Crashed Thread

Question

Imposible to launch quarkXpress10 on my mac although it works on the Macbook air.
Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
    __TEXT                 0000000000053000-0000000001939000 [ 24.9M] r-x/rwx SM=COW  /Applications/QuarkXPress 10/QuarkXPress.app/Contents/MacOS/QuarkXPress
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   com.apple.CoreFoundation       0x9926ae15 CFStringCompare + 21
1   com.quark.QuarkXPress         0x0104b3bf XF::IXFont::GetPSFontName(unsigned char*) const + 101
2   com.quark.QuarkXPress         0x01040157 XF::XFontManager::GetPSFontName(long, long, unsigned char*, long&) const + 99
3   com.quark.QuarkXPress         0x00ccc9b4 FontFaceInfoBuilder_7_0::GetFaceNames(long, long, long*, unsigned char**) + 52
4   com.quark.QuarkXPress         0x00cccae7 BaseFontFaceInfoBuilder::GetFontFaceInfo(XTUFontInfoElement&, faceinfoelement&, short, long, unsigned char&, unsigned char&) + 289
5   com.quark.QuarkXPress         0x007b88a5 QFontMgrDeprecated::CreateGlobalFontHandles() + 957
6   com.quark.QuarkXPress         0x00baf16e kombubalate(short, unsigned char) + 4045
7   com.quark.QuarkXPress         0x00b56929 initialize(QXStringRef__*, XRMComponentType) + 11506
8   com.quark.QuarkXPress         0x00096b95 XPressInitialize() + 687
9   com.quark.QuarkXPress         0x0023c4d8 -[QXPAppDelegate applicationDidFinishLaunching:] + 23
10  com.apple.Foundation           0x925d64a3 __57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke + 50
11  com.apple.CoreFoundation       0x993736e4 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 20
12  com.apple.CoreFoundation       0x992543f1 _CFXNotificationPost + 3713
13  com.apple.Foundation           0x925c43c4 -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
14  com.apple.AppKit               0x94cda358 -[NSApplication _postDidFinishNotification] + 365
15  com.apple.AppKit               0x94cda048 -[NSApplication _sendFinishLaunchingNotification] + 239
16  com.apple.AppKit               0x94cd2807 _DPSNextEvent + 2956
17  com.apple.AppKit               0x94cd17a1 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 186
18  com.apple.AppKit               0x94cc3f6c -[NSApplication run] + 907
19  com.apple.AppKit               0x94cad4d0 NSApplicationMain + 2082
20  com.quark.QuarkXPress         0x00055705 start + 53
Can you help me?

Answer 1

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.