Crash when creating advanced action with "open URL"

Question

Hi there,
my crash problem (captivate 5.5, win 7 64 bit, adobe PP CS6 installed):
On one slide of my project, I have a slide video and a button at a certain point. First I created an advanced action (open URL in a new window and pause slide video). Then I saved the action and assigned it to the button. Til here, all was ok.
Then, I wanted to change the URL in the advanced action.
When I opened the created action, the "open URL"-parameter disappeared, but the table row was shown empy:
Then I wanted to assign a new URL. After creating a new "open URL"-paramter I wanted to save the changes. And then captivate crashed with this fatal error:
And from this time, every time I want to change - or even create a new action with the above mentioned parameters - captivate crashes.
can anyone reproduce this error? Is this a bug (or a feature ;-), or did I something wrong?
Thanks
Markus

Answer 1

Hi Aditya,
thanks for your post.
2. Create a new project and try the same thing
I created a new project....same problem...
If you face the same channel, then try recreating the Adobe Captivate preferences. Please follow the steps mentioned here :
1. Close Adobe Captivate.
2. Locate the preference folder:
        Windows Vista and Windows 7: C:\Users\[user name]\AppData\Local\Adobe\Adobe Captivate 5.5 folder
3. Rename the preference folder.
I didn't found a preference folder in the captivate 5.5 folder. Here is my captivate 5.5 folder:
what to do now?? Now I am at a loss...