Crashes when sync to Creative Cloud enabled

Whenever I enable sync to Creative cloud the app crashes and I have to re-install. Is this a common problem and is there a fix ? Ipad 2 with up to date iOS

Thanks I will wait
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Similar Messages

PS touch crashing when importing from creative cloud

Trying to include my ipad into my photo work flow at least for some basic edits.
I'm uploading my images to creative cloud. They appear in photoshop touch and I can see thumbnails. However when I go to download one about 75% of the time the application just crashes after the blue loading bar fills.
This is using an ipad mini running iOS 7.
Worth noting that the images are raw filed from a d600 which are about 30mb each and have tried various resolution settings for max import to no avail.

I've rebooted several times. I will say that after a reboot is when it's most likely to work. At least once.. Never works twice in a row. Opening the same files stored locally works fine.
I've also noticed that it may not actually be a "crash" per se. In looking the app is actually still showing as open. But since it reinitializes anyway the downloaded file is lost.
There's about 6gb free on the device currently.
Also this entire process works fine on an ipad3 from the same creative cloud account. Same files.

CoreSync.exe blocks all network traffic while (slowly) syncing my Creative Cloud files

Hello folks,
Since the latest Creative Cloud update (I'm using version 1.9.0.465 as of this writing), I've been unable to successfully sync my Creative Cloud Files folder.
First things first, as other forum users have posted elsewhere, when the update installed itself, my Creative Cloud Files folder was moved from my chosen location to its default location (C:\Users\MyUserName) and I've been unable to put it back where I wanted it.
However, more pressingly, I noticed that every time I booted my computer, neither my wife nor I were able to access the Internet. After a couple days' trial and error I realized that Creative Cloud was trying (unsuccessfully) to sync about seven files (totaling about 750MB) to the cloud, and anytime the sync was actively working, my network access was completely blocked. Even the Creative Cloud desktop app itself couldn't access the Internet to authenticate my apps or Typekit fonts.
I have managed to get much smaller files (1MB, 5MB, up to 15MB) to sync successfully, however this takes a really long time, and no one on my network can manage to load a web page on their device until the sync is complete.
Right now I've got syncing paused, and everything on my network is working fine.
For some additional info, I've attached a screen grab of my Networking tab from Task Manager:
The big spikes in that graph are me and my wife loading up tons of web content-- YouTube videos, a million tabs of who-knows-what, all acting normally. Then I hit Resume on CC's sync operation, my activity line clamps way down, and no one can load any Internet content anywhere. After that, I released my computer's IP address from the command prompt, at which point Creative Cloud Desktop returned a connection failure, and I quit the app. When I renewed my IP address, I noticed our network access was still blocked, even though Creative Cloud was not running. I traced the problem back to CoreSync.exe, which had continued running even after I'd quit Creative Cloud. The moment I ended the CoreSync.exe process, everything was back to normal... until I restarted the Creative Cloud app, which in turn restarted CoreSync.exe. It was only after pausing CC's sync operation that we were able to use the Internet again.
So! To sum up, here are my two issues:
Syncing is entirely broken, and prevents everyone on my network from using the Internet while CC spins its wheels.
For some reason, following the same update, I'm unable to change the location of my Creative Cloud Files folder.
Some things I've tried:
Uninstalling & reinstalling the Creative Cloud Desktop app-- no change
Clearing my archived files on creative.adobe.com in case there was some weird argument happening between my live/syncing files and my archived files-- no change
Manually adding CoreSync.exe to my Windows Firewall whitelist-- no change
Finally, I can recreate this issue on my second computer, running the same version of Creative Cloud but running off wireless instead of Ethernet. Same symptoms-- feed it a file to sync, and everyone's Internet access is gone until the sync operation [eventually] finishes.
I'm completely stumped and very frustrated. I rely heavily on CC's file syncing feature, and as it's the only cloud storage product I'm actually paying for, I'm not willing to abandon it for another service like DropBox. I'm willing to try just about anything-- and in the meantime I'm just wishing Creative Cloud Desktop app updates weren't compulsory; the last build I'd installed here was working perfectly fine.
My basic system specs in case it's helpful:
Windows 7 Professional x64 SP1
2x Intel Xeon E5-2670 @ 2.6GHz
64GB DDR3 RAM
nVidia Quadro 4000
Any insights would be incredibly appreciated! Thanks in advance.

Heyo Dave,
Thanks so much for your reply and suggestions. Here's what I've discovered after some more noodling.
I'm no networking guy, but I can't seem to find anything about my modem or router that would explain why my upstream traffic is being throttled using CC-- especially since it's all the same hardware I was using last week before I updated CC.
In addition, I've tried test uploading a couple of files using DropBox, Google Drive, and WeTransfer.com, and neither process interrupts Internet use on my network.
With all that said, I did go in and pull back my Transfer Speed settings in CC from Maximum to Low, and that made a big difference! Syncing continued to work, and our other network requests were working just fine. I managed to get my upload speed set as high as Medium; High and Maximum both kill my network within seconds of being set.
So I'm not sure what was done to the CC application in this release to supposedly enable us to "Sync Files and Fonts faster" (from the release notes), but whatever it is, it's got my uploads capping at 100Kbps (compared to a minimum 350Kbps using Google Drive) unless no one in my home wants to check their email for the next hour. That's a significant bummer for me, as my After Effects projects regularly swell to ~50MB toward the end of a project.
I'd like to submit a big report here, since really the only variable at play in this situation was the Creative Cloud update. However, unfortunately it looks like the bug report form is down... I'll have to try again later.
In the meantime, if there are any other suggestions for experiments I can run on this beast, I'm happy to oblige and report back in case other folks with similar issues can get some relief!
Thanks again,
Jared

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The files I have in Adobe Ideas on my iPad doesn't sync to Creative Cloud on my browser.
I have activated the sync function on the ipad and it says that the files are synced and I have used 1% (12mb of 2gb).
I go to creative.adobe.com and under Files it says 'The Folder Is Empty' - what can I do?
Thank you

I hate to tell you, but I am yet one more user who cannot get Adobe Ideas files to sync to Creative Cloud.
I am using Adobe Ideas version 2.8.1 (52469) on an iPad3, using iOS 8.1. I have confirmed that I have a good wi-fi connections. I can access the web using all my other apps - Safari, Twitter, Feedly, etc.
When I try syncing files in Adobe Ideas, the Creative Cloud Files menu has "only sync when wi-fi is enabled" selected. Sync process shows "Awaiting connection." Storage level is 9% or 175MB of 2GB.
I downloaded the Creative Cloud app onto my Surface Pro tablet and checked to see if my Ideas files showed up there. I can see the files from Adobe Draw, Lines, Sketch, and other apps, but the Ideas files do not show up anywhere. I checked in both the mobile creations area and in the main files area.
I would like to migrate my Ideas files to Adobe Draw. Please let me know how I can get this done.
I appreciate your help!

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Any suggestion? Thanks in advance.

Thanks for the example Deryck,
The preview seemed broken on the comments tab but the image was appearing for me under the Extract one. When I downloaded the original it looked like the linking was preserved. The online version didn't seem to denote in any way that the Cecinas layer contained a Linked Smart Object, which might be helpful, but it did have the preview. Here are some screenshots of what I was seeing. Thanks for posting about it. I'll pass it on to our engineering department.

Why can't I turn on File and Font Sync in Creative Cloud?

Why can't I turn on File and Font Sync in Creative Cloud?

I'll send an email to that as well but the same issue occurs with file sync. I have this on my personal account but not our CC for teams accounts.
These are what I see when I click those tabs in my Creative Cloud window.
Any help would be appreciated.
Thanks

When you purchase Creative Cloud, what version of InDesign are your purchasing?

When you purchase Creative Cloud, what version of InDesign are your purchasing?

Hi arr1976,
If you wish to learn, you should sign up for InDesign- CC2014 as it is the latest of all and enable you to use all the new features.
We also have phone support for InDesign CC2014 in case you face any trouble with it, for CS6 and CS5 we do have phone support, their support is only available through Forums and Chat.
For more info on InDesign CC2014 check the links below.
InDesign Help | New features summary
InDesign Help | InDesign Help
I would recommend if you could use Indesign CC2014 as trial from the link below.
Download trial : https://creative.adobe.com/products/download/indesign
Download help: Creative Cloud Help | Install, update, or uninstall apps
Purchase plans: Creative Cloud pricing and membership plans | Adobe Creative Cloud
InDesign with annual commitment $19.99/mo : https://creative.adobe.com/join/single_app/year/indesign
InDesign without annual commitment $29.99/mo: https://creative.adobe.com/join/single_app/month/indesign
InDesign with annual commitment $239.88/Yr: https://creative.adobe.com/join/single_app/annual_pmt/indesign
Please revert in case you have further query.
Thanks,
Atul Saini

Itunes crashes when syncing Ipad with mp4 movies in photo folder for keynotes

I'm trying to upload a small MP4 video onto my Ipad to use in Keynotes. I place the video in the photo folder and select sync, then tunes crashes.
I had created the video in Corel Video Studio pro 3 and created MP4 file. Copied to the IPAD and had it all working. I then made changes to the video and reconverted and now Itunes crashes when syncing.
Itunes 10.4.1.10 Ipad 4.3.5
Please help urgent

I had the same problem, and it turns out that the problem is having the same file into different folders. For example I had an MP4 in iTunes, and the same file in the photos folder that was being updated to the iPad. So I just removed one file and it syncs perfectly.

What does error code 50 mean when installing the creative cloud app?

what does error code 50 mean when installing the creative cloud app?

Hello,
This thread may help
Error code 50
Let us know!
Regards,
Jo-Marie

When installing Adobe Creativ Cloud, gives error code: 205! Why? Have downloaded numerous times. Dmg!

When installing Adobe Creativ Cloud, gives error code: 205! Why? Have downloaded numerous times. Dmg!

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Photoshop Touch won't sync with Creative Cloud

Photoshop Touch won't sync with Creative Cloud, although all my other Adobe iPad apps will. Is there a way to force the sync in PS Touch? I have already tried toggling syncing and signing out / in.

Hi
The meant photoshop update not the iOS update.
I have tried to sync with a free 2gb account today and this works fine with my iPhone version of photoshop touch at least.
What I am more confused about is that I cleared out my 20gb space to see if it was large files or a file type that was causing the issue. But even with a completely empty creative cloud account photoshop touch didn’t sync?
Which suggests to me that the issue is with my 20gb storage space?
I manually moved my photoshop touch files a few months ago. I haven’t used photoshop touch since really because the issue.
Come to think of it the issues started around the same time as I started using the creative cloud connection on my macbook.
Thanks
David

When was unloading creative cloud came an announcement that Rhodesia that had an error and could not download the error code was 50 which means

when was unloading creative cloud came an announcement that Rhodesia that had an error and could not download the error code was 50 which means

Nobody can tell you anything without proper system info or other technical details.
Mylenium

Flash CC 2014 (1308) crashes immediately after launch (creative cloud)

Flash CC 2014 (1308) crashes immediately after launch (creative cloud)
Singning out and in again does not solve the problem.
Thanks for any help.
Slyrs66
Short version of the crash report:
Process:
Adobe Flash CC 2014 [1308]
Path:
/Applications/Adobe Flash CC 2014/Adobe Flash CC 2014.app/Contents/MacOS/Adobe Flash CC 2014
Identifier:
com.adobe.Adobe Flash CC 2014.application
Version:
14.0.0 (14.0.0.110)
Code Type:
X86-64 (Native)
Parent Process: launchd [661]
Responsible:
Adobe Flash CC 2014 [1308]
User ID:
501
Date/Time:
2014-07-26 10:29:32.313 +0200
OS Version:
Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 9B82629F-E84E-F052-F41B-A706B2ABE22F
Sleep/Wake UUID: D850A1E0-2224-409C-915A-BC420034053E
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminating with uncaught exception of type dvacore::filesupport::dir_create_exception: $$$/dvacore/filesupport/DirCreate=The directory '@0' could not be created. Please check the parent directory protection or permission rights.
abort() called
My hardware:
Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f44
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.6f1 14216, 3 services, 23 devices, 2 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS541010A9E682, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5970H
USB Device: Hub
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

Hello John T Smith & Mylenium,
I changed the rights in the folder /Users/[...me...]/Library/Preferences/Adobe
admin: read & write
user(me): read & write
system: read & write
everyone: read only
and inherited all rights to subfolders (small gear-wheel->preferences).
THIS WORKED!
Thank you both for your advice!
A.

ITunes 10.4 crashing when syncing music

I'm having a major problem after upgrading to iTunes 10.4 for Windows. I'm now randomly crashing when syncing music to my Ipad 2.   It seems some sync fine and then all the sudden it crashes.
The crash I'm getting is:
AppName: itunes.exe     AppVer: 10.4.0.80     ModName: quicktime.qts
ModVer: 7.69.80.9     Offset: 001cd746
What's odd is that it's even crashing on audio podcasts that I downloaded on my iPad 2 which are being synced to my PC without issue, but then cause it to crash when syncing back.
I had no problems with 10.3.1 or earlier.

This is long, jump to the end if you don’t care about my new life problem! And sorry for my English, I’m not a native English speaker! Also, I’m just posting this stuff so people with this issue don’t have to try it all also.
ok, so my problem started with the ipad 2; i had a lot of pictures there but wanted to change the "stupid" way (for a windows addict) that apple arranges, or not, folders hierarchy. I deleted every single picture and imported my new structure (in windows). Useless to say that i got stuck here. i tried 100 times and i got the quicktime.qts module error (iTunes crashing). Good to know, obv, but what do i know of quicktime!? nothing...
Since i have an iPhone 4, and the iPhone only ever carried pictures taken with it, never had synced pictures before i decided to give it a try. same error…Ok, now i know the problem isn't in the devices but in iTunes itself, Quicktime, most likely.
Not happy with this conclusion, i decided to restore factory settings on both ipad 2 and iPhone 4 (4.3.5 ios). Gave it another try, after deleting every ipod photo cache folder in my library and re-installing iTunes completely (i tried re-installing before devices restoring with same error). No luck here either...
Went to discussion boards and figured a lot of people are having this issue, so i thought it’s probably in the iTunes 10.4 update, since i didn’t have a backup of my previous library, and i have 20000 songs, and didn’t want to lose the only library i had, i opted not to install previous iTunes version because i knew my library wouldn’t work and i rather have a decent library with no videos, than videos with a new library to build. So I didn’t try this.
i tried everything, there's a post that a guy, a while ago, resolved this issue (or similar) simply by deauthorizing and reauthorizing computer, or just by logging in to his iTunes account... other person resolved his issue by logging on a new windows account and syncing with a "clean" iTunes then moving to his previous account. Or deleting some quicktime files and folders that are on system32 folder, besides the 2 files that are needed... i only had the 2 needed files, no more! I tried it all, no luck.
Somewhere i read it could have to do with quicktime not being the default video player for .mov files, so i made it, still no luck.
My last try was messing with the registry looking for "stupid leftovers" of quicktime, a lot of them i knew shouldn’t be there and i deleted, but i was still stuck on the crash error. for this i removed iTunes, cleaned computer from apple stuff (all but my library files that i backed up),
cleaned registry and installed everything back again.in the meanwhile, no sure when, i figured since this could have something to do with quicktime (i noticed that it gets stuck when starting to optimize videos), i created a test folder with one picture and 1 video and I managed to pass through optimizing process. tried with 3 movies, after emptying the device and deleting cache folder (like from scratch), but Kabooom, crashed again. tried same thing, but first i opened the movies in quicktime in windows, then synced and it worked!! probably this could be the solution, tried with my whole library (2k+ photos and about 100 movies) but crashed again... probably i forgot/messed up to open some movie in quicktimes pior to syncing, but well, i was fed up with .mov files, or .mp4, m4v, FWIW (i tried them all).
After this (i only did all this because I’m computer addicted!) i rested my case, i posted on the forums and had 2 choices: wait for apple to solve this, if they care or Format my PC and probably be getting the same error, this is the only thing i didn't try cause i have lots of stuff to backup and configure, and lots of onetime license software...
I kept doing stuff with computer, installed a bunch of software (not related to this but related to DVD and movie editing stuff), after i stopped working i retried again, Meh, cleaned everything and got thru once with my new test folder (with different videos and pictures), but when i went to my REAL folders, APPCRASH again. Broke my mouse (apple owes me this!), stopped working and went to sleep.
I was real convinced this could have something to do with video encoding/decoding stuff. And also about quicktime
Now, the only thing working for me was:
Opening movies in quicktime prior to syncing (worked once or twice)
syncing right after I turned on the computer, but only small folders.
Makes me think problem is in the processor, since it eats a lot of CPU and memory at the end of a 1000 picture and videos sync. And it crashes when starting to optimize videos, sometimes I see it passes like 2 or 3 movies and crashes after. That’s why I can sync small folders right after I turn on my computer, but with big folders itunes just lags my windows wayyyy to much and at the end (when gets to optimizing videos) is really hot and slow, and crashes, I could make 1 video at a time but I believe itunes should work for itself without these “workarounds”.
I’m a computer guy and an application that uses up almost all computer CPU when “working” and “eats” way too much RAM is not a solid application… in this part itunes *****.

Our illustrator files are not showing up when uploaded to creative cloud.

Our illustrator files are not showing up when uploaded to creative cloud. They are visible sometimes when we turn on and off the layers. Please help thanks.

If you feel that you have enough evidence of the symptoms, use the feedback at http://www.apple.com/feedback/itunesapp.html to let Apple know. The "feedback type" of "bug report" has been removed from the iTunes feedback, so I suggest you use use "Other".
You will not receive any feedback from them, but they do read the submissions and act upon them. It can take a while, and more than one iTunes update before the issue is resolved.

Crashes when sync to Creative Cloud enabled

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