Creat a dispute case

Hi,
can anyone help me out to create a dispute case i tried with function modules , r there any bapis
for it.
thanks.

Hi Rajesh,
Please find the link below.
[Dispute Case|Dispute Case]
Hope this is help ful.
Thanks
Kalyan b

Similar Messages

Error creating Dispute Case

I have done the configuration for dispute management in ECC6 and When I am trying to book a case in FB03, Environment - Create dispute. Then I am filling all the details regading the case. Then when I am saving the case, the following error message appears " Error creating the dispute case"- Message no. UDM_MSG000.
Kindly advise
Cheers
V.Krishnan

Hi Krishnan
Can you tell how did you solved it.
Thanks

Getting Error while generating Dispute Case

Hi,
While creating Dispute for Down payment received for and invoice I am getting error "User XXX is not created in dispute case processing system". This case I am creating through FBL5N.
Now if I enter another user Processor it says "Entry DZITO does not exist in USR02 (check entry)"
So can any body help me out in this.
As I am new to dispute Management.
Regards,
Kiran.

Hi Kiran,
It seems that a processor is required for your dispute.
You can check the attribute aligned to the dispute case.
Within the attribute, there is a tick box against the processor field to indicate that this is mandatory.
The second error is the user you entered for the processor field, is that the userid you entered is not a SAP user id.
Please make sure that only SAP user ids are entered.

Error - Dispute Case Data Could Not Be Read

I got above error while creating the dispute case in production server.
Anyone have an idea how I fixed it, does it need to see RFC?
Please guide me
Krunal

Hi Mark,
Thanks, while I create one document for dispute case system is not able to read the document. It is in productive client. we have cluster specific transactions in one cluster we post documents and another cluster dispute cases create. so when I tried to create dispute case in main cluster with ref to document system gives me below error.
Normally we post transctions in G cluster and after posting in G we process dispute case in G cluster and after it open in E cluster for details about dispute case.
Using UDM_DISPUTE transction code for look into dispute cases in E cluster, here we canonot proceed from G to E, In G Cluster we find this error and because of this we unable to create dispute case in E cluster.
If you need more information, Please ask me.

Auto Creation of Dispute Case based on dunning level

Dear All
We want to create the dispute case automatically using T.Code FDM_Auto_Create. We want to default the title as dunning level + External reference. We know the BADI for this but how to check which dispute cases are created automatically due to dunning level.
Thanks and Best Regards
Farhan Qaiser

Hi Farhan,
I presume you are creating your disputes against open items, and not incoming payments.
If this is correct, the dunning level field is part of the selection parameter.
Are you planning on disputing all open items, that have a specific Dunning level, if that is the case you can include this in your selection parameter.

FSCM-DM: Status of Dispute Case does not change

Hi,
I'm facing a problem where i have a few dispute cases created in my worklist and, some of the invoices that are associated with the dispute case, are already paid.
The dispute case already disapear from "Dispute Case" tab but, when i check it again in the "Contact details" tab i notice that the status is still "In Process".
I customized my system like this:
On status Management,
SPRO=>Financial Supply Chain Management=>Dispute Management=>Dispute Case Processing=>Status Management=>Create Status Profile
Status   Status Discription SystemStatus System status discription
20            In Proces                                 002     In Process
30           Confirmed                                008     Confirmed
40           Closed                                     007     Closed
50           Canceled                                 009     Voided/Deleted/Canceled
And, in Process Integration
SPRO=>Financial Supply Chain Management=>Dispute Management=>Dispute Case Processing=>Process Integration=>Define Automatic Status Changes
Automatic reopen => 20
Automatic Written of =>40
Automatic closed => 40
Also, if i run the automatic written of program, no dispute case is considered.
Test:
I have a test where i created an dispute case and aftwards i paid the invoice.
Result:
The system generated an express mail requesting me to make a subsequent posting so i checked the SBWP transaction and i notice that there was an error and the system indicates to run the program FDM_PROCESS_BUFFER.
So, i run program FDM_PROCESS_BUFFER but i received the message that "Dispute Case 000000000222: Automatic close status 40 is not valid"
Thanks in advance for your inputs,
Edited by: Morbius on Oct 14, 2010 9:11 PM
Edited by: Morbius on Oct 14, 2010 9:56 PM
Edited by: Morbius on Oct 14, 2010 10:41 PM

Solved after updating the status data in customizing (the high and low values).

Dispute Case per invoice

Hi All,
My client is planning to implement Dispute management. I just wanted to know if we can create one dispute case per customer i.e. one dispute case per multiple invoices of a customer or does it have to be one dispute case per invoice.
Regards,
Raj/

I am trying to writeoff a dispute case. I ran the program UDM_AUTOWRITEOFF. A background job gets scheduled. But there is no spool generated. When I see the job log this is the error I have.
Field COBL-KOSTL. does not exist in the screen SAPLKACB 0002
Can anyone help me where should I fix this. I know this is the cost element in the coding block but where should I fix or do the configuration?
Regards,
Raj.

Dispute case auto closing

Hi,
I have created a dispute case on customer noted item, when i will reverse the noted item the dispute case is not auto closed, it is still in open status.
can any one give me solution for this.
Regards,
Prakash

Hi,
I have read already but my problem is i have created a noted item for which if i post advance receipt then i will go preclosed, but when i cancel the noted item it will still be open, i need close it pre closed manually.
regards,
Prakash

Dispute Case

Hi All,
I have gone through SAP traning for FSCM Credits, Collections and Dispute mgt. I have few basic questions. Could someone please answer these-
1. Dispute case can be initaited by anyone - either Customer or User/authorized employee of the organization? It is not all the time the Customer disputing against us, even we can dispute the customer for not paying.
2. SAP provides program for automatic creation of dispue cases in DM based on residual items created in AR. This is a standard program? Any further detials about the program - prg name, functionality, if i add more parameters to it etc?
Regards,
Satya

1. Dispute case can be initaited by anyone - either Customer or User/authorized employee of the organization? It is not all the time the Customer disputing against us, even we can dispute the customer for not paying.
Disputes can be initiated automatically or manually. If you have Biller direct, then the customer could create a dispute case himself, other way the dispute will be create by a clerk or automatically due to process integration.
2. SAP provides program for automatic creation of dispue cases in DM based on residual items created in AR. This is a standard program? Any further detials about the program - prg name, functionality, if i add more parameters to it etc?
Yes, there is an standard program for this. Transaction FDM_AUTO_CREATE
3. Debits can be included in a dispute case as "Disputed items". All other items (credits, clearances) are entered as "Customer-disputed objects". How do i do the seperation? Is there a seperate button for each or the system picks up automatically?
No, you can create Customer-disputed objects over credits or any other item, however if a normal dispute case was created over an invoice in the linked object section you will find the documents related to it. By the way, customer disputed objects are not create automatically.
4. Multiple invoices can be created as one dispute case? Or one invoice - one dispute case?
Only Customer disputed objects.
Cristobal

Dispute case for a credit note

To get approvals for a customer refund, I want to use dispute cases. To make this work, I will have to create dispute cases for open credit notes from customer line items (FBL5N). However, I get an error message 'Dispute case cannot be created without receivable'
Do I need to define a new case type to be able to create a dispute case for a credit note?
Cheers

Hi Vicky,
A dispute can not only include a credit note.
There has to be a debit accounting document in the dispute as well.
If a customer wanted a refund you have two options:
1 - You can dispute the original invoice or invoices, and then raise a credit note and attach that to the dispute. The customer will then pay the invoices and take the credit note.
2 - You can create a customer disputed object. This allows you to create a dispute without reference to an invoice. You can then attach the credit note to the dispute.

Dispute Case - Linked Objects- Various- URL

Hello,
We have a requirement to create a Dispute Case through a custom interface program. We have been doing this using BAPI_DISPUTE_CREATE.
Now, I need to programmatically link a URL to Dispute Case -> Linked Objects->Various->URL. An custom element type for u2018URLu2019 was configured in the Registry for this in our SAP system.
This is usually achieved programatically using the tables parameter OBJECTS of the BAPI. We have to pass the OBJ TYPE & KEY to this parameter.
Since configuration does not allow the BOR_TYPE to be defined on tab u2018Connection Parametersu2019 of the Element Type URL in the Registry, what OBJTYPE and KEY works for this?
Thanks,
Smitha/Aneel

Hello Andy,
I have a question. We're also trying to use BAPI_DISPUTE_CREATE in order to create dispute cases, but the function needs a unique GUID number in order to create the dispute case. How did you manage to maintain this guid number?
Because of this problem, we started using the function UDM_DC_CREATE, which generates a GUID itself, if you do not maintain one.
Sorry for the inconveince, the problem was because of a wrong attribute, I can create a dispute case with this function without maintaining the guid id.
Edited by: Karabiber Kerem on May 21, 2010 11:03 AM

Dispute Case-Coordinator

Hi Guys,
I know that the processor,person responsible and the coordinator need to be in the table usr02 so that a dispute case can be created, but in our present scenario we don't have the coordinators in SAP and I have stored them in a Z table.
So I need to update the dispute case with the coordinator found in this Z table, I have played with the attribute profile idea but it doesn't solve my problem.
Is there a solution where I can create a dispute case with the coordinator id from this Z table, I don't want to override the standard dispute case program.
Thanks,
Kumar.

How do you want to use the co-ordinator field? Is your issue with reporting, or with something like workflow.
You could create a Z Table, that has the user based on certain criteria, so Company Code, Customer type, Dispute reason code.
You can put a dummy user in the co-ordinator field, but use the value in the Z table for reporting or workflow.

Dispute Case Integration with FI-AR

Hi all,
Does anyone know whether there is a standard scenario to be able to create a dispute case in the Interaction Centre and for this to transfer to FI-AR or FSCM. In the documentation it seems to indicate that this is only available with FI-CA.
Paul

Hi,
Thank you very mutch for the information , I have check no 1 and that is OK, regarding number 2, I would like to do some settings in our IDES environement to try some features, but there the "Integration with Contract Accounting" is set, as I read this can not be deactivated, is there any meens for this.... please advice in that case.
Reagarding the last issue, we are not using Agency Business and SRM functionality, hope that will minor the non working part. Thy do not need contract agreement either.
BR
Eli
There are a few things you have to do, if you want to use FI-AR instead of FI-CA.
1. Replicate BP in CRM to customer in ERP. Set up FI-AR as active accounting in IMG -> CRM -> Master Data -> Business Partner -> Business Agreement -> Define Basic Settings.
2. Deactivate feature ACC_FICA (Integration with Contract Accounting) in Billing engine via IMG -> CRM -> Billing -> Configure Application.
You should note that lot of Leasing functionality with CRM releases higher than 5.0 are based on FI-CA as the active accouting system. These may not work if you use FI-AR.

Dispute case with parked document

Hi,
Does anyone know if it's possible to create a dispute case from a parked document?
Thanks,
CC

Hi,
Parked documents concept in SAP is only for managment approval.
You can park any kind of document before simulating.
If you want to send dispute case to management approval then go for parking or else you can post directly.
Thanks
Chandra

Dispute case mananegement

Hi,
after creating a dispute case . can anyone suggest me how the workflow is related to
process the case.how to trigger the workflow in dispute case.
thanks.

Hi
Please check this link Dispute Case
Thanks
Viquar Iqbal

Creat a dispute case

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