Create Sales Organization for BP in ICWC

Hi there,
my problem is the following:
I inserted the BP value into the Identification Account of ICWC.
Now, If I go into the interaction record ti asks me the BP Sales Organization with an error message.
How can I create it in order to avoid the error?
Best,
Virginia

Hi Arden,
thank you for your information,
now, I created the u201Corganizational unitu201D using PPOMA_CRM, with related positions, attributes, functions and so on.
Then I entered into the transaction BP and I set the new "organizational unit" to the u201CBill-to-party" Business Partner using the button "choose Sales area".
Now I use the Interaction Center Web Client, I search the BP with the identification account, I confirm the operation and when I open the u201CInteraction Recordu201D tab the following errors take place:
u201CEnter an organizational unit (Sales)u201D
u201CEnter a distribution channelu201D
u201CEnter a sales organizationu201D
I donu2019t understand what Iu2019m doing wrong. Maybe do I skip a passage?
Regards,
Virginia

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