Create new entity.

Question

Hi Experts,
I am trying to create entity using below approach. Here is the code I am using
  data:
        lv_bol_core                TYPE REF TO cl_crm_bol_core,
        lv_call_list_factory     TYPE REF TO cl_crm_bol_entity_factory,
        lr_call_list_entity         TYPE REF TO cl_crm_bol_entity,
        lt_params_tab             type crmt_name_value_pair_tab,
        ls_params                   type crmt_name_value_pair.
        lv_bol_core = cl_crm_bol_core=>get_instance( ).
        lv_call_list_factory = lv_bol_core->get_entity_factory( 'ClmCallList' ).
  CLEAR: ls_params.
  ls_params-name = 'RESPONSIBLE'.
  ls_params-value = sy-uname.
  APPEND ls_params TO lt_params_tab.
      lr_call_list_entity = lv_call_list_factory->create( lt_params_tab ).
It is not creating any entity. Do we need to pass some value?
Kindly advise what is wrong in above code. It is very very urgent, please suggest.
Thanks and Regards,

Answer 1

Hello.
I have a same problem in our CRM system.
And a find a answer from SAP:
When launching the Call List Management Application in the WEBUI, you get the BSP error with the error Text "Component set CLM_APPL cannot be loaded with BP_APPL+BT+CRMIC_DEFAULT+CRM_ES+EMPTY+IC_ACCT_ID+SAVEDSEARCH+SO2 since multiple relation definitions exist for component CLM"
- The navigation bar profile associated with the business role selected currently has a problem in the customizing. When the Call List for IC_MANAGER was implemented/developed there was no use case/scenario to support this for IC_AGENT. The IC_AGENT call list is for execution of the calls assigned by the IC_MANAGER call list component. IC_MANAGER application uses a different framework than IC_AGENT and causes a conflict during runtime. SAP does not support IC_MANAGER call list and IC_AGENT call list to co-exist in the same application.
service.sap.com/sap/support/notes/1500455