Crash signature: KERNELBASE.dll@0xb727 on new Toshiba Laptop; any fix?

downloaded Firefox to my new Toshiba Laptop and haven't been able to use it. Everytime I try to open it, it crashes. I traced the Crash Signature via instructions: KERNELBASE.dll@0xb727 but there is no support information available. Any help on this? I prefer Firefox over Explorer and would like to use it on the laptop.

So you are saying that the recovery discs I made do include the copy of windows that was originally installed?
Absolutely! They will restore the hard disk to its original out-of-the-box contents. Follow the instructions in the section Restoring from recovery DVDs/media, which begins on p. 73 of the User's Guide.
Satellite A660 Series User’s Guide
maybe i can make a deal with wd to have them swap this drive out for the BEKT instead...
That would be a good idea in any case.
As I said, the 10-fc12-045d error would not be due to the drive's being AFT, but more likely the discs are not being read properly. New discs can be obtained from Toshiba. Scroll down to Get Recovery Media here
-Jerry

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See
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Quote from: lcwhitlock on 04-April-14, 13:44:09
Hello darkhawk,
Thank you for the recommendation. I somewhat understand what a MS DOS disk is, but I'm not sure how to go about creating one. I've seen where you can use a program, like Rufus, to create a usb one - but I'm leery about using 3rd-party programs (especially ones I'm not familiar with). I've come across a couple of 'how-to' tuts, but they didn't clarify what files (if any) I would need to include on the disk (for my particular situation). Right now I don't have any blank cds, nor any extra flash/thumb drives - wish I did, but hadn't needed these for years. There has only been one other time where I needed to re-install Windows, but that was over 15 years ago - I did it through BIOS, reformatting my drives, and then reinstalled via the Windows XP disk. Windows 8 is an entirely different breed, which has left me feeling a bit stumped, at times. If there was a way I could perform it (successfully), similar to the first time I did it years ago, I'd give it a try - but at the same time, I'm a bit reluctant, because if it doesn't work, then I'm stuck without any internet access to get further help.
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Resource Hosting Subsystem process crashes from KERNELBASE.dll

Hi,
I have 2 2013 Exchange servers in a DAG configuration. The passive member (I'll refer to it as EX02) is experiencing an issue where the Cluster Service crashes almost immediately after it is started. I've experienced this with this particular DAG before
and ultimately ended up rebuilding the entire DAG from scratch to fix the issue, however it seems to have returned and now need a root cause analysis and fix. I've attached 4 Event Logs that have allowed me to drill down to the problem component but am at
a loss on how to proceed next. Initially, when checking the cluster using Failover Cluster Manager, the EX02 node goes back and forth between "Joining" and "Down". This is a result of the Cluster Service constantly crashing and restarting
since it is set to auto restart after an unexpected termination.
Looking at the 1146 Event ID, I saw this points to the Resource Hosting Subsystem as part of the issue and that this process experienced an issue with a .dll it's using. I then discovered this was the KERNELBASE.dll via the various other log entries
I've included below. I haven't been able to find anyone else that's ran into this particular scenario and am not sure what needs to be done to correct this behavior. If anyone has any insight to this issue, it would be greatly appreciated. If any additional
information is needed from me, please let me know as well.
Log Name: System
Source: Microsoft-Windows-FailoverClustering
Date: 3/3/2015 2:34:59 PM
Event ID: 1146
Task Category: Resource Control Manager
Level: Critical
Keywords:
User: SYSTEM
Computer: ****-EX02.****.com
Description:
The cluster Resource Hosting Subsystem (RHS) process was terminated and will be restarted. This is typically associated with cluster health detection and recovery of a resource. Refer to the System event log to determine which resource and resource DLL is causing the issue.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-FailoverClustering" Guid="{BAF908EA-3421-4CA9-9B84-6689B8C6F85F}" />
<EventID>1146</EventID>
<Version>0</Version>
<Level>1</Level>
<Task>3</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2015-03-03T20:34:59.261068900Z" />
<EventRecordID>286364</EventRecordID>
<Correlation />
<Execution ProcessID="4716" ThreadID="4996" />
<Channel>System</Channel>
<Computer>****-EX02.****.com</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="NodeName">****-EX02</Data>
</EventData>
</Event>
Log Name: Application
Source: Application Error
Date: 3/3/2015 2:36:13 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ****-EX02.****.com
Description:
Faulting application name: clussvc.exe, version: 6.3.9600.17396, time stamp: 0x5434db7b
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54505737
Exception code: 0x80000003
Fault offset: 0x00000000000de002
Faulting process id: 0x31c8
Faulting application start time: 0x01d055f1a860f6f2
Faulting application path: C:\Windows\Cluster\clussvc.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: ee64313c-c1e4-11e4-80da-005056010d14
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-03-03T20:36:13.000000000Z" />
<EventRecordID>264219</EventRecordID>
<Channel>Application</Channel>
<Computer>****-EX02.****.com</Computer>
<Security />
</System>
<EventData>
<Data>clussvc.exe</Data>
<Data>6.3.9600.17396</Data>
<Data>5434db7b</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.3.9600.17415</Data>
<Data>54505737</Data>
<Data>80000003</Data>
<Data>00000000000de002</Data>
<Data>31c8</Data>
<Data>01d055f1a860f6f2</Data>
<Data>C:\Windows\Cluster\clussvc.exe</Data>
<Data>C:\Windows\system32\KERNELBASE.dll</Data>
<Data>ee64313c-c1e4-11e4-80da-005056010d14</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Log Name: Application
Source: Windows Error Reporting
Date: 3/3/2015 2:36:14 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: ****-EX02.****.com
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: clussvc.exe
P2: 6.3.9600.17396
P3: 5434db7b
P4: KERNELBASE.dll
P5: 6.3.9600.17415
P6: 54505737
P7: 80000003
P8: 00000000000de002
P9:
P10:
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_clussvc.exe_fcdf2bbcddca922c916880dbb49ce3cd5175efef_f6feed2e_3a22d925
Analysis symbol:
Rechecking for solution: 0
Report Id: ee64313c-c1e4-11e4-80da-005056010d14
Report Status: 4100
Hashed bucket:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-03-03T20:36:14.000000000Z" />
<EventRecordID>264220</EventRecordID>
<Channel>Application</Channel>
<Computer>****-EX02.****.com</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>clussvc.exe</Data>
<Data>6.3.9600.17396</Data>
<Data>5434db7b</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.3.9600.17415</Data>
<Data>54505737</Data>
<Data>80000003</Data>
<Data>00000000000de002</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_clussvc.exe_fcdf2bbcddca922c916880dbb49ce3cd5175efef_f6feed2e_3a22d925</Data>
<Data>
</Data>
<Data>0</Data>
<Data>ee64313c-c1e4-11e4-80da-005056010d14</Data>
<Data>4100</Data>
<Data>
</Data>
</EventData>
</Event>
Version=1
EventType=APPCRASH
EventTime=130698881964369580
ReportType=2
Consent=1
ReportIdentifier=0d8e824c-c1e4-11e4-80da-005056010d14
IntegratorReportIdentifier=0d8e824b-c1e4-11e4-80da-005056010d14
NsAppName=clussvc.exe
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=clussvc.exe
Sig[1].Name=Application Version
Sig[1].Value=6.3.9600.17396
Sig[2].Name=Application Timestamp
Sig[2].Value=5434db7b
Sig[3].Name=Fault Module Name
Sig[3].Value=KERNELBASE.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.3.9600.17415
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=54505737
Sig[6].Name=Exception Code
Sig[6].Value=80000003
Sig[7].Name=Exception Offset
Sig[7].Value=00000000000de002
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.272.7
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=a80b
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=a80b5d7481362c8eeb76a77903fa82d6
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=a1f8
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=a1f83374660c205ca4489043b9691b2f
UI[2]=C:\Windows\Cluster\clussvc.exe
UI[5]=Check online for a solution (recommended)
UI[6]=Check for a solution later (recommended)
UI[7]=Close
UI[8]=Microsoft Failover Cluster Service stopped working and was closed
UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
UI[10]=&Close
LoadedModule[0]=C:\Windows\Cluster\clussvc.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\msvcrt.dll
LoadedModule[5]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[6]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[7]=C:\Windows\SYSTEM32\CLUSAPI.dll
LoadedModule[8]=C:\Windows\system32\CRYPT32.dll
LoadedModule[9]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[10]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[11]=C:\Windows\SYSTEM32\NTDSAPI.dll
LoadedModule[12]=C:\Windows\system32\ole32.dll
LoadedModule[13]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[14]=C:\Windows\SYSTEM32\RESUTILS.dll
LoadedModule[15]=C:\Windows\system32\RPCRT4.dll
LoadedModule[16]=C:\Windows\SYSTEM32\SspiCli.dll
LoadedModule[17]=C:\Windows\SYSTEM32\sscore.dll
LoadedModule[18]=C:\Windows\system32\USER32.dll
LoadedModule[19]=C:\Windows\SYSTEM32\VSSAPI.DLL
LoadedModule[20]=C:\Windows\SYSTEM32\wevtapi.dll
LoadedModule[21]=C:\Windows\system32\WS2_32.dll
LoadedModule[22]=C:\Windows\system32\NSI.dll
LoadedModule[23]=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule[24]=C:\Windows\SYSTEM32\FirewallAPI.dll
LoadedModule[25]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[26]=C:\Windows\SYSTEM32\NETAPI32.dll
LoadedModule[27]=C:\Windows\SYSTEM32\FLTLIB.DLL
LoadedModule[28]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[29]=C:\Windows\SYSTEM32\DEVOBJ.dll
LoadedModule[30]=C:\Windows\SYSTEM32\fwpuclnt.dll
LoadedModule[31]=C:\Windows\SYSTEM32\VirtDisk.dll
LoadedModule[32]=C:\Windows\SYSTEM32\clfsw32.dll
LoadedModule[33]=C:\Windows\SYSTEM32\DSPARSE.dll
LoadedModule[34]=C:\Windows\SYSTEM32\cryptdll.dll
LoadedModule[35]=C:\Windows\system32\MSASN1.dll
LoadedModule[36]=C:\Windows\SYSTEM32\combase.dll
LoadedModule[37]=C:\Windows\system32\GDI32.dll
LoadedModule[38]=C:\Windows\SYSTEM32\VssTrace.DLL
LoadedModule[39]=C:\Windows\SYSTEM32\DSROLE.dll
LoadedModule[40]=C:\Windows\SYSTEM32\bcd.dll
LoadedModule[41]=C:\Windows\SYSTEM32\netutils.dll
LoadedModule[42]=C:\Windows\SYSTEM32\srvcli.dll
LoadedModule[43]=C:\Windows\SYSTEM32\wkscli.dll
LoadedModule[44]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[45]=C:\Windows\SYSTEM32\DPAPI.DLL
LoadedModule[46]=C:\Windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[47]=C:\Windows\SYSTEM32\SAMCLI.DLL
LoadedModule[48]=C:\Windows\SYSTEM32\bcryptPrimitives.dll
LoadedModule[49]=C:\Windows\SYSTEM32\sscoreext.dll
LoadedModule[50]=C:\Windows\SYSTEM32\mi.dll
LoadedModule[51]=C:\Windows\SYSTEM32\miutils.dll
LoadedModule[52]=C:\Windows\system32\wmidcom.dll
LoadedModule[53]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[54]=C:\Windows\SYSTEM32\ntmarta.dll
LoadedModule[55]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[56]=C:\Windows\SYSTEM32\clbcatq.dll
LoadedModule[57]=C:\Windows\system32\wbem\wbemprox.dll
LoadedModule[58]=C:\Windows\SYSTEM32\wbemcomn.dll
LoadedModule[59]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[60]=C:\Windows\system32\rsaenh.dll
LoadedModule[61]=C:\Windows\system32\wbem\wbemsvc.dll
LoadedModule[62]=C:\Windows\system32\wbem\fastprox.dll
LoadedModule[63]=C:\Windows\SYSTEM32\pcwum.dll
LoadedModule[64]=C:\Windows\system32\mswsock.dll
LoadedModule[65]=C:\Windows\system32\WINTRUST.dll
LoadedModule[66]=C:\Windows\SYSTEM32\logoncli.dll
LoadedModule[67]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[68]=C:\Windows\System32\rasadhlp.dll
LoadedModule[69]=C:\Windows\system32\kerberos.DLL
LoadedModule[70]=C:\Windows\SYSTEM32\SAMLIB.dll
LoadedModule[71]=C:\Windows\system32\es.dll
LoadedModule[72]=C:\Windows\system32\PROPSYS.dll
LoadedModule[73]=C:\Windows\SYSTEM32\profapi.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Microsoft Failover Cluster Service
AppPath=C:\Windows\Cluster\clussvc.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=78F1110F74732BD871C9A3C553A667E4

Got a window to reboot the EX02 machine and this seems to have solved the issue. Cluster Service is stable again and DAG is healthy. This issue can be marked as answered.
I have this same issue, and it appears to manifest whenever there is a network disruption. After network is restored, the cluster service repeatedly crashes until a reboot. I'm not sure if a reboot is a real fix. I'm curious whether
yours returns if you unplug the network cable and plug it back in on your server, like mine.

Why does new PSE 8 and 9 both crash on my new Toshiba laptop with Windows 7?

I bought new PSE Elements 8 and 9 and both crashed immediately on my new Toshiba Satellite P 755 laptop with Windows 7 64 bit OS. I tried going into Properties of PSE 9 and going to Compatability and putting in Windows 7 but it didn't do any good. Please help!

Hi,
Please try couple of probable solutions as mentioned below:
Solution 1:
1. Close Elements.
2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Editor.
3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.
Solution 2: In case any network printer is attached try to launch without network or printer uninstall or make different printer as default.
Solution 3: Try launching with anti-virus off or removing PSE from conflicting list.
Solution 4:
On the drive on which you have installed PSE,on my machine it is on C:
Go to C:\Program Files\Adobe\Photoshop Elements 10\Locales\<locale>\Plug-Ins\Import-Exportand you will find twain plug-in. Remove that plug-in from that location and copy it somewhere else.
Now launch PSE and check if it works.
For related post for Twain please see this:http://forums.adobe.com/message/2954743#2954743

Crash signature: KERNELBASE.dll@0xb727 on new Toshiba Laptop; any fix?

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