Create desktop quietly fails - doesn't like my ".portal" file

Guys,
Since SP2, we're having trouble creating a desktop to "import" our ".portal" file.
After going through the sequence of clicks, it just comes back quietly but the
desktop is not there. It only does this if I "Choose a Template". It seems that
it doesn't like something in my template file but gives no indication of what.
If I revert back to an old template file, it works. However, I also re-created
a new template file from scratch and it won't read that one either.
Any clues?
Is there some debug/logging options for Admin Portal?
Thanks,
Phil

Jeff,
Thanks for the reply.
The .portal file was created in workshop and workshop reads it fine.
I discovered that after deleting all my books and pages from the Admin Portal
library, it imported my .portal file successfully. I'm thinking it finds some
"Definition Label" conflict between those in the .portal file and what's in the
library.
Phil
"Jeff Mueller" <[email protected]> wrote:
>
Hi Phil - was there no error message on the console? If not, please
check the
portalServer.log file and/or wl-domain.log file for that server session.
There
should be an error message listed there. It sounds like it's most likely
bad
xml in the .portal file. Did you create the new .portal file in Workshop?
Does
it open correctly there?
Jeff
"Phil Grimm" <[email protected]> wrote:
Guys,
Since SP2, we're having trouble creating a desktop to "import" our ".portal"
file.
After going through the sequence of clicks, it just comes back quietly
but the
desktop is not there. It only does this if I "Choose a Template". It
seems that
it doesn't like something in my template file but gives no indication
of what.
If I revert back to an old template file, it works. However, I alsore-created
a new template file from scratch and it won't read that one either.
Any clues?
Is there some debug/logging options for Admin Portal?
Thanks,
Phil

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    Last edited by diegoviola (2011-07-11 23:19:30)

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    Hey jack_clarke,
    Welcome to the BlackBerry Support Community Forums.
    Make sure mass storage mode is enabled on the BlackBerry: www.blackberry.com/btsc/KB13564
    If this is disabled you won't be able to access your media card from the computer.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

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    Please don't post to threads which are long dead, and don't hijack another poster's thread. When you have a question, start your own thread. Feel free to post a link to a related thread.
    Discussions may be kept on the forum. This is not a place to advertise your blog.
    I'm locking this thread now.
    db
    StijnDeWitt wrote:
    This seems to be a long-running problem related to Desktop.open in combination with Windows and some Account/Profile settings on Windows which are as of yet undetermined.
    Unfortunately the moderators of this forum have the tendency to close/lock old topics so we cannot add new information to a long running problem anymore after a while. They forgot to close this one so luckily I can still add some info here.
    I would like to invite anyone wanting to read details on and discuss this issue to do so on my blog. The comments on that post will never be closed or locked.
    java.awt.Desktop open() fails silently without exception
    (blog link removed)
    >
    You may also want to have a look at these related (but unfortunately locked) forum posts:
    [Desktop.open fails without exception, nothing happens (Locked)|http://forums.sun.com/thread.jspa?threadID=5338022]
    [Desktop.getInstance().open(file) does nothing (nothing happens) (Locked)|http://forums.sun.com/thread.jspa?threadID=5413798]

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