Crash while in illustrator when printing

Upgraded to OS 10.9. When attempting to print old and / or new created Illustrator C3 files, system crashes. I do not have the funds to upgrade my Cloud software. What else can I do? 

Susan,
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences):
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
to upgrade my Cloud software
My guess is that you mean to upgrade to Cloud software.
If you have a CC subscription, there is no pay in connexion with the updating/upgrading which should happen/be offered automatically.

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    Path:            /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
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    Responsible:     AdobeAcrobat [803]
    User ID:         514
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    64  com.adobe.Acrobat.framework    0x00528eb0 0xad000 + 4701872
    65  com.adobe.Acrobat.framework    0x004fba6f 0xad000 + 4516463
    66  com.adobe.Acrobat.framework    0x004ac5e2 0xad000 + 4191714
    67  com.adobe.Acrobat.framework    0x004ac07b 0xad000 + 4190331
    68  com.adobe.Acrobat.framework    0x004abfe2 0xad000 + 4190178
    69  com.adobe.Acrobat.framework    0x004c51b2 0xad000 + 4293042
    70  com.adobe.Acrobat.framework    0x00430fe9 0xad000 + 3686377
    71  com.adobe.Acrobat.framework    0x00432e45 0xad000 + 3694149
    72  com.adobe.Acrobat.framework    0x00433364 0xad000 + 3695460
    73  com.adobe.Acrobat.framework    0x0043328f 0xad000 + 3695247
    74  com.adobe.Acrobat.framework    0x007e5c3d 0xad000 + 7572541
    75  com.adobe.Acrobat.framework    0x0073dede 0xad000 + 6885086
    76  com.adobe.Acrobat.framework    0x0074912f 0xad000 + 6930735
    77  com.adobe.Acrobat.framework    0x007d0970 0xad000 + 7485808
    78  com.adobe.Acrobat.framework    0x00a0c930 0xad000 + 9828656
    79  com.adobe.Acrobat.framework    0x0076ddf4 0xad000 + 7081460
    80  com.adobe.Acrobat.framework    0x0076df52 0xad000 + 7081810
    81  com.adobe.Acrobat.framework    0x00c9b13e 0xad000 + 12509502
    82  com.adobe.Acrobat.framework    0x00c98bd2 0xad000 + 12499922
    83  com.adobe.Acrobat.framework    0x003d3a10 0xad000 + 3303952
    84  libobjc.A.dylib                0x959332af -[NSObject performSelector:withObject:] + 70
    85  com.apple.AppKit               0x94f4e8a5 -[NSApplication sendAction:to:from:] + 438
    86  com.apple.AppKit               0x9514233f -[NSCarbonMenuImpl performMenuAction:withTarget:] + 267
    87  com.apple.AppKit               0x94f69cf7 -[NSMenu _performKeyEquivalentWithDelegate:] + 390
    88  com.apple.AppKit               0x94f69db0 -[NSMenu _performKeyEquivalentWithDelegate:] + 575
    89  com.apple.AppKit               0x94f69892 -[NSMenu performKeyEquivalent:] + 70
    90  com.adobe.Acrobat.framework    0x003d46c5 0xad000 + 3307205
    91  com.apple.AppKit               0x94f66095 -[NSApplication _handleKeyEquivalent:] + 938
    92  com.apple.AppKit               0x94ecf8a2 -[NSApplication sendEvent:] + 3911
    93  com.apple.AppKit               0x94d141dc -[NSApplication run] + 823
    94  com.adobe.Acrobat.framework    0x000b667e 0xad000 + 38526
    95  com.adobe.Acrobat.framework    0x000b4dfb RunAcrobat + 307
    96  com.adobe.Acrobat.Pro          0x000a5ed5 main + 91
    97  com.adobe.Acrobat.Pro          0x000a5e71 start + 53
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    0   libsystem_kernel.dylib         0x9a9bb992 kevent64 + 10
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    3   com.adobe.Acrobat.framework    0x00ee23b5 0xad000 + 14898101
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    5   com.apple.Foundation           0x98cf3081 -[NSOperation start] + 71
    6   com.apple.Foundation           0x98cf2fa8 __NSOQSchedule_f + 50
    7   libdispatch.dylib              0x92f1fdfd _dispatch_async_redirect_invoke + 158
    8   libdispatch.dylib              0x92f1b386 _dispatch_client_callout + 50
    9   libdispatch.dylib              0x92f1d443 _dispatch_root_queue_drain + 257
    10  libdispatch.dylib              0x92f1e70e _dispatch_worker_thread2 + 39
    11  libsystem_pthread.dylib        0x9958bdab _pthread_wqthread + 336
    12  libsystem_pthread.dylib        0x9958fcce start_wqthread + 30
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    1   libsystem_pthread.dylib        0x9958cd1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib        0x9958ebd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore 0x9118d682 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore 0x9118d8a6 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore 0x91159cf2 MPWaitOnQueue + 199
    6   com.adobe.ACE                  0x023504dc 0x234e000 + 9436
    7   com.adobe.ACE                  0x02350441 0x234e000 + 9281
    8   com.apple.CoreServices.CarbonCore 0x9115a2ce PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    10  libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    11  libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
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    0   libsystem_kernel.dylib         0x9a9ba7ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib        0x9958cd1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib        0x9958ebd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore 0x9118d682 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore 0x9118d8a6 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore 0x91159cf2 MPWaitOnQueue + 199
    6   com.adobe.ACE                  0x023504dc 0x234e000 + 9436
    7   com.adobe.ACE                  0x02350441 0x234e000 + 9281
    8   com.apple.CoreServices.CarbonCore 0x9115a2ce PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    10  libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    11  libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
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    0   libsystem_kernel.dylib         0x9a9ba7ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib        0x9958cd1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib        0x9958ebd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore 0x9118d682 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore 0x9118d8a6 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore 0x91159cf2 MPWaitOnQueue + 199
    6   com.adobe.ACE                  0x023504dc 0x234e000 + 9436
    7   com.adobe.ACE                  0x02350441 0x234e000 + 9281
    8   com.apple.CoreServices.CarbonCore 0x9115a2ce PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    10  libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    11  libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
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    0   libsystem_kernel.dylib         0x9a9ba7ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib        0x9958cd1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib        0x9958ebd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore 0x9118d682 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore 0x9118d8a6 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore 0x91159cf2 MPWaitOnQueue + 199
    6   com.adobe.ACE                  0x023504dc 0x234e000 + 9436
    7   com.adobe.ACE                  0x02350441 0x234e000 + 9281
    8   com.apple.CoreServices.CarbonCore 0x9115a2ce PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    10  libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    11  libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
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    1   libsystem_pthread.dylib        0x9958cd1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib        0x9958ebd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore 0x9118d682 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore 0x9118d8a6 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore 0x91159cf2 MPWaitOnQueue + 199
    6   com.adobe.ACE                  0x023504dc 0x234e000 + 9436
    7   com.adobe.ACE                  0x02350441 0x234e000 + 9281
    8   com.apple.CoreServices.CarbonCore 0x9115a2ce PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    10  libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    11  libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
    Thread 9:
    0   libsystem_kernel.dylib         0x9a9ba7ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib        0x9958cd1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib        0x9958ebd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore 0x9118d682 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore 0x9118d8a6 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore 0x91159cf2 MPWaitOnQueue + 199
    6   com.adobe.ACE                  0x023504dc 0x234e000 + 9436
    7   com.adobe.ACE                  0x02350441 0x234e000 + 9281
    8   com.apple.CoreServices.CarbonCore 0x9115a2ce PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    10  libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    11  libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
    Thread 10:
    0   libsystem_kernel.dylib         0x9a9ba7ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib        0x9958cd1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib        0x9958ebd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore 0x9118d682 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore 0x9118d8a6 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore 0x91159cf2 MPWaitOnQueue + 199
    6   com.adobe.ACE                  0x023504dc 0x234e000 + 9436
    7   com.adobe.ACE                  0x02350441 0x234e000 + 9281
    8   com.apple.CoreServices.CarbonCore 0x9115a2ce PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    10  libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    11  libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
    Thread 11:
    0   libsystem_kernel.dylib         0x9a9ba7ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib        0x9958cd1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib        0x9958ebd9 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.AGM                  0x024b9077 0x24ad000 + 49271
    4   com.adobe.AGM                  0x024b8fb6 0x24ad000 + 49078
    5   com.adobe.AGM                  0x024b8f54 0x24ad000 + 48980
    6   com.adobe.AGM                  0x024b8bf4 0x24ad000 + 48116
    7   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    8   libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    9   libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
    Thread 12:
    0   libsystem_kernel.dylib         0x9a9ba7ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib        0x9958cd1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib        0x9958ebd9 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.AGM                  0x024b9077 0x24ad000 + 49271
    4   com.adobe.AGM                  0x024b8fb6 0x24ad000 + 49078
    5   com.adobe.AGM                  0x024b8f54 0x24ad000 + 48980
    6   com.adobe.AGM                  0x024b8bf4 0x24ad000 + 48116
    7   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    8   libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    9   libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
    Thread 13:
    0   libsystem_kernel.dylib         0x9a9ba7ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib        0x9958cd1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib        0x9958ebd9 pthread_cond_wait$UNIX2003 + 71
    3   com.adobe.AGM                  0x024b9077 0x24ad000 + 49271
    4   com.adobe.AGM                  0x024b8fb6 0x24ad000 + 49078
    5   com.adobe.AGM                  0x024b8f54 0x24ad000 + 48980
    6   com.adobe.AGM                  0x024b8bf4 0x24ad000 + 48116
    7   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    8   libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    9   libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
    Thread 14:
    0   libsystem_kernel.dylib         0x9a9bb046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib        0x9958bdcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib        0x9958fcce start_wqthread + 30
    Thread 15:
    0   libsystem_kernel.dylib         0x9a9bb046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib        0x9958bdcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib        0x9958fcce start_wqthread + 30
    Thread 16:
    0   libsystem_kernel.dylib         0x9a9b5f7a mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x9a9b516c mach_msg + 68
    2   com.apple.CoreFoundation       0x9a097c09 __CFRunLoopServiceMachPort + 169
    3   com.apple.CoreFoundation       0x9a0971e1 __CFRunLoopRun + 1393
    4   com.apple.CoreFoundation       0x9a0969fa CFRunLoopRunSpecific + 394
    5   com.apple.CoreFoundation       0x9a09685b CFRunLoopRunInMode + 123
    6   com.apple.AppKit               0x94ecbb88 _NSEventThread + 283
    7   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    8   libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    9   libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
    Thread 17:
    0   libsystem_kernel.dylib         0x9a9b5fb6 semaphore_wait_trap + 10
    1   com.adobe.Acrobat.framework    0x0055f26e 0xad000 + 4924014
    2   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    3   libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    4   libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
    Thread 18:
    0   libsystem_kernel.dylib         0x9a9b5fb6 semaphore_wait_trap + 10
    1   com.adobe.Acrobat.framework    0x0055f26e 0xad000 + 4924014
    2   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    3   libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    4   libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
    Thread 19:
    0   libsystem_kernel.dylib         0x9a9b5fb6 semaphore_wait_trap + 10
    1   com.adobe.Acrobat.framework    0x0055f26e 0xad000 + 4924014
    2   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    3   libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    4   libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
    Thread 20:
    0   libsystem_kernel.dylib         0x9a9b5fb6 semaphore_wait_trap + 10
    1   com.adobe.Acrobat.framework    0x0055f26e 0xad000 + 4924014
    2   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    3   libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    4   libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
    Thread 21:
    0   libsystem_kernel.dylib         0x9a9b5fb6 semaphore_wait_trap + 10
    1   com.adobe.Acrobat.framework    0x0055f26e 0xad000 + 4924014
    2   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    3   libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    4   libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
    Thread 22:
    0   libsystem_kernel.dylib         0x9a9b5fb6 semaphore_wait_trap + 10
    1   com.adobe.Acrobat.framework    0x0055f26e 0xad000 + 4924014
    2   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    3   libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    4   libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
    Thread 23:
    0   libsystem_kernel.dylib         0x9a9b5fb6 semaphore_wait_trap + 10
    1   com.adobe.Acrobat.framework    0x0055f26e 0xad000 + 4924014
    2   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    3   libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    4   libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
    Thread 24:
    0   libsystem_kernel.dylib         0x9a9b5fb6 semaphore_wait_trap + 10
    1   com.adobe.Acrobat.framework    0x0055f26e 0xad000 + 4924014
    2   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    3   libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    4   libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
    Thread 25:
    0   libsystem_kernel.dylib         0x9a9b5fb6 semaphore_wait_trap + 10
    1   com.adobe.Acrobat.framework    0x0055f26e 0xad000 + 4924014
    2   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    3   libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    4   libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
    Thread 26:
    0   libsystem_kernel.dylib         0x9a9b5fb6 semaphore_wait_trap + 10
    1   com.adobe.Acrobat.framework    0x0055f26e 0xad000 + 4924014
    2   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    3   libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    4   libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
    Thread 27:
    0   libsystem_kernel.dylib         0x9a9b5fb6 semaphore_wait_trap + 10
    1   com.adobe.Acrobat.framework    0x0055f26e 0xad000 + 4924014
    2   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    3   libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    4   libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
    Thread 28:
    0   libsystem_kernel.dylib         0x9a9b5fb6 semaphore_wait_trap + 10
    1   com.adobe.Acrobat.framework    0x0055f26e 0xad000 + 4924014
    2   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    3   libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    4   libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
    Thread 29:
    0   libsystem_kernel.dylib         0x9a9b5fb6 semaphore_wait_trap + 10
    1   com.adobe.Acrobat.framework    0x0055f26e 0xad000 + 4924014
    2   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    3   libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    4   libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
    Thread 30:
    0   libsystem_kernel.dylib         0x9a9b5fb6 semaphore_wait_trap + 10
    1   com.adobe.Acrobat.framework    0x0055f26e 0xad000 + 4924014
    2   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    3   libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    4   libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
    Thread 31:
    0   libsystem_kernel.dylib         0x9a9bb976 kevent + 10
    1   com.adobe.Acrobat.framework    0x01539f13 0xad000 + 21548819
    2   com.adobe.Acrobat.framework    0x01498c57 0xad000 + 20888663
    3   com.adobe.Acrobat.framework    0x014956cd 0xad000 + 20874957
    4   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    5   libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    6   libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
    Thread 32:: com.apple.appkit-heartbeat
    0   libsystem_kernel.dylib         0x9a9bab76 __semwait_signal + 10
    1   libsystem_c.dylib              0x92553fb7 nanosleep$UNIX2003 + 219
    2   libsystem_c.dylib              0x92553e62 usleep$UNIX2003 + 60
    3   com.apple.AppKit               0x94f96a4c -[NSUIHeartBeat _heartBeatThread:] + 2318
    4   com.apple.Foundation           0x98d57f0e -[NSThread main] + 45
    5   com.apple.Foundation           0x98d57e66 __NSThread__main__ + 1426
    6   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    7   libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    8   libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
    Thread 33:: com.apple.CFSocket.private
    0   libsystem_kernel.dylib         0x9a9baace __select + 10
    1   com.apple.CoreFoundation       0x9a0e7af6 __CFSocketManager + 1158
    2   libsystem_pthread.dylib        0x9958a5fb _pthread_body + 144
    3   libsystem_pthread.dylib        0x9958a485 _pthread_start + 130
    4   libsystem_pthread.dylib        0x9958fcf2 thread_start + 34
    Thread 34:
    0   libsystem_kernel.dylib         0x9a9bb046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib        0x9958bdcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib        0x9958fcce start_wqthread + 30
    Thread 35:
    0   libsystem_kernel.dylib         0x9a9bb046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib        0x9958bdcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib        0x9958fcce start_wqthread + 30
    Thread 36:
    0   libsystem_kernel.dylib         0x9a9bb046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib        0x9958bdcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib        0x9958fcce start_wqthread + 30
    Thread 37:
    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0xa16d9fa0  ebx: 0x0866c23c  ecx: 0x9a039cde  edx: 0x00000012
    edi: 0x9a05a70e  esi: 0x0866c23c  ebp: 0xbff58cf8  esp: 0xbff58c90
      ss: 0x00000023  efl: 0x00010206  eip: 0x9a039ced   cs: 0x0000001b
      ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
    cr2: 0x0866c23c
    Logical CPU:     4
    Error Code:      0x00000004
    Trap Number:     14
    Binary Images:
      0xa5000 -    0xa5fff +com.adobe.Acrobat.Pro (11.0.07 - 11.0.07) <9B19B497-B399-3889-9550-EE2FAAD48322> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
      0xad000 -  0x21a8fe7 +com.adobe.Acrobat.framework (11.0.07 - 11.0.07) <9FC7FF98-1AE3-3199-9968-6A607D1420D0> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
    0x234e000 -  0x24a0fe7 +com.adobe.ACE (AdobeACE 2.20.02.1 - 2.20.02.1) <711209D4-FBA8-37AE-9B21-E7F7EAE52A36> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
    0x24ad000 -  0x2a83ff7 +com.adobe.AGM (AdobeAGM 4.28.136.1 - 4.28.136.1) <B27ACA16-D460-3E5C-86D3-1AED99FECD9A> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
    0x2aed000 -  0x2b0bff3 +com.adobe.BIB (AdobeBIB 1.2.03.1 - 1.2.03.1) <21A36908-3031-35AF-A74B-ECC65BEAEC9F> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
    0x2b10000 -  0x2e0dffb +com.adobe.CoolType (AdobeCoolType 5.11.135.1 - 5.11.135.1) <B1B1DB01-92EA-368E-9AA5-209FABB98E44> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
    0x2e40000 -  0x2e58ff7  com.apple.ScriptingBridge (1.3.1 - 63) <6A12D8A2-A60D-3304-B3A8-DFE3901CC94A> /System/Library/Frameworks/ScriptingBridge.framework/Versions/A/ScriptingBridge
    0x472b000 -  0x4750ff9  com.apple.framework.familycontrols (4.1 - 410) <A33A97EE-C735-38BA-9B49-5D78DAA3DEDA> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
    0x4765000 -  0x4770ffa  com.apple.CommerceCore (1.0 - 42) <E59717F2-6770-3DBC-8510-F7AA61E60F57> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
    0x606a000 -  0x606bff8  ATSHI.dylib (363.3) <62AF40CE-1110-31D5-931C-2B2AFB5C1A18> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
    0x6070000 -  0x6074ffd  libFontRegistryUI.dylib (127) <C207DFF5-0C48-3831-B9F1-2363D9A7A365> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib
    0x7409000 -  0x7471ffa +AcroSQLite (1) <8667FF2C-186C-33E6-96FD-ECED266933F1> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLite
    0x7477000 -  0x7498ff7 +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.7.101.21186 - 3.7.101.21186) <D65C0C81-572E-3DCB-A1CF-BC5BF2D59500> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8 SharedExpat
    0x78cc000 -  0x78f2ffb +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <DE33E3BF-669D-3851-8C16-CA1CFCDA315A> /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
    0x7a84000 -  0x7b34fff  ColorSyncDeprecated.dylib (426) <F54DBFF3-3165-3D15-8AE4-37B603502A5F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/Resources/ColorSyncDeprecated.dylib
    0x7d27000 -  0x7d27ffb +cl_kernels (???) <DC04037B-D06B-4C71-A74B-ED9E709D1D49> cl_kernels
    0x7d2c000 -  0x7d2cff3 +cl_kernels (???) <6D2DEE47-48B7-43F6-A987-825151C48854> cl_kernels
    0x83e8000 -  0x8428ff5  com.apple.print.framework.Print.Private (9.0 - 462) <A81F729B-7A91-39C6-B2E4-5BD00ECAFBFF> /System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/Current/Pl ugins/PrintCocoaUI.bundle/Contents/MacOS/PrintCocoaUI
    0x843c000 -  0x8465ff1  com.apple.printingprivate.framework.PrintingPrivate (9.3 - 126.1) <9CCC2727-2FA7-3405-9104-33506F6A2E2E> /System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/A/Printing Private
    0x847c000 -  0x84e0ff7 +com.hp.print.psdriver.hpPostScriptPDE (17.5.0 - 17.5.0b319) <274606AD-636F-7D60-348C-DCC51505B36A> /Library/Printers/hp/PDEs/hpPostScriptPDE.plugin/Contents/MacOS/hpPostScriptPDE
    0x850b000 -  0x8529ff7 +com.hp.print.HPSmartPrint (5.3 - 5.3f05) <C62C6001-4E83-A8A1-5DA0-6C30D905B37F> /Library/Printers/hp/Frameworks/HPSmartPrint.framework/Versions/A/HPSmartPrint
    0x868e000 -  0x86d0ff7  com.apple.print.PrintingCocoaPDEs (9.0 - 462) <80341900-2807-3D3D-B19D-AF9ABD6CC387> /System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/A/Plugins/ PrintingCocoaPDEs.bundle/Contents/MacOS/PrintingCocoaPDEs
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    moved to Illustrator forum.

  • Mac crashes while using illustrator

    Every time when I use Illustrator CC under MAC OSX 10.9.4 my Mac craches completely. Dark Screen and the message "The Mac shut down because of an error". My colleagues have all the same problem. It's pretty annoying, because its not possible to work with Illustrator at the moment...

    Hi PixelAri,
    I would like to have a look into this issue. Can you please let me know if we can connect using a connect session ?
    When you reboot the OS again, can you run `sudo sysdiagnose` in the "Terminal" application of the OS and send the resulting file to me.
    With Best Regards,
    Raghuveer Singh
    [email protected]

  • Illustrator CS4 crashing while attempting to print on OS 10.9

    My Illustrator will not print. The system crashes.
    I have uninstalled and reinstalled the program twice.

    Hi Jacob,
    I tried to reinstall the printer drive and it did not work. I do not get a print dialogue box before the Illustrator crashes.
    This is what I get:
    Process:    
    Adobe Illustrator [1876]
    Path:       
    /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: 
    com.adobe.illustrator
    Version:    
    367 (14.0.0)
    Code Type:  
    X86 (Native)
    Parent Process:  launchd [175]
    Responsible:
    Adobe Illustrator [1876]
    User ID:    
    501
    Date/Time:  
    2014-07-10 11:42:32.499 -0400
    OS Version: 
    Mac OS X 10.9.4 (13E28)
    Report Version:  11
    Anonymous UUID:  E0974F07-C521-570C-6811-61EB70CA90B6
    Crashed Thread:  7
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000000c
    VM Regions Near 0xc:
    --> __PAGEZERO        
    0000000000000000-0000000000001000 [
    4K] ---/--- SM=NUL  /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    __TEXT            
    0000000000001000-0000000000e8f000 [ 14.6M] r-x/rwx SM=COW  /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Thread 0:: Dispatch queue: com.apple.main-thread
    0   com.apple.CoreFoundation
    0x99706fff CFURLCopyFileSystemPath + 79
    1   AdobeAGM                
    0x015702f4 AGMInitialize + 1393796
    2   AdobeAGM                
    0x0173df50 0x1404000 + 3383120
    3   AdobeAGM                
    0x0142ca4a AGMInitialize + 68570
    4   AdobeAGM                
    0x0156bb5f AGMInitialize + 1375471
    5   AdobeAGM                
    0x0142d97e AGMInitialize + 72462
    6   com.adobe.illustrator   
    0x00a12c9d AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 21561
    7   com.adobe.illustrator   
    0x0002387c 0x1000 + 141436
    8   com.adobe.illustrator   
    0x003d8991 0x1000 + 4028817
    9   com.adobe.illustrator.plugins.Print    0x12a5189c 0x12a40000 + 71836
    10  com.adobe.illustrator.plugins.Print    0x12a6bf82 0x12a40000 + 180098
    11  com.adobe.coretech.adm  
    0x0dc6ed85 0xdc66000 + 36229
    12  com.adobe.coretech.adm  
    0x0dc7762f 0xdc66000 + 71215
    13  com.adobe.coretech.adm  
    0x0dc787fb 0xdc66000 + 75771
    14  com.adobe.coretech.adm  
    0x0dcc0871 0xdc66000 + 370801
    15  com.adobe.coretech.adm  
    0x0dc7ec53 0xdc66000 + 101459
    16  com.adobe.illustrator.plugins.Print    0x12a49bc8 0x12a40000 + 39880
    17  com.adobe.illustrator.plugins.Print    0x12a418ff 0x12a40000 + 6399
    18  com.adobe.illustrator.plugins.Print    0x12a47fee 0x12a40000 + 32750
    19  com.adobe.illustrator.plugins.Print    0x12a729ee PluginMain + 422
    20  com.adobe.illustrator   
    0x006a93ff 0x1000 + 6980607
    21  com.adobe.illustrator   
    0x006a89c6 0x1000 + 6977990
    22  com.adobe.illustrator   
    0x00586d75 0x1000 + 5791093
    23  com.adobe.illustrator   
    0x00160725 0x1000 + 1439525
    24  com.adobe.illustrator   
    0x003f2ac2 0x1000 + 4135618
    25  com.adobe.illustrator   
    0x004d43e5 0x1000 + 5059557
    26  com.adobe.illustrator   
    0x000fedbe 0x1000 + 1039806
    27  com.apple.HIToolbox     
    0x994abd89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
    28  com.apple.HIToolbox     
    0x992ff34f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
    29  com.apple.HIToolbox     
    0x992fe668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
    30  com.apple.HIToolbox     
    0x99311811 SendEventToEventTarget + 88
    31  com.apple.HIToolbox     
    0x994abc2e SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 478
    32  com.apple.HIToolbox     
    0x994aba4b ProcessHICommand + 74
    33  com.adobe.illustrator   
    0x000feb75 0x1000 + 1039221
    34  com.apple.HIToolbox     
    0x994abd89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
    35  com.apple.HIToolbox     
    0x992ff34f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
    36  com.apple.HIToolbox     
    0x992fe668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
    37  com.apple.HIToolbox     
    0x99311811 SendEventToEventTarget + 88
    38  com.adobe.illustrator   
    0x00080d3e 0x1000 + 523582
    39  com.apple.HIToolbox     
    0x994abd89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
    40  com.apple.HIToolbox     
    0x992ff34f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
    41  com.apple.HIToolbox     
    0x992fe668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
    42  com.apple.HIToolbox     
    0x992fe4e0 SendEventToEventTargetWithOptions + 94
    43  com.apple.HIToolbox     
    0x99332459 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1757
    44  com.apple.HIToolbox     
    0x992ff795 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2546
    45  com.apple.HIToolbox     
    0x992fe668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
    46  com.apple.HIToolbox     
    0x99311811 SendEventToEventTarget + 88
    47  com.apple.HIToolbox     
    0x994ab473 ToolboxEventDispatcher + 82
    48  com.apple.HIToolbox     
    0x994ab333 RunApplicationEventLoop + 240
    49  com.adobe.illustrator   
    0x00080f83 0x1000 + 524163
    50  com.adobe.illustrator   
    0x000d84ab 0x1000 + 881835
    51  com.adobe.illustrator   
    0x000a2cd2 0x1000 + 662738
    52  com.adobe.illustrator   
    0x00003672 0x1000 + 9842
    53  com.adobe.illustrator   
    0x00003599 0x1000 + 9625
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib  
    0x928c1992 kevent64 + 10
    1   libdispatch.dylib       
    0x937d5899 _dispatch_mgr_invoke + 238
    2   libdispatch.dylib       
    0x937d5532 _dispatch_mgr_thread + 52
    Thread 2:
    0   libsystem_kernel.dylib  
    0x928c07ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib 
    0x923e5d8a _pthread_cond_wait + 837
    2   libsystem_pthread.dylib 
    0x923e7fa3 pthread_cond_wait + 48
    3   com.adobe.amt.services  
    0x047c9552 AMTConditionLock::LockWhenCondition(int) + 46
    4   com.adobe.amt.services  
    0x047c4995 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 115
    5   com.adobe.amt.services  
    0x047c95b0 AMTThread::Worker(void*) + 20
    6   libsystem_pthread.dylib 
    0x923e35fb _pthread_body + 144
    7   libsystem_pthread.dylib 
    0x923e3485 _pthread_start + 130
    8   libsystem_pthread.dylib 
    0x923e8cf2 thread_start + 34
    Thread 3:
    0   libsystem_kernel.dylib  
    0x928c07ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib 
    0x923e5d1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib 
    0x923e7bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore    0x95bad682 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore    0x95bad8a6 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore    0x95b79cf2 MPWaitOnQueue + 199
    6   AdobeACE                
    0x0130a38d 0x12d9000 + 201613
    7   AdobeACE                
    0x01309d85 0x12d9000 + 200069
    8   com.apple.CoreServices.CarbonCore    0x95b7a2ce PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib 
    0x923e35fb _pthread_body + 144
    10  libsystem_pthread.dylib 
    0x923e3485 _pthread_start + 130
    11  libsystem_pthread.dylib 
    0x923e8cf2 thread_start + 34
    Thread 4:
    0   libsystem_kernel.dylib  
    0x928c07ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib 
    0x923e5d1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib 
    0x923e7bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore    0x95bad682 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore    0x95bad8a6 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore    0x95b79cf2 MPWaitOnQueue + 199
    6   AdobeACE                
    0x0130a38d 0x12d9000 + 201613
    7   AdobeACE                
    0x01309d85 0x12d9000 + 200069
    8   com.apple.CoreServices.CarbonCore    0x95b7a2ce PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib 
    0x923e35fb _pthread_body + 144
    10  libsystem_pthread.dylib 
    0x923e3485 _pthread_start + 130
    11  libsystem_pthread.dylib 
    0x923e8cf2 thread_start + 34
    Thread 5:
    0   libsystem_kernel.dylib  
    0x928c07ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib 
    0x923e5d1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib 
    0x923e7bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore    0x95bad682 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore    0x95bad8a6 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore    0x95b79cf2 MPWaitOnQueue + 199
    6   AdobeACE                
    0x0130a38d 0x12d9000 + 201613
    7   AdobeACE                
    0x01309d85 0x12d9000 + 200069
    8   com.apple.CoreServices.CarbonCore    0x95b7a2ce PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib 
    0x923e35fb _pthread_body + 144
    10  libsystem_pthread.dylib 
    0x923e3485 _pthread_start + 130
    11  libsystem_pthread.dylib 
    0x923e8cf2 thread_start + 34
    Thread 6:
    0   libsystem_kernel.dylib  
    0x928bc0a6 mach_wait_until + 10
    1   libsystem_c.dylib       
    0x93f99c4a nanosleep + 366
    2   com.adobe.illustrator.plugins.Save For Web(AI)    0x1060f949 PowerPlug::Initializer::ReloadInitializers() + 161141
    3   com.adobe.illustrator.plugins.Save For Web(AI)    0x1060f9a9 PowerPlug::Initializer::ReloadInitializers() + 161237
    4   com.adobe.illustrator.plugins.Save For Web(AI)    0x106005d2 PowerPlug::Initializer::ReloadInitializers() + 98814
    5   com.adobe.illustrator.plugins.Save For Web(AI)    0x1060fc6b PowerPlug::Initializer::ReloadInitializers() + 161943
    6   libsystem_pthread.dylib 
    0x923e35fb _pthread_body + 144
    7   libsystem_pthread.dylib 
    0x923e3485 _pthread_start + 130
    8   libsystem_pthread.dylib 
    0x923e8cf2 thread_start + 34
    Thread 7 Crashed:
    0   com.macromedia.Flash Player.authplaylib    0x1758c2dd ExternalPlayer_Initialize + 1864739
    1   com.macromedia.Flash Player.authplaylib    0x1758c505 ExternalPlayer_Initialize + 1865291
    2   com.macromedia.Flash Player.authplaylib    0x1758c5a2 ExternalPlayer_Initialize + 1865448
    3   libsystem_pthread.dylib 
    0x923e35fb _pthread_body + 144
    4   libsystem_pthread.dylib 
    0x923e3485 _pthread_start + 130
    5   libsystem_pthread.dylib 
    0x923e8cf2 thread_start + 34
    Thread 8:
    0   libsystem_kernel.dylib  
    0x928c07ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib 
    0x923e5d8a _pthread_cond_wait + 837
    2   libsystem_pthread.dylib 
    0x923e7fa3 pthread_cond_wait + 48
    3   com.macromedia.Flash Player.authplaylib    0x173b8ba6 0x170d1000 + 3046310
    4   com.macromedia.Flash Player.authplaylib    0x173daf81 ExternalPlayer_Initialize + 90311
    5   com.macromedia.Flash Player.authplaylib    0x173b8f98 0x170d1000 + 3047320
    6   libsystem_pthread.dylib 
    0x923e35fb _pthread_body + 144
    7   libsystem_pthread.dylib 
    0x923e3485 _pthread_start + 130
    8   libsystem_pthread.dylib 
    0x923e8cf2 thread_start + 34
    Thread 9:
    0   libsystem_kernel.dylib  
    0x928c07ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib 
    0x923e5d8a _pthread_cond_wait + 837
    2   libsystem_pthread.dylib 
    0x923e7fa3 pthread_cond_wait + 48
    3   com.macromedia.Flash Player.authplaylib    0x173b8ba6 0x170d1000 + 3046310
    4   com.macromedia.Flash Player.authplaylib    0x173daf81 ExternalPlayer_Initialize + 90311
    5   com.macromedia.Flash Player.authplaylib    0x173b8f98 0x170d1000 + 3047320
    6   libsystem_pthread.dylib 
    0x923e35fb _pthread_body + 144
    7   libsystem_pthread.dylib 
    0x923e3485 _pthread_start + 130
    8   libsystem_pthread.dylib 
    0x923e8cf2 thread_start + 34
    Thread 10:
    0   libsystem_kernel.dylib  
    0x928c07ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib 
    0x923e5d8a _pthread_cond_wait + 837
    2   libsystem_pthread.dylib 
    0x923e7fa3 pthread_cond_wait + 48
    3   com.macromedia.Flash Player.authplaylib    0x173b8ba6 0x170d1000 + 3046310
    4   com.macromedia.Flash Player.authplaylib    0x173daf81 ExternalPlayer_Initialize + 90311
    5   com.macromedia.Flash Player.authplaylib    0x173b8f98 0x170d1000 + 3047320
    6   libsystem_pthread.dylib 
    0x923e35fb _pthread_body + 144
    7   libsystem_pthread.dylib 
    0x923e3485 _pthread_start + 130
    8   libsystem_pthread.dylib 
    0x923e8cf2 thread_start + 34
    Thread 11:
    0   libsystem_kernel.dylib  
    0x928c07ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib 
    0x923e5d8a _pthread_cond_wait + 837
    2   libsystem_pthread.dylib 
    0x923e7fa3 pthread_cond_wait + 48
    3   com.macromedia.Flash Player.authplaylib    0x173b8ba6 0x170d1000 + 3046310
    4   com.macromedia.Flash Player.authplaylib    0x173daf81 ExternalPlayer_Initialize + 90311
    5   com.macromedia.Flash Player.authplaylib    0x173b8f98 0x170d1000 + 3047320
    6   libsystem_pthread.dylib 
    0x923e35fb _pthread_body + 144
    7   libsystem_pthread.dylib 
    0x923e3485 _pthread_start + 130
    8   libsystem_pthread.dylib 
    0x923e8cf2 thread_start + 34
    Thread 12:
    0   libsystem_kernel.dylib  
    0x928c1046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x923e4dcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib 
    0x923e8cce start_wqthread + 30
    Thread 13:
    0   libsystem_kernel.dylib  
    0x928bbfb6 semaphore_wait_trap + 10
    1   com.adobe.illustrator   
    0x00af8512 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 471694
    2   com.adobe.illustrator   
    0x00526ec1 0x1000 + 5398209
    3   com.adobe.illustrator   
    0x0052713b 0x1000 + 5398843
    4   com.apple.CoreServices.CarbonCore    0x95b7a2ce PrivateMPEntryPoint + 68
    5   libsystem_pthread.dylib 
    0x923e35fb _pthread_body + 144
    6   libsystem_pthread.dylib 
    0x923e3485 _pthread_start + 130
    7   libsystem_pthread.dylib 
    0x923e8cf2 thread_start + 34
    Thread 14:
    0   libsystem_kernel.dylib  
    0x928bbfb6 semaphore_wait_trap + 10
    1   com.adobe.illustrator   
    0x00af8512 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 471694
    2   com.adobe.illustrator   
    0x00526ec1 0x1000 + 5398209
    3   com.adobe.illustrator   
    0x0052713b 0x1000 + 5398843
    4   com.apple.CoreServices.CarbonCore    0x95b7a2ce PrivateMPEntryPoint + 68
    5   libsystem_pthread.dylib 
    0x923e35fb _pthread_body + 144
    6   libsystem_pthread.dylib 
    0x923e3485 _pthread_start + 130
    7   libsystem_pthread.dylib 
    0x923e8cf2 thread_start + 34
    Thread 15:
    0   libsystem_kernel.dylib  
    0x928bc0a6 mach_wait_until + 10
    1   libsystem_c.dylib       
    0x93f99c4a nanosleep + 366
    2   com.adobe.illustrator.plugins.Scripting Support    0x0e37689d PluginMain + 458031
    3   com.adobe.illustrator.plugins.Scripting Support    0x0e3768fd PluginMain + 458127
    4   com.adobe.illustrator.plugins.Scripting Support    0x0e37a402 PluginMain + 473236
    5   com.adobe.illustrator.plugins.Scripting Support    0x0e376bbf PluginMain + 458833
    6   libsystem_pthread.dylib 
    0x923e35fb _pthread_body + 144
    7   libsystem_pthread.dylib 
    0x923e3485 _pthread_start + 130
    8   libsystem_pthread.dylib 
    0x923e8cf2 thread_start + 34
    Thread 16:
    0   libsystem_kernel.dylib  
    0x928c1046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x923e4dcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib 
    0x923e8cce start_wqthread + 30
    Thread 17:
    0   libsystem_kernel.dylib  
    0x928c1046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x923e4dcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib 
    0x923e8cce start_wqthread + 30
    Thread 18:
    0   libsystem_kernel.dylib  
    0x928c1046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib 
    0x923e4dcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib 
    0x923e8cce start_wqthread + 30
    Thread 7 crashed with X86 Thread State (32-bit):
      eax: 0x0000000c  ebx: 0x1758c48e  ecx: 0xb0635e60  edx: 0x00181400
      edi: 0x00000000  esi: 0x00000000  ebp: 0xb0635e78  esp: 0xb0635de0
       ss: 0x00000023  efl: 0x00010282  eip: 0x1758c2dd   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000023   gs: 0x0000000f
      cr2: 0x0000000c
    Logical CPU:
    2
    Error Code: 
    0x00000004
    Trap Number:
    14

  • Indesign CC 2014 crashes when printing to Fiery server

    This is to remind Adobe that issues printing to Fiery print servers from Indesign CC 2014 (10.0 or 10.1) on Mac have not been resolved.
    A patch has been provided here: InDesign & Illustrator | Crash while printing to Fiery RIP | MacOS   --- however, the problem persists after patching. I should note that the fix at that link only pertains to Indesign 10.0. If you download Indesign 2014 from Creative Cloud you would, at this time, receive 10.1. That script will break 10.1 completely. There is no fix for 10.1.
    The original thread for this discussion is here: Indesign CC 2014 crashes when printing   It's marked 'Answered' and methinks the ongoing conversation there has been over-looked.
    I am bumping this topic to keep the conversation fresh. If anyone else has found solutions to printing to Fiery from Indesign 10.x either by updating Fiery directly or with additional scripts or workarounds, please share them here.
    I could publish one of my 10.1 crash logs if I could be advised which pieces are most important, or how to post the unabridged without spamming the forum.
    That's the constructive bit. Here's my rant...
    After speaking to Adobe on the phone, they tell me this isn't resolved yet because it affects only a small subset of people. I called some peers at other agencies across my region and learned they all use Indesign with Fiery servers. We are not an isolated few! (those fortunate individuals I spoke to are still using CS6 -- and I received some jovial ribbing for having my on-going CC subscription.) I have a lot of printing to do on the Fiery now that these projects are finishing, but i'm held up while down-saving these projects to be used in CC (9.x). Its frustrating, its time-consuming, and its simply unacceptable to CC subscribers as we move in to 2015. I urge Adobe to work with EFI to solve this problem once and for all.

    This is a user to user forum with "some" Adobe staff participation, report bugs at this link
    https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform for feature requests or bugs

  • Indesign randomly crashes while printing to pdf

    Hi
    One of our users has a very frustraiting issue. The full CS3 suite was installed on his newley built windows 7 X64 system. And all updates have been applied. for a few days everything worked perfectly, but then when printing a broucher to PDF indesign crashed while downloading procset. From then on the user could not print anything, and the print queue said "downloading low level document". the only way we have found to resolve it once the error has occured is to restart the machine. once the machine has been restarted the printing will be fine again for a random amount of time before the same thing happens.
    The machine has all the latetes updates for windows, CS3 and the adobe pdf driver. Is this a known issue and are there any work arounds
    Thanks in advance          

    I am having this EXACT same issue on my system. I am running 64bit Windows 7, and am using CS4 instead of CS3. Randomly, indesign crashes when printing a PDF at the 'DOWNLOADING PROCSET' status. From there, no PDF related things work. I can't print any PDF files to any printers, or print to PDF from any other applications.
    Anyone have any ideas on this. It is a pain to have to restart my computer 5 to 6 times a day.

  • Adobe Illustrator CS keeps crashing while starting up

    Since two weeks ago, Adobe Illustrator CS keeps crashing while starting up due to "Exception: EXCBADACCESS (0x0001)".
    Could anyone give me any clue?
    Here is a copy of the error message.
    Date/Time: 2007-06-18 09:27:16.706 -0700
    OS Version: 10.4.9 (Build 8P135)
    Report Version: 4
    Command: Illustrator CS
    Path: /Applications/Adobe Illustrator CS/Illustrator CS.app/Contents/MacOSClassic/Illustrator CS
    Parent: WindowServer [71]
    Version: 11.0 (11.0)
    PID: 836
    Thread: 0
    Exception: EXCBADACCESS (0x0001)
    Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
    Thread 0 Crashed:
    0 MSLAllCarbon.Shlb 0x007a8a88 strlen + 8
    1 Photoshop Adapter 0x08e5b3a8 StringReplace__FPclsPCc + 472
    2 Photoshop Adapter 0x08e5b168 GetAIParamNameString__FRC7CStr255 + 104
    3 Photoshop Adapter 0x08e5a048 RegisterPluginParameters__FP7CPluginP15ActionParamType + 456
    4 Photoshop Adapter 0x08e59d80 RegisterPluginActionsWithAI__FP7CPluginP14CPluginHandler + 128
    5 Photoshop Adapter 0x08e51660 DoAddPlugin__14CPluginHandlerFP7CPlugin + 128
    6 Photoshop Adapter 0x08e73f78 DoStartup__7CPluginFP18SPInterfaceMessage + 184
    7 Photoshop Adapter 0x08e73d28 Dispatch__7CPluginFPcPcPv + 120
    8 Photoshop Adapter 0x08e50ee0 DoAdaptersMessage__17CPhotoshopAdapterFPcP17SPAdaptersMessage + 480
    9 Photoshop Adapter 0x08e263a0 DoMain__15CSweetPeaPluginFPcPcPv + 128
    10 Photoshop Adapter 0x08e2627c main + 44
    11 Illustrator 0x02161010 spEdgeCallPlugin__FP8SPAccessPCcPCcPvPl + 160
    12 Illustrator 0x02160ea0 SPCallPlugin + 96
    13 Illustrator 0x0215f918 SPSendMessage + 680
    14 Illustrator 0x02160f28 SPCallPlugin + 232
    15 Illustrator 0x0215f918 SPSendMessage + 680
    16 Illustrator 0x0215f534 startupSweetPeaPlugin__FP8SPPlugin + 116
    17 Illustrator 0x02982b30 spStartupPlugins + 1072
    18 Illustrator 0x029826b4 SPStartupPlugins + 52
    19 Illustrator 0x02982298 PluginsLoad__9PluginMgrFv + 88
    20 Illustrator 0x02900bc4 Update__9PluginMgrFRC11CAINotifier + 628
    21 Illustrator 0x0203f938 Dispatch__15CAINotificationCFR11CAIObserverR14CAIAspectEntry + 56
    22 Illustrator 0x02036bb8 NotifyObserver__52CAIAspectType<15CAINotification,17CAIAspectObserver>FPvRQ213C AIAspectBase12ObserverDataPCv + 72
    23 Illustrator 0x0203786c Notify__17MultiObserverImplFR13CAIAspectBasePCvUs + 108
    24 Illustrator 0x02037320 Notify__13CAIAspectBaseFPCv + 144
    25 Illustrator 0x02037210 Notify__52CAIAspectType<15CAINotification,17CAIAspectObserver>FRC15CAINotificat ion + 16
    26 Illustrator 0x02aac764 Update__11CAIMenuListFRC11CAINotifier + 244
    27 Illustrator 0x0203f938 Dispatch__15CAINotificationCFR11CAIObserverR14CAIAspectEntry + 56
    28 Illustrator 0x02036bb8 NotifyObserver__52CAIAspectType<15CAINotification,17CAIAspectObserver>FPvRQ213C AIAspectBase12ObserverDataPCv + 72
    29 Illustrator 0x0203786c Notify__17MultiObserverImplFR13CAIAspectBasePCvUs + 108
    30 Illustrator 0x02037320 Notify__13CAIAspectBaseFPCv + 144
    31 Illustrator 0x02037210 Notify__52CAIAspectType<15CAINotification,17CAIAspectObserver>FRC15CAINotificat ion + 16
    32 Illustrator 0x0203fc40 RunApp__14CAIApplicationFv + 96
    33 Illustrator 0x02030eec main + 76
    Thread 1:
    0 libSystem.B.dylib 0x900553a8 semaphoretimedwait_signaltrap + 8
    1 libSystem.B.dylib 0x90071be8 pthreadcond_timedwait_relativenp + 556
    2 ...ple.CoreServices.CarbonCore 0x90bf7434 TSWaitOnSemaphoreCommon + 176
    3 ...ple.CoreServices.CarbonCore 0x90bff3d0 TimerThread + 60
    4 libSystem.B.dylib 0x9002be08 pthreadbody + 96
    Thread 0 crashed with PPC Thread State 64:
    srr0: 0x00000000007a8a88 srr1: 0x000000000000f030 vrsave: 0x0000000000000000
    cr: 0x24004482 xer: 0x0000000020000004 lr: 0x0000000008e5b3a8 ctr: 0x00000000007a8a80
    r0: 0x00000000007a8a80 r1: 0x00000000bfffe3b0 r2: 0x00000000017f5000 r3: 0x00000000ffffffff
    r4: 0x00000000ffffffff r5: 0x000000000be2408c r6: 0x000000000000000a r7: 0x000000000000005e
    r8: 0x00000000bfffe598 r9: 0x000000000032e470 r10: 0x00000000bfffe409 r11: 0x0000000000000001
    r12: 0x00000000017f6454 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
    r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x0000000000000000
    r20: 0x0000000000000000 r21: 0x0000000000000001 r22: 0x0000000061640000 r23: 0x000000000d4c024c
    r24: 0x0000000000000000 r25: 0x0000000000000000 r26: 0x0000000008e9170c r27: 0x00000000bfffe598
    r28: 0x0000000000000100 r29: 0x0000000006cffab1 r30: 0x0000000000000002 r31: 0x0000000008e80210
    Binary Images Description:
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    0x6d1e000 - 0x6d2efff com.adobe.coretech.adobesplashkit AdobeSplashKit version 1.0 (1.0) /Applications/Adobe Illustrator CS/Illustrator CS.app/Contents/Frameworks/AdobeSplashKit.framework/AdobeSplashKit
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    0x92fb6000 - 0x92fb6fff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x92fb8000 - 0x92fccfff com.apple.ImageCapture 3.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
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