CRASHED: Microsoft has stopped working error!

Dear all,
Recently, I have installed Microsoft Lync 2013 32-bit on my Lenovo K2450 Windows 7 laptop. It has never been run before on this laptop. When I tried opening it, the following message "Microsoft Lync has stopped working" is displayed and closes unexpectedly.
Other Microsoft programs like Excel, Powerpoint 2013 works fine. I have looked up similar topics on this forum and tried the methods below but still encountered the same error.
E.g. - tried disabling/uninstalling Bluetooth driver
- uninstalling Microsoft Lync 2013 and reinstalling it back
- repairing Microsoft Lync 2013 and restarting
Any help will be greatly appreciated! Any suggestions I will be happy to test/try it out. Thank you in advance!
Here's the error message:
Problem Event Name: APPCRASH
Application Name: lync.exe
Application Version: 15.0.4693.1000
Application Timestamp: 54b5cf44
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18409
Fault Module Timestamp: 53159a86
Exception Code: e06d7363
Exception Offset: 0000c42d
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 18441

There are almost always driver related. Try booting in safe mode with networking and see if you can get it to start without crashing. Also try using generic video/audio/webcam drivers one at a time to see if you can identify the culprit.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications
This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Similar Messages

Microsoft has stopped working error in windows 7

when ever i close an worksheet or word document it gives the error excel/word has stopped working, but the program is running in the back ground when we look into task manager. we did tried with windows 7 repair and also reinstalled office 2007 also regsitry
cleaning done yet the problem re occurs.please suggest to this query.

Hi,
Regarding this issue, I suggest let’s perform the following steps.
Start the Office program in safe mode
==============
1. Click Start, point to All Programs, and then point to Microsoft Office.
2. Press and hold the CTRL key, and then click the Office program you want to start.
If the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Office program, we can try to disable them. Normally, you could do the following to disable the conflict add-ins in your Office program:
Disable add-ins
a) Click File menu, click Options > Add-in, click Go button in the Manage: Com-in Add.
b) Check if there are any add-ins, clear the checkbox to disable them.
c) Close the Office program and restart it.
d) Add one check back each time to the list of Add-In, restart the Office program, and repeat the above procedure. Once the issue reappears again, we can determine which add-in causes this problem and then disable it.
Best Regards,
Nick Wan

Adobe Premiere Pro CC 2014.2 has stopped working error

Hello guys,
I have recently built a new computer with the following specs:
CPU: 4790k (stock speed)
Ram: Team Extreem 16 GB (2x8) (at 2400mhz)
Motherboard: Asus Ranger 7
GPU: Zotac 780ti Amp edition
Storage: 250SSD Samsung evo + Barracuda 1TB
PSU: 850 G2 EVGA
Operating System: Windows 7 Professional
All drivers are up to date.
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Log Name:      Application
Source:        Windows Error Reporting
Date:          24/12/2014 02:24:37
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      TimothyNg-PC
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Adobe Premiere Pro.exe
P2: 8.2.0.65
P3: 5486db4a
P4: ImageRenderer.dll
P5: 8.2.0.65
P6: 5486b5ee
P7: c000001d
P8: 00000000001f5342
P9:
P10:
Attached files:
C:\Users\Timothy Ng\AppData\Local\Temp\WER1ADF.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Timothy Ng\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere P_c9e978dddf5d58a2727a44f4be9bc974f52b65b_153e222f
Analysis symbol:
Rechecking for solution: 0
Report Id: ffe49cc7-8b13-11e4-9225-7824af362b95
Report Status: 1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-12-24T02:24:37.000000000Z" />
    <EventRecordID>2146</EventRecordID>
    <Channel>Application</Channel>
    <Computer>TimothyNg-PC</Computer>
    <Security />
</System>
<EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>Adobe Premiere Pro.exe</Data>
    <Data>8.2.0.65</Data>
    <Data>5486db4a</Data>
    <Data>ImageRenderer.dll</Data>
    <Data>8.2.0.65</Data>
    <Data>5486b5ee</Data>
    <Data>c000001d</Data>
    <Data>00000000001f5342</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\Timothy Ng\AppData\Local\Temp\WER1ADF.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\Users\Timothy Ng\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere P_c9e978dddf5d58a2727a44f4be9bc974f52b65b_153e222f</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>ffe49cc7-8b13-11e4-9225-7824af362b95</Data>
    <Data>1</Data>
</EventData>
</Event>

How can I fix a "Plugin Container for Firefox has stopped working" error?

Windows 7, Firefox 30
After changing how Firefox handled cookies (changed to forbidding 3rd party cookies, asking permission to set cookies), I rebooted my system, and Firefox would not start - I got the error message in the question. I uninstalled Firefox, and then re-installed, and Firefox ran fine. After some hours, I closed Firefox and rebooted the system, and again, Firefox hangs upon start, and I get the Plugin Container has stopped working error message.
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Problem signature:
Problem Event Name: APPCRASH
Application Name: plugin-container.exe
Application Version: 30.0.0.5269
Application Timestamp: 53914233
Fault Module Name: mozalloc.dll
Fault Module Version: 30.0.0.5269
Fault Module Timestamp: 53911393
Exception Code: 80000003
Exception Offset: 0000141b
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Thanks in advance!

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(Edit) I'm running EMET 4.1 - if this is memory-related might that be significant?
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bp-9f25a45e-4830-4dd9-a54a-c923f2141020 20/10/2014 22:53
a5c758e1-b489-4c72-98f0-954b2790050b 20/10/2014 22:08
b950661f-25d4-4052-872f-6fb7f3dcc03d 20/10/2014 22:02
b4bad77d-bfab-4913-a4ae-6186ead4cdbc 20/10/2014 22:02
2e970550-11e7-4ed0-8ad6-58025495263e 20/10/2014 22:02
fe4c4f7e-5d0e-4acd-ade7-73d2bd505e04 20/10/2014 22:02
4f83309d-1792-4cef-8f0d-b0465e0c4c39 20/10/2014 22:02
57f40624-b424-4181-ab93-0f37fa4188f6 20/10/2014 22:01
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cdeafebe-5444-4041-8517-e077c414d2df 20/10/2014 21:52
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Please HELP, "iTunes has stopped working" error after connecting iPod video

People please help me out! I have a Razer Blade gaming laptop with Windows 8 64bit.
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It is only when I attempt to add a song to my iPod once plugged in that I receive the error "Itunes has stopped working" and forces me to exit the program, without the song being successfully transferred.
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[iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio|http://support.apple.com/kb/TS3591]

ITunes Has Stopped Working Error

Can anybody help with that good ol’ staple “iTunes has stopped working” error?
From event viewer: Faulting application iTunes.exe, version 11.2.2.3, time stamp 0x5383f31a, faulting module CoreFoundation.dll, version 1.750.24.0, time stamp 0x52a28a28, exception code 0xc0000005, fault offset 0x000a9908, process id 0xdb0, application start time 0x01cf898260ec3b90.
Tried uninstall and reinstall of both iTunes and Quicktime, also reinstalled as admin for each
Tried with both 32-bit and 64-bit iTunes
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Opened iTunes in safe mode. It was fine until I tried to view my Match tab, or update iTunes Match, then gave same crash (the error log is actually from safe mode).
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I've had this problem for months and tried the same "solutions" as drummerboydyl but also none worked.
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Keep getting "itunes has stopped working" error.

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Hey Cassblue21,
Thanks for the question, and great troubleshooting so far. While you may have already attempted most of the steps outlined in this article, I wished to provide it to you just in case you missed something. The article includes great isolation steps to determine if the issue is user-specific, or system-wide. Once you have isolated the issue, a few solutions are offered:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks,
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Skype has stopped working error 7.5.0.101

Hi Team,
My Skype keeps crashing after logging in with pop up message "Skype has stopped working error". I tried uninstall and install several times but not help. I have used Skype since 2010 without issues until now.
Please help ! Attach is my DxDiag file.
Solved!
Go to Solution.
Attachments:
DxDiag.pdf ‏27 KB

Just few minutes ago, Skype has released an update for Skype.
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ITunes successfully installs in my computer but the moment I open it, a message will appear showing that microsoft has stopped working and the program will close. What do I do?

iTunes successfully installs in my computer but the moment I open it, a message will appear showing that microsoft has stopped working and the program will close. What do I do?

Let's first try updating your QuickTime Player to the most recent version. Does that help with the iTunes launch errors?

Microsoft has stopped working

Microsoft has stopped working on my laptop. I dont know why but it suddenly wont work.
HELP PLEASE

Hi,
Please describe the issue in detail.
Which program did you use?
What action did you do to cause this error?
And here's the link related to this error for you to reference:
http://support.microsoft.com/kb/2654846
Jaynet Zhang
TechNet Community Support

ITunes has stopped working error message on my Dell Latitude E6520 when trying to sync photos to my iPhone 3GS. Why?!

For some reason, I keep getting the "iTunes has stopped working" error message on my Dell Latitude E6520 when trying to sync photos to my iPhone 3GS. I am using Windows 7 on my 64-bit computer. iTunes will begin to optimize the photos in the folder I have directed it to (I am trying to load almost 3000 photos and videos), and it will go through optimizing all of them singularly, then get to the step where it says "optimizing" again, but does so in bigger groups. It will get to about 2000, and then the error message "iTunes has stopped working" will pop up, and say that "Windows must close the program and will search for a solution, and if it finds one, it will notify me". Why can't I sync these photos, and what can I do? Thanks so much for the help, I really appreciate it!

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Windows keeps giving me "itunes has stopped working" error message when I start itunes? How can i fix this?

After downloading the newest version, 10.6.1, whenever I open itunes I almost immediately get a "itunes has stopped working" error messsage, in which the only option is to hit the "close the program" button. Simply closing the error message closes the program as well. I am operated under windows XP with the latest updates (or so the updater tells me). It seems like its getting stuck trying to send me a new user agreement because dont you have to agree to one for every new update? It just can't seem to get past that point. I tried opening it up in safe mode but that didnt work either. Any help would be greatly appeciated.

Looks like itunes was still trying to communicate with my iphone and got confused when it couldnt find it. Found this in another post and it worked great.
Solution:
Make sure you are not connected to the internet and then open itunes. Sync your phone and then enable the internet again. Then stay connected to the internet and close your itunes and reopen it. Bam problem solved.
By WaKaDo

CRASHED: Microsoft has stopped working error!

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