Crashed hard drive with Itunes - How do I set up new computer and Ipod

My hard drive crashed. I did have a backup of my Itunes folder. I installed Itunes on the new computer, copied the folders over from the backup and everything is OK in Itunes, but I can't play any of the tunes that were purchased from Itunes. It says the computer is not authorized. I went through and authorized each tune, and I also authorized the computer globally.
I set up my playlists again, etc.
When I went to synch the IPOD, the only thing that copies over are the tunes that had been uploaded from CD"s. Everything else is gone from the Ipod.
I tried to call support...but I couldn't understand the accent so decided to call back later.
any suggestions for what I might do next?
Need to Authorize the computer so it takes...
Need to synch Itunes to Ipod

For songs previously purchased from the iTunes Store, you can download them again to your new computer at no cost.  In iTunes, go to the iTunes Store Home screen.  Sign in (if you are not already) using the Apple ID used to make those purchases.  Click on Purchased, under QUICK LINKS.  On the Purchased screen, you can find and download previous purchases (that are not already in that iTunes library). 
Then, sync your shuffle to that library, as desired.

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