Crashes for user on selecting preferences and siging in to itunes store
I have a user that is saying that itunes crashes when she tries to open the preferences and also when she tries to log into the itunes store, it doesn't even get to the preferences window or the login window. She has sent the report to apple and I have also instructed her to rebuild her library and also to delete the plist files in her library/preferences and also do a repair permissions. She has reinstalled 7.4.2 a couple of times to try and fix it to no avail. She has a pretty small library of maybe 50 songs and uses an original 1gb shuffle. The computer is a late 2006 mini intel with superdrive and running Tiger latest updates.
No go still crashing, any ideas?
Same problem.
Latest version of iTunes (10.5.2.11) and iCloud 1.0.2.17 installed. Only installed iCloud on the latest update.
iTunes frequently froze, so I deleted my roaming profile (having read of others having success by doing this).
iTunes now launches fine, downloads subscribed podcasts etc, I can access the iTunes store, but as soon as I try to log in using my apple id then itunes freezes and must be closed using task manager.
I'm using Windows 7 32bit.
I just tried launching the iCloud control panel and it froze up too. Uninstalling iCloud didn't seem to fix the problem.
I can buy apps etc through my ipad and iphone, so maybe I can use itunes without logging into the store, but frankly I wish I could ditch itunes as the interface for my iphone/ipad.
Similar Messages
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System crashes when trying to access movies and tv shows on iTunes store
I've just re-installed iTunes on a Gateway 500SE PC running on Windows XP SP 2 (recently had a new hard drive put in after original crashed). Whenever I try to open up any sections in the iTunes store (movies, TV shows, etc.) other than music section my computer freezes; then the monitor goes black for a few seconds and comes back with the image sizes increased, pixelated, and colored strangely. I then get the message that "The nv4_disp display driver has stopped working normally." and am told to reboot the machine. At the advice of a Gateway tech, I reinstalled the video driver for the graphics card NVIDIA GeForce 2 MX200 but am still having the same problem. Any advice or suggestions?
thank you!Gateway 500 SE
Windows XP Home Edition Service Pack 2
Pentium 4 CPU 1.60GHz
1.59 GHz, 256 MB of RAM
105 GB left of free space on hard drive
Using Siemens SpeedStream 4100 DSL modem at speed of 100 Mbps -
I have windows 8.1 and cannot access itunes store even creating a new apple id. With other users on the same computer I can access itunes store. How can I solve this?
i had the same problem before using a fresh install of Windows 8.1. I have resolved this issue by running the program compatibility wizard. This I did by right-clicking on the iTunes icon in the desktop, selecting Troubleshoot compatibility, waited for it to detect compatibility issues and when presented with the following options: 1.) Try recommended settings; 2.) Troubleshoot program, I chose the latter. When asked what problems I noticed, I checked the following: "The program worked in earlier versions of Windows but won't install or run" and "The program requires additional permission"
After that, it tired to resolve the issue, and provided the necessary settings to run iTunes. Now it's running flawlessly. I have Avast anti-virus installed though.
HTH! -
All is in the title, so I repeat it below with a better identation.
What are the pros and cons of
1) choosing to use the SAME
Apple ID for iCloud services on one side, and
purchases on the iTunes Store, App Store, and iBookstore, on the other side; or
2) to have and use two separate Apple Ids for these "two sides"?
P.S.
I have loads and loads of free podcasts in iTunes in my iMac, that are certainly more thant the 5 gigas the iCloud provides for free, so I don't want those to go to the cloud. But this is perhaps a different question...
Also need to mention that I have itunes on a mac, a pc and an iphone.
Sorry to look so silly with this question, but I don't get the "big picture".You need to create a user account for your wife (or yourself depending on who has the current user account). When syncing, each of you should sign in as a separate user, login to iTunes and then sync. I had this problem when my sister got an iPhone. When we did her initial sync, everything on my iPhone showed up on hers. Apple gave me this solution.
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my wife has a new iPad and iPad Store user ID. I have a seperate iTunes store user id and subscribe to iTunes Match. All my music is now in the "cloud". Can my wife get access to my music via match and still retain her iTunes store user id?
The only way I seem to be able to get Match to work on her iPad is if she uses both my iCloud user ID and my iStore user ID.Essentially I have the same problem. My spouse and I have a shared music collection on 1 computer. We've used different id's for our various devices for years. Currently we both use iPad minis iPhones and AppleTV. I have iTunes Match on my account. Recently we haven't been able to access songs bought or downloaded by the other id. iTunes says that the computer is associated with another id. In fact we have 1 song that didn't finish downloading when an album was bought on my spouses account while the rest of the album is there. My suspicion is that I will need to go down to a shared id when we buy our new MacBook Pro for Boxing Day. But, if we do that are we able to have separate calendars and passbooks and other features? Is there another option? I'm willing to stop using iTunes Match if necessary.
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Ipod classic 160GB very slow sync and cannot connect to itunes store windows 7 ansd itunes 10.6.0.40. I have now been trying for 3 weeks to restore my iPod. Really frustrated, any ideas would be welcome.
Cured the problem! Reinstalled an earlier version of itunes from oldapps.com (version 10) now everything works as it should. I would suggest that if you are experiencing these problems that you do the same. I must say that it is a brave business decision on behalf of apple to effectively lock out all windows 7 users from their products and sales channels and I can only wish them luck in this very shortsighted policy.
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What is being done about users inability to use their Apple ID at iTunes Store. I do not have another Apple ID, I do not want to change my password and I want my phone to work as it should.
You can try signing out and signing back in. You can also go into Settings > Safari and Clear all Cookies. You can even try logging into the iTunes Store on a computer and downloading a free app or something.
If none of those work, then you will have to wait for the issue to be resolved on Apple's end. -
iTunes Store for Windows. Everytime I try an access the iTunes Store it takes really long to connect and then it says iTunes store cannot be access. I think I am up to date with iTunes Verison, I Have 11.0.2.26 but no matter what I try it does not connect. HELP Please???
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
I just got the new itunes and I can open itunes and see my music but whenI try and go to the itunes store it just loads to a white page. I try and refresh and go to the home page and nothing happens. I can sign into my account and the tabs for the itunes store pop up like they normally would when browsing the itunes store but when I click on one of them, it is a blank page. Is there a setting I need to change? Does it just take an extremely long time to load? Please help!!
Bucktr09:
I'm having the exact same problem. I upgraded to the newest version of iTunes on my iMac and ever since I did the store is a blank white screen. I can get my library content but the store is a no go. Is there any one out there with a solution? -
It will not open for me. I go to the "itunes" tab once i'm in my library, and it says "accessing itunes store" but nothing happens.
I just tried it and it works for me.
Allan -
When I use my iPhone and go into the iTunes Store Search, it clocks/gets-stuck in Loading.
Also if I select iTunes and App Store in Settings, nothing happens.
Any advice?
Thanks.I guess no advice. Thanks anyway.
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I am trying to authorise a new computer. Apple's instructions are to select "Authorise this computer" from the itunes store menu. I can't find this in any menu. Can you please help? How do I authorise my computer?
Authorization and Deauthorization
Macs: iTunes Store- About authorization and deauthorization.
Windows: How to Authorize or Deauthorize iTunes | PCWorld.
In iTunes you use the Authorize This Computer or De-authorize This Computer option under the Store menu in iTunes' menubar. For Windows use the ALT-S keys to access it. Or turn on Windows 7 and 8 iTunes menus: iTunes- Turning on iTunes menus in Windows 8 and 7.
More On De-authorizing Computers (contributed by user John Galt)
You can de-authorize individual computers, but only by using those computers. The only other option is to "de-authorize all" from your iTunes account.
1. Open iTunes on a computer
2. From the Store menu, select "View my Account..."
3. Sign in with your Apple ID and password.
4. Under "Computer Authorizations" select "De-authorize All".
5. Authorize each computer you still have, as you may require.
You may only do this once per year.
After you "de-authorize all" your authorized computers, re-authorize each one as required.
If you have de-authorized all computers and need to do it again, but your year has not elapsed, then contact: Apple - Support - iTunes - Contact Us. -
I am a US resident but spend several months each year at my house in England. Is it possible for me to download UK iPad apps from the iTunes Store? Right now they seem to be restricted. Can I set up an alternate iTunes account using a UK credit card?
When you go to Starbucks, you'll need to first go to Settings on your iPad and choose Network. You'll see ATTWIFI as one of the available networks. When you click on that to select it, you should be immediately sent to AT&T's sign in page. You just need to check the box that says you agree to their terms and conditions and then hit the Connect button and you'll be online. One warning, however. If your Starbucks is anything like those in Manhattan, be prepared for really slow wifi. It can be a real pain waiting for pages to load sometimes.
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I can't make purchases anymore in the App "Clash of Clans" and yet I can purchase music and movies from the iTunes store. Can someone help?
What happens when you try to buy them, does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users on these forums, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ? -
Im trying to activate iphone with itunes and I get: "The iTunes store is temporary unavailable..." Any help??
Hello there, sarahg12.
The following Knowledge Base article offers up some great steps for troubleshooting repeated prompts for authorization:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
All the topics are relevant but this one tends to be the most common culprit:
Authorize using the correct account name
The items you are trying to play might have been purchased using a different iTunes Store account. To determine which account was used to purchase an item, follow these steps:
Select a purchased song in your library and choose File > Get Info.
Click the Summary tab. Note the Account Name that appears in the list. This is the account name (Apple ID) you will need to use when authorizing your computer to play this purchase.
Note: The account name that appears is the one you used when purchasing the item and does not change if the account name (Apple ID) changes.
If you've authorized the Apple ID that is shown in the Summary tab, you can check the purchase history for that Apple ID from Store > View My Account. If your purchase history does not reflect the purchase of the items in your iTunes library, consider any other Apple ID you may have created, and authorize the computer for your additional Apple ID.
If you forgot the password to one of your accounts, you can recover it using Apple's password-recovery website.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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