Create message through Help

HI Experts
I am trying to create support message in Solution manager system by using help menu. I am getting the following error "Error in Local Message System: Access via 'NULL' object reference not possible. Message was Not Created" .
Please advice..
Regards
Kumar

Hi,
Is Ibase generated correctly..in ib52
check Main i.e "1" or sol_man_data_rep & rest systems are asigned to it as components or sub parts
also do have the standard roles ?
if u r creating from crm_order r u filling Ibase ......chk by filling ibase to cross chk
BP do u have maintainted BP Identification for the system?
further ck note
Note 824640 - Customizing missing for Service Desk in Solution Manager
hope it helps
Regards
Prakhar

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Create support desk message through "Help"

Dear friends,
I am creating support desk message in my Sol Man system through "Help" menu. At that time, system automatically calling transaction type "SLF1".
Now i have created the new transaction type "ZZSL" by copying from SLF1.
Now i want the system to call the new transaction type "ZZSL", when i create a support ticket through "Help".
How to enable this?
Please guide me on this.
Regadrs
Senthil

Dear Anand,
Thank you for the reply. But this one will work, if i create a support desk message through t.code NOTIF_CREATE.
But i am NOT creating the support desk message through the transaction NOTIF_CREATE.
I think you are of aware of creating the support desk message through "Help" menu.
At that time i want to link transaction type "ZZSL".
or..can u give u mail ID ..i will send the screen shots
Senthil

Error while creating the support message through "Help" in sol Man system

Hi All,
I am creating the support ticket in solution manager system through "Help". After entering priority, short & long description, i am getting following error:
Error in Local Message System: Access via 'NULL' object reference not possible. Message was Not Created
Message no. BCOS088
Note: Component is getting defaulted.
Please guide me on this
Regards
Senthil

check this IMG activity
SPRO --> SAP Solution Manager Implementation Guide --> SAP Solution Manager -> Configuration -> Basic Settings -> Standard Configuration of Basic Settings -> Specify Satellite Systems Connection -> Define Service Desk Destination in the Satellite Systems
Define Service Desk Destination in the Satellite Systems
Use
In this IMG activity, you make the necessary settings in the satellite systems to enable users working in those systems to send problem messages to the central SAP Solution Manager system.
Requirements
Basis/ABA Support Packages have to be installed on the satellite systems. For further information, see the SAP Solution Manager Configuration Guide.
Activities
In the satellite systems :
In view 'Create Messages: Customizing' (Transaction SM30, view BCOS_CUST), make the following settings for the application OSS_MSG:
Column 1: Application: OSS_MSG
Column 2: + : W
Column 3: RFC Destination:
Column 4: + : CUST620
Column 5: + : 1.0
Note:
We recommend to use the back destination you have already created.
If you want to use a back destination you have created before SAP Solution Manager Release 3.20 SP05, proceed as follows in the SAP Solution Manager System:
Generate the following roles in transaction PFCG.
Assign the following roles additionally to the user for the back destination:
SAP_SUPPDESK_CREATE
SAP_SV_FDB_NOTIF_BC_ADMIN

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Hello Prasand,
Your answer was helpful, but all these steps mentioned by you were already followed by me. My one question got answered there, why I get the messages in ME38 in uneditable format, but when I use ME84 for SA release, the result comes up in Red, and there I dont see any option to go further. Am I missing any step before it?
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3. Ensure that the output message condition records for output types LPJ1 / LPH1 maintained.
Is this line refering to Customizing>MM>Purchasing>Messages>Output control>conditions tables?Define Condition tables, if yes I dont know how to configure this and havent read anywhere how to get this part configured.
I configured Output control>Messages Determination Schemas>Define messages schemas for SA>Define Message determination schemas, there in control data, i put LPJ1 and LPH1 requirements as 105 which is for delivery schedule, earlier it was pointing to 109 and 111, then Assign Schema: Sa release/expiditer I checked the R indicator. Am I correct?
I guess without the SA release, I cannot do the GR against my SA as when I do GR it gives message no selectable items.
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Edited by: Afshad Irani on Dec 11, 2008 7:24 AM

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Hello,
With the BAPI_EQUI_CREATE you can only create PM equipments not IS-U devices that why there is no IS Tab .
You have to use the dialog transactions IQ01, IQ04 or the MM transaction, where you can create devices through a movement.
There is objecttype DEVICE (SWO1) with the following methods:
-> Device.CreateFromData (Create Equipment Master Record)
-> Device.Create (Create Equipment Master Record)
-> Device.CreateISU (Create IS-U: Modification for IS-U)
Please check whether you can use method Device.CreateISU for your requirement.
Regards
Olivia

Create Support Message via Help - Limitation for certain people

Hi,
i try to configure my SolMan, so that only a couple of person can create a support message with Help -> Create Support Message.
I look for a role, but can't find anything to solve this issue. Does anyone now what I have to customize, that only people I allow can create a support message in that way?
Thanks in advance
Michael

Thanks for your replies, but this doesn't solve my problem
1) When I don't create a business partner for those people, they can create messages, but then then the filed "message processor" would be empty in SolMan
2) which role do you mean? I tested with a test-user without any role - he can create support messages as well...
regards
Michael

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LE_SHP_DELIVERY_PROC Error message through Log .

Hi,
I'm working on a BADI LE_SHP_DELIVERY_PROC inside the method FILL_DELIVERY_ITEM. I have to show an error message over here. If i passed like MESSAGE e000(zless) WITH text-006 text-007 it is displaying message but it is come out from the layout of the transaction in scope.
Te be more specific, when the pop up of message comes out and after that the user click on the "Exit" button, the system should go back on the previous layout of the report to allow the user making another selection.
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Eduardo

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Hi,
I've configure all Excise Configuration. When I'm going to post Vendor Excise Invoice through T_Code J1IEX. While I'm going to post Excise Invoice System Generate a massege Error "FI document create Message no. 8I031".
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Atul Sambhare

Dear,
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Create ticket through grid.

Hi Expert,
Is there any way to create ticket through grid control?
We have set alert through grid. we get an alert message through grid.
we need to implement the same alert should be converted into remedy.
Can you guys help me on this?
Thanks,

Hi ,
When i try to register ticket templates i got a following error.
*[oracle@shbaorc09b bin]$ ./emctl register_ticket_template connector /u01/app/oracle/product/10.2.0/oms10g/sysman/connector/Remedy_Connector/templates/Remedy_DefaultCategory_LowPriority.xsl shbaorc09b 1159 GRIDBA1 sysman gridba1sysmanshire "Remedy Connector" "Remedy Connector" template1 template1*
Oracle Enterprise Manager 10g Release 4 Grid Control
Copyright (c) 1996, 2007 Oracle Corporation. All rights reserved.
log4j:ERROR No appenders could be found for category (oracle.sysman.connector.registry.api.ConnectorControl).
log4j:ERROR Please initialize the log4j system properly.
I can see the all the ticket template in /u01/app/oracle/product/10.2.0/oms10g/sysman/connector/Remedy_Connector/templates
I guess all the templated are already register thats why i can see all the ticket template.
please find the information below.
[*oracle@shbaorc09b templates]$ pwd*
*/u01/app/oracle/product/10.2.0/oms10g/sysman/connector/Remedy_Connector/templates*
*[oracle@shbaorc09b templates]$ ls*
total 128K
-rw-r----- 1 oracle oinstall 7.9K Apr 28 2009 Remedy_DefaultCategory_HighPriority_AutoClose_w_Wlog.xsl
-rw-r----- 1 oracle oinstall 6.4K Apr 28 2009 Remedy_DefaultCategory_HighPriority_AutoClose.xsl
-rw-r----- 1 oracle oinstall 7.4K Apr 28 2009 Remedy_DefaultCategory_HighPriority_w_Wlog.xsl
-rw-r----- 1 oracle oinstall 5.9K Apr 28 2009 Remedy_DefaultCategory_HighPriority.xsl
-rw-r----- 1 oracle oinstall 8.0K Apr 28 2009 Remedy_DefaultCategory_LowPriority_AutoClose_w_Wlog.xsl
-rw-r----- 1 oracle oinstall 6.4K Apr 28 2009 Remedy_DefaultCategory_LowPriority_AutoClose.xsl
-rw-r----- 1 oracle oinstall 7.4K Apr 28 2009 Remedy_DefaultCategory_LowPriority_w_Wlog.xsl
-rw-r----- 1 oracle oinstall 5.8K Apr 28 2009 Remedy_DefaultCategory_LowPriority.xsl
-rw-r----- 1 oracle oinstall 8.0K Apr 28 2009 Remedy_DefaultCategory_MediumPriority_AutoClose_w_Wlog.xsl
-rw-r----- 1 oracle oinstall 6.4K Apr 28 2009 Remedy_DefaultCategory_MediumPriority_AutoClose.xsl
-rw-r----- 1 oracle oinstall 7.4K Apr 28 2009 Remedy_DefaultCategory_MediumPriority_w_Wlog.xsl
-rw-r----- 1 oracle oinstall 5.8K Apr 28 2009 Remedy_DefaultCategory_MediumPriority.xsl
-rw-r----- 1 oracle oinstall 8.0K Apr 28 2009 Remedy_DefaultCategory_UrgentPriority_AutoClose_w_Wlog.xsl
-rw-r----- 1 oracle oinstall 6.4K Apr 28 2009 Remedy_DefaultCategory_UrgentPriority_AutoClose.xsl
-rw-r----- 1 oracle oinstall 7.4K Apr 28 2009 Remedy_DefaultCategory_UrgentPriority_w_Wlog.xsl
-rw-r----- 1 oracle oinstall 5.8K Apr 28 2009 Remedy_DefaultCategory_UrgentPriority.xsl[oracle@shbaorc09b templates]$
If i am able to see the ticket template in above path.
Is that means that all the ticket template or still i need to register it.
Help is much appreciated.
Thanks,

Create message through Help

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