Create a service contract under SAP CRM

Hi,
I try to create a service contract under SAP CRM with transaction code CRMD_ORDER but when I click on "Create" button, nothing display !
Is it possible to create a contract under SAP CRM ?
In the end, I would like to replicate a contract from CRM to ISU.
Thanks by advance for your help !
Best regards,
Rémi

Hi Remi,
In transaction CRMD_ORDER, click F5 button and under "Service Contract", just choose the transaction type you'd like to use. Examples:
Contract w. ERP Bill
ITIL Serv. Contract
Remote Service Contr
Serv Cont Quote.
Service Contract
UBB Service Contract
If nothing is displayed, this may mean that transactions have been blocked. Therefore, you have to follow the path under IMG: Customer Relationship Management -> Transactions -> Basic Settings -> Define Transaction Types, and disable the "Inactive" flag.
So yes, it is definitely possible to create a service contract in SAP CRM. However, it is recommended that you use WebClient UI with business role SERVICEPRO instead of GUI, for most of the time.
Edited by: Kivanc Bilgin on May 18, 2011 2:39 PM

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Hi,
I am creating a Service Contract programatically and not manually through the T-code CRMD_ORDER.
I am using the Function module CRMXIF_ORDER_SAVE for the same as the FM BAPI_BUSPROCESSND_CREATEMULTI and CRM_ORDER_MAINTAIN did not work for me because of the number of parameters that needs to be passed for creating the Service contract.
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Structure for the same is :
ls_objects_i-TYPE_REF_OBJ = 'B'.
ls_objects_i-object_task = 'I'.
ls_objects_i-PRODUCT_GUID = lv_product_guid.
ls_objects_i-PRODUCT_ID = p_product_id.
ls_objects_i-IBASE_COMP_GUID = ls_output-IBASE_GUID.
ls_objects_i-IB_INSTANCE = 1582.
ls_objects_i-IB_COMP_VALID = '20070926093651'.
ls_objects_i-SERIAL_NUMBER = '0102 46CC9C278B92025BE10000000AD5920E'.
append ls_objects_i to lt_objects_i.
p_ls_item-REF_OBJECT-data = lt_objects_i.
p_ls_item-REF_OBJECT-datax = 'X'.
Similarly,the error for the configuration says "Configuration for the item missing" and here again I am passing the values in the CONFIGURATION structure.
Structure for this is :
p_ls_item-configuration-data-consist = 'T'.
p_ls_item-configuration-data-kbname = 32.
p_ls_item-configuration-data-kbvers = '0.0'.
p_ls_item-configuration-data-kbprofile = 'E_H_B'.
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append ls_cuval to lt_cuval.
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