Crash when creating new file

illustrator crashes when creating a new file or opening existing - no special message. Just "illustrator has stopped working"
graphics drivers uptodate, tried uninstall, reinstall, tried cleaner, tried sign-out-of creative cloud, nothing works.
running windows 8 64bit

If it works on another account, then pretty obviously your permissions are screwed on the other account and you need to fix them...
Mylenium

Similar Messages

Illiustrator CS6 crashes when creating New File

Hi.
Im using windows 7 x64. And i have installed both Illiustrators x64 and x32. I can open Illiustrator but when i trying to create new file Illiustrator stop working.
Windows 7 Hompe premium x64
procesor i3 4x2.93
ram : 4gb
network with printers
error reaport

Hi Saras,
We really apologize for all the inconvenience which has caused you.
Try the steps below to check the issue.
1. Try to reset the preferences
Press Alt-Crtl-Shift on a PC as soon as you click Illustratir icon to reset the preferences to the factory defaults.
2. If that doesnt help try removing all the installed printers from the system one by one & check.
3. Also you can try to put the system in clean boot & check if the AI still crashes if you try to create a file.
In the meanwhile if these steps doesn't resolve your issues you can contact Adobe support by following the link below:
http://helpx.adobe.com/contact/
Thanks
Mandhir

Illustrator Crashes when creating new file and opening a file

Every time I try to create a new file, or even open an existing file Illustrator crashes. I have re-installed illustrator...no luck. I have tried running Illustrator while holding SHIFT...no luck. I am using windows 7, and have no crazy drivers that I believe need to be updated.
Thank you for your help!
-Patrick

Have been Googling like always after Illustrator CC crashes with these specific symptoms (Opening fine, New file of Opening existing file crashes).
All other threads had no working solution for me and the symptoms seemed little different - Opening the program and keeping it open without opening or creating a file was no problem.
This was the well-appreciated solution that did the trick for me.
Re: Illustrator CC 17.1 Crashing on New File or Open File (Win 7) works under a different user?
(In my case I think my default printer had been changed in the background by using a VPN connection this morning which I hardly use ever. Never had been thinking in that direction of course.)
Good luck to you all.

SSMS crash when creating new database diagram

For several years I have been unable to create database diagrams from within SSMS. I have tried every combination of VS2005, VS2008, VS2012 and VS2013 with every combination of SQL2005, SQL2008, SQL2012 and SQL2014.
I have installed, uninstalled, and repaired many dozens of times. I am currently using VS2013 ultimate with SQL2014 express.
I have tried every related 'workaround' that I can find on the internet. Still the problem persists.
Any help would be deeply appreciated.
Here are the relevant details with file versions:
In SSMS, I right-click on a database and choose New Database Diagram. A Blank diagram window appears with the SSMS error dialog:
===================================
Attempted to read or write protected memory. This is often an indication that other memory is corrupt. (Microsoft.VisualStudio.OLE.Interop)
Program Location:
 at Microsoft.VisualStudio.OLE.Interop.IOleCommandTarget.QueryStatus(Guid& pguidCmdGroup, UInt32 cCmds, OLECMD[] prgCmds, IntPtr pCmdText)
 at Microsoft.VisualStudio.Platform.WindowManagement.DocumentObjectSite.QueryStatus(Guid& pguidCmdGroup, UInt32 cCmds, OLECMD[] prgCmds, IntPtr pCmdText)
 at Microsoft.VisualStudio.Platform.WindowManagement.WindowFrame.QueryStatus(Guid& pguidCmdGroup, UInt32 cCmds, OLECMD[] prgCmds, IntPtr pCmdText)
 at Microsoft.Internal.VisualStudio.Shell.Interop.IVsTrackSelectionExPrivate.Register()
 at Microsoft.VisualStudio.Platform.WindowManagement.WindowFrame.ConnectSelectionContext()
 at Microsoft.VisualStudio.Platform.WindowManagement.WindowFrame.Activate()
 at Microsoft.VisualStudio.Platform.WindowManagement.WindowManagerService.viewManager_ActiveViewChanged(Object sender, ActiveViewChangedEventArgs e)
 at System.EventHandler`1.Invoke(Object sender, TEventArgs e)
 at Microsoft.VisualStudio.PlatformUI.ExtensionMethods.RaiseEvent[TEventArgs](EventHandler`1 eventHandler, Object source, TEventArgs args)
 at Microsoft.VisualStudio.PlatformUI.Shell.ViewManager.SetActiveView(View view, ActivationType type)
 at Microsoft.VisualStudio.Platform.WindowManagement.WindowFrame.ShowInternal(ShowFlags showFlags)
 at Microsoft.VisualStudio.Platform.WindowManagement.WindowFrame.<Show>b__26()
 at Microsoft.VisualStudio.ErrorHandler.CallWithCOMConvention(Func`1 method)
 at Microsoft.VisualStudio.Platform.WindowManagement.WindowFrame.Show()
 at Microsoft.VisualStudio.Platform.WindowManagement.WindowFrame.MarshalingWindowFrame.<Microsoft.VisualStudio.Shell.Interop.IVsWindowFrame.Show>b__7a()
 at Microsoft.VisualStudio.Shell.ThreadHelper.Invoke[TResult](Func`1 method)
 at Microsoft.VisualStudio.Platform.WindowManagement.WindowFrame.MarshalingWindowFrame.Microsoft.VisualStudio.Shell.Interop.IVsWindowFrame.Show()
 at Microsoft.SqlServer.Management.UI.VSIntegration.Editors.VirtualProject.CreateDesigner(Urn origUrn, DocumentType editorType, DocumentOptions aeOptions, IManagedConnection con, String fileName)
 at Microsoft.SqlServer.Management.UI.VSIntegration.Editors.VirtualProject.Microsoft.SqlServer.Management.UI.VSIntegration.Editors.ISqlVirtualProject.CreateDesigner(Urn origUrn, DocumentType editorType, DocumentOptions aeOptions, IManagedConnection
con, String fileName)
 at Microsoft.SqlServer.Management.UI.VSIntegration.Editors.ISqlVirtualProject.CreateDesigner(Urn origUrn, DocumentType editorType, DocumentOptions aeOptions, IManagedConnection con, String fileName)
 at Microsoft.SqlServer.Management.UI.VSIntegration.Editors.VsDocumentMenuItem.CreateDesignerWindow(IManagedConnection mc, DocumentOptions options)
 at Microsoft.SqlServer.Management.UI.VSIntegration.Editors.VsDocumentMenuItem.InvokeDesigner(IManagedConnection connection)
 at Microsoft.SqlServer.Management.UI.VSIntegration.Editors.VsDocumentMenuItem.Invoke()
 at Microsoft.SqlServer.Management.UI.VSIntegration.ObjectExplorer.ToolsMenuItemBase.MenuInvokedHandler(Object sender, EventArgs args)
Version info taken from Sql Server Management Studio/Help/About dialog:
Microsoft SQL Server Management Studio 12.0.2000.8
Microsoft Analysis Services Client Tools 12.0.2000.8
Microsoft Data Access Components (MDAC) 6.1.7601.17514
Microsoft MSXML 3.0 4.0 5.0 6.0
Microsoft Internet Explorer 9.11.9600.17358
Microsoft .NET Framework 4.0.30319.18444
Operating System 6.1.7601
DLL versions
c:\Program Files(x86)\Common Files\microsoft shared\Visual Database Tools
dsref80.dll version 12.0.21005.1
c:\Program Files(x86)\Common Files\microsoft shared\MSDesigners8
msdds.dll 12.0.21005.1
msddsf.dll 12.0.21005.1
msddslm.dll 12.0.21005.1
msdds.mp.dll 12.0.21005.1
msddsp.dll 12.0.21005.1
c:\Program Files(x86)\Common Files\microsoft shared\MSDesigners8\Resources\1033
msddsui.dll 12.0.21005.1

Hello,
There is a Connect item related to this issue. This is the link of that Connect item:
https://connect.microsoft.com/SQLServer/feedback/details/730985/smss-crashes-when-creating-new-database-diagram
Try the workarounds posted there (Workarounds section).
Hope this helps.
Regards,
Alberto Morillo
SQLCoffee.com

Lab View crashing when creating new bound variable

Hi,
I have to connect to an OPC server from Lab view and have played around a bit with the OPC client options.
I would like to use shared variables as that seems like a handy way to access the needed variables. I have followed the instructions in http://zone.ni.com/devzone/cda/tut/p/id/7450 .
However when i use the create bound variables feature LabView crashes when i browse for OPC tags, step3 under "Create Shared Variables that Connect to the OPC Tags through the I/O Server". If i try to expand the node "OPC1" LabView crashes. I try to access the built in NI OPC server locally.
Also during this process LabView gives warning box saying "Configure OPC server to run with an identity of interactive user". we did try the the steps in http://zone.ni.com/reference/en-XX/help/371618G-01/lvdschelp/config_local_opc_serv/ . However the The interactive user button was disabled under NI OPC sever properties.
Is there something i have missed? Something that needs to be configured before going through that tutorial?
I run LabView 2011 on a 64 bit Win7P computer. The DSC module and the NI OPC Servers are installed and seem to work (when running the OPC examples ).
Thanks.

Hello AmritaNikhil,
Thanks for the post, I have a few questions for you about this issue.
What versions of NI OPC Servers are you using?
Is the server hosted on your local machine or on a remote machine?
Are you able to successfully connect NI OPC Servers and NI OPC Quick Client?
Have you been successful in using OPC IO Servers in the past or has this issue occurred since you have started your application?
Can you consistently reproduce this crash?
You can try to work around this issue by using Network Items rather than Project Items when creating bound variables in the Create Bound Variables window. Please try this option and let me know if you have any additional information about your application that may be helpful in solving this issue. In addition, I have also included a link to a similar post. Hope this helps!
LV 2011 crash when create bound variables
http://forums.ni.com/t5/LabVIEW/LV-2011-crash-when-create-bound-variables/m-p/1879137
Paul-B
Applications Engineer
National Instruments

RoboHelp 7 crashes when creating new project with files from VSS

RoboHelp crashes when I create a new project and choose to get existing files from Visual Source Safe to load into the project. Does anyone have a solution to this problem or a suggestion as to why this may be happening? I'm attaching the errors associated with the crashing.
Also, we have a very large Help system (985 topics) which compiles into a 46 MB chm file. Is there a maximum suggested topic size (per topic) and a maximum suggested number of topics per project? Could this be part of the reason RoboHelp is crashing? We've always had a large Help system since we started using RoboHelp several years ago but the crashing is a more recent problem.
Thanks,
Carissa

I had the same issue then I found out all you have to do is to set the default view to List before opening any previous or new project and it worked, credit goes to this user below who found the solution.
ahmedMac25
I was able to resolve by workaround:
1. Closed all open applications
2. relaunch Finder
3. run sudo find / -name ".DS_Store" -exec rm {} \;
4. this removes all .DS_Store old files on the computer
5. launch finder and set default view to "LIST VIEW" as shown here:http://macs.about.com/od/usingyourmac/ss/Setting-Finder-Views-For-Folders-And-Su b-Folders_2.htm
5. rerun the offending application and file chooser works

File Name not set when creating new file in EP 6.0 SPS20

Hi,
We recently upgraded from EP6 SP15 to SP20. Now when I create a new file or folder in a KM folder, the name that I give for the resource is not taken into account. The display name of the newly created resource will be New Text or New HTML Document or New Folder, etc. Even if I open the Properties and change it there, it is not getting reflected. But if I select Rename from the Context menu and give a new name, it gets set. What could be the problem?
Thanks in advance
Regards
Ranjith

Hi,
It was an issue with the customized PropertiesControl class.
Regards
Ranjith

Missing layouts when creating new file

Hi All,
I'm using the current CC version of DreamWeaver. When I go File > New > Blank Page > HTML I only see two layouts in the Layout box:
2 column fixed, right sidebar, header and footer
3 column fixed, header and footer
DreamWeaver help (http://helpx.adobe.com/dreamweaver/using/css-layouts.html) says "You can choose from 16 different layouts."
Does anyone have an idea as to what happened to the other layouts?
Thanks,
Douglas

Hi Nancy,
Here's what I do to reach the help page with incorrect info:
Open DW CC (build 6443)
Select Help > DreamWeaver Help
Page at http://helpx.adobe.com/dreamweaver/topics.html opens
In "Layout and design" section, click "Laying out pages with CSS" link
Page at http://helpx.adobe.com/dreamweaver/using/css-layouts.html opens
This is the page that I mentioned in my initial post - the one with the incorrect info on it
I'm not sure where the problem lies:
Should DW CC not sent me to the page in item 3?
Should the page in item 3 clearly warn users that it contains links to pages for various versions of DW?
Should the page in item 3 not send me to the page in item 5?
In any case, the current flow is problematic for users. I'll let you folks figure out what should be changed.
Or, am I mistaken in assuming that you're with Adobe?
Regards,
Douglas

Dreamweaver CS 6 crashes when opening new file

Hi
CS 6 crashes when I open a file. I already cleared the cache, but it sill does not work.
It recreates the Configure folder but not the WinFileCache..dat file.
Please advise,
Thanks,
Esther

May I ask how you conclude that the WinFileCache.dat is not being recreated
Did you do a search for it?
Remember that your WinFileCache.dat is normally a "hidden" file, so you must enable
"Show hidden files and folders"
Follow these steps to display hidden files and folders.
Open Folder Options by clicking the Start button, clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
Click the View tab.
Under Advanced settings, click Show hidden files and folders, and then click OK.

Client Crashes when Creating New Email

I have a few users that are having this problem.
Whenever they try to create a new email, either from "Reply" or from "New Mail", Groupwise crashes.
This problem only occurs locally. If I delete their Windows profile and create a new one, it goes away. If another user logs into that computer, it works. If the affected user goes to another machine, it works.
Once the problem starts, it will do it every time they try to create an email.
I uninstalled Groupwise Client, cleaned out the registry, and reinstalled it. I uninstalled Adobe Acrobat. I gave the user local admin rights. Only killing the profile is temporarily working. It does come back eventually, usually within a month. I have not been able to link it to a specific email or file attachment.
All of our machines are running Windows XP SP3. We did have this problem with SP2 as well. They are also running MS Office Vista, Adobe Acrobat 8 Professional, and Symantec AV Endpoint 11.
Here is the error message when it crashes:
"Novell Groupwise Client has encountered a problem and needs to close. We are sorry for the inconvience."
Followed by:
"The instruction at "0x53667831" referenced memory at "0x03c32500". The memory could not be read. Click on OK to terminate the program"
The error recorded by Event Viewer is:
"Faulting application grpwise.exe, version 7.0.3.1068, faulting module ntdll.dll, version 5.1.2600.5755, fault address 0x00010f20"
Please, any help will be appreciated.
Thank you,
-James

Originally Posted by jgodden
I have a few users that are having this problem.
Whenever they try to create a new email, either from "Reply" or from "New Mail", Groupwise crashes.
This problem only occurs locally. If I delete their Windows profile and create a new one, it goes away. If another user logs into that computer, it works. If the affected user goes to another machine, it works.
Once the problem starts, it will do it every time they try to create an email.
I uninstalled Groupwise Client, cleaned out the registry, and reinstalled it. I uninstalled Adobe Acrobat. I gave the user local admin rights. Only killing the profile is temporarily working. It does come back eventually, usually within a month. I have not been able to link it to a specific email or file attachment.
All of our machines are running Windows XP SP3. We did have this problem with SP2 as well. They are also running MS Office Vista, Adobe Acrobat 8 Professional, and Symantec AV Endpoint 11.
Here is the error message when it crashes:
"Novell Groupwise Client has encountered a problem and needs to close. We are sorry for the inconvience."
Followed by:
"The instruction at "0x53667831" referenced memory at "0x03c32500". The memory could not be read. Click on OK to terminate the program"
The error recorded by Event Viewer is:
"Faulting application grpwise.exe, version 7.0.3.1068, faulting module ntdll.dll, version 5.1.2600.5755, fault address 0x00010f20"
Please, any help will be appreciated.
Thank you,
-James
I am still experiencing this issue with my clients- August 12, 2009
I did and re-scanned their systems for malware and viruses.
Any help will be appreciated.
-James

Mail Crashes When Creating New Email

Hi... I did a fresh install of OS X 10.3 due to a catastrophic boot sector error. Everything's working again, except Mail. When I click New Mail, it crashes every time. Is is because I messed something up when I tried to import my old mailboxes and preferences? Can I install Mail again and start from scratch?
More generally, how does one re-install a single Mac app. without reinstalling the whole OS?
In the meantime I'm using Thunderbird and it's working Okay.
Thanks!

This could be a Mail.app preference file problem or caused by something else.
FYI - re-installing the Mail.app rarely resolves any problems with the application.
If the account is a POP type account, quit Mail first and using the Finder go to Home > Library > Mail > this POP account named folder (named by the user name and incoming mail server for the account) > Drafts.mbox.
Delete the Drafts.mbox and empty the Trash.
Launch Mail and a new Drafts.mbox will be created automatically by Mail within the account named folder when composing the next message with this account.
If this doesn't resolve the problem, try targeting the Mail.app preference file.
Quit the Mail.app first and using the Finder, go to Home > Library > Mail. Copy the Mail folder and place the copy on the Desktop for backup purposes.
Using the Finder, go to Home > Library > Preferences > com.apple.mail.plist. Move the com.apple.mail.plist file to the Desktop.
Note: Moving the com.apple.mail.plist file out of the Preferences folder will require re-entering all email account information when re-launching Mail.
The only exception to this is if you have a .Mac account which will be recreated automatically and/or any email account created as part of the original computer setup assistant.
Launch Mail and decline any prompt to import mailboxes. After re-entering all email account information, the Mail.app should rediscover the existing account named folders and mailboxes at Home > Library > Mail.
After confirming all mailboxes were successfully rediscovered, you can delete the copy of the Mail folder and old com.apple.mail.plist file from the Desktop.
Test if this resolves the problem.
To re-install a single Apple application from the 10.3 install discs without re-installing the entire OS requires using an application called Pacifist which can be downloaded at this link.
http://www.versiontracker.com/dyn/moreinfo/macosx/12743
If you have upgraded to 10.3.9 and your 10.3 install package includes an earlier version, after deleting and re-installing a single Apple application from the 10.3 install package using Pacifist, you need to download the 10.3.9 Combo Upgrade package and re-install 10.3.9 to get the re-installed application to the current version as of 10.3.9.

WORD, EXCEL, and POWERPOINT now crashing when saving new file

I have Microsoft Office 2004 WORD, EXCEL, and POWERPOINT, which were working just fine for several days on 10.5.1. (all updates are current). Now, every time I try to save a new document, all 3 apps crash, with the following thing in common in the crash log:
0xb80ec881 gettimeofday_wrapper + 37593
This doesn't happen when opening an existing file, and saving changes to it. Note: A few days ago, I ran Disk Utility to do a permissions repair for another issue - could this have caused this issue?
Any ideas???
Thanks,
Below is the complete crash log from one of the EXCEL crashes:
Process: Microsoft Excel [144]
Path: /Applications/Microsoft Office 2004/Microsoft Excel
Identifier: com.microsoft.Excel
Version: 070724 (11.3.7)
Code Type: PPC (Translated)
Parent Process: launchd [69]
Date/Time: 2007-11-26 18:33:08.466 -0500
OS Version: Mac OS X 10.5.1 (9B18)
Report Version: 6
Exception Type: EXC_CRASH (SIGILL)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0
Thread 0 Crashed:
0 ??? 0x801a194a 0 + 2149194058
1 translate 0xb80ec881 gettimeofday_wrapper + 37593
Thread 1:
0 ??? 0x800bb8e6 0 + 2148251878
1 ??? 0x800c30dc 0 + 2148282588
2 translate 0xb818b69a CallPPCFunctionAtAddressInt + 202826
3 ??? 0x800ec075 0 + 2148450421
4 ??? 0x800ebf32 0 + 2148450098
Thread 2:
0 translate 0xb8152b0b spinlockwrapper + 92383
1 translate 0xb817b5d8 CallPPCFunctionAtAddressInt + 137096
2 translate 0xb80bd6fb 0xb8000000 + 775931
3 translate 0xb80b6b77 0xb8000000 + 748407
4 translate 0xb80d4530 0xb8000000 + 869680
5 translate 0xb813d2cf spinlockwrapper + 4259
Thread 3:
0 translate 0xb8152bc4 spinlockwrapper + 92568
1 translate 0xb817b2ee CallPPCFunctionAtAddressInt + 136350
2 translate 0xb80bd6fb 0xb8000000 + 775931
3 translate 0xb80b6b77 0xb8000000 + 748407
4 translate 0xb80d4530 0xb8000000 + 869680
5 translate 0xb813d2cf spinlockwrapper + 4259
Thread 4:
0 translate 0xb8152803 spinlockwrapper + 91607
1 translate 0xb816e76d CallPPCFunctionAtAddressInt + 84253
2 translate 0xb80bd6fb 0xb8000000 + 775931
3 translate 0xb80b6b77 0xb8000000 + 748407
4 translate 0xb80d4530 0xb8000000 + 869680
5 translate 0xb813c9e9 spinlockwrapper + 1981
Thread 5:
0 translate 0xb815298f spinlockwrapper + 92003
1 translate 0xb8183603 CallPPCFunctionAtAddressInt + 169907
2 translate 0xb8186194 CallPPCFunctionAtAddressInt + 181060
3 translate 0xb80df67b 0xb8000000 + 915067
Thread 6:
0 translate 0xb815298f spinlockwrapper + 92003
1 translate 0xb8183603 CallPPCFunctionAtAddressInt + 169907
2 translate 0xb8186194 CallPPCFunctionAtAddressInt + 181060
3 translate 0xb80df67b 0xb8000000 + 915067
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xb813cb3c ecx: 0xb7fffa6c edx: 0x801a194a
edi: 0xb81d8794 esi: 0x00000004 ebp: 0xb7fffa98 esp: 0xb7fffa6c
ss: 0x0000001f efl: 0x00000246 eip: 0x801a194a cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0xb8135118
Binary Images:
0xb8000000 - 0xb81d7fe7 translate ??? (???) /usr/libexec/oah/translate
Translated Code Information:
NO CRASH REPORT

I just fixed my own issue, based on a posting I saw in one of the other discussions. I did the same thing, by downloading the standalone update and then installing. After the required restart, everything worked fine!!! It seems like there was definitely a problem with the version that was installed via Software Update.

Error in netbeans IDE when creating new file

Hai,
I am doing a project in netbeans. When i want to create a new java class in a project i right clicked the project and from the menu i selected the java file. In that dialog box i entered the name of the java file but in the bottom of the dialog box i am getting a error message "The Target floder is Read only" due to this error the next and finish button in the dialog box where disabled. How to over come with this problem
I changed the read only properties of all the files in the project, but it wont work
Thanks
Pradeep D

Are you using MS's XP OS?
I had this exact same problem with XP home edition when I had it using FAT instead of NTFS. I converted to NTFS and all has been well ever since.

Keynote '08 crashes when creating new presentation

I just installed iWork '08. Keynote starts fine, but once I've chosen the template for a new presentation and say "Choose", it crashes (disappears from screen and lets me report a problem to Apple). When I tell it to not show this dialog again and then create a new presentation, it crashes too.
Pages and Numbers work fine.
Didn't have iWork before, but had the trial of the former version installed once.
Any ideas anyone?

OK - got one step further...
Keynote Export behaviour pretty much depends on QuickTime and the QuickTime codecs installed. Removed some "suspects" - not knowing exactly how they made it into my QuickTime folder - and now Export even into a QuickTime movie works like a charm. Need to manually re-add the removed codecs piece by piece now to identify the one that caused the crash.

Computer Crashes when creating new blank disk image

I'm trying to dreacte a new blank disk image from Disk Utility, but when I select "New Blank Image", I name the disk and hit "Create"my compter crashes and requires restart. Any ideas as to why and how to fix?

Yes, iMovie '08 is more "resource intensive" than iMovie HD. (It takes a lot more RAM to provide all that nice scrubbing ability.)
I'm not sure how large the project you're burning is, but I will say that 1GB of RAM is really low for working with video. Anytime a computer starts running out of free memory, bad things start happening. Applications crash, the system appears to hang, etc. When you quit all the other applications you were running, you freed up RAM for iMovie to use.
I would suggest you bump up the RAM in your machine to at least 2GB. It's not very expensive at all. Less than $80. You can get to 4Gb of RAM for $110! I'd be willing to bet that once you've got more available memory your problem will vanish.

Crash when creating new file

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