Create New Message / Forward message annoying issue

I am trying to fix my mom's iphone 5 (ios 6.0.2).
Every time she tries to create a new message (sms), the text field is not empty (previously typed message a long time ago) when creating a new message.
Or when she tries to forward a message, the message is not copied in the text field. The previously typed message replaces the message to forward.
I have no idea how she did it, so i can't reproduce the problem.
i have searched for this issue in this site, and i have found a few similar posts that were not addressed.
Can anyone help me? This issue is quite annoying.
Links to previous posts:
https://discussions.apple.com/thread/4654527
https://discussions.apple.com/thread/4412763
https://discussions.apple.com/thread/4442643
Also, i don't want to restore the phone from default.
Thank you.

hi randers4, sorry for the late reply.
update:
1.resetting the settings did not fix it
2.erasing settings to new phone did fix it
3.restoring from back-up, the problem went back.

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