Create a 1-click setup for a Remote Desktop session for non-tech users

Hi everyone,
I know how to configure a VPN or use port forwarding for VNC, ARD, etc. and know about iChat's Screen Sharing feature and sites like LogMeIn. But I'm looking for something special here. This is the situation:
• A user calls me for help and I would prefer a Remote Desktop session
• He's usually behind a NAT router which hasn't been set up to allow remote access
• He's absolutely NOT tech savy
So I'd like to have an easy way to allow me to initiate a Remote Desktop session (ARD/VNC) with as little user interaction needed as possible. I don't want to walk him through reconfiguring his router on the phone!
I was thinking of using iChat's Screen Sharing first. But I'd need to create a jabber account, save iChat's preference file, maybe pack it into a little "Installer" and mail it to him. So all he needs to do is double-click it and run iChat afterwards and accept me.
But this is a little too much for my taste and I'm wondering if there isn't already a "best practice" or something like that. Any ideas or suggestions?
Thanks a lot!
Björn

I've recently started using TeamViewer. If you can walk a person through going to http://www.teamviewer.com and clicking on "Start Full Version" and getting them to download it and run it, then you're good to go. It's cross-platform both ways so you can control a Mac from a PC and a PC from a Mac in addition to M-M and P-P. If they're on a PC, the download is an executable which when they double-click it, asks them if they'd like to run it or install it. Just have them run it and in a few seconds they will have an ID number and random password generated that they can tell you over the phone. Then you type it into your TeamViewer app and you're controlling their screen. If they're on a Mac, the download is a disk image so you have them mount it and then just run the app directly from the disk image. Once you're connected you can fully install the app for future use or just help them out. It's pretty much the simplest cross-platform control system I've found to deal with situations where it's not already setup for me to support. On top of all that, it's free for personal use!
Jeff

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