25
Android Tablet - 1280 x 800 29.97
MP4 - 720p 23.976
MP4 - 720p 25
MP4 - 720p 29.97
Apple iPod, iPad, iPhone
In going from 12 to 13, there are now 8 presets instead of 16 for the Apple iPod, iPad, iPhone category. Each preset has Advanced Button and Share Work Area Only opportunities. The names of the 5 presets are
Apple TV, iPad, iPhone4 - 720p25
Apple TV, iPad, iPhone4 - 720p29.97
Apple TV, iPad, iPhone4 - 1080p25
Apple TV, iPad, iPhone4 - 1080p29.97
Apple iPad 2,3,4, Mini; iPhone 4S, 5, 5S; Apple TV 3 - 1080p 23.976 NEW
Apple iPad 2,3,4, Mini; iPhone 4S, 5, 5S; Apple TV 3 - 1080p 25 NEW
Apple iPad 2,3,4, Mini; iPhone 4S, 5, 5S; Apple TV 3 - 1080p 29.97 NEW
Removed preset names are
Apple iPhone, Apple iPod Widescreen Low Quality
Apple iPhone, Apple iPod Widescreen Medium Quality
Apple iPhone, Apple iPod Widescreen High Quality
Apple iPhone, Apple iPod Standard Low Quality
Apple iPhone, Apple iPod Standard Medium Quality
Apple iPhone, Apple iPod Standard High Quality
Apple iPad Widescreen Low Quality
Apple iPad Widescreen Medium Quality
Apple iPad Widescreen High Quality
Apple iPad Standard Low Quality
Apple iPad Standard Medium Quality
Apple iPad Standard High Quality
The ideal way would be to look at the tryout of Premiere Elements 13 before purchase. If not possible, then, if purchased from Adobe direct, there
should be an opportunity for money back within 30 days of purchased. If purchased from an authorized reseller, then the refund/return would be according to the policy of the retailer.
Please let us know if you are OK with the above information. If you need more information, please do not hesitate to ask. If clarification on anything that I have written is needed, please let me know.
Thank you.
ATR

I accidentally purchased Adobe Photoshop and Premiere Elements for Windows, but I need it for Mac. Please advise.

I accidentally purchased Adobe Photoshop and Premiere Elements for Windows, but I need it for Mac. Please advise.

Return, cancel, or exchange an Adobe order

Hi, I have bought Photoshop and Premiere Elements for windows, but I now have a iMac and would like to deactivate on the PC and transfer the programs to the iMac. Is that possible even do I bought it for Windows?

Hi, I have bought Photoshop and Premiere Elements for windows, but I now have a iMac and would like to deactivate on the PC and transfer the programs to the iMac. Is that possible even do I bought it for Windows?

Normally an Elements purchase is good for both platforms. You should only need to download and install the Mac versions of the programs and install and activate them using the serial number you have from the opriginal purchase.

Every time I try to upload MOV files from my iphone 5s onto my adobe premiere elements on windows 8 i get 'the importer reported a generic error'

every time I try to upload MOV files from my iphone 5s onto my adobe premiere elements on windows 8 i get 'the importer reported a generic error'

jade harding
What version of Premiere Elements are you using on Windows 8.1 64 bit? For now I will assume Premiere Elements 12 in a NTSC set up.
Your iPhone 5s video is expected to be 1080p @ 30 progressive frames per second? Do you confirm that? Because of the source of your video, it is highly likely that you are dealing with a variable frame rate.
Please give the following a try to see if you then have an "importable" product to take into Premiere Elements presumed 12/12.1.
Download and install the free HandBrake program.
http://handbrake.fr/
Import your video file into the program.
Make sure you browse to and set Destination (suggested Desktop location)
Go to the Video Tab and set
Video codec = H.264 (x264)
Frame Rate = 29.97
put a dot next to Constant for the Frame Rate
Click on the Start at the top left of the workspace
Wait for the "Queue Finished" to appear in the progress bar at the bottom left of the workspace.
Then see if this H.264.mp4 (1920 x 1080 @ 29.97 progressive frames per second file can be imported into Premiere Elements 12 project with a manually set project preset of NTSC/DSLR/1080p/DLSR 1080p30@ 29.97.
Details for setting manual project preset can be found in
ATR Premiere Elements Troubleshooting: PE11: Accuracy of Automatic Project Preset (New Project Dialog) Setting
The details that I have posted in this reply are customized for Premiere Elements and should work fine for you.
We will be watching for your results.
ATR

Downloading Photoshop/Premiere Elements for Windows

I am trying to download Photoshop and Premiere Elements 10 for Windows on my PC. There are many different things that are there to download. Do I download them all? If not, which ones do I do? My computer is a 64-bit.
These are my options:
Adobe Photoshop Elements10 Windows installer
Adobe Photoshop Elements10 Windows installer package
Adobe Premiere Elements 10 windows 32 bit installer
Adobe Premiere Elements 10 Windows 32 bit installer package
Adobe Premiere Elements 10 Windows 64 bit installer
Adobe Premiere Elements 10 WIndows 64 bit installer package
Adobe Premiere Elements 10 Windows all content installer
All Themed HD and SD content- includes bday party, roadtrip, etc.
Adobe Premiere Elements 10 Windows HD1 content installer
HD1 content installer - includes broadway, kids channel, etc
Adobe Premiere Elements 10 Windows HD3 content installer
HD3 content installer - includes extreme sports, news reel, etc
Adobe Premiere Elements 10 Windows SD1 content installer
SD1 content installer- includes bday party, road trip, etc
Adobe Premiere Elements 10 Windows SD2 content installer
SD2 content installer - includes broadway, kids channel, etc
Adobe Premiere Elements 10 Windows SD3 content installer
SD3 content installer - includes extreme sports, news reel, etc.
Anyways.....a lot of that seems repetitive and I just am not sure if I am supposed to download it all or only certain ones. If someone could help me out, great! Thanks.

The Adobe Download Manager will deal with everything automatically. You can download both programs simultaneously if you have a fast connection, other wise I would recommend installing Photoshop Elements first. Then download Premiere Elements 64 bit. Finally update the content fpor |premier Elements and you are good to go.

Premiere Elements 12 Windows 7 64 Bit

Downloaded Premiere Elements 12 Windows 7 advised i should have downloaded 64 Bit version Can you help me find this version frustrating Thanks Gordon

Gordon
If everything is still unsettled at this point, let us try this.
Go to the following web site and follow its "Important: Very Important Instructions" word for word to download the tryout of Premiere Elements 12.
http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html
You will see the specific file before you click on it. BUT DO NOT click on the file until you have followed the "Important" Very Important Instructions" there. Otherwise you will get hit with an Access Denied message.
Once you have downloaded the program, install it and insert your purchased serial number in it.
If any problems with the above, then it is time for Adobe (only one that can help you at that point) to sort out the details of your purchase and what is going on with your order. If you do this, click on the following link to open it. When the link opens, click on the statement "I still need help" to bring up the Adobe Chat. The topic should be Orders, Refunds, and Exchanges.
http://helpx.adobe.com/contact.html?product=premiere-elements&topic=orders-refunds-and-exc hanges
Please let us know the outcome.
Thanks.
ATR

Premiere Elements 11 window resize causes crash

Win 7/64 on i5 with 16GB
Tried with ATI 7750 card and without video card.
Either way Premiere Elements 11 crashes or messes up the screen when I resize the window.
Adobe is of course of no help; sending me to the forum to find an answer.
Anyone have same issue or found a fix ?
Cheers,
Peter

Peter
Thanks for the reply and the information that your Intel Graphics was automatically completely disabled by installation of the AMD/ATI video card. With AMD/ATI out of the equation, rather than disable, have you tried to uninstall and reinstall the Intel driver?
I am not sure how much ground you covered in your google searches, so please excuse if I hit some where you have been there and done that.
1. Have you been to deleting the BadDrivers.txt file, a classic for display issues, used when updating the video card/graphics card driver does not seem to be the answer. On Windows 7 64 bit, the path is
Local Disk C
Program Data
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the BadDrivers.txt file that you delete. A new BadDrivers.txt file will be generated when the new project is opened, and hopefully the problem will be gone. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the path cited.
But, I have never seen such a "mess" since the case of a user with very distorted display which turned out to be caused by Windows 7 High Contrast Theme.
2. Have you gone the route of the program Deactivation from with a project (Help Menu/Deactivate), uninstall via Control Panel, cclean run through (regular cleaner and registry cleaner parts), and reinstall with anti-virus and firewalls disabled?
If you think that the answer may reside in the specific installation files that you have, you can download tryout files for 11 from the following site and then install your purchased serial number in it.
Photoshop Elements 11 Direct Download Links: Free Trials, Premiere | ProDesignTools
How did you install Premiere Elements 11 - from installation disc or from installation files from online download or was the program a pre-install?
Please consider.
Thanks.
ATR

CS6 Exporter Plugin doesn't open in Premiere Elements 11 (Windows)

I want to make my (Windows) exporter-plugin compatible with Premeire Elements 11.
So far, I have been gotten my exporter-plugin to appear in Adobe Premiere Pro CS6 and Media Encoder CS6, and the plugin runs there correctly.
I then followed the directions for running Premeire CS6 to create an export a preset file (*.epr). I copied copied that exported *.epr file to "OTHERS/MyCompany/MyPreset.epr" in my Premere 11 [App installation folder]. (As well as copying the plugin-binary *.prm to Plug-ins/common
In the <Publish:Share> tab, when I use the mouse to highlight 'OTHERS', I receive an error-dialog-box :
"Premiere Elements has encountered an error.
[..\..\Src\Exporter_Accessors.cpp-213]"   [Continue]
After I click continue, I don't get the dialog-box for my exporter-plugin. In the <Publish:Share> tab, I now see the warning-triangle and some text next to it: "Export Settings Invalid"

Hmm, I forgot about using Visual Studio's debugger. After some debugging, the error was triggered the first time the SDK_Exporter plugin called anything involving the <exportParamSuite>.
After a little more digging, I found that Adobe Premiere Elements 11 doesn't support the latest version of the exportParamSuite (kPrSDKExportParamSuiteVersion4).
In the CS6 SDK sample project SDK_Exporter, the function exSDKBeginInstance() grabs all of the suiteAPIs. The following call fails:
     spError = spBasic->AcquireSuite(
         kPrSDKExportParamSuite,
         kPrSDKExportParamSuiteVersion, // CS6 supports v4, but crashes in Premiere Elements 11
         const_cast<const void**>(reinterpret_cast<void**>(&(mySettings->exportParamSuite))));
The original-call returns an spError code of <kSPSuiteNotFoundError>, which is actually misleading. I changed the version-argument to v3, and the error-call went away.
     spError = spBasic->AcquireSuite(
         kPrSDKExportParamSuite,
         kPrSDKMemoryManagerSuiteVersion3, // compatible with Premiere Elements 11
         const_cast<const void**>(reinterpret_cast<void**>(&(mySettings->exportParamSuite))));
so it looks like Premiere Pro CS6 SDK's sample SDK_Exporter project requires a few tweaks to run with Premiere elements 11.

Premiere Elements 9 window disappears after loading project

Hello all,
I've been having issues with Premiere Elements (9) lately. I have read other threads similar to my problem and followed some of the instructions (deleting the Pref file, for example).
Whenever I open a specific project (that has worked before until recently), the loading progess bar goes from 0-100 and then it stays there. After that, the entire program disappears. It doesn't crash (as it's still in the task bar), but when I click on PrE9, nothing comes up. When I mouse-over the icon on the task bar, it's just the window buttons (minimize, expand, exit).
The reason I started this thread is because none of the problems I found were really similar to mine.
Any help would be much appreciated.
(Also, please pardon me if this thread is in the wrong place.)
Thanks!

Unitedmoviemaker
Have you looked at any possible involvement of the antivirus program in the way of recent updates for it? Recent Windows Updates? Can we assumed that you have not added, subtracted any programs that would coincide with the onset of the issue?
Have you checked to make sure that your video card is up to date according to the web site of the manufacturer of the video card?
Recently, with Premiere Elements 10 and NVIDIA video card, answers have come from rolling back the driver.
I guess you tried the Adobe Premiere Elements Prefs file deletion. But, did you try deleting the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists?
Do you have the Premiere Elements 9 installation disc for installations files in case a deactivation, uninstall, run through of ccleaner, reinstall is indicated?
But, let me backup for a moment. Is this issue confined to one previously created project or to all your Premiere Elements projects either new or old?
Let us start here and then move forward according to your answers.
Thanks.
ATR
Add On...Usual...confirm that you have the latest version of QuickTime installed, you are running the program as the 9.0.1 Update, and you are running the program Run As Administrator or from a User Account with Administrative Privileges.

Error "Registration information is invalid" when you start Premiere Elements 7 (Windows)

Issue
When you start Adobe Premiere Elements 7 for the first time, Premiere Elements returns the error message "Registration information is invalid. Please reinstall Adobe Premiere Elements."
Solution
Do one of the following solutions:
Solution 1: Install Premiere Elements 7 using the Premiere Elements 7 serial number.
If you purchased Premiere Elements bundled with Photoshop Elements, you may have used the Photoshop Elements serial number included in the pack to install Premiere Elements. Uninstall Premiere Elements and reinstall Premiere Elements using the Premiere Elements serial number.
Note: The Premiere Elements serial number starts with the number set 1143. The Photoshop Elements serial number starts with the number set 1057.
Solution 2: Use a Company Name with 40 single-byte characters or fewer, or 20 double-byte characters or fewer.
When installing Premiere Elements, you are asked to provide a user name, a company name, and a serial number. While the company name field is not a required field for installation, if you choose to enter data, do not enter a name that contains more than 40 single-byte characters or more than 20 double-byte characters.
Note: A single-byte character is any character in the standard ASCII character set. English language characters are all single-byte characters. Double-byte character code uses two bytes to represent one character. The double-byte character set was developed for the Japanese, Chinese, and Korean characters sets. Many extended ASCII characters are also double-byte.
Solution 3: Install Premiere Elements to a location that does not contain extended ASCII characters in the file path.
Do not install Premiere Elements to a location that uses extended ASCII characters in the file path. Extended ASCII characters include characters such as , –, ›, †, ‡, ‘, Ÿ.
Note: The default installation path for Adobe Premiere Elements does not contain extended ASCII characters.

Thanks. I thought of that. But won't I get whammied for registration again? I just registered this at adobe last month after rebuilding a crashed system. In other words, will Adobe know that I've uninstalled it, and therefore have an available license? Thanks for the welcome. I've been a Studio premium user for 3 years, and now that my product is no longer supported....I need support!
Thanks.

Premiere Elements 12 Windows project to Mac

I started my project on Windows 7 with Premiere Elements 12. Now I want to work with the project on Mac with Premiere Elements 12 (the same version). Unfortunately I got the error "The project is not compatible with current version of Premiere Elements". I used Project Archiver which created a new folder with all files on an external disc. Mac opened it and Premiere started to load it but then threw the error.
Would it be possible to open a project done on Windows with Mac? I really need this because I've done quite a lot work with the project but my Windows license is over and converted to Mac.

TitusK
The project file (project.prel) created in Premiere Elements Windows cannot be opened in Premiere Elements Mac. The reverse is also true.
One possibility might be to export your Premiere Elements Windows Timeline to the appropriate .mov or .mp4 and then import that file
into Premiere Elements Mac new project. But, from what you wrote about your present circumstances, this does not seem to be possible.
This is the situation with Premiere Elements (any version).
Be aware that there are several Windows Only features in Premiere Elements.
Please do not hesitate to ask if any questions or need further clarification on anything written here.
Thank you.
ATR

I'm trying to open premiere elements in windows 8.1 Help!

I just bought a new Dell computer & downloaded Premiere elements 12 How do I open it?

ronnie1959
How far are you getting with your install of Premiere Elements 12 on Windows 8.1 64 bit? Any error
messages?
The help call sounds like there are problems. Lots of questions need to be put together with answers.
Besides the above, the typical drill questions in matters such as these include
1. Does the problem exist with or without the antivirus and firewall(s) disabled?
2. Are you running the program from a User Account with Administrative Privileges?
3. Do you have the latest version of QuickTime installed on your computer along with Premiere Elements?
4. Are you working with a pen and tablet device or mouse?
5. Is your video card/graphics card driver version up to date according to the web site of the manufacturer of the
card?
6. Depending on the error messages, your possible solutions might be
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
Let us consider the above and then decide what next. Any questions or need clarification, please do not hesitate
to ask.
Thank you.
ATR

Problème adobe premiere elements 12 - windows 8.1

Hello,
I already say that the pc that I have was installed by an electronics;
Intel core i5
Mother board B85M-G I'm in windows 8.1
There is a recent one month.
Problem with adobe: I entered photoshop and adobe premiere elements 12 at the same time,
Photoshop works I have 2 projects in the first adobe elements all work, I view a project
OK the evening the next day as possible to get into the software, adobe tries to open a window and immediately opens "a problem caused the program has stopped working correctly, windows will close the program.
I uninstalled adobe and returned again without positive result.

What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Premiere Elements 11 + Windows 8 pro = slow timeline scrolling!

Hi!
I experience slow redraw of the timeline clips when I scroll,
which makes it very difficult, slow and unpleasant to edit!
This in nothing new to you all, as I have read in many posts about this problem!
And everyone is asking (below these posts) questions like:
"do you have the latest QuickTime codecs?" or "do you have the latest graphics drivers?"
or that our pc are slow or that we work with strange video formats or to change to no thumbnail in the clips or that its
the antivirus fault or whatever.
It is not all these!
As I have read:
-It can happen in many versions of Premiere Elements(maybe in all of them, I don't know)
-It can happen in both ATI/AMD and NVIDIA graphics cards
-It can happen in all hardware configurations CPU/motherboards
-It can happen in all windows versions and both 32/64 bit
So I am guessing it is not our fault.
Can Adobe finally fix this problem with an update? It's been so many versions until now!
please... Is it so difficult?
Can't the programmers see what are we talking about? Can't they fix the programme?
Before I bought Premiere Elements 11 I had the 9 version in windows 7(64bit)
The same problem, slow/laggy timeline redraw when moving back and forth.
The solution I found was to disable the Aero feature in windows 7!
And oh my god... the timeline then was so fast and smooth, I was so happy to edit!
So I compromised with that(disabling aero).
Recently I have upgrad the same PC to windows 8 pro(64 bit) AND bought Premiere Elements 11. (hoping for speed in every possible way!)
The slow timeline scrolling still happens in both PRE9 and in PRE11.
And guess what? in windows 8 pro you can't disable the "aero feature"!!!
You can only change some visual settings, and even if I disable all of them, nothing changes!
So are we really stuck with the laggy timeline scrolling in windows 8???
Premiere Elements 11 is so much faster in all other things (exept the timeline scrolling)
In the preview window for example. It can play really smooth, in real time WITHOUT render preview
some pretty difficult compositions I make! multiple layers, with greenbox and many other filter effects!
Which in Premiere Elements 9 (in the same PC) the preview play was very laggy!
(don't forget that with aero disabled in PE9(win7), same PC, same complicated compositions, timeline scrolling superfast!)
I think they made some pretty good graphic card use in the preview play in PRE11!
I present and edit a youtube show with Premiere Elements with demanding compositing and everyone thinks I use Premiere Pro CS
version or After Effects CS. But I don't, I want to be legal and I can't aford the prices of these applications
so I buy and use the Elements series which are very powerful as well, if you know what to do and HOW to do it!
See for youselves my show I posted today(in Greek, I am from Greece), which I edited in PRE11.(pefrect greenbox, perfect!)
http://youtu.be/HdKAKI6P8tU?hd=1&t=1m28s (open in a new window)
or move time to 1:28 from the below youtube video window.
But unfortunattely the timeline scrolling made my editing unpleasant and slow!
My question is: Will I, (now that I have upgraded to windows 8 pro 64bit) have to edit ALL my next shows/videos
with the slow/laggy timeline scrolling??? please tell me something to hope for...

I have an ATI/AMD FirePro v4800 1GB GDDR5 with the latest drivers for this card (8.982.8.3)
Is my video card not compatible?
this slow redraw of the timeline happened way before
and everytime a new driver version came up I had installed it but that didn't change anything.
Only with aero disabled I would enjoy a fast timeline scrolling in windows 7. (now, not possible in windows 8 pro)
Bill how can you explain this? Same video card and everytime with the SAME NEW drivers, aero on=slow timeline, aero off=fast timeline!
Is there some kind of a fix that we can always wait from our graphics card companies to include to new drivers??? (for how long???)
or maybe is it all up to Adobe and its own programme?
Are we all supposed to have old video display drivers?
Can someone make some kind of a poll for people who have this problem to vote to see where this problem apears, in which configurations, in which graphics cards? (assuming they have latest drivers)
so we all finally know what/where is the problem.
I love the premiere elements series and thats why I want this to be solved.

Crash Premiere Elements 12 // Windows 8

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