Crash windows 8.1 creative cloud
Hello all
I bouth a new PC today. With Windows 8.1. First Step: I Installed F-Secure. On that time, all was ok.
Then i want to install the crative cloud with Photoshop, Bridge & Indesign. All these 3 programmes had
an error while installing. Since this time i cant start the computer.
I tried this twice, but i cant start the pc again. Is there anyone who knows the problem? And is someone
who speaks german???
Thank you
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
Similar Messages
-
Restoring Windows and reinstalling Creative Cloud
Hello everyone,
I need to restore Windows and format the main drive (preferebly in the other order) and right now I have all the Creative Cloud applications installed and activated. I also have Muse installed and activated on another machine.
I will restore Windows because of some registry problem and I have no idea if the Microsoft Product Key will be the same: it prompts me that Windows is not original, even though it is, and won't let me change the key (which looks different from the one under my laptop anyway). I added this to give more context.
I know I can install CC on two computers, so, the question is:
I will de-activate all the applications installed right now, do the Windows restore magic, re-install Adobe Creative Cloud and re-activate everything. Is this the correct approach or will this count as a "third" computer for Muse and "second" for everything else?
If this is not the right way, which is?
Thank you all in advance.Thank you!
Between back up, removing linux, formatting, reinstalling Windows and then Creative Cloud I think I will have time to finish War and Peace but, as soon as I am done, I will post back if I was successful or not for future generations...
EDIT:
Yay, I've done it, everything is back to normal! I have deactivated every product: the Big Applications like Illustrator, InDesign, Photoshop, Dreamweaver... I was able to deactivate them with one move, but not Muse and Lightroom (I had to open them and then deactivate them). Then I uninstalled every Adobe application just to be sure. Then reset, crash, crash, Linux partition error, format, reinstall everything and activate again. -
Flash CC 2014 (1308) crashes immediately after launch (creative cloud)
Flash CC 2014 (1308) crashes immediately after launch (creative cloud)
Singning out and in again does not solve the problem.
Thanks for any help.
Slyrs66
Short version of the crash report:
Process:
Adobe Flash CC 2014 [1308]
Path:
/Applications/Adobe Flash CC 2014/Adobe Flash CC 2014.app/Contents/MacOS/Adobe Flash CC 2014
Identifier:
com.adobe.Adobe Flash CC 2014.application
Version:
14.0.0 (14.0.0.110)
Code Type:
X86-64 (Native)
Parent Process: launchd [661]
Responsible:
Adobe Flash CC 2014 [1308]
User ID:
501
Date/Time:
2014-07-26 10:29:32.313 +0200
OS Version:
Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 9B82629F-E84E-F052-F41B-A706B2ABE22F
Sleep/Wake UUID: D850A1E0-2224-409C-915A-BC420034053E
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminating with uncaught exception of type dvacore::filesupport::dir_create_exception: $$$/dvacore/filesupport/DirCreate=The directory '@0' could not be created. Please check the parent directory protection or permission rights.
abort() called
My hardware:
Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f44
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.6f1 14216, 3 services, 23 devices, 2 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS541010A9E682, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5970H
USB Device: Hub
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1Hello John T Smith & Mylenium,
I changed the rights in the folder /Users/[...me...]/Library/Preferences/Adobe
admin: read & write
user(me): read & write
system: read & write
everyone: read only
and inherited all rights to subfolders (small gear-wheel->preferences).
THIS WORKED!
Thank you both for your advice!
A. -
I recently installed all the of CC 2014 applications and noticed that in Photoshop CC 2014, when I choose the "Browse in Bridge" menu option it doesn't launch Bridge at all. Instead it opens the Creative Cloud desktop application window instead. I have the latest version of Bridge installed as well. If I have Bridge running, the menu option also just opens the CC window and doesn't bring Bridge to the front either. I have PS installed on both a Mac (10.9.3) and Windows (8.1) and the behaviour is the same.
I only Run windows and my install of CC 2014 works correctly and launches Bridge CC. Bridge CC was also updated to launch CC 2014 and not CC 14.2.1.
Hers is my Photoshop CC 2014 help>System info... You may want to compare your windows systems CC 2014 info to it.
Adobe Photoshop Version: 2014.0.0 20140508.r.58 2014/05/08:23:59:59 x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 12
Logical processor count: 24
Processor speed: 1995 MHz
Built-in memory: 40886 MB
Free memory: 35170 MB
Memory available to Photoshop: 37118 MB
Memory used by Photoshop: 90 %
3D Multitone Printing: Disabled.
Touch Gestures: Disabled.
Windows 2x UI: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Huge
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=-1360, bottom=768, right=0
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
glgpu[0].GLVersion="3.0"
glgpu[0].GLMemoryMB=2048
glgpu[0].GLName="Quadro 4000/PCIe/SSE2"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="9.18.13.3311"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="Quadro 4000/PCIe/SSE2"
glgpu[0].GLRendererID=1757
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"
glgpu[0].GLDriverDate="20140429000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40 NVIDIA via Cg compiler"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[6553 6]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.1"
clgpu[0].CLDeviceVersion="1.1 CUDA"
clgpu[0].CLMemoryMB=2048
clgpu[0].CLName="Quadro 4000"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="333.11"
clgpu[0].CUDASupported=1
clgpu[0].CUDAVersion="6.0.1"
clgpu[0].CLBandwidth=7.49454e+010
clgpu[0].CLCompute=184.394
License Type: Subscription
Serial number: 96040035116912554961
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\
Temporary file path: C:\Users\JOHNJM~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
F:\, 465.2G, 143.7G free
C:\, 224.2G, 105.4G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Plug-ins\
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2014/04/14-23:42:44 79.554120 79.554120
adbeape.dll Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850
AdbePM.dll PatchMatch 2014/04/23-10:46:55 79.554276 79.554276
AdobeLinguistic.dll Adobe Linguisitc Library 8.0.0
AdobeOwl.dll Adobe Owl 2014/03/05-14:49:37 5.0.33 79.552883
AdobePDFL.dll PDFL 2014/03/04-00:39:42 79.510482 79.510482
AdobePIP.dll Adobe Product Improvement Program 7.2.1.3399
AdobeXMP.dll Adobe XMP Core 2014/01/13-19:44:00 79.155772 79.155772
AdobeXMPFiles.dll Adobe XMP Files 2014/01/13-19:44:00 79.155772 79.155772
AdobeXMPScript.dll Adobe XMP Script 2014/01/13-19:44:00 79.155772 79.155772
adobe_caps.dll Adobe CAPS 8,0,0,7
AGM.dll AGM 2014/04/14-23:42:44 79.554120 79.554120
ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31
amtlib.dll AMTLib (64 Bit) 8.0.0.45 BuildVersion: 8.0; BuildDate: Fri Mar 28 2014 20:28:30) 1.000000
ARE.dll ARE 2014/04/14-23:42:44 79.554120 79.554120
AXE8SharedExpat.dll AXE8SharedExpat 2013/12/20-21:40:29 79.551013 79.551013
AXEDOMCore.dll AXEDOMCore 2013/12/20-21:40:29 79.551013 79.551013
Bib.dll BIB 2014/04/14-23:42:44 79.554120 79.554120
BIBUtils.dll BIBUtils 2014/04/14-23:42:44 79.554120 79.554120
boost_date_time.dll photoshopdva 8.0.0
boost_signals.dll photoshopdva 8.0.0
boost_system.dll photoshopdva 8.0.0
boost_threads.dll photoshopdva 8.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.2.6.32411 2.2.6.32411
CITThreading.dll Adobe CITThreading 2.2.6.32411 2.2.6.32411
CoolType.dll CoolType 2014/04/14-23:42:44 79.554120 79.554120
dvaaudiodevice.dll photoshopdva 8.0.0
dvacore.dll photoshopdva 8.0.0
dvamarshal.dll photoshopdva 8.0.0
dvamediatypes.dll photoshopdva 8.0.0
dvametadata.dll photoshopdva 8.0.0
dvametadataapi.dll photoshopdva 8.0.0
dvametadataui.dll photoshopdva 8.0.0
dvaplayer.dll photoshopdva 8.0.0
dvatransport.dll photoshopdva 8.0.0
dvaui.dll photoshopdva 8.0.0
dvaunittesting.dll photoshopdva 8.0.0
dynamiclink.dll photoshopdva 8.0.0
ExtendScript.dll ExtendScript 2014/01/21-23:58:55 79.551519 79.551519
icucnv40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090
icudt40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090
imslib.dll IMSLib DLL 7.0.0.145
JP2KLib.dll JP2KLib 2014/03/12-08:53:44 79.252744 79.252744
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.2.1.3399
mediacoreif.dll photoshopdva 8.0.0
MPS.dll MPS 2014/03/25-23:41:34 79.553444 79.553444
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2014 15.0
Plugin.dll Adobe Photoshop CC 2014 15.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 5.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 5.0.0.74
PSArt.dll Adobe Photoshop CC 2014 15.0
PSViews.dll Adobe Photoshop CC 2014 15.0
SCCore.dll ScCore 2014/01/21-23:58:55 79.551519 79.551519
ScriptUIFlex.dll ScriptUIFlex 2014/01/20-22:42:05 79.550992 79.550992
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 7.0.1.102
VulcanControl.dll Vulcan Application Control Library 5.0.0.82
VulcanMessage5.dll Vulcan Message Library 5.0.0.82
WRServices.dll WRServices Fri Mar 07 2014 15:33:10 Build 0.20204 0.20204
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
3D Studio 15.0 (2014.0.0 x001)
Accented Edges 15.0
Adaptive Wide Angle 15.0
Angled Strokes 15.0
Average 15.0 (2014.0.0 x001)
Bas Relief 15.0
BMP 15.0
Camera Raw 8.5
Camera Raw Filter 8.5
Chalk & Charcoal 15.0
Charcoal 15.0
Chrome 15.0
Cineon 15.0 (2014.0.0 x001)
Clouds 15.0 (2014.0.0 x001)
Collada 15.0 (2014.0.0 x001)
Color Halftone 15.0
Colored Pencil 15.0
CompuServe GIF 15.0
Conté Crayon 15.0
Craquelure 15.0
Crop and Straighten Photos 15.0 (2014.0.0 x001)
Crop and Straighten Photos Filter 15.0
Crosshatch 15.0
Crystallize 15.0
Cutout 15.0
Dark Strokes 15.0
De-Interlace 15.0
Dicom 15.0
Difference Clouds 15.0 (2014.0.0 x001)
Diffuse Glow 15.0
Displace 15.0
Dry Brush 15.0
Eazel Acquire 15.0 (2014.0.0 x001)
Embed Watermark 4.0
Entropy 15.0 (2014.0.0 x001)
Export Color Lookup NO VERSION
Extrude 15.0
FastCore Routines 15.0 (2014.0.0 x001)
Fibers 15.0
Film Grain 15.0
Filter Gallery 15.0
Flash 3D 15.0 (2014.0.0 x001)
Fresco 15.0
Glass 15.0
Glowing Edges 15.0
Google Earth 4 15.0 (2014.0.0 x001)
Grain 15.0
Graphic Pen 15.0
Halftone Pattern 15.0
HDRMergeUI 15.0
IFF Format 15.0
Ink Outlines 15.0
JPEG 2000 15.0
Kurtosis 15.0 (2014.0.0 x001)
Lens Blur 15.0
Lens Correction 15.0
Lens Flare 15.0
Liquify 15.0
Matlab Operation 15.0 (2014.0.0 x001)
Maximum 15.0 (2014.0.0 x001)
Mean 15.0 (2014.0.0 x001)
Measurement Core 15.0 (2014.0.0 x001)
Median 15.0 (2014.0.0 x001)
Mezzotint 15.0
Minimum 15.0 (2014.0.0 x001)
MMXCore Routines 15.0 (2014.0.0 x001)
Mosaic Tiles 15.0
Multiprocessor Support 15.0 (2014.0.0 x001)
Neon Glow 15.0
Note Paper 15.0
NTSC Colors 15.0 (2014.0.0 x001)
Ocean Ripple 15.0
OpenEXR 15.0
Paint Daubs 15.0
Palette Knife 15.0
Patchwork 15.0
Paths to Illustrator 15.0
PCX 15.0 (2014.0.0 x001)
Photocopy 15.0
Photoshop 3D Engine 15.0 (2014.0.0 x001)
Photoshop Touch 14.0
Picture Package Filter 15.0 (2014.0.0 x001)
Pinch 15.0
Pixar 15.0 (2014.0.0 x001)
Plaster 15.0
Plastic Wrap 15.0
PNG 15.0
Pointillize 15.0
Polar Coordinates 15.0
Portable Bit Map 15.0 (2014.0.0 x001)
Poster Edges 15.0
Radial Blur 15.0
Radiance 15.0 (2014.0.0 x001)
Range 15.0 (2014.0.0 x001)
Read Watermark 4.0
Render Color Lookup Grid NO VERSION
Reticulation 15.0
Ripple 15.0
Rough Pastels 15.0
Save for Web 15.0
ScriptingSupport 15.0
Shake Reduction 15.0
Shear 15.0
Skewness 15.0 (2014.0.0 x001)
Smart Blur 15.0
Smudge Stick 15.0
Solarize 15.0 (2014.0.0 x001)
Spatter 15.0
Spherize 15.0
Sponge 15.0
Sprayed Strokes 15.0
Stained Glass 15.0
Stamp 15.0
Standard Deviation 15.0 (2014.0.0 x001)
STL 15.0 (2014.0.0 x001)
Sumi-e 15.0
Summation 15.0 (2014.0.0 x001)
Targa 15.0
Texturizer 15.0
Tiles 15.0
Torn Edges 15.0
Twirl 15.0
Underpainting 15.0
Vanishing Point 15.0
Variance 15.0 (2014.0.0 x001)
Water Paper 15.0
Watercolor 15.0
Wave 15.0
Wavefront|OBJ 15.0 (2014.0.0 x001)
WIA Support 15.0 (2014.0.0 x001)
Wind 15.0
Wireless Bitmap 15.0 (2014.0.0 x001)
ZigZag 15.0
Optional and third party plug-ins:
CUR (Windows Cursor) NO VERSION
GREYCstoration NO VERSION
ICO (Windows Icon) NO VERSION
Reduce Noise 7.0.0.0
ScriptListener 13.0
StarFilter Pro 3 3.0.3.0
SuperPNG 2.0
Plug-ins that failed to load: NONE
Flash:
Adobe Kuler
Installed TWAIN devices: NONE -
The Apps window in my Creative Cloud updater is only showing a spinning blue wheel
I've just updated my app installer to the latest Creative Cloud one but when I open it up, the Apps window only shows a spinning blue wheel, no apps. The other windows (Assets, Community) seem fine.@
I faced the same problem and hours of searching peoples various solutions. Tried everything under the sun over the last 10 hours to get the Creative Cloud Apps to stop spinning it's blue wheel... and FINALLY I have managed to get this to work for me, using the CC Cleaner tool. Hopefully it works for others also:
Solution 2: Run the CC Cleaner tool
Run the CC Cleaner tool to remove the current installation of the Creative Cloud Desktop application. For information on how to download and use the CC Cleaner Tool, see Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6.
Choose option 3 within the CC Cleaner Tool and then Option 1.
Mac OS: Rename the /Library/Application Support/Adobe/OOBE to OOBE.old.
Windows: Rename the following OOBE folders to OOBE.old:
\Program Files (x86)\Common Files\Adobe\OOBE
\Users\\AppData\Local\Adobe\OOBE
Reinstall the Creative Cloud Desktop application. -
The Window of my Creativ Cloud Desktop App turnd black. So I can't see anything.
Hey everybody,
I have a problem with my Creativ Cloud Desktop App. When I start it first I see the loading icon for about one sek. but the the whole window turns black after that. I've tried to restart the PC or also only the App but that doesn't change anything. Also on Google I can't find an answer for this Bug.
Maybe you can help me.
Thanks, Marion
Update: Maybe you need this info. I'm working on Win7 64BitHi Marion,
You can follow the article: Black Screen at Sign-in | Creative Cloud Desktop app which will help you to get the Creative Cloud desktop app Black screen issue fixed.
Let us know if you still face any issues with this.
Thanks,
Ratandeep Arora -
Photoshop crash question / picture upload creative cloud cc 2014
I use Photoshop through creative cloud, and when uploading .dng's it crashes immediately. I usually upload anywhere between 6-12 images at a time. It crashes every time.
Sign in, activation, or connection errors | CS5.5 and later
Mylenium -
Windows cannot find creative cloud exe file
I inadvertantly deleted the Creative Cloud Desktop App and have tried to reinstall but get the message that Windows cannot find the Program exe file. How can I resolve this issue?
Hi John.mcdowall,
Please try the steps below and check.
Click Start > Control Panel.
Double-click Programs and Features, select Adobe Creative Cloud, and click Uninstall.
Follow the onscreen instructions.
Download cleaner tool from the link below to remove the Creative Cloud Desktop.
http://www.adobe.com/support/contact/cscleanertool.html
Download and install the Creative Cloud Desktop application from the link below.
http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Regards,
Anand -
Can I use Mac and Windows interchangeable with Creative Cloud?
I'm pondering getting a creative cloud membership. As I work on windows and mac, it would be great if I could work off a mac at home one day then work off a windows pc at work the next. Does creative cloud allow me to do this?
Hi Mx,
With creative cloud , you get the option to install the product on a windows and Macintosh both . Also , one single license can be installed on upto two machines as well .
Kartikay S -
Crashes when sync to Creative Cloud enabled
Whenever I enable sync to Creative cloud the app crashes and I have to re-install. Is this a common problem and is there a fix ? Ipad 2 with up to date iOS
Thanks I will wait
Sent from my iPhone so please forgive and typographical errors
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This e-mail is confidential and may be privileged. It may be read, copied and used only by the addressee. If you have received it in error, please contact us immediately. -
PS touch crashing when importing from creative cloud
Trying to include my ipad into my photo work flow at least for some basic edits.
I'm uploading my images to creative cloud. They appear in photoshop touch and I can see thumbnails. However when I go to download one about 75% of the time the application just crashes after the blue loading bar fills.
This is using an ipad mini running iOS 7.
Worth noting that the images are raw filed from a d600 which are about 30mb each and have tried various resolution settings for max import to no avail.I've rebooted several times. I will say that after a reboot is when it's most likely to work. At least once.. Never works twice in a row. Opening the same files stored locally works fine.
I've also noticed that it may not actually be a "crash" per se. In looking the app is actually still showing as open. But since it reinitializes anyway the downloaded file is lost.
There's about 6gb free on the device currently.
Also this entire process works fine on an ipad3 from the same creative cloud account. Same files. -
Slideshow crashes Lr5 after recent Creative Cloud Update
The tital says it all. Just started after the recent (Monday?) update to Creative Cloud. Running OS X Mavericks on a spring 2010 15" MBP.
Crash reports automatically submitted to Adobe.Thanks Suzanne and BigCPixelBender.
I've found a workaround, but it may only be temporary.
I had already tried the last forum link you sent Suzanne, but without success. Then I came across another suggestion; someting along the lines of... clean out all Adobe prefs files, or delete them and re-install them... but it wasn't clear from the post. However as I was pondering this I came across the actual dynamiclinkmanager folder during one of the Library/preferences searches I did, so I:
1) copied the dynamiclinkmanager folder to my desktop, then
2) deleted the dynamiclinkmanager folder from where it was located.
This seems to have done the trick with Lightroom 5. But I can't gurantee this has worked fully - more testing will tell. And I'm wondering if I'll have trouble linking from one ADOBE App to another down the track.
We shall see!
Thanks for all your help!!
Message was edited by: Shangrilla -
Acrobat keeps crashing after installing through creative cloud and Im at a loss!
I had Acrobat installed before I purchased creative cloud and it worked fine. Ever since I installed it through creative cloud I can't get it to work. It launches, and lets me scan though a few pages with the page down and then just quits unexpectedly.
I've updated all the software as it has come through application manager. I need to be able to get into the software and edit some PDFs for a client but Im at a loss as to what it could be.
Hardware: Macbook Air 11" 1.6 Ghz 4GB ram
Mac OSX 10.7.4Thanks Cathrine, looking forward to what you find out.
We have purged the system of all adobe files using adobe cleaner and have re-installed after fixing permissions and other minor disk issues, and then running a full course of maintenance and cleaning tasks with Oynx but still no luck.
We too have no real use for Reader, but in the moment all we needed to do was open a pdf but Reader had the same sympoms as Acrobat, thank god for Preview! -
Heres a snapshot of the error with my cc desk app
How do i fix this?Hi anime' kid,
Please launch the Task Manager and Stop Creative Cloud.exe and then relaunch Creative Cloud.
That should resolve your issue.
Regards,
Sheena -
The Add-ons that I buy on Adobe is downloading and installing ok, according to the responds I see on thr icon of Creative Cloud in the right corner in win7, but they do not appear in Muse...I have re-installed Muse and Exhange CC. In Exhange CC all my Add-ons are under the catagory "Others" (Norwegian"Andre"), but I have installed a plug-in from Pond5 and Zencaptie for Premiere CC and they are ok. Its only Muse that have this problem, on my PC with Win7. Hope anyone can help, thanks!
Next steps;
Open muse on the page you want to
add the item,
Open your library tab and click the “import
muse library” button… it is very small and easy to miss.
Browse to the download folder and
find the extension file which will be added to your library for you to use.
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