Crashing and bad video.

Hey here is a new one. I purchased my Touch last friday afternoon. Loaded up some music and a music video purchased off on iTunes. Played with it all day Saturday and some Sunday. Sunday afternoon I had noticed a few of the songs where not displaying album art so I connected the Touch and selected the songs hit apple key and I and pasted in the new album art.
Now today I bring the Touch to work to show it off to co workers and the thing is crashing and the video is blown out and Where the color white is there is blue punching thru. I am going to call Apple this afternoon when I get home.
To see if this is a hardware or data corruption issue. I have preformed the above task many times on my 5G iPod so I don't know what to think.
Anyone else have this issue yet.
Message was edited by: Ed Wiser

So I got home and looked up how to reboot the Touch. After rebooting the weird color in the video and the constant crashing when trying to play music or using Safari has gone away.
So reboot the Touch if this occurs. I can only think the copy and pasting of the album art to the Touch caused the problem.
I noticed that it would go out to the home screen when the iPod Touch was in the sync mode.
contrary to the 5G which would have the Do Not Remove symbol all the time when the iPod was in sync mode.

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Win7 BIOS:http://www.msi.com/support/nb/GT70_0NC.html#down-bios&Win7 64
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New 27 iMAC keeps crashing iMovie and freezing videos on YouTube & Quicktime

We just got a new Sept 2013 iMac three days ago, purchased refurbished from the Apple Store online. The whole point of the purchase was to be able to use iMovie to thoroughly edit videos for our YouTube channel, use garage band, lots of internet surfing and video watching etc. We spent the extra dollars to get what we thought was the most improved version of the iMac with all the souped up specs in order to avoid any hassle and headaches from a lack of performance. Here's what we have:
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27-inch (diagonal) LED-backlit display with IPS technology; 2560-by-1440 resolution
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- In the middle of using iMovie (iMac came preinstalled with the newest one, i think its 10?), it will stop responding properly or will crash and close, we wont even have any other programs running.
- When opening Quicktime to record a new video, in the middle of a recording or while the recording window is idle, it will start glitching - flashing between live footage and a freeze frame repeatedly. The only way to stop it is to quit out Quicktime and open again and try to record quickly, or in some cases we have to completely restart the iMac, which then still randomly in the middle of a recording or idle window it will continue to flash and glitch. (You can view an example here in the last minute of one of our videos, we tried to make it work and kept the take since we were doing our outro music dance, but it totally ***** when this happens randomly during our content portion and we have to redo recording. http://youtu.be/MAJzaEShJGw?t=4m34s )
- When watching YouTube videos, the computer takes a while to respond to a command, like if we click on a certain part of the video, it will not load it until we press the pause/play button a few times and wait. Also at the beginning of a video it will start glitching and freezing again, similar to how we explained above in the quicktime, but faster.
If you are familiar with what could be the problem or have any advice, PLEASE HELP, we are concerned that after dropping so much money within just 3 days of use, this iMac is not performing flawlessly in the areas that we most needed and want to know if these issues are common and fixable or if its a defect that would require we send this thing back immediately. We did not get apple care and would hate to have wasted money that we really dont have on a glitchy crashing huge piece of junk.
Want to mention a few other pros and cons unrelated to our issues, for those who may be considering buying one too:
PROS:
- The Magic mouse is really great, particularly because of the scrolling and zooming gestures. (Though sometimes i accidentaly swipe in a browser and go back to a previous page losing any information that was input on the page i was originally on, for example, i had to retype this whole apple imac inquiry because i swiped backwards by mistake and the whole form cleared! annoying, wish the horizontal swipe navigated between tabs instead of going through the page view history.)
- When the imovie is not crashing, after watching some tutorials and making a few vids, its a really greatly improved program from the '09 version we used to use. I import and edit videos much faster now, and footage does not freeze or take time to load while im dragging and dropping, it is immediately responsive.
- Love using the Talk to text function (like Siri) by pressing "fn" twice. Use this to write long emails and papers with ease. Would like to see a "Speak" read back option that allows for text to be selected and read back (like Siri on iPad)
CONS:
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- Sometimes in both iMovie & Garageband, simple automated functionality will stop working, for example in iMove, when certain screens or images are dragged and dropped to the work area by the activity bar (i dont know what else to call it, the line that rolls across during playback or stays put when pressing spacebar) usually, that screen or image will click into place to align with the activity bar and will highlight the bar yellow to further communicate that alignment before you drop it, but after extended use in a session, that snapping into alignment when adding items stops working. Or sometimes you can drag and drop the ends of a title screen to adjust/trim the clip, but after extended time that too stops responding and does not let the cursor turn into that arrow that allows you to trim or extend, until after many frustrated clicks or a quit and restart.
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Given the maximum RAM that model can use is 32GB, and the earlier release of that 27" mid-2013 iMac is nearly the same in most regards, you may note the listing of this slightly older iMac 27" is here in an Apple support document...
•iMac: How to remove or install memory:
http://support.apple.com/kb/HT1423
http://support.apple.com/kb/HT1423#1
The images of where the RAM chips are located, behind a metal plate, should be similar in your iMac and the mid-2013 iMac 27" shown in images on that page. Note there are several models discussed.
You could take the computer to a certified Apple service facility (retail store, or specialist reseller) and pay them to do this, and buy the RAM from them, and you will pay for this at a retail level. If they do it, you'd want to be assured the computer did all the things you sought to cure by upgrading RAM, correctly without fault. Like run tests and stuff.... Or there's no reason to not go ahead (after confirming from Apple) that you could buy quality RAM and do this job yourself, citing the Apple page link I'd posted above.
Contact Apple Support:
http://www.apple.com/support/contact/
You'd have to obtain the correct RAM (as indicated in my earlier post, citing MacTracker) of suitable quality for use in a Macintosh computer, and the recommendation for a DIY is to get the kit from 'Other World Computing' OWC online at their site. You can talk to knowledgable sales staff at OWC about what you have and what you need, and to help they may ask for the product serial number.
This is OWC and they have the spec RAM required for your iMac 27" model; double-check info:
http://eshop.macsales.com/shop/memory/iMac/2012_27/DDR3L
Since yours is an Apple Refurbished model it will have a different number series. Unlike those in a retail store, because Apple does that to tell what ones they refurbished; refurbs I bought online were like that.
With questions during the first three months, you can get 'support' under the initial 90-day span of ownership of the new (and certified) Apple refurbs bought online; the other part of that is 'service' for 1 year. Call a nearest retail Apple Store, to set a genius appointment; or go online, and start the process of reporting your issue, while you still have some kind of warranty on the device. They can diagnose the issues you cite and tell you if you can upgrade the RAM (as you likely can) then you can buy and install the RAM yourself and probably pay less than 1/2 the retail rate, if you get some from OWC. A diagnosis is free if the Genius looks into it, but you'd need to set an appointment & lug the iMac to their store; protected from weather/shock.
If you want to extend the complementary service to three years (less the included 90-days) and add two years of AppleCare service, that is an affordable option of about $170. For a total of three years coverage.
{If you had a 21.5-inch iMac the RAM would require a service department visit where they use a different method to install the RAM upgrade. Those are built differently than the 27-inch iMac.}
There is a bit of detailed important information in the Apple link on how to upgrade the iMac RAM. There is a certain amount of RAM installed already and these chips would likely be removed if you get matching sets of new RAM to upgrade the capacity. And no matter what some say, there is a reason why they can be upgraded with more. Even with Mavericks OS X 10.9.x and its 'memory compression' etc, it would gladly accept all the RAM upgrade chips it could swallow. (Behind metal screen, mid-bottom iMac 27")
You may need to consider questions about applications that use system resources separate from those about whatever issues your iMac seems to exhibit. There may be some other cause of the video and iMovie symptoms, but more RAM won't hurt given the beast you bought can use 32GB and it has 8.
And if it seems too much to handle, you have 14 days from date of
purchase to take it back. Contact them ahead of then, if you do.
Hopefully this helps.
Good luck & happy computing!

Crashes, graphics glitches, and more crashes when editing video clips

Can't for the life of me figure out why PE keeps crashing on me, so I'm here for help.
My system consists of a i7-970 hexacore, 6GB ram, 1x 500GB os drive, 3x500gb raid 0 drives (this is where my video clips are stored), 2x GeForce GTX460 video cards.
OS is Windows 7 Profressional 64 bit.
The video files I work with are generally in the 50-200GB size.
A little background - the videos that I am working with are recordings from Battlefield Bad Company 2 that I have recorded with some capture software called Dxtory.
I record at 1920x1080 at 60 FPS to avi files. The avi files are using the "xtor" codec (Dxtory's own codec)
[ISFT] DxtoryCore ver2.0.0.101
[ISRC] Video:YUV420 Audio:Speakers (Realtek High Definition Audio)
Audio is PCM 192000Hz recorded in stereo.
Let me start by saying I have not had trouble with this before until I started recording the videos at 60 FPS. 30 FPS worked ok (some crashes here and there, but they were bearable), but the frequent crashes started happening when I started working with the 60 FPS videos, done mainly so I could play around with slowing the clips down, etc.
Sometimes I can open and edit clips just fine.
Recently, a project that I'm working on is crashing when I try putting two different clips from different files together on the time line. I managed to get it to work once, and saved the project after that. Then, PE crashed randomly and when trying to reopen the project, it just crashes and won't let me get any further.
I should mention the graphics glitches as well - occasionally (especially when previewing video clips before adding them to the timeline) after I close the preview window, the graphics in PE will glitch out, causing random lines to appear in certain areas, graphics to stack on top of eachother and freeze up, and sometimes I can click on the "play" button in the main project window and hear everything start playing, but the graphics are completely screwed up to the point where I can't view the video or hit the pause button.
All of my computer hardware is fine, all drivers, and PE, are up to date.
Can someone please help me figure out what is going on? I'll be happy to provide any more information that might help out.

The most likely issue is the codec that your program is using the create your video. It's apparently not compatible with Premiere Elements.
This often happens also when people try to record their on-screen video with FRAPS.
You'll see lots of discussions on this issue in the Premiere Pro forum. However, it's even more pronounced in Premiere Elements, which is designed to work almost exclusively with camcorder video.
Some video programs are a little more versatile with this type of video. Some people have found Corell's Video Studio better at handling these non-traditonal formats.
But I did a Google search on Dxtory editing and couldn't find any information on it.
Sorry I can't offer a solution. But I can pretty much assure you that Premiere Elements isn't it. sorry.

HT1386 I have an older iPod (5th gen, 30GB+video). My computer crashed and itunes was no loner accessible on it. On my new computer, how do I transfer the music from my iPod to the library in iTunes that is on my new computer?

I have an older iPod (5th gen, 30GB+video) that I had connected to my computer with iTunes. That computer crashed and the only place my music is stored is on my iPod. How do I move that music to the iTunes program (version 8) on my new computer. When I connect my iPod to my new computer the music shows up in my iPod's music directory but I can't move it to the library.

- iTunes purchases by maybe
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Try the following user tip:
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How do I take photo's and video's off my iPhone without using iPhoto? It keeps crashing and to update I need to remove my photos-a catch 22??

How do I take the photo's and video's off my iPhone?... if 'iPhoto' on my mac keeps continually crashing and now refuses to open…?
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From iphotofandango

Hi Iphotofandango,
There is an alternative to using iPhoto for transferring photos from an iOS device. You can use Image Capture, which will allow you to transfer photos easily. Image Capture is a tool already on your Mac. The following article may help:
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Connect your device to your computer, then turn the device on.If the device is locked with a passcode, enter it.
In Image Capture, select the device in the Devices list.
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For more information about connecting and using your device, refer to the documentation that came with it.
Thank you for contributing to Apple Support Communities.
Take care,
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I have an iPod Video, 5th Generation - a few years old aye, but it does the job. Recently it crashed and wouldn't respond at all, I tried the 5 R's and the iPod wouldn't restore at all. Finally I managed to restore it, but then encountered a new problem.
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See here: iTunes displays a -69 error when syncing iPod
You can use the disk diagnostic tool built into the iPod's firmware to test the health of it's Hard Drive. See this post from another forum member turingtest2 on how to do this as well as what the resulting numbers mean.
https://discussions.apple.com/thread/3784647?start=0&tstart=0
B-rock

I have a video that I created for my daughter's first birthday. The hard drive on my computer crashed and I lost the video file. The only place I have it is on my iPod Classic. How can I transfer the video from my iPod to my new hard drive?

I have a video that I created for my daughter's first birthday. The hard drive on my computer crashed and I lost the video file. The only place I have it is on my iPod Classic. How can I transfer the video from my iPod to my new hard drive?

You are in luck, Refer to this recent post by tt2, on recovering media using 3rd Party Software.
He has made a comprehensive list, browse through them and decide which suits your requirements.
Have a nice day!

Camera video preview - Random crashes and green screens

Hello everyone,
I am currently working on a Windows Phone 8.1 app and I need to preview video from the phone's back camera. For quite some time I've been struggling with random crashes and green screens. When these green screens appear, all camera apps become affected and
the device needs to be restarted. Occasionally the phone freezes and only recovers after battery removal. I test the app on my Lumia 620.
After some web search, I found references to the same problem by many users/developers of different apps. I'm really frustrated as I've tried many possible solutions with no avail.
Here is part of my code:
//in App.xaml.cs:
MediaCaptureInitializationSettings settings;
public static MediaCapture captureMgr;
public static bool UnableToInitializeCamera = false;
public async Task InitializeVideoCapture()
DeviceInformation backWebcam = await GetCameraDeviceInfoAsync(Windows.Devices.Enumeration.Panel.Back);
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captureMgr = new MediaCapture();
settings = new MediaCaptureInitializationSettings();
settings.StreamingCaptureMode = StreamingCaptureMode.Video;
settings.PhotoCaptureSource = PhotoCaptureSource.VideoPreview;
settings.AudioDeviceId = "";
if (backWebcam != null)
settings.VideoDeviceId = backWebcam.Id;
else
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_messageDialog.Commands.Add(new UICommand("OK"));
_messageDialog.ShowAsync();
try
await captureMgr.InitializeAsync(settings);
captureMgr.SetPreviewRotation(VideoRotation.Clockwise90Degrees);
UnableToInitializeCamera = false;
catch
UnableToInitializeCamera = true;
Debug.WriteLine("HANDLED EXCEPTION: camera could not be initialized");
var _messageDialog = new MessageDialog("Unable to initialize camera");
_messageDialog.Commands.Add(new UICommand("OK"));
_messageDialog.ShowAsync();
protected override async void OnLaunched(LaunchActivatedEventArgs e)
//.... other app initialization code
await InitializeVideoCapture();
Window.Current.Activate();
private async void OnResuming(object sender, object e)
AppIsResuming = true;
FinishedCameraInitialize = false;
await Task.Delay(TimeSpan.FromSeconds(0.5));//this makes crashes less frequent
await InitializeVideoCapture();
FinishedCameraInitialize = true;
if(WasPreviewingCamera)
WasPreviewingCamera = false; //the following line allows time for SetupPage._captureElement to be assigned before video preview starts while (!SetupPage.CaptureElementSourceAssigned) await Task.Delay(TimeSpan.FromMilliseconds(1));
SetupPage.CaptureElementSourceAssigned = false;
try
Debug.WriteLine("trying to restart video preview");
await captureMgr.StartPreviewAsync();
SetupPage.PreviewingCamera = true;
catch
Debug.WriteLine("HANDLED EXCEPTION: unable to start previewing");
SetupPage.PreviewingCamera = false;
GC.Collect();
AppIsResuming = false;
private async void OnSuspending(object sender, SuspendingEventArgs e)
var deferral = e.SuspendingOperation.GetDeferral();
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await CleanupCaptureResources();
TimeOfLastSuspend = DateTime.Now;
FinishedCameraInitialize = false;
GC.Collect();
deferral.Complete();
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if (SetupPage.PreviewingCamera)
await captureMgr.StopPreviewAsync();
WasPreviewingCamera = true;
SetupPage.PreviewingCamera = false;
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void OnSuspending(object sender, Windows.ApplicationModel.SuspendingEventArgs e)
var deferral = e.SuspendingOperation.GetDeferral();
_captureElement.Source = null;
CaptureElementSourceAssigned = false;
GC.Collect();
deferral.Complete();
private async void OnResuming(object sender, object e)
ProgressRing2.Visibility = Visibility.Visible;
ProgressRing2.IsActive = true;
while (!App.FinishedCameraInitialize) await Task.Delay(TimeSpan.FromMilliseconds(1));
App.FinishedCameraInitialize = false;
captureElement.Source = App.captureMgr;
CaptureElementSourceAssigned = true;
GC.Collect();
ProgressRing2.Visibility = Visibility.Collapsed;
ProgressRing2.IsActive = false;
Any help towards a solution will be greatly appreciated.
Thank you

I will also advice that you start by following the
Windows Store app sample.
Is this a Windows Phone app?
The crash/green screen only manifests itself when I suspend my app and switch to the default camera app (could be any other camera app perhaps). It happens roughly 1 out of 8 times. That's why I posted the suspension and resuming handlers, which I wrote
according to the msdn instructions.
I found
this page with a sample that demonstrates the MediaCapture API for Windows Phone. Some developers have reported problems similar as mine. Has Microsoft dealt with this issue?
I've spent quite a few weeks trying to investigate this problem, without actually knowing if it is my code that needs to be debugged. That's why I'm asking if other developers are facing similar problems.
Thank you
Edit: It seems that the crash/green screen can appear when suspending/switching to any app (regardless if it uses the camera or not). Also, all works fine when the app is running on the debugger.

Every time I try to play the video ads for iOS 7, the system crashes and I get a "Safari website quit unexpectedly" message. I have an iMac 23", 3.06 Intel Core 2 duo.

I have an iMac 23", 3.06 Intel Core 2 duo. Whenever I try to play YouTube videos, the system crashes and I get a "Safari quit unexpectedly" message.
I know there are Apple vs YouTube issues, but the same thing happens when I try to play video ads from the Apple site.
The computer is 4 yrs old- this problem started a couple of months ago. No major changes, just updated as available.
Any suggestions....?

I don't have any Safari extensions that I know of. I didn't install any anti-virus.
This is on the error message when it comes up. I went to the WebProcess application in Time Machine and tried to restore it to one year ago, but it didn't fix the problem. As I recall, this began about the time Apple and YouTube parted ways- whether that is coincidence or not...
/System/Library/StagedFrameworks/Safari/Webkit2.framework/WebProcess.app/Content s/MacOS/WebProcess
Thanks for taking the time to look at this. I really appreciate the effort. I'm a amatuer at this, I'm afraid.

Crashing and bad video.

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