Crazy story when purchasing Mac Mini and question
I got a mac mini 2 weeks ago and never opened the applecare protection plan.. I got rung up for the 599- version but the retail store ( not apple store) gave me a 799- version. I didnt know until I got it to my office. Well two weeks later the kid who rang me up called me ( i have an account there) and said I owed them the 200-.. I said no it was their problem not mine, the manager picks up and says its fine but my warranty is no good. How is this true? Will the applecare not be covered? I don't understand how me giving them $200 is gonna magically make my warranty work? I already registered the mac mini to my name so am I missing something?
Thanks for reading, need your opinion.
Welcome to Apple Discussions!
I'm not sure that getting the opinions of other Apple users is really going to help you much, because none of us know any more than you do. However, in your situation I would not leave the matter there.
My first reaction would be to talk to Apple's Customer Service and ask them for clarification. Bearing in mind that some legal jurisdictions have different laws, you could find, for example, that Apple have no latitude and not only must honor the error in providing the better system, but also the warranty because you paid for it.
Alternatively, you could suggest that in the circumstances, you're prepared to return the unit for a full refund, in which case then buy a new model mini with better specifications for the same amount.
One way or another, I would not have the store dictate an outcome which you are not happy to accept, unless and until it is clear from Customer Relations that they have gone as far as they reasonably can to meet your expectations.
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