Crash when print on Windows

Question

Hello,
I'm using Windows 7 and when I try to print, Adobe Digital Editions just crash.
I'm pasting below the error message I get:
Problem signature:
>  Problem Event Name:            CLR20r3
>  Problem Signature 01:          digitaleditions.exe
>  Problem Signature 02:          4.0.0.0
>  Problem Signature 03:          5406e7ee
>  Problem Signature 04:          ReachFramework
>  Problem Signature 05:          4.0.30319.18408
>  Problem Signature 06:          523131b9
>  Problem Signature 07:          c31
>  Problem Signature 08:          95
>  Problem Signature 09:          System.Printing.PrintQueue
>  OS Version:  6.1.7601.2.1.0.256.48
>  Locale ID:      1033
>  Additional Information 1:        0a9e
>  Additional Information 2:        0a9e372d3b4ad19135b953a78882e789
>  Additional Information 3:
>            0a9e
>  Additional Information 4:        0a9e372d3b4ad19135b953a78882e789
Can anyone help?
Thanks

Answer 1

I completely uninstalled the printer and drivers and restarted the computer. I then uninstalled and then reinstalled Firefox 7.0.1, restarted the computer and then reinstalled the printer (from the previously downloaded exe file, because I don't have the CD for the printer). Unfortunately, neither of those things worked, but I did notice that when I uninstalled Firefox, it asked if I wanted to save settings, and I said yes and it seemed to remember the Dell 720 printer in the "about:config" menu. So, maybe uninstalling Firefox without saving settings would make a difference. What do you think? Also, I just noticed in the "Add or Remove Programs" menu in control panel that the icon next to "Dell Photo Printer 720" is a little recycle bin, which seems a bit odd. On the dell.com forum, someone suggested using Firefox 5.0.1, available at a different website. Is this worth a shot or are there other more conservative troubleshooting suggestions to try first?