Crashing photoshop elements 11
Has anyone had a problem with Photoshop Elements 11 Organizer crashing after intial installation?
sbkay,
Is Organizer crashing for you with every launch?
Can you try these workarounds:
1. Delete the Organizer preferences from:
On MAC: //Users/[Your User Account]/Library/Preferences/. Delete the file “com.Adobe.Elements Organizer.11.0.plist” from this location.
On Win: Type %appdata% in Start>Run. Traverse to \Roaming\Adobe\Elements Organizer\11.0\Organizer(on Win 7). Rename psa.prf file.
Re-launch the Organizer.
2. If your catalog is not a new fresh catalog, it might be because of some issues in that. While launching Organizer, Press the Shift key. This will open Catalog manager dialog. Select your catalog and go for provided options for "Repair" and "Optimize".
Let me know if none of these work out for you.
Regards,
vaishali
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I am keen not to lose my 1000's of photographs!Hallo, can you speak or write in german? I can`t English very well.
Am 08.03.2014 17:22, schrieb hatstead:
>
Re: photoshop elements 4.0
created by hatstead <http://forums.adobe.com/people/hatstead> in
/Photoshop Elements/ - View the full discussion
<http://forums.adobe.com/message/6191188#6191188 -
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sbkay,
Is Organizer crashing for you with every launch?
Can you try these workarounds:
1. Delete the Organizer preferences from:
On MAC: //Users/[Your User Account]/Library/Preferences/. Delete the file “com.Adobe.Elements Organizer.11.0.plist” from this location.
On Win: Type %appdata% in Start>Run. Traverse to \Roaming\Adobe\Elements Organizer\11.0\Organizer(on Win 7). Rename psa.prf file.
Re-launch the Organizer.
2. If your catalog is not a new fresh catalog, it might be because of some issues in that. While launching Organizer, Press the Shift key. This will open Catalog manager dialog. Select your catalog and go for provided options for "Repair" and "Optimize".
Let me know if none of these work out for you.
Regards,
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My Neat Image plug-in is crashing Photoshop Elements 6 under Mac OS 10.9
Any other people with problems? Any suggestions?
Hi, Abhljit. (hope I have that correctly)
See the attached jpg as regards the software I'm using. Inexplicably, I tried installing Elements 6 from the "bundled" CD one more time before answering your email. It turns out that the sofware loaded. Although it seems to be working, I get strange windows indicating some kind of problem, but I close them and things seem to continue working.
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Adobe PhotoShop Elements 9 crashes on Exit
I wonder if I am the only one having a crashing problem with 10.7 and PhotoShop Elements 9. The application seems to work fine but when I exit I get the following. When it loads again it shows the last photo I was working on before exiting the app.Any ideas, Adobe support is non existant and the forums are of no help.
Process: Adobe Photoshop Elements [1025]
Path: /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/MacOS/Adobe Photoshop Elements
Identifier: com.adobe.PhotoshopElements
Version: 9.0 [20100905.m.9093] (9)
Code Type: X86 (Native)
Parent Process: launchd [208]
Date/Time: 2011-07-22 16:47:36.739 -0400
OS Version: Mac OS X 10.7 (11A511)
Report Version: 9
Interval Since Last Report: 195637 sec
Crashes Since Last Report: 13
Per-App Interval Since Last Report: 3902 sec
Per-App Crashes Since Last Report: 4
Anonymous UUID: xxxxxxxxx-xxxxxx-xxxx-xxxxx-xxxxxxxxxxxxx
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000038d39100
VM Regions Near 0x38d39100:
__LINKEDIT 0000000038d1d000-0000000038d23000 [ 24K] r--/rwx SM=COW /Library/Frameworks/onOneActivationToolbox.framework/Versions/A/onOneActivation Toolbox
-->
__TEXT 0000000038d66000-0000000038d6b000 [ 20K] r-x/rwx SM=COW /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
Application Specific Information:
objc_msgSend() selector name: retain
objc[1025]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x9971ad47 objc_msgSend + 23
1 com.apple.CoreFoundation 0x90680868 CFRetain + 136
2 com.apple.CoreFoundation 0x906ccb50 -[__NSArrayM insertObject:atIndex:] + 1024
3 com.apple.CoreFoundation 0x906cc740 -[__NSArrayM addObject:] + 64
4 com.apple.AppKit 0x96f60cd8 -[NSApplication windows] + 254
5 com.apple.AppKit 0x96fb98e3 -[NSPersistentUIManager flushAllChangesOptionallyWaitingUntilDone:updatingSnapshots:] + 451
6 com.apple.AppKit 0x96fb96f6 -[NSPersistentUIManager flushPersistentStateAndClose:waitingUntilDone:] + 201
7 com.apple.HIToolbox 0x9404ef08 _HIPersistentUIFlushPersistentStateAndClose + 240
8 com.apple.HIToolbox 0x9403e8d1 __EnsureBackingStoreCleanedAtExit_block_invoke_1 + 50
9 libsystem_c.dylib 0x97a2788a __cxa_finalize + 57
10 libsystem_c.dylib 0x97a277f2 exit + 25
11 com.adobe.PhotoshopElements 0x000039ca _start + 224 (cvtas_get_scale.c:229)
12 com.adobe.PhotoshopElements 0x000038e9 start + 41 (cvtas_get_scale.c:196)
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x98a3a90a kevent + 10
1 libdispatch.dylib 0x9a29accc _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x9a29971b _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x98a3a02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x97a36ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x97a386fe start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x98a3a02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x97a36ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x97a386fe start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x98a3983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x97a38e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x979e082a pthread_cond_wait + 48
3 com.adobe.amt.services 0x0b2c6222 C_AMTUISwitchSuppressUpdates + 16864
4 com.adobe.amt.services 0x0b2bf204 C_EULA_SetState + 2166
5 com.adobe.amt.services 0x0b2c6288 C_AMTUISwitchSuppressUpdates + 16966
6 libsystem_c.dylib 0x97a34ed9 _pthread_start + 335
7 libsystem_c.dylib 0x97a386de thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x98a39b5e __select_nocancel + 10
1 libsystem_kernel.dylib 0x98a38af6 select + 89
2 libcurl 0x37f60d8b Curl_socket_ready + 537
3 libcurl 0x37f6a475 Curl_perform + 587
4 com.yourcompany.ems 0x385fea87 CEMSContentMgrImpl::PerformGet(std::string const&, std::ostream*) + 151
5 com.yourcompany.ems 0x3860203d CEMSContentMgrImpl::DownloadFile(EMS::StringValue*, EMS::StringValue*, EMS::StringValue*) + 1277
6 com.yourcompany.ems 0x38603427 CEMSContentMgrImpl::CacheEditorContent(EMS::EMSContent*, std::string const&, EMS::StringValue*) + 2655
7 com.yourcompany.ems 0x38608ad2 CEMSContentMgrImpl::Cache(EMS::EMSContent*, EMS::StringValue*, EMS::StringValue*) + 2660
8 com.adobe.PhotoshopElements 0x01099cf6 BackgroundContentUpdater::CheckForNewContent(std::string, std::string) + 2946
9 com.adobe.PhotoshopElements 0x0109a84f BackgroundContentUpdater::CheckForNewContent() + 607
10 com.adobe.PhotoshopElements 0x0109a9a6 BackgroundContentUpdater::start() + 46
11 com.adobe.PhotoshopElements 0x0148f875 Pt::ThreadStartInternal(void*) + 29
12 libsystem_c.dylib 0x97a34ed9 _pthread_start + 335
13 libsystem_c.dylib 0x97a386de thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x98a3a02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x97a36ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x97a386fe start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x38a35eb0 ebx: 0x00000000 ecx: 0x97898d30 edx: 0x38d390e0
edi: 0x38a35eb0 esi: 0x906807ed ebp: 0xbffff9b8 esp: 0xbffff998
ss: 0x00000023 efl: 0x00010202 eip: 0x9971ad47 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x38d39100
Logical CPU: 1
Binary Images:
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0x9be0c000 - 0x9beccff3 com.apple.ColorSync (4.7.0 - 4.7.0) <50767823-56BA-373D-BC5A-37B17B659838> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x9becf000 - 0x9bed2ffd libCoreVMClient.dylib (??? - ???) <1438A7D5-A622-3623-A49F-45F881B1D947> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x9bed3000 - 0x9bee0fff libGL.dylib (??? - ???) <C1C549FC-FF7F-3012-9DF5-5255217B4AEA> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x9bee1000 - 0x9c166fe3 com.apple.QuickTime (7.7.1 - 2246) <56DF434A-D929-350C-86D5-684089D0EDFB> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x9c167000 - 0x9c181fff com.apple.Kerberos (1.0 - 1) <25E5A286-876D-3A8E-A12F-52D184559E8C> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x9c184000 - 0x9c186ffb libRadiance.dylib (??? - ???) <5112B7CE-BAAF-3E98-94E4-676BCB92867F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x9c187000 - 0x9c298ff7 libJP2.dylib (??? - ???) <E938C201-C508-3E3D-B9A9-81FE52349E1B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x9c299000 - 0x9c29dff3 libsystem_network.dylib (??? - ???) <E1455F3E-549B-3D50-A38B-17B394F3C7F6> /usr/lib/system/libsystem_network.dylib
0x9c29e000 - 0x9c29ffff liblangid.dylib (??? - ???) <C8C204E9-1785-3785-BBD7-22D59493B98B> /usr/lib/liblangid.dylib
0x9c2be000 - 0x9c2c8ff2 com.apple.audio.SoundManager (3.9.4 - 3.9.4) <D23C4761-6492-3974-B4D2-495082B8B7A6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x9c2c9000 - 0x9c4f2ffb com.apple.QuartzComposer (5.0 - 232) <B25A191A-B96D-3BB0-B7D5-FDE4A97DFD06> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x9c4f3000 - 0x9c580fe7 libvMisc.dylib (325.3.0 - compatibility 1.0.0) <A44ADE1B-AB2C-3585-8C9D-D85B526E66C0> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x9c581000 - 0x9c698fe9 com.apple.WebKit (7534 - 7534.48.3) <D537DA49-1C57-31A5-8359-5D8ACC47EE85> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0xb0000000 - 0xb000fff8 +com.adobe.ahclientframework (1.5.0.30 - 1.5.0.30) <24B39C2F-79B0-BDE3-C6D0-1F0E943070C7> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0xba900000 - 0xba91bffd libJapaneseConverter.dylib (54.0.0 - compatibility 1.0.0) <5635DF40-8D8E-3B8C-B075-7B3FC0F184A4> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21ff6 libKoreanConverter.dylib (54.0.0 - compatibility 1.0.0) <17226124-8E8A-34EB-A2C4-D4A0469CF45B> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xeab00000 - 0xeab10ff3 libConverter.dylib (179.0.0 - compatibility 1.0.0) <7C3B724B-D38D-3070-A7D7-6FC0A8E4B0D1> /System/Library/Printers/Libraries/libConverter.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 5405
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=309.8M resident=177.6M(57%) swapped_out_or_unallocated=132.2M(43%)
Writable regions: Total=714.9M written=67.4M(9%) resident=101.1M(14%) swapped_out=0K(0%) unallocated=613.8M(86%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 32.9M
ATS (font support) (reserved) 4K reserved VM address space (unallocated)
CG backing stores 856K
CG image 112K
CG raster data 180K
CG shared images 3484K
CoreGraphics 8K
CoreServices 2072K
IOKit (reserved) 512.0M reserved VM address space (unallocated)
MALLOC 137.1M
MALLOC guard page 48K
Memory tag=240 4K
Memory tag=242 12K
Memory tag=249 156K
Stack 67.0M
VM_ALLOCATE 16.6M
__CI_BITMAP 80K
__DATA 24.7M
__DATA/__OBJC 332K
__IMAGE 1256K
__IMPORT 300K
__LINKEDIT 85.6M
__OBJC 2612K
__OBJC/__DATA 88K
__PAGEZERO 4K
__TEXT 224.1M
__UNICODE 544K
mapped file 245.5M
shared memory 2384K
shared pmap 6872K
=========== =======
TOTAL 1.3G
TOTAL, minus reserved VM space 854.6M
Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.30f1
Graphics: NVIDIA GeForce 8800 GS, NVIDIA GeForce 8800 GS, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 800 MHz, 0x7F7F7F7F7F9B0000, 0x000000000000000000000000000000000000
Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 800 MHz, 0x7F7F7F7F7F9B0000, 0x000000000000000000000000000000000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.11)
Bluetooth: Version 2.5Try:
http://forums.adobe.com/thread/880072?tstart=30
I'm afraid there's not much point in posting crash logs here. We're just other users like you and I don't think there's anyone here who's adept at reading them. -
I have tried to download Photoshop Elements 10 three times now and it has crashed every time???
I have tried to download Photoshop Elements 10 three times now and it has crashed every time. I checked my settings and the format on my computer is Max OS Extended. I read that 3 other people were having the same problem. Did anyone figure out how to fix this or does Photoshop Elements not run on Mac OS X?
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 9 error(s), 8 warning(s)
WARNING: DS013: Payload {0175676F-8C92-49F2-9131-D0D6AD654B41} AdobeHelp 3.4.0.0 is already installed and the session payload {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} AdobeHelp 3.5.0.0 has no upgrade/conflict relationship with it.
ERROR: DS013: Verifying payload integrity : Failed with code 1
WARNING: DW034: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
WARNING: DW034: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Smartsound3: Install failed
ERROR: DW050: - Photoshop Camera Raw for Elements 10: Install failed
ERROR: DW050: - Smartsound1: Install failed
ERROR: DW050: - Adobe Premiere Elements 10: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Premiere Elements 10_LangPacken_US: Install failed
ERROR: DW050: - Smartsound2: Install failedSfasolo it appears you are installing Photoshop Elements as opposed to downloading Photoshop Elements. For the error you have described I would recommend reviewing Updated installation instructions | Premiere Elements 10 | Mac OS - http://helpx.adobe.com/premiere-elements/kb/updated-installation-instructions-premiere-ele ments.html.
-
Photoshop Elements 10 from the app store crashes every time I run it
I bought Photoshop Elements 10 from the app store. When I try to run it, it crashes. My macbook is brand new (bought it March, 2012), with 8GB ram and a 256SSD. Here's the report:
Process: Adobe Photoshop Elements 10 Editor [247]
Path: /Applications/Adobe Photoshop Elements 10 Editor.app/Contents/MacOS/Adobe Photoshop Elements 10 Editor
Identifier: com.adobe.psexeditor
Version: 10.0 (10)
App Item ID: 465291110
App External ID: 4155134
Code Type: X86 (Native)
Parent Process: launchd [114]
Date/Time: 2012-03-22 23:45:10.696 -0300
OS Version: Mac OS X 10.7.3 (11D50)
Report Version: 9
Interval Since Last Report: 45044 sec
Crashes Since Last Report: 7
Per-App Crashes Since Last Report: 7
Anonymous UUID: 2064095C-FE4C-468B-83EE-1A0F874F9706
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
Referenced from: /Applications/Adobe Photoshop Elements 10 Editor.app/Contents/MacOS/Adobe Photoshop Elements 10 Editor
Reason: image not found
Binary Images:
0x1000 - 0x220ffff +com.adobe.psexeditor (10.0 - 10) <967C5267-0204-75CF-FDB8-598A22E9F297> /Applications/Adobe Photoshop Elements 10 Editor.app/Contents/MacOS/Adobe Photoshop Elements 10 Editor
0x2a4d000 - 0x2a53fff org.twain.dsm (1.9.4 - 1.9.4) <3269566F-997C-3E69-82D2-CAEDC827C249> /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
0x8fec9000 - 0x8fefbaa7 dyld (195.6 - ???) <3A866A34-4CDD-35A4-B26E-F145B05F3644> /usr/lib/dyld
0x935da000 - 0x938e4ff3 com.apple.Foundation (6.7.1 - 833.24) <8E2AD829-587C-3146-B483-9D0209B84192> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x96a47000 - 0x96c1efff com.apple.CoreFoundation (6.7.1 - 635.19) <3A07EDA3-F460-3971-BFCB-AFE9A11F74F1> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x96cbd000 - 0x96d21fff com.apple.framework.IOKit (2.0 - ???) <8DAF4991-7359-3D1B-AC69-3CBA797D1E3C> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x97d4c000 - 0x97d5afff com.apple.opengl (1.7.6 - 1.7.6) <5EF9685C-F8B2-3B22-B291-8012761E9AC8> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x97f14000 - 0x98199fe3 com.apple.QuickTime (7.7.1 - 2315) <E6249041-B569-3A96-897F-E84B1C057948> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x9899e000 - 0x989a5fff com.apple.agl (3.1.4 - AGL-3.1.4) <99D6DFAD-5B2E-3314-A7A5-936666931CD4> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x9c328000 - 0x9c328fff com.apple.Carbon (153 - 153) <63603A0C-723B-3968-B302-EBEEE6A14E97> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 1.68f98
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.100.98.75.19)
Bluetooth: Version 4.0.3f12, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: M4-CT256M4SSD2, 256,06 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 3
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 7
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 4
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3Hi,
Can you please confirm whether the volume on which you are installing Photoshop Elements is Case Sensitive or Case In-Sensitive? To find this out you will need to perform the following steps:
1. Launch /Applications/Utilities/Disk Utility.app
2. Click on the Disk from the left panel (Not the Partition)
3. Click on the Partition Tab
4. Check the text that is written in the Format Tab. Is it Mac OS Extended (Case-sensitive, Journaled)?
If it is Case-sensitive, Journaled, then you will have to make this volume as Case-Insensitive by selecting Mac OS Extended (Journaled) as PSE is currently not supported on case sensitive volumes.
Thanks,
Tarun -
My computer crashed, how do i download the digital format of adobe photoshop elements (I have the cd
my computer crashed, how do i download the digital format of adobe photoshop elements (I have the cd version, redemption code and serial #) to my new computer which does not have a cd drive
if you follow all 7 steps you can dl a trial here: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
and activate with your serial.
if you have a problem dl'g, you didn't follow all 7 steps. the most common error involves failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com). -
I have Adobe Photoshop Elements 8 for Windows 7. I need to re-install it because my computer crashed. I saved the outer box, but I do not see a serial number and it is asking for it when I am trying to install the CD software. I went online, but the only serial number I see is when I registered the Photoshop Elements 2.0.
The serial number will be on the disc case, not the outer box. Find your serial number quickly
-
I currently use photoshop elements 10 on my laptop and my laptop crashed. I need to install the existing software on my new laptop. please help!
Yes you can directly use the upgrade version.
You can visit this page Photoshop Elements (PSE) knowledge base. for further assistance.
Regards
Kishan -
Need to reinstall Photoshop elements on my iMac - hard drive crash and do not have a back-up copy. How do I get another copy?
Unfortunately, you're in the wrong forum. This is not the Elements forum.
Here's the link to the forum you want:
https://forums.adobe.com/community/photoshop_elements/content -
After a HD crash, I have to reinstall Photoshop Element 12 and Premier Element 12. I still see the link in my purchases history but nothing happens when I click on the link. How can I get my softwares back?
Jeanval have you tried a different web browser? For more information on how to download your purchased software please see http://helpx.adobe.com/creative-suite/kb/find-download-link.html.
-
Here is the report I get every time it crashes....can anyone tell me the problem?
Process: Adobe Photoshop Elements [794]
Path: /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/MacOS/Adobe Photoshop Elements
Identifier: com.adobe.PhotoshopElements
Version: 9.0 [20100905.m.9093] (9)
Code Type: X86 (Native)
Parent Process: launchd [167]
Responsible: Adobe Photoshop Elements [794]
User ID: 501
Date/Time: 2014-05-05 15:40:46.180 -0500
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: D94A4C40-5D97-7200-7CE3-0F295FB075AF
Sleep/Wake UUID: 78F1EA8F-B9CE-49EF-9EA4-4D09B2400A30
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000d3c432c
VM Regions Near 0xd3c432c:
mapped file 000000000d3ab000-000000000d3c4000 [ 100K] rw-/rwx SM=COW /private/var/folders/*
-->
mapped file 000000000d3c9000-000000000d3cd000 [ 16K] rw-/rwx SM=COW /private/var/folders/*
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.QD 0x95459b97 _GetDstBits32BGRA + 4
1 com.apple.QD 0x9541a8f0 DrawLine + 646
2 com.apple.QD 0x95450b3f InternalStdLine + 848
3 com.apple.QD 0x9545b143 LineTo + 83
4 com.adobe.PhotoshopElements 0x000eeb73 TDrawingContext::LineTo(long, long) + 43
5 com.adobe.PhotoshopElements 0x0081e272 TPresetView::TargetSlotForDrag(RCPtr<TDrawingContext, RCObject> const&, long, CPoint&) + 936
6 com.adobe.PhotoshopElements 0x01051791 TAssetBinView::DoMouseCommand(VPoint&, TToolboxEvent*, CPoint) + 5471
7 com.adobe.PhotoshopElements 0x000f4aaf TView::HandleMouseDown(VPoint const&, TToolboxEvent*, CPoint) + 755
8 com.adobe.PhotoshopElements 0x000f4904 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, CPoint) + 328
9 com.adobe.PhotoshopElements 0x000f4904 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, CPoint) + 328
10 com.adobe.PhotoshopElements 0x000f4904 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, CPoint) + 328
11 com.adobe.PhotoshopElements 0x000f4904 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, CPoint) + 328
12 com.adobe.PhotoshopElements 0x000f4904 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, CPoint) + 328
13 com.adobe.PhotoshopElements 0x000f4904 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, CPoint) + 328
14 com.adobe.PhotoshopElements 0x000f4904 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, CPoint) + 328
15 com.adobe.PhotoshopElements 0x000fdb98 TWindow::HandleMouseDown(VPoint const&, TToolboxEvent*, CPoint) + 464
16 com.adobe.PhotoshopElements 0x00d63fc5 OWLRootSpliceWindow::HandleMouseDown(VPoint const&, TToolboxEvent*, CPoint) + 63
17 com.adobe.PhotoshopElements 0x0006dedd TApplication::HandleMouseDown(TToolboxEvent*) + 557
18 com.adobe.PhotoshopElements 0x0077be66 TPhotoshopApplication::HandleMouseDown(TToolboxEvent*) + 834
19 com.adobe.PhotoshopElements 0x0006d7b5 TApplication::HandleToolboxEvent(TToolboxEvent*) + 171
20 com.adobe.PhotoshopElements 0x0008ce71 TToolboxEvent::Process() + 29
21 com.adobe.PhotoshopElements 0x0006c61d TApplication::PollEvent(unsigned long, EventRecord const*) + 127
22 com.adobe.PhotoshopElements 0x0006c795 TApplication::MainEventLoop() + 55
23 com.adobe.PhotoshopElements 0x0006b0ac TApplication::Run() + 144
24 com.adobe.PhotoshopElements 0x0026fd8d psmain(int, char**) + 2579
25 com.adobe.PhotoshopElements 0x0026fe26 main + 24
26 com.adobe.PhotoshopElements 0x000039c2 _start + 216
27 com.adobe.PhotoshopElements 0x000038e9 start + 41
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x93a94992 kevent64 + 10
1 libdispatch.dylib 0x9299c8ad _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x9299c546 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x93a937ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95e2dd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95e2ffa3 pthread_cond_wait + 48
3 com.adobe.amt.services 0x0cd58222 C_AMTUISwitchSuppressUpdates + 16864
4 com.adobe.amt.services 0x0cd51204 C_EULA_SetState + 2166
5 com.adobe.amt.services 0x0cd58288 C_AMTUISwitchSuppressUpdates + 16966
6 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
7 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
8 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x93a8efce semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x9081c071 MPWaitOnSemaphore + 104
2 MultiProcessor Support 0x299f9aac ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x9081c2ce PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
5 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
6 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x93a8efce semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x9081c071 MPWaitOnSemaphore + 104
2 MultiProcessor Support 0x299f9aac ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x9081c2ce PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
5 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
6 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x93a8efce semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x9081c071 MPWaitOnSemaphore + 104
2 MultiProcessor Support 0x299f9aac ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x9081c2ce PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
5 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
6 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x93a937ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95e2dd1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x95e2fbd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9084f682 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9084f8a6 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x9081bcf2 MPWaitOnQueue + 199
6 AdobeACE 0x0484a6f1 0x4810000 + 239345
7 AdobeACE 0x0484a0ed 0x4810000 + 237805
8 com.apple.CoreServices.CarbonCore 0x9081c2ce PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
10 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
11 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x93a937ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95e2dd1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x95e2fbd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9084f682 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9084f8a6 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x9081bcf2 MPWaitOnQueue + 199
6 AdobeACE 0x0484a6f1 0x4810000 + 239345
7 AdobeACE 0x0484a0ed 0x4810000 + 237805
8 com.apple.CoreServices.CarbonCore 0x9081c2ce PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
10 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
11 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x93a937ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95e2dd1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x95e2fbd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9084f682 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9084f8a6 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x9081bcf2 MPWaitOnQueue + 199
6 AdobeACE 0x0484a6f1 0x4810000 + 239345
7 AdobeACE 0x0484a0ed 0x4810000 + 237805
8 com.apple.CoreServices.CarbonCore 0x9081c2ce PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
10 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
11 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x93a8f0a6 mach_wait_until + 10
1 libsystem_c.dylib 0x95af8c4a nanosleep + 366
2 com.adobe.PSAutomate 0x2ac087ef ScObjects::Thread::sleep(unsigned int) + 143
3 com.adobe.PSAutomate 0x2ac0884f ScObjects::Thread::wait(unsigned int) + 23
4 com.adobe.PSAutomate 0x2abe19e2 ScObjects::BridgeTalkThread::run() + 332
5 com.adobe.PSAutomate 0x2ac08b0f ScObjects::Thread::go(void*) + 239
6 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
7 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
8 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x93a937ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95e2dd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95e2ffa3 pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x2d388d5f APXGetHostAPI + 2567887
4 com.adobe.adobeswfl 0x2d12a1ef APXGetHostAPI + 82783
5 com.adobe.adobeswfl 0x2d388e4c APXGetHostAPI + 2568124
6 com.adobe.adobeswfl 0x2d388eb7 APXGetHostAPI + 2568231
7 com.adobe.adobeswfl 0x2d388f9b APXGetHostAPI + 2568459
8 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x93a937ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95e2dd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95e2ffa3 pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x2d388d5f APXGetHostAPI + 2567887
4 com.adobe.adobeswfl 0x2d12a1ef APXGetHostAPI + 82783
5 com.adobe.adobeswfl 0x2d388e4c APXGetHostAPI + 2568124
6 com.adobe.adobeswfl 0x2d388eb7 APXGetHostAPI + 2568231
7 com.adobe.adobeswfl 0x2d388f9b APXGetHostAPI + 2568459
8 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x93a937ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95e2dd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95e2ffa3 pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x2d388d5f APXGetHostAPI + 2567887
4 com.adobe.adobeswfl 0x2d12a1ef APXGetHostAPI + 82783
5 com.adobe.adobeswfl 0x2d388e4c APXGetHostAPI + 2568124
6 com.adobe.adobeswfl 0x2d388eb7 APXGetHostAPI + 2568231
7 com.adobe.adobeswfl 0x2d388f9b APXGetHostAPI + 2568459
8 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x93a937ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95e2dd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95e2ffa3 pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x2d388d5f APXGetHostAPI + 2567887
4 com.adobe.adobeswfl 0x2d12a1ef APXGetHostAPI + 82783
5 com.adobe.adobeswfl 0x2d388e4c APXGetHostAPI + 2568124
6 com.adobe.adobeswfl 0x2d388eb7 APXGetHostAPI + 2568231
7 com.adobe.adobeswfl 0x2d388f9b APXGetHostAPI + 2568459
8 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 14:
0 libsystem_kernel.dylib 0x93a937ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95e2dd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95e2e042 pthread_cond_timedwait_relative_np + 47
3 com.adobe.adobeswfl 0x2d388d27 APXGetHostAPI + 2567831
4 com.adobe.adobeswfl 0x2d4fe0d8 APXGetHostAPI + 4096584
5 com.adobe.adobeswfl 0x2d388e4c APXGetHostAPI + 2568124
6 com.adobe.adobeswfl 0x2d388eb7 APXGetHostAPI + 2568231
7 com.adobe.adobeswfl 0x2d388f9b APXGetHostAPI + 2568459
8 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 15:
0 libsystem_kernel.dylib 0x93a937ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95e2dd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95e2e042 pthread_cond_timedwait_relative_np + 47
3 com.adobe.adobeswfl 0x2d388d27 APXGetHostAPI + 2567831
4 com.adobe.adobeswfl 0x2d4fe0d8 APXGetHostAPI + 4096584
5 com.adobe.adobeswfl 0x2d388e4c APXGetHostAPI + 2568124
6 com.adobe.adobeswfl 0x2d388eb7 APXGetHostAPI + 2568231
7 com.adobe.adobeswfl 0x2d388f9b APXGetHostAPI + 2568459
8 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 16:
0 libsystem_kernel.dylib 0x93a937ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95e2dd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95e2e042 pthread_cond_timedwait_relative_np + 47
3 com.adobe.adobeswfl 0x2d388d27 APXGetHostAPI + 2567831
4 com.adobe.adobeswfl 0x2d3a36de APXGetHostAPI + 2676814
5 com.adobe.adobeswfl 0x2d388e4c APXGetHostAPI + 2568124
6 com.adobe.adobeswfl 0x2d388eb7 APXGetHostAPI + 2568231
7 com.adobe.adobeswfl 0x2d388f9b APXGetHostAPI + 2568459
8 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 17:
0 libsystem_kernel.dylib 0x93a937ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95e2dd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95e2e042 pthread_cond_timedwait_relative_np + 47
3 com.adobe.adobeswfl 0x2d388d27 APXGetHostAPI + 2567831
4 com.adobe.adobeswfl 0x2d3a36de APXGetHostAPI + 2676814
5 com.adobe.adobeswfl 0x2d388e4c APXGetHostAPI + 2568124
6 com.adobe.adobeswfl 0x2d388eb7 APXGetHostAPI + 2568231
7 com.adobe.adobeswfl 0x2d388f9b APXGetHostAPI + 2568459
8 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 18:
0 libsystem_kernel.dylib 0x93a94046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x95e2cdcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x95e30cce start_wqthread + 30
Thread 19:
0 libsystem_kernel.dylib 0x93a937ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95e2dd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95e2e042 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x9084f88d TSWaitOnConditionTimedRelative + 161
4 com.apple.CoreServices.CarbonCore 0x9084f44a TSWaitOnSemaphoreCommon + 531
5 com.apple.CoreServices.CarbonCore 0x9084f5fd TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore 0x907fadb9 AsyncFileThread(void*) + 283
7 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
9 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 20:
0 libsystem_kernel.dylib 0x93a94046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x95e2cdcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x95e30cce start_wqthread + 30
Thread 21:
0 libsystem_kernel.dylib 0x93a94046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x95e2cdcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x95e30cce start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x0d3c432c ebx: 0xbfffe028 ecx: 0x95459cfe edx: 0xffffffff
edi: 0xff000000 esi: 0x0d3c432c ebp: 0xbfffdfd8 esp: 0xbfffdf7c
ss: 0x00000023 efl: 0x00010206 eip: 0x95459b97 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x0d3c432c
Logical CPU: 0
Error Code: 0x00000004
Trap Number: 14
Binary Images:
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0x5aec000 - 0x5afcfff +image_runtime (0) <F379A952-2983-1E44-676D-BBD8259F131A> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/image_runtime.framework/Versions/a/image_runti me
0x5b11000 - 0x5cd0ffe +aif_ogl (0) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/aif_ogl.framework/Versions/a/aif_ogl
0x5d81000 - 0x5e52fef +AdobeAXEDOMCore (0) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/adobeaxedomcore.framework/Versions/a/AdobeAXED OMCore
0x5f05000 - 0x5fc2fff +AdobeAXSLE (0) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/adobeaxsle.framework/Versions/a/AdobeAXSLE
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0x9353e000 - 0x93557fff libAVFAudio.dylib (32.2) <C4CBDFDF-8F77-3872-B7DE-D2D7982084BA> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Resources/libAVFAu dio.dylib
0x93558000 - 0x93578fff com.apple.facetimeservices (10.0 - 1000) <D3A59518-0F74-3B3F-8BFE-447D75E9F3F1> /System/Library/PrivateFrameworks/FTServices.framework/Versions/A/FTServices
0x93579000 - 0x93689fed com.apple.MediaControlSender (2.0 - 200.34.4) <48A88743-4EB7-364B-968F-43C17FFCEB97> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender
0x9368a000 - 0x936b5ff7 libsystem_network.dylib (241.3) <71EBA489-386D-3608-ADE6-CB50EBD1AB1B> /usr/lib/system/libsystem_network.dylib
0x936b6000 - 0x936b6fff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <DDAC0B59-F886-3AB1-98E8-C71FFF161CD4> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x936b7000 - 0x936c0fff com.apple.audio.SoundManager (4.1 - 4.1) <68B7CEB7-AF09-3E24-8548-6ABF065B5186> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x936c1000 - 0x936ccfff libcsfde.dylib (380) <06651EEB-0EF8-390F-B3F4-4BE2D82D7BB8> /usr/lib/libcsfde.dylib
0x936cd000 - 0x939b7fd2 com.apple.vImage (7.0 - 7.0) <256972F0-3DBC-3CE1-9EE8-B48243868729> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x939b8000 - 0x93a7bff1 com.apple.CoreText (352.0 - 367.19) <14FD889D-4D6D-3D53-B28E-2E23975B3C9D> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x93a7c000 - 0x93a99ff4 libsystem_kernel.dylib (2422.90.20) <C823B3BD-F818-3D7A-9FB7-9BDE00E2BEA1> /usr/lib/system/libsystem_kernel.dylib
0x93a9a000 - 0x93e08fff com.apple.MediaToolbox (1.0 - 1273.49) <236C702F-BC87-3255-A8B3-C7B2C597DBCA> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x93e09000 - 0x93e59ff7 libcorecrypto.dylib (161.1) <135FD99E-2211-3DF4-825C-C9F816107F0C> /usr/lib/system/libcorecrypto.dylib
0x93e5a000 - 0x93e5bffa libsystem_sandbox.dylib (278.11) <E8BE1DF7-2F3D-3202-B807-A85C99220AB6> /usr/lib/system/libsystem_sandbox.dylib
0x93e5c000 - 0x94022ffb libicucore.A.dylib (511.31) <9C25D145-E785-357B-9833-1980A1A738C9> /usr/lib/libicucore.A.dylib
0x94023000 - 0x94027fff libheimdal-asn1.dylib (323.15) <2C5FF5E6-F253-387E-959A-B1926DD99B31> /usr/lib/libheimdal-asn1.dylib
0x94028000 - 0x94079ff1 libstdc++.6.dylib (60) <354F284B-2343-3810-9CA2-E28038824F6E> /usr/lib/libstdc++.6.dylib
0x9407a000 - 0x940cbffb com.apple.CoreMedia (1.0 - 1273.49) <26F891C5-DF9F-3A2C-995A-827595F03CF2> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x940cc000 - 0x94ceaff3 com.apple.AppKit (6.9 - 1265.19) <07125263-9E97-3A47-BBD3-6FB462910565> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x94ceb000 - 0x94f6aff7 com.apple.imageKit (2.5 - 774) <53C3FA27-3830-3A15-9707-AF7369119866> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x94f6b000 - 0x94f75ff2 com.apple.AppSandbox (3.0 - 1) <FE0793BE-50CF-3E3B-82C9-71F7A294E10F> /System/Library/PrivateFrameworks/AppSandbox.framework/Versions/A/AppSandbox
0x94f76000 - 0x94f85fff libGL.dylib (9.6) <58C42A46-27D0-3228-B3C1-EC3923D49BAD> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x94f86000 - 0x951effff com.apple.AddressBook.framework (8.0 - 1369) <B47D95FD-FCD4-3BB3-B688-5597E67B5247> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x951f0000 - 0x951f3ff9 com.apple.TCC (1.0 - 1) <A5FCF7AA-3F56-3A19-9DF1-661F1F02F79D> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x951f4000 - 0x9534aff0 libBLAS.dylib (1094.5) <74310C2F-4FDB-3995-A01A-5AFB83010A43> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x9534b000 - 0x95355ff7 com.apple.speech.synthesis.framework (4.7.1 - 4.7.1) <C4CC55E5-6CC4-307E-9499-AF89A6463AF4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x95356000 - 0x95402ffb libvMisc.dylib (423.32) <43873EFF-FB43-3301-BEE8-F2C3A046D7A6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x95403000 - 0x95409ffc libCGXCoreImage.A.dylib (599.20.11) <6ED5C6F9-D7AD-35BB-9EC3-780B89C136C2> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXCo reImage.A.dylib
0x9540a000 - 0x954a6fff com.apple.QD (3.50 - 298) <F73FD4D4-17A4-37D6-AC06-7CA5A8BA1212> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x954a7000 - 0x954ddfff com.apple.IconServices (25 - 25.17) <A4B5242B-765E-3D58-B066-BBEDB5947AAD> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x954de000 - 0x954deffd libOpenScriptingUtil.dylib (157) <4D06E8ED-D312-34EA-A448-DFF45ADC3CE5> /usr/lib/libOpenScriptingUtil.dylib
0x954df000 - 0x954edfff libxar.1.dylib (202) <B73748D4-F830-3C71-98B3-7A3ABF5136FD> /usr/lib/libxar.1.dylib
0x954f9000 - 0x954fcffb libutil.dylib (34) <B496031E-E763-3DEB-84D2-85C0F3DF2012> /usr/lib/libutil.dylib
0x95506000 - 0x95512fff libkxld.dylib (2422.90.20) <28EAB745-E690-34E7-B9F0-BD05E507173B> /usr/lib/system/libkxld.dylib
0x95513000 - 0x9552bfff com.apple.CFOpenDirectory (10.9 - 173.90.1) <13B70F7C-9A4D-3CCA-AEB8-3958F5B6167E> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x9552c000 - 0x9559ffff com.apple.SearchKit (1.4.0 - 1.4.0) <6F607AB6-7553-37BA-BEC5-98FD7C27FAD7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x955a0000 - 0x955a5ff6 libcompiler_rt.dylib (35) <9924DF2E-D80B-3A21-920D-544A4597203F> /usr/lib/system/libcompiler_rt.dylib
0x955a6000 - 0x958d1ffe com.apple.Foundation (6.9 - 1056.13) <C33A8984-7E97-36BE-B842-EE4FE35F53EA> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x958d2000 - 0x958faff7 libRIP.A.dylib (599.20.11) <43C5717D-381A-3015-9BE8-1DDD1C6BA935> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
0x958fb000 - 0x95943fff com.apple.PerformanceAnalysis (1.47 - 47) <EC8DB814-693E-354D-9571-A4B2F0350BDF> /System/Library/PrivateFrameworkHere is the report I get every time it crashes....can anyone tell me the problem?
Process: Adobe Photoshop Elements [794]
Path: /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/MacOS/Adobe Photoshop Elements
Identifier: com.adobe.PhotoshopElements
Version: 9.0 [20100905.m.9093] (9)
Code Type: X86 (Native)
Parent Process: launchd [167]
Responsible: Adobe Photoshop Elements [794]
User ID: 501
Date/Time: 2014-05-05 15:40:46.180 -0500
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: D94A4C40-5D97-7200-7CE3-0F295FB075AF
Sleep/Wake UUID: 78F1EA8F-B9CE-49EF-9EA4-4D09B2400A30
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000d3c432c
VM Regions Near 0xd3c432c:
mapped file 000000000d3ab000-000000000d3c4000 [ 100K] rw-/rwx SM=COW /private/var/folders/*
-->
mapped file 000000000d3c9000-000000000d3cd000 [ 16K] rw-/rwx SM=COW /private/var/folders/*
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.QD 0x95459b97 _GetDstBits32BGRA + 4
1 com.apple.QD 0x9541a8f0 DrawLine + 646
2 com.apple.QD 0x95450b3f InternalStdLine + 848
3 com.apple.QD 0x9545b143 LineTo + 83
4 com.adobe.PhotoshopElements 0x000eeb73 TDrawingContext::LineTo(long, long) + 43
5 com.adobe.PhotoshopElements 0x0081e272 TPresetView::TargetSlotForDrag(RCPtr<TDrawingContext, RCObject> const&, long, CPoint&) + 936
6 com.adobe.PhotoshopElements 0x01051791 TAssetBinView::DoMouseCommand(VPoint&, TToolboxEvent*, CPoint) + 5471
7 com.adobe.PhotoshopElements 0x000f4aaf TView::HandleMouseDown(VPoint const&, TToolboxEvent*, CPoint) + 755
8 com.adobe.PhotoshopElements 0x000f4904 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, CPoint) + 328
9 com.adobe.PhotoshopElements 0x000f4904 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, CPoint) + 328
10 com.adobe.PhotoshopElements 0x000f4904 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, CPoint) + 328
11 com.adobe.PhotoshopElements 0x000f4904 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, CPoint) + 328
12 com.adobe.PhotoshopElements 0x000f4904 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, CPoint) + 328
13 com.adobe.PhotoshopElements 0x000f4904 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, CPoint) + 328
14 com.adobe.PhotoshopElements 0x000f4904 TView::HandleMouseDown(VPoint const&, TToolboxEvent*, CPoint) + 328
15 com.adobe.PhotoshopElements 0x000fdb98 TWindow::HandleMouseDown(VPoint const&, TToolboxEvent*, CPoint) + 464
16 com.adobe.PhotoshopElements 0x00d63fc5 OWLRootSpliceWindow::HandleMouseDown(VPoint const&, TToolboxEvent*, CPoint) + 63
17 com.adobe.PhotoshopElements 0x0006dedd TApplication::HandleMouseDown(TToolboxEvent*) + 557
18 com.adobe.PhotoshopElements 0x0077be66 TPhotoshopApplication::HandleMouseDown(TToolboxEvent*) + 834
19 com.adobe.PhotoshopElements 0x0006d7b5 TApplication::HandleToolboxEvent(TToolboxEvent*) + 171
20 com.adobe.PhotoshopElements 0x0008ce71 TToolboxEvent::Process() + 29
21 com.adobe.PhotoshopElements 0x0006c61d TApplication::PollEvent(unsigned long, EventRecord const*) + 127
22 com.adobe.PhotoshopElements 0x0006c795 TApplication::MainEventLoop() + 55
23 com.adobe.PhotoshopElements 0x0006b0ac TApplication::Run() + 144
24 com.adobe.PhotoshopElements 0x0026fd8d psmain(int, char**) + 2579
25 com.adobe.PhotoshopElements 0x0026fe26 main + 24
26 com.adobe.PhotoshopElements 0x000039c2 _start + 216
27 com.adobe.PhotoshopElements 0x000038e9 start + 41
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x93a94992 kevent64 + 10
1 libdispatch.dylib 0x9299c8ad _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x9299c546 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x93a937ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95e2dd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95e2ffa3 pthread_cond_wait + 48
3 com.adobe.amt.services 0x0cd58222 C_AMTUISwitchSuppressUpdates + 16864
4 com.adobe.amt.services 0x0cd51204 C_EULA_SetState + 2166
5 com.adobe.amt.services 0x0cd58288 C_AMTUISwitchSuppressUpdates + 16966
6 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
7 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
8 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x93a8efce semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x9081c071 MPWaitOnSemaphore + 104
2 MultiProcessor Support 0x299f9aac ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x9081c2ce PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
5 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
6 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x93a8efce semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x9081c071 MPWaitOnSemaphore + 104
2 MultiProcessor Support 0x299f9aac ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x9081c2ce PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
5 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
6 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x93a8efce semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x9081c071 MPWaitOnSemaphore + 104
2 MultiProcessor Support 0x299f9aac ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x9081c2ce PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
5 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
6 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x93a937ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95e2dd1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x95e2fbd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9084f682 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9084f8a6 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x9081bcf2 MPWaitOnQueue + 199
6 AdobeACE 0x0484a6f1 0x4810000 + 239345
7 AdobeACE 0x0484a0ed 0x4810000 + 237805
8 com.apple.CoreServices.CarbonCore 0x9081c2ce PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
10 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
11 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x93a937ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95e2dd1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x95e2fbd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9084f682 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9084f8a6 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x9081bcf2 MPWaitOnQueue + 199
6 AdobeACE 0x0484a6f1 0x4810000 + 239345
7 AdobeACE 0x0484a0ed 0x4810000 + 237805
8 com.apple.CoreServices.CarbonCore 0x9081c2ce PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
10 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
11 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x93a937ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95e2dd1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x95e2fbd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9084f682 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9084f8a6 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x9081bcf2 MPWaitOnQueue + 199
6 AdobeACE 0x0484a6f1 0x4810000 + 239345
7 AdobeACE 0x0484a0ed 0x4810000 + 237805
8 com.apple.CoreServices.CarbonCore 0x9081c2ce PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
10 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
11 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x93a8f0a6 mach_wait_until + 10
1 libsystem_c.dylib 0x95af8c4a nanosleep + 366
2 com.adobe.PSAutomate 0x2ac087ef ScObjects::Thread::sleep(unsigned int) + 143
3 com.adobe.PSAutomate 0x2ac0884f ScObjects::Thread::wait(unsigned int) + 23
4 com.adobe.PSAutomate 0x2abe19e2 ScObjects::BridgeTalkThread::run() + 332
5 com.adobe.PSAutomate 0x2ac08b0f ScObjects::Thread::go(void*) + 239
6 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
7 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
8 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x93a937ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95e2dd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95e2ffa3 pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x2d388d5f APXGetHostAPI + 2567887
4 com.adobe.adobeswfl 0x2d12a1ef APXGetHostAPI + 82783
5 com.adobe.adobeswfl 0x2d388e4c APXGetHostAPI + 2568124
6 com.adobe.adobeswfl 0x2d388eb7 APXGetHostAPI + 2568231
7 com.adobe.adobeswfl 0x2d388f9b APXGetHostAPI + 2568459
8 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x93a937ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95e2dd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95e2ffa3 pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x2d388d5f APXGetHostAPI + 2567887
4 com.adobe.adobeswfl 0x2d12a1ef APXGetHostAPI + 82783
5 com.adobe.adobeswfl 0x2d388e4c APXGetHostAPI + 2568124
6 com.adobe.adobeswfl 0x2d388eb7 APXGetHostAPI + 2568231
7 com.adobe.adobeswfl 0x2d388f9b APXGetHostAPI + 2568459
8 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x93a937ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95e2dd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95e2ffa3 pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x2d388d5f APXGetHostAPI + 2567887
4 com.adobe.adobeswfl 0x2d12a1ef APXGetHostAPI + 82783
5 com.adobe.adobeswfl 0x2d388e4c APXGetHostAPI + 2568124
6 com.adobe.adobeswfl 0x2d388eb7 APXGetHostAPI + 2568231
7 com.adobe.adobeswfl 0x2d388f9b APXGetHostAPI + 2568459
8 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x93a937ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95e2dd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95e2ffa3 pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x2d388d5f APXGetHostAPI + 2567887
4 com.adobe.adobeswfl 0x2d12a1ef APXGetHostAPI + 82783
5 com.adobe.adobeswfl 0x2d388e4c APXGetHostAPI + 2568124
6 com.adobe.adobeswfl 0x2d388eb7 APXGetHostAPI + 2568231
7 com.adobe.adobeswfl 0x2d388f9b APXGetHostAPI + 2568459
8 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 14:
0 libsystem_kernel.dylib 0x93a937ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95e2dd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95e2e042 pthread_cond_timedwait_relative_np + 47
3 com.adobe.adobeswfl 0x2d388d27 APXGetHostAPI + 2567831
4 com.adobe.adobeswfl 0x2d4fe0d8 APXGetHostAPI + 4096584
5 com.adobe.adobeswfl 0x2d388e4c APXGetHostAPI + 2568124
6 com.adobe.adobeswfl 0x2d388eb7 APXGetHostAPI + 2568231
7 com.adobe.adobeswfl 0x2d388f9b APXGetHostAPI + 2568459
8 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 15:
0 libsystem_kernel.dylib 0x93a937ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95e2dd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95e2e042 pthread_cond_timedwait_relative_np + 47
3 com.adobe.adobeswfl 0x2d388d27 APXGetHostAPI + 2567831
4 com.adobe.adobeswfl 0x2d4fe0d8 APXGetHostAPI + 4096584
5 com.adobe.adobeswfl 0x2d388e4c APXGetHostAPI + 2568124
6 com.adobe.adobeswfl 0x2d388eb7 APXGetHostAPI + 2568231
7 com.adobe.adobeswfl 0x2d388f9b APXGetHostAPI + 2568459
8 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 16:
0 libsystem_kernel.dylib 0x93a937ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95e2dd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95e2e042 pthread_cond_timedwait_relative_np + 47
3 com.adobe.adobeswfl 0x2d388d27 APXGetHostAPI + 2567831
4 com.adobe.adobeswfl 0x2d3a36de APXGetHostAPI + 2676814
5 com.adobe.adobeswfl 0x2d388e4c APXGetHostAPI + 2568124
6 com.adobe.adobeswfl 0x2d388eb7 APXGetHostAPI + 2568231
7 com.adobe.adobeswfl 0x2d388f9b APXGetHostAPI + 2568459
8 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 17:
0 libsystem_kernel.dylib 0x93a937ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95e2dd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95e2e042 pthread_cond_timedwait_relative_np + 47
3 com.adobe.adobeswfl 0x2d388d27 APXGetHostAPI + 2567831
4 com.adobe.adobeswfl 0x2d3a36de APXGetHostAPI + 2676814
5 com.adobe.adobeswfl 0x2d388e4c APXGetHostAPI + 2568124
6 com.adobe.adobeswfl 0x2d388eb7 APXGetHostAPI + 2568231
7 com.adobe.adobeswfl 0x2d388f9b APXGetHostAPI + 2568459
8 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 18:
0 libsystem_kernel.dylib 0x93a94046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x95e2cdcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x95e30cce start_wqthread + 30
Thread 19:
0 libsystem_kernel.dylib 0x93a937ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95e2dd8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95e2e042 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x9084f88d TSWaitOnConditionTimedRelative + 161
4 com.apple.CoreServices.CarbonCore 0x9084f44a TSWaitOnSemaphoreCommon + 531
5 com.apple.CoreServices.CarbonCore 0x9084f5fd TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore 0x907fadb9 AsyncFileThread(void*) + 283
7 libsystem_pthread.dylib 0x95e2b5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x95e2b485 _pthread_start + 130
9 libsystem_pthread.dylib 0x95e30cf2 thread_start + 34
Thread 20:
0 libsystem_kernel.dylib 0x93a94046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x95e2cdcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x95e30cce start_wqthread + 30
Thread 21:
0 libsystem_kernel.dylib 0x93a94046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x95e2cdcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x95e30cce start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x0d3c432c ebx: 0xbfffe028 ecx: 0x95459cfe edx: 0xffffffff
edi: 0xff000000 esi: 0x0d3c432c ebp: 0xbfffdfd8 esp: 0xbfffdf7c
ss: 0x00000023 efl: 0x00010206 eip: 0x95459b97 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x0d3c432c
Logical CPU: 0
Error Code: 0x00000004
Trap Number: 14
Binary Images:
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0x4947000 - 0x4d1fff7 +AdobeMPS (1) <272DAEDE-FC7E-B412-7C97-CF47FF6BF242> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeMPS.framework/Versions/a/AdobeMPS
0x4e4e000 - 0x5143fe7 +AdobeAGM (1) <2394D309-4268-368B-0ED1-DCFA8BF85220> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeAGM.framework/Versions/a/AdobeAGM
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0x5587000 - 0x55a8ff7 +AdobeBIBUtils (1) <D23AB3B7-054A-C93F-EEE5-773920DCCBE1> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/a/AdobeBIBUti ls
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0x5a0d000 - 0x5a86fff +image_flow (0) <498A857D-F8C6-F9E0-C92F-BC3EC8680ED0> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/image_flow.framework/Versions/a/image_flow
0x5aec000 - 0x5afcfff +image_runtime (0) <F379A952-2983-1E44-676D-BBD8259F131A> /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/image_runtime.framework/Versions/a/image_runti me
0x5b11000 - 0x5cd0ffe +aif_ogl (0) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/aif_ogl.framework/Versions/a/aif_ogl
0x5d81000 - 0x5e52fef +AdobeAXEDOMCore (0) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/adobeaxedomcore.framework/Versions/a/AdobeAXED OMCore
0x5f05000 - 0x5fc2fff +AdobeAXSLE (0) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/adobeaxsle.framework/Versions/a/AdobeAXSLE
0x606a000 - 0x606effc +AdobeOperaMgr (1) /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/Frameworks/adobeoperamgr.framework/Versions/a/AdobeOperaM gr
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0xdb1a000 - 0xdb88fd7 + (???)
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0x2994e000 - 0x2994efff +cl_kernels (???) <78027338-5866-4BE3-89F3-11ED5E3ECB93> cl_kernels
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0x299a2000 - 0x299a9fff +PPCCore (???) <6236773F-B314-09FF-5D05-815BFC54E97F> /Applications/Adobe Photoshop Elements 9/*/PPCCore.plugin/Contents/MacOS/PPCCore
0x299b1000 - 0x299b8fff +AltiVecCore (???) <1C2B950A-CC00-CD42-7E18-59DCF7E1DA14> /Applications/Adobe Photoshop Elements 9/*/AltiVecCore.plugin/Contents/MacOS/AltiVecCore
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0x29a39000 - 0x29b8bfc7 +com.adobe.coretech.adm (3.10x16 - 3.1) /Applications/Adobe Photoshop Elements 9/*/AdobeADM.bundle/Contents/MacOS/AdobeADM
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0x954f9000 - 0x954fcffb libutil.dylib (34) <B496031E-E763-3DEB-84D2-85C0F3DF2012> /usr/lib/libutil.dylib
0x95506000 - 0x95512fff libkxld.dylib (2422.90.20) <28EAB745-E690-34E7-B9F0-BD05E507173B> /usr/lib/system/libkxld.dylib
0x95513000 - 0x9552bfff com.apple.CFOpenDirectory (10.9 - 173.90.1) <13B70F7C-9A4D-3CCA-AEB8-3958F5B6167E> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x9552c000 - 0x9559ffff com.apple.SearchKit (1.4.0 - 1.4.0) <6F607AB6-7553-37BA-BEC5-98FD7C27FAD7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x955a0000 - 0x955a5ff6 libcompiler_rt.dylib (35) <9924DF2E-D80B-3A21-920D-544A4597203F> /usr/lib/system/libcompiler_rt.dylib
0x955a6000 - 0x958d1ffe com.apple.Foundation (6.9 - 1056.13) <C33A8984-7E97-36BE-B842-EE4FE35F53EA> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x958d2000 - 0x958faff7 libRIP.A.dylib (599.20.11) <43C5717D-381A-3015-9BE8-1DDD1C6BA935> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
0x958fb000 - 0x95943fff com.apple.PerformanceAnalysis (1.47 - 47) <EC8DB814-693E-354D-9571-A4B2F0350BDF> /System/Library/PrivateFramework -
Hi,
the Elements Organizer 11 creates a deadlock in the wait chain when generating thumbnails for more than a handful of MTS (AVCHD) files.
After importing AVCHD files from my Canon video camera, the organizer using default settings always crashes. I was able to narrow down the problem to be caused by thumbnail generating.
After deactivating the automatic generation of thumbnails, the organizer does not crash any more upon launching .
Of course, working without thumbnails is not very practical. The next resort is manual trigger of thumbnail generation by selecting "update thumbnail".
If I manually trigger updating of thumbnails for files one by one, then it works for quite many files before crashing again.
Selecting thumbnail update for multiple files at once has a much higher likelihood to crash.
This does not seem to be related to particular file contents: a file that leads to crashing once may be flawlessly get a thumbnail created at the next attempt.
The Windows event report looks as follows (German language Windows):
Name der fehlerhaften Anwendung: PhotoshopElementsOrganizer.exe, Version: 11.0.0.0, Zeitstempel: 0x505e9f67
Name des fehlerhaften Moduls: msvcrt.dll, Version: 7.0.9600.16384, Zeitstempel: 0x52158ff5
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00009919
ID des fehlerhaften Prozesses: 0x13c8
Startzeit der fehlerhaften Anwendung: 0x01cfb676145d0c54
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsOrganizer.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\msvcrt.dll
Berichtskennung: b8817e29-2269-11e4-bf2d-10bf487f7b28
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
Occasionally, a different module is listed as erroneous instead of msvcrt.dll.
My questions:
- has anyone experienced the same problem?
- is this a known issue with Organizer 11?
- is the issue solved with Organizer 12?
I have Premiere Elements 11, Photoshop Elements 11 installed and not experienced any other issues with these applications.
Playback of said AVCHD (*.mts) files works flawlessly, i.e. I do not have any codec or performance issue on my PC.
Deactivation of anti-virus software has no significant effect. I have excluded video directories from scanning anyways.
Have deactivated face recognition, visual search and smart tagging in the organizer.
Have also disabled hyperthreading in the BIOS.
Using Windows XP compatibility settings for PSE somewhat improved the stability, but did not completely eliminate crashes.
Additionally, it signnificantly slows down thumbnail generation and a progress indication window becomes visible during thumbnail generation, which is barely noticable in native Win 8.1 mode.
Officially, Elements 11 is compatible with Windows 8.1.
There is a knowledgebase article related to Elements 6, which recommends to disable multi-threading and to enforce execution of Organizer on more than one core.
This reduces the problem a little bit, but thumbnailing more than a handful of files still leads to crashing.
By means of the task manager, I analyzed the wait chain of the process PhotoshopElementsOrganizer.exe:
Every time the fault occurs, it is caused by a deadlock in the wait chain.
For example:
PhotoshopElementsOrganizer.exe (PID:6440) Thread: 6540
-- PhotoshopElementsOrganizer.exe (PID:6440) Thread: 5932
---- PhotoshopElementsOrganizer.exe (PID:6440) Thread: 6540
PhotoshopElementsOrganizer.exe (PID:6440) Thread: 5932
-- PhotoshopElementsOrganizer.exe (PID:6440) Thread: 6540
---- PhotoshopElementsOrganizer.exe (PID:6440) Thread: 5932
Regards
Oliver
Microsoft Windows 8.1 Pro, 64bit, 6.3.9600 Build 9600
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz,
16 GB RAM
AMD Radeon HD5450, 1GB
256 GB SSD, Crucial M4-CT256 (Windows, Application, Swap and Temp files), NTFS
1.8 TB HDD, WesternDigital, WD2002FAEX-007BA0, NTFS (media store)Hi,
I'm experiencing the same problem after importing MTS files.
When you said that you unisntall all other codec, what do you mean?
Codec Inside element software?
I have desable the automatic thumbnail and it still crash.
I'M running the software and trying to import more video files and the program keep crashing during the process of selecting the files in the directory to be imported.
i went in my windows 7 journal and here is the error.
System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2014-08-31T19:36:04.000000000Z
EventRecordID
244366
Channel
Application
Computer
Ordi-Denis
Security
EventData
PhotoshopElementsOrganizer.exe
11.0.0.0
503fdd1d
MSACM32.dll
6.1.7600.16385
4a5bda4e
c0000005
00004d91
1634
01cfc552c927dce5
C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsOrganizer.exe
C:\Windows\system32\MSACM32.dll
0b097e53-3146-11e4-a14e-bcaec51a14f7
Please i need help since Adobe is not helping us.
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