Create app fails at sign in of app builder

We go to create app in indesign, it then checks the folios and preps to launch the app builder but fails the sign in. the message says signin failed pls re try. Trying manual sign in it said wrong password.
Got new password, re signed in at all points sucessfully with new password. Tried again at app builder, which was the latest download and the same happened again, all this with the new password. Is there a known issue with the app builder, where do we go from here?
Thanks
steve

Hi Neil,
Yes, I'm a Creative Cloud member.  I did originally purchase a Single Edition and then subscribed to Creative Cloud. 
When I created my first app which is live on Apple, we exported the .zip file and uploaded into the viewer.  I did have to do the load twice, as the .zip file failed the first time giving a file of around 15mb with the final file in the second upload being around 170mb.
With this second app creation, we are not asked for the serial number of the single edition, so assume it goes straight through the Creative Cloud membership.  When creating the app from InDesign, the program seems to check the files very quickly and put them into the App Builder and came out around 15mb - hence my concern that it hasn't created an app from the full folio files.  The error message is right at the end of the App Builder process when digitally signing the developer app.
Hope this is enough info to fathom the problem!
Cheers
Steve

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