Crashes on New York Times home page

I installed 3.6.15 on a Vista laptop this morning and it crashes on the NYT home page as well as support.mozilla.com

Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]
See also:
* http://kb.mozillazine.org/Firefox_crashes
* [[Firefox crashes]]

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New York Times home page doesn't display correctly

New York Times home appears without any formatting. All text, including links, and all objects (videos, photos, etc.) appear justified left, stacked individually. This means it takes five minutes just to scroll down the page to see the headlines. Have upgraded to Firefox 4, which fixed the problem until the next time the page reloaded. Cleared the cache, checked page style and zoom, all settings are normal and/or recommended. Do not have this problem with any other website or any other page of the NY Times. Only the home page.

Clear the cache and the cookies from sites that cause problems.
* "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
* "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]
Reset the page zoom on pages that cause problems: <b>View > Zoom > Reset</b> (Ctrl+0 (zero); Cmd+0 on Mac)
* http://kb.mozillazine.org/Zoom_text_of_web_pages

I am using 3.6 on a 2009 Powerbook running OS 10.5.8, and the New York Times home page never loads properly.

In earlier versions of Firefox, the Global edition loaded fine but the U.S. edition was a blank page with the normal left-hand text sidebar where it should be. Now the Global edition fails, as well.
To view the main flow of text, I have to scroll down 1.5 pages worth - and then the text looks normal.
Then, below the "Video" and "News from Reuters and AP" sections, there is another 1.5 full-page scrolls worth of blank page again. Then the "Inside NYTimes.com" section (with graphics properly placed) section comes up, followed by a 6" deep blank section.
My husband is a programmer, and can't figure it out.

Make sure that toolbars like the "Navigation Toolbar" and the "Bookmarks Toolbar" are visible: "View > Toolbars"
*Open the Customize window via "View > Toolbars > Customize"
*Check that the "Bookmarks Toolbar items" is on the Bookmarks Toolbar
*If the "Bookmarks Toolbar items" is not on the Bookmarks Toolbar then drag it back from the toolbar palette in the customize window to the Bookmarks Toolbar
*If missing items are in the toolbar palette then drag them back from the Customize window on the toolbar
*If you do not see an item on a toolbar and in the toolbar palette then click the "Restore Default Set" button to restore the default toolbar set up
*http://kb.mozillazine.org/Toolbar_customization
*https://support.mozilla.com/kb/Back+and+forward+or+other+toolbar+items+are+missing

New York Times web page corrupted

In the last month the New York Times site has had consistent problems where pages display as unprintable characters on a white background. This occurs at random but frequently on pages throughout the site, as well as on the main page. This does not seem to be limited to Firefox, but it is much worse than with other browsers, including Chromium (linux) as well as Safari and Atomic on iPad.
The NYT support claims support on IE only and does not feel it's their problem.

Can you attach a screenshot?
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.
Such issues can be caused by a problem with the font that is used to display the text.
You can use this extension to see which fonts are used for selected text.
*fontinfo: https://addons.mozilla.org/firefox/addon/fontinfo/
You can do a font test to see if you can identify corrupted font(s).
*http://browserspy.dk/fonts-flash.php?detail=1
You can try different default fonts and temporarily disable website fonts to test the selected default font.
*Edit > Preferences > Content : Fonts & Colors > Advanced
*[ ] "Allow pages to choose their own fonts, instead of my selections above"

Have gray screen and unresponsive iBooks 2 program upon downloading Wilson textbook on life. No way to turn pages. When using new York times app it shuts down and goes to home screens.

Loaded iBooks 2, downloaded e.o. Wilson textbook on life. Opened book and only get gray screen without any way to turn pages. As top menu does not appear cannot even switch to another book. This occurred on 3rd time of trying to open book, First two times would result in iPad switching back to home screen. This last issue also happens when trying to open new york times app.

Shut down all programs that are running in the background.
1. Double-click the Home button to see Apps in background
2. Hold the Apps down for a second or two until you see the minu sign
3. Tap the minus sign to close program
4. Reset iPad. Hold the Sleep and Home button down for about 10 second until you see the Apple logo
Suggest you perform Step 1 to 3 at the end of every day.

Can't open links on New York Times website

I have the New York Times as my home page. Until yesterday, I had no issues accessing any of the content within (except for the new Premium articles.) However, when I click on any article, I get an error back that says no data found. If I log in through Explorer, I don't have this issue.
Just me?

Thanks a lot for the tip! I wrote to the NYTimes webmaster but did not get a reply. However, the next day my problem was solved and I could access all content as I did previously. Either a coincidence or...? I'll take it either way and thanks again!

Since the most recent Firefox updates, I am having trouble with certain features on The New York Times website; I can no longer see certain weblog comments, or post comments, etc.

This question is admittedly a little complicated. The New York Times website has a number of weblog pages which include brief stories followed by space for readers to leave comments. You probably need to be a Times On-Line subscriber to really see what I'm talking about, but some examples would be this City Room blog: http://cityroom.blogs.nytimes.com/2011/09/02/bloomberg-cancels-radio-talk-amid-furor-over-aides-resignation/ or this Arts Beat blog: http://artsbeat.blogs.nytimes.com/2011/09/01/theater-talkback-remembering-jerry-leiber-a-reluctant-pioneer-of-the-jukebox-musical/
Since the most recent Firefox updates, when I view these pages, which traditionally have a number of reader comments at the bottom of the Times' story (or at least a space to leave a comment), I can no longer see the comments. There's simply empty. blank space. I know that the comments are there; if I open Internet Explorer and log on to the same page, the comments are suddenly visible. I don't understand where this problem has come from. I haven't noticed whether I'm missing seeing anything on other websites yet.
I also cannot post comments on other parts of the Times website; while the pages dedicated to story-specific reader comment seem to load correctly and the space to type my comment does appear, I can't actually submit the comment. Repeated pressing of the "submit" icon has no effect. Once again, this works normally in IE.
For the record, in the past week, I have changed my computer's anti-virus software from McAfee to Norton 360. I run Windows XP. If there's any another information I can provide, please advise, as I vastly prefer running Firefox to IE.

If it happens again then try to reload the website or clear the cache and the cookies from that website.
Reload web page(s) and bypass the cache.
* Press and hold Shift and left-click the Reload button.
* Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
* Press "Cmd + Shift + R" (MAC)
"Clear the Cache":
* Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Tools > Options > Privacy > Cookies: "Show Cookies"
*http://support.mozilla.com/kb/Deleting+cookies
*http://support.mozilla.com/kb/How+to+clear+the+cache

New York Times app freezes my iPhone

I'll scan the headlines and poke an article to read and, about a minute or two in, the downloading whirly starts whirling and my iPhone 3G is dead as a brick, often for as much as 3 to 5 minutes. I can do nothing (except click the power button to blank out the screen, but then I can't get it to wake up again). Once it's done whirling, the app closes without warning and I'm back at my main menu screen.
This happens regardless of whether I am linked to my home wireless router or if I'm on the network (Edge in my neighborhood). It's been happening through at least one update of NYT AND iPhone firmware.
I'm not alone in this. My wife has my old iPhone and it happens to her. Also, here's a rather poignant qvetch about it online:
http://gizmodo.com/5081985/hey-new-york-times-fix-your-stupid-iphone-app

I used the NY Times app when released, and I experienced the same too often. NY Times released an update, which helped somewhat but not enough for me, so I deleted it. NY Times has not released an update for their app in a very long time.
Such a problem is the responsibility of the NY Times They created the app, or a 3rd party did this for them, and they need an update to address their very slow update download issues at minimum - I don't use any other news apps that take so long to download updates as the NY Times app does, or did for me. I uninstalled what I consider a garbage app compared to other similar apps.

With the latest FF update I can't load the New York Times

I updated FF and Flash Player today and now I can't load the New York Times - all I get is a page with links. Other sites are loading OK. I've tried changing the security.mixed_content.block_active_content to false and that didn't help.
I've got FF 36:0 and I use Windows. Does anybody know whether this is a FF problem and if there's a solution?
I don't think it's my plug-ins because other sites load easily but these are the ones I've got:
*Adobe PDF Plug-In For Firefox and Netscape 10.1.13
* Citrix Online App Detector Plugin
* Version 5.40.2.0
* Google Update
* Musicnotes Viewer plugin 1.21.0 For more information visit www.musicnotes.com
* The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
* Shockwave Flash 17.0 r0
* Adobe Shockwave for Director Netscape plug-in, version 12.0.3.133
* 5.1.30514.0
* VLC media player Web Plugin 2.1.3
* NPWLPG
* iTunes Detector Plug-in

That's what we are here for.
Many site issues can be caused by corrupt cookies or cache.
* Clear the Cache and
* Remove Cookies<br> '''''Warning ! ! '' This will log you out of sites you're logged in to.'''
Type '''about:preferences'''<Enter> in the address bar.
* '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them.
* '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.'''
If there is still a problem,
'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}
While you are in safe mode;
Type '''about:preferences#advanced'''<Enter> in the address bar.
Under '''Advanced,''' Select '''General.'''
Look for and turn off '''Use Hardware Acceleration'''.
Poke around safe web sites. Are there any problems?
Then restart.

Reading TimesDigest pdf from New York Times

I get a daily email from the New York Times with an attached pdf file called TimesDigest. It's usually about 500KB in size. When I bring up the message in Mail on the iPhone and touch the pdf box at the bottom of the message the pdf opens but all I see is the TimesDigest title at the top of each page and a bunch of blank pages (9 in all). A couple of things are visible, however, the crossword layout and some formating bars, but the document is mostly blank. It reads fine when opened with Preview of Adobe Reader on my Mac.
Any suggestions on how to fix this on the iPhone?

It's looks like nothing more than an advert, which you have clicked upon. Probably for some unnecessary scare-ware. You can see the feint overlay that ads have in the bottom-left of the first screenshot.
Obviously the NYT doesn't vet the ads that are placed on its website which allows advertisers who use fake warnings and notifications to get people to click.

Using Google news as a home page, cannot stay logged in to Google. FF22.0 &Google

I am using FF 22.0 and Google News as a home page. Every time access my home page, I have to re-login to Google News in order to retain my settings. Is this a FF issue or a Google issue. This also means that i cannot remain logged in to Goog news after visiting another website and returning to my home page. This USEDto work with prior versions of FF, but not 22. Not a big deal, but really annoying.
Any assistance is appreciated

Are you allowing that site to set cookies? Have you checked your settings in Options > Clear history when Firefox closes > Settings to make sure that your cookies are not being deleted?

New York Times app is very slow and halting

Every morning, when I open up the New York Times app (on my 4h generation iPod Touch), it takes forever to open and forever to update. Within each individual screen, it takes a long time to switch articles and often freezes for 5-10 seconds at a time, while it's downloading or updating. Anyone else have this problem or any advice? I suppose I could just delete it and reinstall it for starters.
Thanks.

Mark,
Try a hard reset of the iPod. To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
Your iPod may be short on memory and rebooting your iPod may free some of it up.
B-rock

Videos (eg, YouTube, New York Times) do not work on my Retina Display MacBook Pro. There is sound but only empty space where the video should be. Help?

Videos (eg, YouTube, New York Times) do not work on my Retina Display MacBook Pro. There is sound but only empty space where the video should be. Help?

Did you install Flash Player?
http://get.adobe.com/flashplayer/

I can using AirPrint from safari and email to my hp printer but do not get print as an option from the pulldown menu from the new york times and other apps. How can I print directly from these apps?

I can't seem to print directly from apps like the new York times. Print is not an option from the pulldown menu. Print to my hp printer works fine from safari and email though and from some other apps. Do some apps not permit printing? That doesn't right.

sadie1 wrote:
Thats funny. If go to ny times on safari therebis a print icon and no problem printing. On the app -- and I am a paid subscriber -- no print option ...
You can ask the NY Times why not.
Standard behavior is that Airprint always works with iBooks, Mail, Photos, and Safari. Apps are up to their author.
http://support.apple.com/kb/ht4356

New york times updates - safari extension - not refreshing

New York Times Updates Safari Extension seems to have stopped updating it's info. I uninstalled it and then reinstalled it, but it only added a couple of items from several days ago. Is this feed no longer viable? The version on the Safari extensions web site is 0.1, the same as always.

Try emptying the Safari cache more often.
You can do this from the Safari menu bar, click Safari / Empty Cache or Command + Option + E on your keyboard.
If emptying the cache didn't make a difference, go to the Safari menu bar click Safari > Reset Safari.
Select the top 5 boxes, click Reset.
Restart your computer.

Crashes on New York Times home page

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