Crashes at the "New Terms" page
I've used ITunes Store for over 4 years and never encountered a problem. Now, each time I try to buy an album, I get to a page that says that ITunes has new terms for purchase and before I can select continue, ITunes crashes. I have no idea what to do. I've closed and opened ITunes. I've even reloaded ITunes 7.6.1. Same crash every time.
Anyone have any ideas? Thanks.
I've had the same problem and can't get any help from Apple or iTunes!!!
Here's an idea, I'm about to try this myself.
First check for any 'Add-ons' located in your user library and put them on your Desktop.
Then Re-create your iTunes library (back up your music first to an external hard drive just in case). Locate iTunes folder in user/Music.
Open iTunes folder. Drag iTunes Music Library.xml to Desktop.
Drag to Trash iTunes Library (iTunes 4 Music Library to some).
Open iTunes from File menu (may have to download again) then choose Import.
Click on the iTunes Music Library.xml file on Desktop and click Choose.
You may then have to restore playlist.
It's worth a shot. I've gone bananas over this problem so I'm going to give this a try.
Good Luck, let me know if it helps you. Cheers llily
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I have an iphone 4S and I wasn;t able to purchase an app for it because I wasn't able to accept the new Terms an Conditions section. When I reched the last page of the Terms and Conditions, there wasn't an accept button or section, therefore I wasn't able to complete my purchase. Please advise.
Thanks
VernelHi vernel,
Welcome to the Support Communities!
First, I recommend restarting your phone and then resetting if it's still not working:
Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears.
Note: Reset your device only if you are unable to restart it.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
Below are the full articles:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If you can access your home screen, I also recommend verifying that cookies are not blocked and private browsing is turned off in Settings>Safari:
iPhone User Guide - Safari settings
http://help.apple.com/iphone/7/#/iph3d7aa74dc
Cheers,
- Judy -
when accepting the terms and conditions for the new terms of agreement of the policy, i press accept the terms and press agree and it will not allow me to purchase the music because it keeps going to the same page of terms and agreements
If you can't scroll to the bottom
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
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How do I agree to the new terms? I keep hitting agree and it keeps taking me back to the first page.
The iTunes and Mac App Store / iCloud problem spontaneously resolved for me as of 21:54 Pacific Standard Time on 9/30/2012.
Someone at Apple was aware of and fixed the problem. Finally.
Yeah! -
I can not accept the new terms and conditions of iTunes Store.. Why?
Today I wanted to install the application Twetter on my iphone, but the app store is a pop-up window that says that I had to accept the new terms and conditions itunes store ...Now, I have read 58 pages of the contract, but there is no button on the last page of "end" or "accept" only I have the chance to go back through the pages or click cancels. In this moment i can't install new app!! Please help me!
ThanksAfter unsuccessful attempts with "do it on the desktop and sync", I found a duplicate question at: https://discussions.apple.com/message/23011347#23011347
The solution of "turning on cookies" worked for me. You can always turn the cookies off following the "accept". -
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Try these...
1) Press the Accept Button Twice...
2) Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
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Seems that I can no longer install anything, as every time I get forced to a page to read and accept the new terms and conditions - and no matter if I accept them or not, I only get sent back to read them again. Another reason my next smartphone will be android based!
The iTunes and Mac App Store / iCloud problem spontaneously resolved for me as of 21:54 Pacific Standard Time on 9/30/2012.
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Yeah! -
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When I try buying a song I am brought to the new terms and conditions page. When I press agree though, the page doesn't change at all. I've tried restart itunes and the computer but nothing changed. What should I do?
Yes, several times with support from the local server, verizon support people and apple support. I wonder if the phone is faulty? Neither my hotmail or local work email accounts will send, only receive.
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Unable to swich to my proper icloud account to confirm the new terms.
Backgroud:
A few month ago I changed my icloud account email.
Yesterday I've updated to ios7.
In the iCloud setting there is still the old icloud email shown.
The problem:
I cannot accept the new "Terms and Condition" (setting/iCloud).
Tried solutions (not working):
1)Doing so by (as many suggested in other posts) by the FindMyIPhone app.
-I cannot log in using my old email because obviously it's not recognized by apple anymore. Loging with my new email doesn't solve the problem.
2)Tried deleting the account from my IPhone to reconnect with my new icloud email.
-I cannot give the password as the account no longer exist. I even tried to reset my password using apple help page but no email was sent to me.
I would be grateful for your help!
Thank you,
AleksanderIf you still have access to your old email address, do the following:
Go to https//appleid.apple.com, click Manage my Apple ID and sign in with your iCloud ID. Tap edit next to the pimary email account, tap Edit, change it back to your old email account and verify it. Then edit the name of the account to change it back to your old email address. You should then be able to turn off Find My iPhone with your password. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back and change your primary email address and iCloud ID back to the way it was. You will then be able to go to Settings>iCloud and sign in with your current ID and password to reconnect to your iCloud account.
If you don't have access to your old email address, you will have to contact Apple to get them to reset the password for it so you can disable Find My iPhone and sign into your iCloud account. You will have to prove your identity to them in order to do so. You can either contact iTunes support for assistance with this (https://ssl.apple.com/emea/support/itunes/contact.html), or contact Apple Support (http://www.apple.com/support/icloud/contact/). -
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