Create messages on Solutions manager system it self.
Hi ,
On our customer solutions manager system we don't have access to directly log messages via the solutions manager itself, but from the customers ECC (SAP production system)
When we select Help --> Create support message, we get the error "You dont have authorization to create a support message".
Would any one know how this restriction is made where you restrict users from logging messages directly on SM.
Its it a standard role with authorisation. If so please advise the role.
Thank you & regards,
Harshini.
Dear Harshini,
I dont know if in solution manager additonally a authorization is needed maybe you can ask one colleague by open a ticket under component SV-SMG* . For Service Marketplace your user id must have the authorization object" create sap customer message".
Best wishes,
Dragana Manojlovic
SMP TECH Senior Support Consultant II | AGS Primary Support | Global Support Center Austria
SAP Österreich GmbH | Lassallestrasse 7b | A-1021 Vienna | Austria
Similar Messages
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Support message not getting reflected in Solution manager system
Hi,
In satellite system support message is getting created, message number"...." successfully created in service desk.
When i check in solution manager system in crm_dno_monitor the message that i created in satellite system is not getting reflected in solution manager. I removed the varients and then executed . The result is still the same.
Service desk was configured from our Development system (Client 320) to solution manager. I wanted the support desk to work from my another cleint in same system to Solution manager.
What can be the possible problem.
Thanks & Regards,
Balaji.SHi Gurus,
Issue got resolved, the problem was with the variant which was assigned as default for the tcode.
Thanks & Regards,
Balaji.S -
EWA: error message in CRM check for SAP Solution Manager system
Hello!
In EWA report for SAP Solution Manager system I have seen error message: Many CSA* inbound queues in error status were detected in your system. As a result of this BDocs have not been delivered. And then table
Queue Name Status Date of first entry Entries
CSABUPA0000000070 READY 03.12.2007 45
CSABUPA0000000934 READY 07.05.2008 45
CSAIBASE0000000000 READY 23.11.2007 36
CSA_ORDER_8000000000 READY 22.11.2007 5
CSA_ORDER_8000000001 READY 22.11.2007 3
and others.
I looked transaction smq2. There are 11300 queues in it. Is it actual error or it is a normal situation? And that must I do, to remove an error?
Edited by: Mariya Kurbatova on Jul 2, 2009 6:27 AMHi,
Usually problems with hanaging CSA* queues are caused because too many
indiviaual queues are created for the qRFC resources to handle. You can
limit the number of queues as described in note 763680.
Note 763680 would be useful if all of your qRFC resourcesa are in use
when you have a great number of queues. With a large number of dialog
WPs on the system it would probably make sense to reduce the amount
as described in the note.
the casue when you have this problem would be to check SMQR -> GOTO ->
qRFC resources. You can also see if most of your dailog WPs are in use
in SM50.
Also refer to note 758677.
Please schedule report RSQIWKEX (Inbound) to run as described in the
note.
And since your title has mentioned that the EWA is on your CRM satellite system; this maybe a further good reference too
When you replicate lots of data from CRM to R/3, there could be a qRFC
resource problem. In this case, the numebr of queues created can be
reduced by implementing the attached note 356228, particularly solution
2.
For CSA* queues is slightly different from the one decribed in note;
this is because the CSA queues exchange data within the CRM system.
The steps described should be followed, except that table SMOFQFIND
must be used instead of CRMQNAMES. In this table, fields TR_SNAEMS and
SEGM_FLD are equivalent to the CRMQNAMES fieds BAPISTRUCT and BAPIFLD
respectively. It should be possible to follow the solution 2 in the
note as long as you use SMOFQFIND instead of CRMQNAMES.
Hope this helps
Cheers,
SH -
Hi,
I am facing an issue in our Test landscape. One of our team member uninstalled solman system which was connected to all other system. CHarms was partly configured in it, so other technical team used to reach to solman for creating TR# and also release the TR from Solman. Now that the system was removed abruptly we are facing this issue and I have checked few things as below:
1) Checked for domain link entries in STMS and TP profile file, could not find anything. Nor there is any option to delete domain link as there is for create
2) Checked the RFC its was working as new Solman with the same host name and other details has been brought back with out any settings yet in it.
3) I deleted the RFC SM_DM1CLNT800_BACK in the managed system and had a backup copy created before deleting it. But still get the error "Error in RFC SM_DM1CLNT800_BACK to Solution Manager System" in more help I see this Message no. STMWFLOW025
4) Message no. STMWFLOW025 - It gives me an indication that this is something to do with the domain link and the Workflow of the TMS.
5) Checked BCOS_CUST table and it has an entry for this RFC. - Should I be removing this entry and will this resolve the issue?
I need help in resolving this issue and also if one of you could share a blog for the proper configuration removal process of a managed system from Charms and ITSM I think it would be very helpful. I could only find process and step towards configuration and not how to unconfigure the system.
Thanks in advance
AshishHi
The issue is now resolved, this is how I did it.
1) Removed entries from BCOS_CUST from client 000 for OSS_MSG which was pointing to the RFC name
Then got another error:
No RFC connection to the central lock information management system.
The project lock functionality is active in the local system, but there is no RFC connection to the Solution Manager system.
2a) Ran the report in SA38 TMW_CONTROL_PROJECT_LOCK with selection for Deactivate the "project lock functionality".
2) Filled the "Deactivate Project Lock" field with "X" then clicked EXECUTE.
Problem got Solved.
Thanks
Ashish -
Create Support Messages in Solution Manager
Hello,
Can you please tell me the basic and easy steps for creating Support Messages in Solution manager.
I am using Following link for the same.
http://help.sap.com/saphelp_sm32/helpdata/en/29/fc811d62c24906b71f395ec8558cd7/content.htm
but i am not able to understand the steps from No. 4. When i click on "New" button i gor an error saying that "Exception condition "CUSTOMIZING_MISSING" raised."
Please guide.
I think the version of the Solution manager on which i m working is different from that of the version for which is documentation is prepared.
Thanks in advance,
PrashantHello Prashanth,
You, the Solution Manager version could be different than the version which help.sap.com describes. However, may I know which user and its authorizations you are using to create Support Message? Because, authorizations plays most important role.
Please go through the following links.
SAP Solution Manager Roles
http://help.sap.com/saphelp_sm40/helpdata/en/f9/35023b6b33162ee10000000a11402f/content.htm
First steps to work with Change Request Management scenario
First steps to work with Change Request Management scenario in SAP Solution Manager 7.0
Managing Changes with the SAP Solution Manager
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/5d29d690-0201-0010-2f9f-a0f957dee385
Hope the above info is helpful.
Regards,
Satish. -
How to check the messages in solution manager?
hai experts !
how to check the messages in solution manager?
in which transaction do we see them?Hi Kiran,
From what I gather from your brief question, you are perhaps looking for CRM_DNO_MONITOR that would display all queries created from Satellite/SolMan system itself, as support messages.
If you are looking for Notifications underlying those messages, please look for DNOTIFWL.
For more specific answers, please provide more description of what you are looking for.
Trust this helps.
Regards,
Srini -
1 Solution Manager System - Mulitple Companies.
Hi All,
Please provide some input/information regarding one Solution Manager system with multiple companies.
Situation:
We currently have one Solution Manager system(SMP) that belongs to a main company. Under this company there are 5 separate companies. Each company including the main company has multiple SAP systems with different landscapes. Main Company - ECC6 landscape, BI 7.0, Portal, XI and HR Landscape. All other companies have their unique systems/landscapes with their own support personnel.
Issues at hand:
How do we setup Solution Manager to run multiple companies? Do we setup different Solution Landscapes and add each company systems to their own landscapes. How does this effect Service Desk/Charm setup ?
We also want to implement Service Desk / Charm / EWA and all the other functionality that is available in Solution Manager. Is there any advise on this issue and what are the potential pitfalls.
Is it possible to be setup multiple clients and have each company work in its own client.
I would appreciate any advice and information that will assist us with making an informed decision on the best way to proceed with this. I have done research and cannot find any information pertaining to this type of scenario. I'm hoping there are other customers that have a similar problem/issue.
Thanks and regards,
RickyDear Ricky,
You are right. You sould create multiple solutions u2013 a solution for each company. Each solution comprises the landscape (systems) relevant.
I don't think setting up multiple clients and have each company work on its own client is a good idea. The solution manager supports monitoring and managing multipal solutions. By creating multiple clients you are loosing the advantage of one-point-of-entery. Besides, a lot of the customization in the SolMan is cross client.
Regarding the service desk:
You may create a sold-to-party business partner for each of the companies (transaction BP) and assign each sold-to-party only to the relevant system/iBase in transaction IB52. This will allow you to screen the messages in the service desk by a sold-to-party/company.
Regarding the EWA:
The EWA monitors the systems in the solutions. You may have as many solutions as you want.
Regarding the Charm:
Sorry, we didnu2019t implement it yetu2026 you should keep asking abour that.
If you would want to use Business Process Monitoring - this is solution based, so I don't see any problem there.
Hope it was helpful.
Good luck!
Adi Skutelsky -
SAP NW 7.4 as java system sync with solution manager system 7.1 issue
Dear all,
I have installed SAP NW 7.4 system SP level is SP5 ,after that i have cheked in service marlket palce Now service market plkace latest SP level SP7.
For manula downlowd( directly from service market place) is difficult for java system and i have started sysnc with solution manager system to download patches through MOPZ.
Below are the activities completed:
1) Through template installed I have rgeisterd the system into Solman SLD.
2) Sync completed succfully exact product version is shwoing in solman SLD
3) after that I have checked in SMSY and LMDB its showing prefectly
4) But in SMSY its shwoing only under technical system,not showing product systems
5) I have assigned in product system in LMDB
Now the issues while selecting the system group and logical componensts I have created one logical componnets -but in that SAP NW 7.4 is not showing and I have assumed SAP NW 7.3 EHP1 after creating my newly create dsystem is not shwoing in drop down.
I ma getting belwo error.
No system found for this product/product instance
Message no. SOLAR_SPROJECT110
Please sugegst how to reslove the error ,and a;lso please let me know is there any way to download latest pathces to dpownload from service market place .
Advance ThanksHi,
re-check if the 7.4 system is correctly registered in the solman SLD system.
Re-check LMDB definition for your 7.4 as JAVA system. you have to manually created the Product system. Ensure all the Component and definitions are correct.
Also do a verrification run within the LMDB. This will confirm whether all the information is correctly defined.
Please note - SLD -> LMDB -> SMSY.
So, if the first 2 don't have the correct information, you wont have much joy with smsy.
Rgds
Deepak -
Background job canceled in Solution Manager system
Dear all expert ,
Two background jobs canceled in solution manager system before some time.
details-
Background jobs :
1 - LANDSCAPE FETCH
Program name : RSGET_SMSY
Job log : Job started
Step 001 started (program RSGET_SMSY, variant ,
The SLD server connection is inactive
Job cancelled after system exception ERROR_MESSAGE
2 - SEND_SYSTEM_RELATIONSHIP_TO_SUP
Program name : AI_SC_SEND_SYSTEM_RELATIONSHIP
Job log :
Job started
Step 001 started (program AI_SC_SEND_SYSTEM_RELATIONSHIP, variant ,
SOL determined as monitoring Solution Manager system
SAP customer number unknown for installation number 0020606335
Job cancelled after system exception ERROR_MESSAGE
please help me , what should i do ?
I am waiting for your positive response.
Regards
Shubhhi,
You can try following ....
For the job SEND_SYSTEM_RELATIONSHIP_TO_SUP
Program : AI_SC_SEND_SYSTEM_RELATIONSHIP
1. Up to Support Package 09:
a) Start transaction SMSY.
b) Choose Shft+F5.
c) Select the system named in the message.
d) Choose F6.
e) Select the "System Data in SAP Support Portal" tab.
f) Using the input help, fill the system number field with the correct system.
g) Save the data.
2. Up to and including Support Package 08:
a) Start transaction SOLMAN_CONNECT.
b) Select the system in question in the ID field and choose the filter pushbutton.
c) Select the system and select "Create configuration".
d) Fill the system number field using the input help with the correct system.
e) For example, select the "BW GUI Connection" service type.
f) Carry out all of the subsequent steps of the Configuration Assistant until you see the "Finish" pushbutton.
This establishes a unique relationship between your system in the Solution Manager and the system number in the SAP Support Portal. Problems no longer occur with this system when the SEND_SYSTEM_RELATIONSHIP_TO_SUPP job is next run. However, the problem may still exist for other systems (in these cases, you should follow the same steps).
Hope this will help to solve your issue..
Regards
Bhuban
RKFL -
ERROR while CREATING RFC FOR SOLUTION MANAGER DIAGNOSTICS
Dear all,
Hi,
I am configuring solution manager 7.0.
In SPRO>basic setting >operation>solution manager diagnostics > create RFC for solution manager diagnostics i am getting this error
program WEBADMIN not registerred.
can any one tell me how to register this program in sap gateway.
best regards
azeemHi Azeem,
Just before creating the rfc connection do this step.
Set-Up Solution Manager Connection to Solution Manager Diagn
Use
Check the connection to function Solution Manager Diagnostics.
Default Settings
The function Solution Manager Diagnostics is installed on the Java instance of the Solution Manager system by default.
Activities
If the default values are correct, save the settings.
To run the Solution Manager Diagnostics in another system, enter the required data and save.
Also check that your java is active.
Regards
Ashok -
Solution manager system log - strange entries
Hi Everyone,
the problem we are facing in Solution Manager system log every five minutes appears a new error message:
2 Database error -30082 at CON
0 > SQL30082N Security processing failed with reason "24"
0 > ("USERNAME AND/OR PASSWORD INVALID"). SQLSTATE=08001
First of all the landscape: ECC, BI, CRM, PI and Solman. Each system is DEV, QUA, PRD - except Solution Manager.
Result of going to see the logs within work directory:
Connect to %_DCR_XXXXX as db2dcr with DB6_DB_NAME=DCR;DB6_DB_HOST=xxxxxx;DB6_DB_SCHEMA=SAPSR3;DB6_DB_SVCENAME=5912
C *** ERROR in DB6Connect[dbdb6.c, 1727] CON = 1 (BEGIN)
C &+*** DbSlConnectDB6( SQLDriverConnect ): [IBM][CLI Driver] SQL30082N Security processing failed with reason "24" ("USE
C &+*** RNAME AND/OR PASSWORD INVALID"). SQLSTATE=08001
C &+***
C &+***
C &+*** ABAP location info 'CL_SQL_CONNECTION=============CP', 337
C &+***
C *** ERROR in DB6Connect[dbdb6.c, 1727] (END)
C *** ERROR => DbSlConnect to 'DCR' as 'db2dcr' failed
[dbdb6.c 1732]
Some of the systems are being connected successfully and the error messages in SM21 are not related to those systems. But some of the systems like DCR cannot be reached. And this fact causing the error messages.
I haven't configured Solution Manager because I have joined the project later. I would like to know what job is trying to access the satellite system and for what purpose.
On solution manager side I have checked all the scheduled background jobs - all of them have been executed successfully.
There some of them are scheduled but it is hard understand what is purpose of the job.
I have checked and corrected system landscape through SMSY and have maintained all the RFCs. They all OK now.
What else could force to make a connection to satellite system? And where is the place where it is hardcoded local(satellite) db2 connection entry?
Like I said before, some of the systems are being connected but some not. The one which has not been connected - there was recently changed SAP master password. I believe this is the key to resolve the problem. But the system itself operating 100% correctly.
Perhaps it could be CCMS that makes some extra connections to collect the data from the monitored systems. But I have checked all the RFC's in SM59 and they were OK.
Any ideas or suggestions would be appreciated.
Thanks in advance,
Kind regards,
Artjom.Kaustubh Krishna,
thank you for respond.
It was dbacockpit. The connection was maintained with old db2sid password. And it was causing problematic log entries.
Problem was solved.
Points awarded.
Thanks,
kind regards,
Artyom -
Automatic creation of business partners in Solution Manager system in Charm
When I automatically create business partners in the Solution Manager system from the users in the satellite systems, they are created of type "Business Partner (Gen)" and they are not associated to the user with the same name id in the Solution Manager system, but they are connected to the remote users in the satellite systems. For this reason I change manually every business partner making it of type "employee" and connecting it to the user in the Solution Manager system. In this way I can use it like partner function. Is this the correct procedure to follow? If not, what do I have to do? Which is the correct way to generate business partners in the Solution Manager system from the users in the satellite systems?
Thanks
AntonelloHi,
It is advisable to have the same login name for the satellite systems and SOLMAN user.
Business partner can be created thru tcode DSWP -> Select Solution -> Edit -> Create business partner.
You need to create a business partner only once by the above method, even if you have a number of satellite systems.
Once the BP is created , go to tcode BP -> select the business partner -- > In the Identification Tab, enter the systems which will be accessed by the user. Here you can also give the SLM system ID in addition to the other satellite systems.
The employee connection process which you do is correct
Rgds
Abhijit -
Error submitting a support message to Solution Manager
I get an error when try to submitting a message to solution manager via portal. Can anyone explain why this error occur.
An exception occurred while processing a request for :
iView : pcd:portal_content/com.bc.SuperRoles/com.bc.role.solutionmanager/com.bc.rolefolder/com.bc.iview.solman
Component Name : com.sap.portal.epsolman.EPSolman
The exception was logged. Inform your system administrator..
Exception id: 12:56_22/03/05_0012
See the details for the exception ID in the log fileHi Ramesh. We are facing the same problems at a customer. Did you ever get an answer to your problem:
Error submitting a support message to Solution Manager
Posted: Mar 22, 2005 1:59 PM Reply E-mail this post
I get an error when try to submitting a message to solution manager via portal. Can anyone explain why this error occur.
An exception occurred while processing a request for :
iView : pcd:portal_content/com.bc.SuperRoles/com.bc.role.solutionmanager/com.bc.rolefolder/com.bc.iview.solman
Component Name : com.sap.portal.epsolman.EPSolman
The exception was logged. Inform your system administrator..
Exception id: 12:56_22/03/05_0012
See the details for the exception ID in the log file
Kind regards Thomas -
Error importing SP in Solution Manager System (phase XPRA_EXECUTION)
Dear community,
I have a fresh installation of Solution Manager System 7.1 (central system) in a test environment.
During post-installation I wanted to apply SP (user DDIC, client 000), but my update queue via SPAM failed in phase 23 (XPRA_EXECUTION) and I have no idea how to handle that. Error message:
- Error in phase: XPRA_EXECUTION
- Reason for error: TP_STEP_FAILURE
- Return code: 0008
- Error message: OCS Package SAPK-70203INSAPBSFND, tp step R, return code 0008
To check the cause of the error it is recommended to choose Goto -> Log -> Queue.
Choosing Goto -> Action Log, I find:
Error during executing the tp command 'tp XPA ALL SOL ...'
tp return code: '0008' , tp message: 'A tool used by tp produced errors', tp output:
Choosing Goto -> Import Logs -> tp system logs, I find:
START EXECUTION OF REPORTS SOL R 20120104111325 DDIC biss-labor01
START tp_getprots SOL R 20120104111325 DDIC biss-labor01
ERROR SAPK-70203INSAPBSFND SOL R 0008 20120104111331 SAPBSFNDUSER DDIC biss-labor01
ERROR SAPK-70204INSAPBSFND SOL R 0008 20120104111331 SAPBSFNDUSER DDIC biss-labor01
ERROR SAPKITL701 SOL R 0008 20120104111335 STUSER DDIC biss-labor01
STOP tp_getprots SOL R 20120104111338 DDIC biss-labor01
STOP EXECUTION OF REPORTS SOL R 20120104111338 DDIC biss-labor01
An excerpt (3 lines) from ulog:
APServiceSOL 20120104122229 RFC: tp SHOWPARAMS SOL pf=
biss-labor01sapmnt rans inTP_DOMAIN_SOL.PFL -Dtransdir=
biss-labor01sapmnt rans (pid=6232)
APServiceSOL 20120104122229 RFC: tp CONNECT SOL pf=
biss-labor01sapmnt rans inTP_DOMAIN_SOL.PFL -Dtransdir=
biss-labor01sapmnt rans (pid=6232)
APServiceSOL 20120104122231 RFC: tp XPA ALL SOL pf=
biss-labor01sapmnt rans inTP_DOMAIN_SOL.PFL -Dclientcascade=yes -Dstoponerror=8 -Drepeatonerror=8 -Dsourcesystems= -Dbuffreset=yes -Dbatch_proc=1 tag=spam -Dtransdir=
biss-labor01sapmnt rans (pid=6232)
What I already tried:
- retry importing
- stop and start the system, then retry importing
- check for background jobs (rdd* ) that failed via transaction SM37, but there are none that have been canceled
- reset buffers via transaction /$sync
Any input, suggestions or help is highly appreciated!
Regards
SönkeHi Sönke,
it seems we are making progress at last.
I'm afraid I didn't make my suggestion about splitting items very clear. I meant to say try applying your SPAM queue in several parts splitting up the packages affected so they are applied individually.
SAPK-70203INSAPBSFND
SAPK-70204INSAPBSFND
SAPKITL701
SAPKB70207
I think default behaviour for SPAM/SAINT is to calculate the entire queue automatically based on EPSIN but you can override this behaviour and choose to split your queue into shorter ones, you simply choose carefully the last package, apply this queue, then choose the next queue and so on until you are done. There used to be special notes which had recommended split points for package queues
EDIT: I checked your link and I don't think it is helpful unfortunately.
Best regards,
Mark.
Edited by: Mark Birch on Jan 11, 2012 2:07 PM -
Define Service Desk Destination in the Solution Manager System (Dump creen)
hi,
in SPRO when i click on Define Service Desk Destination in the Solution Manager System
i got dump screen with the error below
any help?
Runtime Errors SAPSQL_EMPTY_TABNAME
Except. CX_SY_DYNAMIC_OSQL_SYNTAX
Date and Time 13.07.2008 14:05:57
Short text
A dynamically specified FROM clause has an unexpected format.
What happened?
Error in the ABAP Application Program
The current ABAP program "SAPLSHI2" had to be terminated because it has
come across a statement that unfortunately cannot be executed.
Error analysis
An exception occurred that is explained in detail below.
The exception, which is assigned to class 'CX_SY_DYNAMIC_OSQL_SYNTAX', was not
caught in
procedure "STREE_READ_NODE_GENER" "(FUNCTION)", nor was it propagated by a
RAISING clause.
Since the caller of the procedure could not have anticipated that the
exception would occur, the current program is terminated.
The reason for the exception is:
The running ABAP program attempted to execute an Open SQL statement in
which a FROM clause was specified dynamically in the field "TABLE_NAME". In
this
FROM clause, either a table name after a join operator is missing, or an
alias name after the key name "AS". The field "TABLE_NAME" could be empty as
well.
regardsHi,
I am facing the same problem. What is SP15 ?
Is there any SAP Note that can be applied to correct this ?
Thanks.
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