Crazy ping! Is it because Fibre Optic is being ins...

Hi once again i find myself on the forums complaining about my latency! I've been getting really bad ping for ages now going an around a month and its really stopping me from being able to use the internet if im honest.
My question is not how to stop it because im pretty sure the problem is with the BT network itself because the area i live in has not long anounced that Fibre Optic is being installed and should be ready for the spring. I'm assuming that while this is happening they have to route traffic through some other loction which can slow down the internet for everyone in the area. Can someone confirm this for me through this trace route to the bbc.co.uk website.

I think the quick answer is no. The FTTC rollout will not change the routing on your ADSL connection. BT's network is being particulary **bleep** in the core at the moment. I assume it's everyone doing speedtests every 5 minutes to check they are getting the speeds they want.
Although the latency seems to come in before you hit the core network. A point to note is that ICMP is a low prioirty protocol and will get dropped / ignored if the router / device is busy.
Might be worth checking over in the ADSL forums see if anyone else having similar problems.
Just for info I did a trace route from work, (some information has been removed).
Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:
1    <1 ms    <1 ms    <1 ms 10.154.0.254
2    <1 ms    <1 ms    <1 ms 172.20.4.33
3    <1 ms    <1 ms    <1 ms 172.20.4.70
4     1 ms     1 ms     2 ms 195.xx.xx.xxx
5    <1 ms    <1 ms    <1 ms 195.xx.xx.xxx
6    <1 ms    <1 ms    <1 ms rt-lon.xxx.net [195.xx.xx.xxx]
7    19 ms     1 ms    <1 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
8     *        *        *     Request timed out.
9     1 ms     1 ms     1 ms ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
10     1 ms     1 ms     4 ms 132.185.255.60
11     1 ms     1 ms     1 ms virtual-vip.thdo.bbc.co.uk [212.58.241.131]
Trace complete.
rt-lon is the companys last router
and for fun from home. FTTC connection, pretty good today.
traceroute to bbc.co.uk (212.58.241.131), 64 hops max, 52 byte packets
1 fire (192.168.xx.60) 0.893 ms 0.656 ms 0.567 ms
2 217.xx.xxx.136 (217.xx.xxx.136) 5.451 ms 5.542 ms 5.630 ms
3 217.xx.xxx.190 (217.xx.xxx.190) 5.693 ms 5.992 ms 5.583 ms
4 213.120.177.26 (213.120.177.26) 6.178 ms 5.683 ms 6.064 ms
5 217.41.168.71 (217.41.168.71) 6.023 ms 5.672 ms 5.873 ms
6 217.41.168.107 (217.41.168.107) 6.060 ms 5.961 ms 5.952 ms
7 acc1-10gige-0-2-0-6.l-far.21cn-ipp.bt.net (109.159.249.101) 6.484 ms
    109.159.249.104 (109.159.249.104) 6.307 ms
    acc1-10gige-0-7-0-5.l-far.21cn-ipp.bt.net (109.159.249.86) 6.204 ms
8 core1-te0-15-0-5.faraday.ukcore.bt.net (109.159.249.31) 13.228 ms
    core1-te0-15-0-4.faraday.ukcore.bt.net (109.159.249.29) 6.817 ms
    core2-te0-15-0-17.faraday.ukcore.bt.net (109.159.249.27) 11.066 ms
9 host213-121-193-111.ukcore.bt.net (213.121.193.111) 6.585 ms 6.519 ms 6.527 ms
10 194.74.65.42 (194.74.65.42) 7.247 ms 7.058 ms 6.702 ms
11 * * *
12 ae1.er01.rbsov.bbc.co.uk (132.185.254.46) 7.821 ms 7.493 ms 7.608 ms
13 132.185.255.60 (132.185.255.60) 9.988 ms 7.720 ms 7.748 ms
14 virtual-vip.thdo.bbc.co.uk (212.58.241.131) 7.499 ms 7.340 ms 7.283 ms
Dave

Similar Messages

Massive drop in fibre-optic broadband speed

Hello,
We had our fibre-optic set up on 31/8/12, everything went swimmingly and we recieved download speeds averaging around 70MBPS for about a week, however, over the last few days I've realised through a series of speed tests that our download speed has taken a massive dip and now hovers around 20MBPS.
One thing I do find strange is that despite the DL speed drop, our upload speed has remained more-or-less constant. Are there any simple explanations/fixes for this?
Thanks for your time.

It looks as if DLM has decided to lower your profile, possibly because of some noise on the line. Try http://speedtester.bt.com/ and choose the ‘ADSL and Fibre diagnostics’ option, and post the profile it gives as a result. It is fairly common for upload speed not to suffer when there are issues. It is not controlled by DLM in quite the same way as download.
One thing to check is your internal wiring. I had an extension that had been wired off a junction box before the master socket, and it cause similar issues. That was standard GPO practice when it was installed 15 years ago. The FTTC installer should have rewired things, but he incorrectly said it wouln't matter. My download speed went right down to 12Mbps and for a time even 3.5Mbps. Upload remained at 17Mbps all that time. I disconnected the extension and everything came ok again after a few weeks ~ DLM is quick to lower your profile but slow to raise it again.
edit ... I've just been reminded reading a thread on Thinkbroadband that having a Sky box wired in can have a similar effect.

Gmail faults after change to fibre optic modem

Hello there,
Hope someone can help me out with this. Since modem change from ADSL to Fibre Optic i get constant error for my gmail account that says "Too many simultaneous connections. (Failure)". I understand that this is because i probably have too many devices logged into the google account, but the weird thing is i did not have this problem before.
My modem is a Alcatel-Lucent I-240W-A connected to the 2TB Time Capsule. I tried various mail clients, as OSX Mail became unusable. I now use Postbox which did its best in the beginning but after a month it started to drop again and again. Besides reporting "too many simultanious connections" it sometimes says my password is not correct and it cant login. My phone will do the same once in a while ("Wrong password for Gmail, cannot login") and give me options to change settings or retry. Both being on the same Wifi network (TC 5Ghz).
I have access to the actual modem, for if someone has a way to perk settings.
Many thanks.

The always helpful Mr. Pastenague, thank you.
Ok, here goes.
Gmail on any browser works perfect. No drops, no "yellow alert bars", ..nothing. All client connections are IMAP, indeed, and no special settings other than general port settings (465), SSL is on, password is active and where it says User Name the macbook settings have the actual username where phone keeps it blank ("optional"). Funny thing is, the iOS mail client has almost no issues. Maybe once a day it cant login to gmail where the osx has trouble over 50 times a day.
The ISP modem configuration does not have any IPv6 setting available. Copying what i do see:
1: The spy friendly TR69 protocol:
2. Internet is through PPPoE:
Internal:
The issue:
3. The TC is in bridge mode - but i did find:
Network options:
TCP/IP per client (this being the macbook) is link-local:
4. On ISP pop account, will check if they have that available. Did not came with the actual intro though.
Many thanks for your efforts, standing by for if you need any additional info.

Is Fibre Optics Finally Getting To ME

I've been in two years of misseary by BT selling me BT Infinaty and i got 17 down and 0.9 upload and since then i've been in the phone every month trying to find out when i will be able to get my BT Infinaty and the only answer i got was i can't get fibre optics because im on an exchange only line and the other week i saugh a few workmen digging a hole outside the exchange and when i looked today these now a green cabnet placed there it looks like its not wired up yet but does this mean when it is i can get my BT Infinaty ?

Hi JBoy,
If your on a EO line and live close to the FRINTON ON SEA exchange which is loacted on OLD PARSONAGE WAY, FRINTON, CO13 9AN then it looks like Openreach are installing a PCP (Cabinet) (designated PCP17) outside the exchange. EO lines of properties who are very close to the exchange then may be re-arranged to be connected to this cab (PCP17).
It also looks like their is a DSLAM cabinet (which is for FTTC Fibre to the Cabinet) planned to be installed and linked to PCP17 which will allow those properties who are connected to pcp17 and are within ~ 1.5/2KM of the cab to get FTTC fibre broadband such as BT Infinity FTTC.
You can check http://dslchecker.bt.com/adsl every now and again to see if your line gets re-routed to go through PCP17 and also to see when FTTC is available to you.
Also According to Superfast Essex BDUK fibre broadband programme which is in partnership between Essex county council, BDUK (part of DCMS) and Openreach (BTplc) states this for this area (CO13 9AN) which is where the PCP17 & it's DSLAM cab will be installed:
"This area is due to be fibre enabled under the Superfast Essex programme. Under current plans, rollout works commence in this area in 2015. Please note this is subject to change following detail survey and planning."
Have a look at http://www.superfastessex.org/en-gb/where,whenandhow.aspx
Roadworks in area:
1) PCP17 FRINTON ON SEA - Est job scedual 14th Oct till 20 Oct 14
Location : O/S FRINTON TELEPHONE EXCHANGE ON OLD PARSONAGE WAY, FRINTON, CO13 9AN
Description : FRINTON-ON-SEA PCP 17 - 279213 - STREET CABINET INSTALLATION. Excavate to lay approx 6m duct, BUILD NEW JRF 106 CHAMBER, lay concrete plinth (3 days to set) and stand cabinet, check & clear site.
jac_95 | BT.com Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Try a Search
See if someone in the community had the same problem and how they got it resolved.

BT infinity 'super fast' fibre optic, what a joke!...

ridiculous, just ran BT's own test your speeds, I'm getting 15.45 download, 2.90 upload and 41.50 ping (whatever that is), I knew internet was slow but what a joke, that's when it's working, it flashes orange more than is blue, this is the second modem to do this (and they're sending a third!)
not quite the at least 51 download speed was promised by BT when signed up to the super duper mega fast Infinity2 fibre optic package, I'm connected to the DSL not the WAN, will this affect it, trying to talk to their CS is a joke, they're obviously reading from a booklet and have no idea when ask about that, in fact they ignore it completely!!
anyone else getting this? it's the home hub 5, my socket wasn't changed like was told it would have to be neither? :s
am seriously tempted to cancel the DD and send the hubs back to BT with a note saying as haven't provided what said would you can shove it, seriously, telling folks will get super fast and signing up to the most expensive package got...then delivering a sloppy second service, I'm not prepared to pay over £40 a month for, it won't even connect to my son's laptop neither, says is 'too far' we live in a bog standard house, not a 30 bedroom mansion, his bedroom is right above the modem, he can't get much closer unless moves on top of the thing!
Solved!
Go to Solution.

Posts merged to avoid duplication.
Can you run this checker and post back a screen shot of the results
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
If you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

Unable to set up fibre optic/complaint/help!

Hi all, Was wondering if anyone could advise me about the situation I'm in. Currently having the worst customer service of my life from Sky. Here's what's happened so far: Switched to Sky from Virgin Media for TV, Broadband and phone line. TV installation went fine and was waiting on the phone line/broadband set up. However, received a very random email from Sky saying that my phone line/broadband installation had been cancelled. It was a generic email that seemed to imply I'd cancelled it/it had been cancelled by a third party. This happened right before I went on holiday, so was unable to resolve it. Now my Virgin Media internet contract has ended, I am stuck with no internet. Sky's mistake, and we suffer for it (my housemates require internet to work from home etc). But this isn't all that's happened - as, for some reason, Sky is incapable of having a complaints email, I was forced to call up. The first guy I spoke to wouldn't help me despite me being the account holder because I didn't have the bank details for the account for 'data protection laws' - despite this not actually being against data protection laws (it was never a problem with Virgin Media - unless Sky are alleging Virgin are breaking these laws/the laws don't apply equally to both companies?! I'm also trained in data protection and know this not to be true). So this call was fruitless, and I had to wait for my housemate, whose bank account we use for the Sky account, to come home from work to use the bank details. So onto the second phone call. After repeating this lengthy story twice because the woman on the phone wasn't listening, she tried to transfer me to a different department - a department which was closed, and the phone automatically hung up. Another 20 minutes wasted. So I called again. I explained the situation and the guy on the other end of the phone hung up. Lets assume that was a mistake. So I called again, and instantly asked to speak to a manager. The manager was very helpful and apologised for what I'd been through so far (including stating that the earlier woman on the phone should have known what time departments closed and it was unprofessional of her to try to transfer me), but that he couldn't do anything at this time because the department needed was closed. Nearly 40 minutes of phone calls to be told what I should have been told at the start - nothing could be done. He promised that one of his team would call me back at 1pm the next day (today) to resolve the issue. It's now 2pm and I haven't had a call. I assume it's not coming. I really am at my wits end with this. Obviously I can't use the online chat function because I currently only have mobile internet to work from (thanks, Sky!). I know this isn't the place for complaints, but I've exhausted all other avenues and this does at least relate to setting up Fibre Optic internet. Any ideas... anyone?!

Unless your part of the Ultra Fibre Optic trial you have posted in the wrong section. Your post has now been moved to the correct section.
Regarding the cancellation of your order its not something anyone here can help with as this is a customer to customer only forum there are no Sky staff here to assist,you will have to keep on at Sky to progress your complaint.
Have Sky given you any information as to why your order was cancelled?

Fibre Optic on Portland was in time for the Olympi...

Originally the exchange was showing as having fibre optic in time for the olympics, March 2012. But in the last few weeks the date now showing is December 2012.
Is this a permanent delay, or is the date likely to return to March 2012 seeing as Portland is hosting the sailing events of the olympics?
I'm concerned that if fibre optic isn't installed then the existing broadband will be strangled with the increase useage of the media set-up here during the olympics.
Solved!
Go to Solution.

I don't know what that means?
All i know is when i put my telephone number in to the BT Infinity checker i get this message "Sorry, you're not currently able to get BT Infinity. This may be because your area has not been enabled yet, or your individual line does not support super-fast broadband. Register your interest and we'll let you know if this changes."
When i look on samknows it says FTTC should be in your area by 31/12/2012 - when previously it stated 31/03/2012.
Though looking at this news article http://www.btplc.com/ngb/News/London2012fibre.htm i'm expecting this means fibreoptic broadband for the village (less than 100 metres from my house) in time and during the olympics, then available to residents when the olympics are all over. Does this sound right?
Thanks for the replies thus far btw

Utility need to saftly mount / repair raid volume over fibre optic

Hi,
was wondering if there's any ideas for the following scenario:
Mac Pro / OS 10.5.x which usually mounts a RAID volume over fibre optic link. The thing is the RAID volume is corrupt, and when any Mac tries to mount it (after being informed that it's damaged, and givent the option to format / ignore...) it crashes.
Another problem is the only way to access the volume is to mount it on a Mac first because they're the only machines with fiber channel cards.
The questions are - is there any way to access the volume without crashing the mac?
Once the volume is accessible, what's the best tool for repairing rAID volumes these days?
Any thoughts appreciated ( i know this is all a bit vague, just looking for general info, opinions). Many thanks in advance.
c

Hello,
First of all thanks for the reply. The only problem is that I've already tried what you suggested. When I press the option key on the keyboard with the installation cd inserted I see what I am supposed to, the CD, Windows Vista and Macintosh HD. When I select Macintosh HD it does that same thing, goes to the "restart your computer" screen.
If I try to change the startup disk from the OS X Installation disk the only two volumes that show up are "Windows Vista on Untitled" and the "OS X Installation" disk, no Macintosh HD to even choose. I believe the reason for this is because Macintosh HD but as I have already said, it just can't be mounted.
I think the reason that Macintosh HD shows up when I press Option at startup is because Apple has hard-coded it in so that it's always there, no matter if you can actually access it or not depending on whether or not it's mounted.
Right now the best thing for me is to find out how to mount Macintosh HD, if it has to be done manually through Terminal I'll do it, I just need the syntax but something tells me if it doesn't work through GUI it probably won't work through command prompt.
Anyway, thanks for the reply. Let's hope we get something.

Cambridge Fibre Optic broadband

Hi all,
I moved to a new development in Cambridge in early 2012 and because the property's new and in the city centre I expected there to be fibre optic supplied by either BT or Virgin Media. Virgin Media told me that the infrascruture's not in place because the developers hadn't informed them so there's no potential for their fibre optic service at this property, ever.
BT have told me that there is no date set to activate fibre optic at this address, however, they have told me the following:
- The green box in the street opposite our building is ready for fibre optic
- Our exchange is ready for fibre optic and 'accepting new orders'
Currently, I'm getting 3.5MB on my line through Sky and my contract ends in a month and I'd really like to switch to a fibre optic package. There's a number of other properties connected to the same box in the street, with more currently being built (around 1,000 flats in total), so it baffles me why in a city centre we can only get slow broadband!!
My postcode is CB2 8DT. Any one have any other way of finding more information?
Cheers

dannster wrote:
Hi all,
I moved to a new development in Cambridge in early 2012 and because the property's new and in the city centre I expected there to be fibre optic supplied by either BT or Virgin Media. Virgin Media told me that the infrascruture's not in place because the developers hadn't informed them so there's no potential for their fibre optic service at this property, ever.
BT have told me that there is no date set to activate fibre optic at this address, however, they have told me the following:
- The green box in the street opposite our building is ready for fibre optic
- Our exchange is ready for fibre optic and 'accepting new orders'
Currently, I'm getting 3.5MB on my line through Sky and my contract ends in a month and I'd really like to switch to a fibre optic package. There's a number of other properties connected to the same box in the street, with more currently being built (around 1,000 flats in total), so it baffles me why in a city centre we can only get slow broadband!!
My postcode is CB2 8DT. Any one have any other way of finding more information?
Cheers
I assume that you are on the Cherry Hinton exchange, if so then that exchange is enabled for fibre orders. You need to enter your telephone number in the following link and see what the results are: https://www.btwholesale.com/includes/adsl/main.html

Do i now have access to fibre optic?

can i just confirm that my house can access fibre optic because it is saying i can on the bt broadband availability checker.

You deleted the checker result but you need to take care as that is the 'A' value but it could as easily be the impacted 'B' value 80/69.7. Or somewhere inbetween
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Cannot connect to PPPoE? fibre optic Internet in Japan

Hi I live in Japan
All the manuals and helplines are in tricky Japanese and I can't find out why I can't connect to the Internet! Help!
I get a message saying "cannot connect to the PPPoE server". It was working fine for a few months but now suddenly I can't connect to Internet . Strange thing is the "hikari Tv" tuner (fibre optic) set top box is working fine and all the channels come via the Internet connected with a cable to the same router box. This makes me suspect it is a problem with the MacBook.
I would appreciate any help although I guess it is an unusual circumstance.

Thanks for your responses people. I have since figured out how to get to the Linksys web admin site, and I also have the wireless connection to my MB up and running.
The remaining problem is that my flatmates lovely old Windows XP laptop (wired only) cannot now connect. I am pretty sure it is not an issue with the router, but her Windows machine is all in German, and my German is ok, but dealing with techie stuff is another matter.
Any ideas?

Vodafone Sure Signal and SKY Fibre Optic Broadband

Please help, I have had no Mobile Phone signal for over 6 weeks on four mobile phones at home (which we pay over £150 a month for!) including my two teenage daughters phones who are beside themselves!!My Vodafone sure signal box was working fine (for past two years or more)but stopped working when we switched to SKY Fibre optic broadband from regular SKY broadband I have spoken to Vodafone and SKY for many many hours but still no signal. I'm tempted to ditch both SKY and Vodafone and start fresh with BT!!, this would be such a shame as been with both companies for over 15 years now I have no idea what I need to do to fix this, we have tried Port Forwarding but still no signal. Please help, I am in a mobile blackspot and its driving me cand the family mad.

Although not specifically about Sky Fibre, this (although a bit technical) is an interesting read (in particular the post at 21-Oct-14 10:41:23 advising to de-register the SS via the VF website, wait 30 mins then re-register the SS using a different postcode and if no luck contact VF and ask them to reset the SS from their end). For what it's worth, the Three Home Signal Box works fine over Sky Fibre without any port forwarding or any nonsense - just plug and go - worth knowing if you should decide to switch mobile providers!

Has anyone heard of putting fibre optic camera into iphone4 to check for damage

HHas anyone ever heard of using fibre optic camera to look inside iphone 4 for damage without taking the phone apart

They are checking for water damage…
iPhone and iPod: Liquid damage is not covered by warranty - Apple Support
What do you think you could see if you managed to snake an endoscope into the device? There are almost no moving parts and the ones that do move are mostly switches that are visible from the outside. The vibrator is kinda obvious when it fails.
The gyroscope technically moves, but that is encased inside a chip.
Some nice images examples at https://www.ifixit.com/Teardown/iPhone+4+Gyroscope+Teardown/3156

Do NI have a PXIe Fibre Optic Power Meter to measure loss (attenuation) and output power from a Fibre Optic cable

Hi, I want to be able to measure the loss in a Fibre Optic cable at a wavelength of 650nm, is there any PXIe cards that can perform this function
Thanks

Hi Paul_byrne,
There is no specific NI PXIe card which measures the power output of optical fibres. However the task can be accomplished using an Optical Sensor and a DAQ Board. Here is a white paper which provides an example of the hardware components and setup:
Lowering the Cost of Optical Power Measurements
ttp://www.ni.com/white-paper/3611/en/#toc2
hope this helps,
Kind regards,
James V.
NI UK Applications Engineer

Mac OS X Version 10.4.11 update required but it will not connect to the new fibre optic broadband , help , thanks

Problem = Mac OS X MacBook with Version 10.4.11 used to connect to the Internet now it does not
Recent Broadband upgrade to fibre optic by Eircom
Rang Ericom they cannot sort it out and suggested I contact Apple for an update
Update is not possible without internet connection
What do I do ???
Thanks

You sure your mac ethernet port works.
Give them a call. Verify that they only support windows for coniguration of router. Ask them about future support. If they have heard of the ipad. Ask if they plan on supporting a web browser interface. Ask about their sanity. My $5 router supports a web browser interface.
You could get a cheap wifi router with ethernet ports and with a web browser interface. Connect you mac to you el cheap router. Connect your el cheapo router to the eircom router. Note: Apple routers have a propriety interface too and unless you have a new Mac best to avoid.
Could they switch you to a router that supports a web browser interface?
Get a friend with a windows laptop and ask to come over to get things working.
Internet support is standardized. You mac should be able to access the internet through the router.
What is not standardized is how you configure your router.
Unbelievably, eircom_799 referenced by Neville Hillyer only supports windows for configuration.
9.1 UPnP
Introduction
UPnP is designed to automate the installation and configuration of a (small) network as much as
possible. This means that UPnP-capable devices ca
n join and leave a networ
k without any effort of a
network administrator.
Supported Operating Systems
The following operating systems support UPnP:
Windows 7
Windows Vista
Windows XP
If your computer is running Windows XP, you
first have to install the UPnP component. For
more information, see
“9.1.4 Installing UPnP on Windows XP” on page 83
They support 101 silly functions you will not be able to figure out how to use, but only support Windows 7 & Windows Vista out of the box.

Crazy ping! Is it because Fibre Optic is being ins...

Similar Messages

Maybe you are looking for