Create new profile
when i lug my tour into my computer i get a message that comes up that tells me to go to control panel and use the mail icon to regester. my question is where is the control panel?
Greetings, and welcome to the BlackBerry.com Support Forums.
I believe it is asking you to look for that icon in BlackBerry Desktop Manager.
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Similar Messages
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Firefox will not start.
Run profilemanager and delete old profile - create new profile - click run firefox from profile manager and firefox opens.
Close firefox and try to reopen. Will not open. Follow above procedure again and foerefox opens until closed them will not open.
== This happened ==
Every time Firefox opened
== Last week ==
== User Agent ==
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8Thanks for your help. I had tried starting Firefox in safe-mode before I posted this request, but it did not work. I tried to restore the system to an earlier version, but that made everything worse. Two accounts were unusable and one sort of worked, so I reloaded the operating system and now firefox works, for how long, I don't know. But thanks again for your suggestion.
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Beta 4 hangs from the start, created new profile and it also just hangs
Since installing beta 4 have not been able to open gmail, tonight installed new update to beta 4 and now firefox hangs and wont even open. Created new profile first time for access to gmail which worked, tried this time but cannot even get firefox to open.
Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
In Firefox 4 [http://kb.mozillazine.org/Safe_mode Safe mode] disables extensions and disables hardware acceleration.
* Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" -
Firefox worked earlier today (August 19, 2013 about 6:30 pm EDT). When I opened Firefix after 9pm EDT, Firefox attempted to perform an update. No error was given, but now Firefox will not start. Running a Windows 8 machine with all updates and current security software with no known malware on my system.
When I try to start Firefox, the system shows the "working" circle, but then nothing. I created a new profile, and got Firefox to start, but whenever I try to go to any website, Firefox crashes.
Last 2 crash reports from today:
InstallTime20130814063812 (contents: 1376962029)
LastCrash (contents: 1376969373)If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.
*You can open the <b>about:crashes</b> page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
Try to start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
You can use one of these to start Firefox in <u>Safe Mode</u>:
*On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
*On Mac, hold down the Options key while starting Firefox
*Help > Restart with Add-ons Disabled
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes -
Firefox crashes, can't create new profile, reinstall doesn't work, can't get to safe mode
Whenever I try to open Firefox, all it does is open the crash reporter. When I press "Restart Firefox", it just opens yet another crash reporter. I'm using a PC.
I have tried all of the following, to no avail:
1. Reboot computer
2. System restore
3. Uninstall and reinstall (done this several times)
4. Delete the Firefox installation folder
5. Try to create a new profile/use profile manager using "C:\Program Files\Mozilla Firefox\firefox.exe" -P, firefox.exe -P, and firefox.exe -profilemanager - and all this did was, again, open the crash reporter
6. Safe mode - I literally can't even open Firefox so I'm not sure how I would do this
I'm at a loss. Any help would be greatly appreciated.We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article. -
managed to open the terminal app, and create a new profile. Went looking for older profile and ...nothing. there is NO firefox/mozilla folder in library/application support. I searched for "firefox" on the hd and didnt recognize anything that could/would be the profile folder. i did search my trash as well. help please :-(
You can use this button to go to the Firefox profile folder:
*Help > Troubleshooting Information > Profile Directory: Open Containing Folder
In Mac OS X v10.7, the $HOME/Library folder is a hidden folder.
Open Finder and use one of these:
* Go > Go To Folder (Shift-Command-G) and in the dialog type: ~/Library
* Open the "Go" menu and hold down the Option key to make the Library appear
You can also use this command in a Terminal window to remove the hidden flag.
* Mac HD > Applications > Utilities > Terminal
* chflags nohidden ~/Library
* http://kb2.adobe.com/cps/909/cpsid_90947.html Access hidden user library files -
Firefox randomly creating new profiles
Hey i am running Firefox 3.6.6 on a Windows XP laptop and Desktop and it creates a new profile every time the computer restarts...
It is annoying trying to adapt it every time and profile manager doesn't help with this issue.
Is there a permanent fix?This can happen if there is a problem with the file [http://kb.mozillazine.org/profiles.ini_file profiles.ini]<br />
Make sure that you do not have security or cleanup software that removes the file profiles.ini or restores a backup. -
I am running firefox on a MacBook pro. Mac OS X version 10.7.5. There was a firefox update about a day or 2 ago. Ever since it was done, I was getting "syntax error" 5 times, every time a page was loaded. A little research suggested that an application or plug in called "social fixer" might be the problem but I couldn't figure out how to get rid of it so decided to try to reset Firefox. Minutes went by and a message was on the screen saying the old firefox files were being "cleaned up" or something but it seemed to be "stuck" as the progress bar was kind of jerky. Not looking like it usually does. So I clicked on "cancel." After that, I couldn't even get firefox to start. It would say my profile is unavailable or inaccessible. Following instructions found on the support site, I created a new profile and I thought I copied the files from the previous firefox over to the new profile but when I start firefox, it's a blank slate. None of my book marks or passwords are there. It has to be here somewhere but I can't seem to figure it out.
Sounds like there was a problem with updating the profiles.ini file.
*http://kb.mozillazine.org/profiles.ini_file
You can try to delete the current profiles.ini file to force Firefox to create a new default profile in case Firefox hasn't done this.
You can check if there is a profile folder with a time stamp number appended and in that case you can set the location of a newly created profile to that folder.
*http://kb.mozillazine.org/Recovering_a_missing_profile
*http://kb.mozillazine.org/Profile_folder_-_Firefox
If you need to recover data from an older profile, either still in the default location or as an Old Firefox Data folder on the desktop then see:
*https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox -
Firefox ran yesterday, won't run today, can't remove it, can't create new profile
Firefox ran yesterday but won't start today -- all I get is a Windows XP "critical stop" tone. Firefox isn't running nor is it in task manager.
When I try to remove the Firefox program from Add or Remove, all I get is a brief screen flicker.
I can't create a new profile: neither firefox.exe -p nor C:\Program Files\Mozilla Firefox\firefox.exe -p nor "C:\Program Files\Mozilla Firefox\firefox.exe" -p work.
I have run Malwarebytes and Super Anti Spyware to no effect.
(Also: downloaded troubleshooter-1.1a-fx.xpi but it didn't open in top corner nor does it run.)
Advice and suggestions appreciated.Thanks, FredMcD, your third email solved the problem!
For those with similar issues, here's what I found.
First, I am running chrome so I couldn't start firefox. The procedure described wasn't available from Chrome -- and this wasn't clear (to me):
"How to start Firefox in Safe Mode
Click the menu button New Fx Menu , click help Help-29 and select Restart with Add-ons Disabled.... Firefox will start up with the Firefox Safe Mode dialog."
Next, I looked to remove Firefox from Windows Firewall, but it wasn't there. I added it as a Program but to no effect. I updated McAfee and reset firewall to defaults, but to no effect.
Finally, the Full Installer solved the problem! -
Profile manager (macOSX FF 3.6.8) won't create new profile or rename
Using terminal I used profile manager to successfully create a new profile (it called it Default User) and then I copied essential files like bookmarks into the new folder. FF works fine, but I can not longer create a new profile or rename the old one. In terminal the create new / rename dialogue appears, but when I try to type in a new name into the dialogue box the text does not appear in the dialogue box but appears in the terminal window. The profile folder only contains the one profile and it is correctly referenced in the .ini file.
I also have this problem and it just started in the last week or so. It seems to be dependent on my home network and the problem only exists with firefox. I have used chrome and IE8 with no issues. I can verify tomorrow that it only exists in my network but one thing I was able to test is that the problem exists even on my linux boot. I am totally dumbfounded with this problem and I can't find anything that will allow the gmail page to load. All other pages I have tried load fine, all be it a little slower than normal but they load. If anyone knows of a difference between firefox and all other browsers on how it goes through the router I would appreciate the info cause I don't know of any differences.
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Firefox 3.6 will not open more than one time after creating new profile
Just upgraded to newest version of firefox and it will not open...
I have gone to "terminal" and created a new profile; firefox opens...but then if I quit out and try to reopen firefox, it does not open.Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]
* [[Troubleshooting plugins]]
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
* Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
See also "Hang at exit":
* http://kb.mozillazine.org/Firefox_hangs
* [[Firefox hangs]] -
Why doesn't firefox 3.6 open more than one time after creating new profile
Just upgraded to newest version of firefox and it will not open...
I have gone to "terminal" and created a new profile; firefox opens...but then if I quit out and try to reopen firefox, it does not open.There's a few extensions that are causing a problem like that. See this:
[http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes] -
Created new Profile when old one became corrupted, now cannot connect to wifi
Hi, this weekend I'm visiting my parents and have been asked to help with my father's laptop. It's a HP Pavilion G6 and the user profile had become corrupted. We have successfully created a new User profile for him so that he can log on to the laptop again but now it won't connect to the internet using wifi. If we press F12 the light goes blue, I think that means it's working. Device Manager says that the wireless adapter is working correctly, HP Connection Manager says that Wireless is disabled by Mobility Centre but Mobility Centre doesn't have any icon for wifi settings. Can anyone offer any suggestions?
, Hello and thanks for posting on the HP support forums. Here is a link that will help you with troubleshooting WIFI connections. HP PCs - Troubleshooting your wireless network and Internet connection (Windows 7) Please let me know if you need any more assistance. Thanks again for the post and have a great day.
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Browing the web, Firefox crashed. Typical "this is embarrassing" window appeared and I could choose to restore or start new session. I tried to restore, and nothing happened. Mozilla Crash Reporter appeared, the option to quit Firefox seems to work but restarting just brings back the Crash Reporter. I tried uninstalling and reinstalling Firefox, but Crash Reporter persists. I tried looking through your articles on crash on startup, but I cannot open Profile Manager, nor start in safe mode, nor anything else, with that Crash Reporter popping up. I can't give you a crash ID as I can't type anything into Firefox address bar if I can't open the program. I'm running Windows 7 starter edition on a netbook. Honetly really only use Firefox on this machine, so help would be appreciated! Thanks.
Maybe you did't understand my previous statement. There are no crashes in FF 3.6, There is no previous evidence FF 14 was ever here, I completely uninstalled all trace of Firefox, no app data, no preferences, no cache. I will upgrade to FF14 so I can send IDs,
so here ya go.
Crash ID: bp-fa9da320-92dc-47f7-afff-33e702120718
AdapterDeviceID: 0x2a02
AdapterVendorID: 0x8086
Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:14.0.1
BuildID: 20120713134347
CrashTime: 1342655269
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1342655256
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a02GL Context? GL Context+ GL Layers? GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
StartupTime: 1342655256
Theme: classic/1.0
Throttleable: 1
URL: http://www.mozilla.org/en-US/firefox/14.0.1/whatsnew/?oldversion=rv:1.9.2.13
Vendor: Mozilla
Version: 14.0.1
This report also contains technical information about the state of the application when it crashed. -
Firefox won't open unless i create new profile.
Well, basically firefox won't start unless i open the profile manager and create and/or use a newly created profile. However, if i try to open firefox again after closing it with the same mozilla profile it just won't start. The mouse will briefly display a loading symbol but nothing happens. Google chrome and internet explorer work just fine if that helps.
If you check the Windows task manager, is Firefox doing anything in the background, or just frozen?
You can use Ctrl+Shift+Esc to open the Task Manager, and check the Processes tab for firefox.exe. Sometimes Firefox will hang when shutting down, and then be prevented from restarting. Other times, it may hang starting up due to configuration issues. If you don't find firefox.exe at all, that could indicate a silent crash.
Some possibly relevant articles depending on the situation:
* [[Firefox hangs or is not responding - How to fix]]
* [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] -
AdapterDeviceID: 0x2a02
AdapterVendorID: 0x8086
Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:14.0.1
BuildID: 20120713134347
CrashTime: 1342625511
EMCheckCompatibility: true
Email: (email removed)
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1342622791
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a02GL Context? GL Context+ GL Layers? GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 1909
StartupTime: 1342625464
Theme: classic/1.0
Throttleable: 1
Vendor: Mozilla
Version: 14.0.1
This report also contains technical information about the state of the application when it crashed.
Deleted all of these and reinstalled
/Users/<user_acct>/Library/Application Support/Firefox/
/Users/<user_acct>/Library/Caches/Firefox/
/Users/<user_acct>/Library/Preferences/org.mozilla.firefox.plist
I have tried rebooting, running Disk Utility and repaired permissions, and checked I have admin privileges.
I have Reset Launch Services in Snow Leopard.
I have created a test account
System Preferences > Users & Groups create a "Test Account"
then tried launching FF from there = crash
I have installed FF 13.0.1
AdapterDeviceID: 0x2a02
AdapterVendorID: 0x8086
Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:13.0.1
BuildID: 20120614114901
CrashTime: 1342642579
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1342642540
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a02GL Context? GL Context+ GL Layers? GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 26
StartupTime: 1342642569
Theme: classic/1.0
Throttleable: 1
URL: http://www.mozilla.org/en-US/firefox/13.0.1/firstrun/
Vendor: Mozilla
Version: 13.0.1
I have installed version 12 and
AdapterDeviceID: 0x2a02
AdapterVendorID: 0x8086
Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:12.0
BuildID: 20120420145725
CrashTime: 1342643047
EMCheckCompatibility: true
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1342643035
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a02GL Context? GL Context+ GL Layers? GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
StartupTime: 1342643035
Theme: classic/1.0
Throttleable: 1
URL: http://www.mozilla.org/en-US/firefox/12.0/firstrun/
Vendor: Mozilla
Version: 12.0
no crash ids since this is version 3.6, the only version that doesn't crash, and I have to use Firefox for work stuff.
I have submitted over a hundred crash reports and included my email, but no one has ever contacted me with any help. This has been going on for weeks. I have been forced to use an outdated version of FF because no one has bother to get back to me. I would be happy to update to 14 and start the crash cycle again if someone wants to give me some suggestions I haven't tried already.
BTW, no font conflicts or RAM problems, (someone else's issue)Maybe you did't understand my previous statement. There are no crashes in FF 3.6, There is no previous evidence FF 14 was ever here, I completely uninstalled all trace of Firefox, no app data, no preferences, no cache. I will upgrade to FF14 so I can send IDs,
so here ya go.
Crash ID: bp-fa9da320-92dc-47f7-afff-33e702120718
AdapterDeviceID: 0x2a02
AdapterVendorID: 0x8086
Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:14.0.1
BuildID: 20120713134347
CrashTime: 1342655269
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1342655256
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a02GL Context? GL Context+ GL Layers? GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
StartupTime: 1342655256
Theme: classic/1.0
Throttleable: 1
URL: http://www.mozilla.org/en-US/firefox/14.0.1/whatsnew/?oldversion=rv:1.9.2.13
Vendor: Mozilla
Version: 14.0.1
This report also contains technical information about the state of the application when it crashed.
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